VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Washington include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Washington, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Washington.
Will I face unexpected charges at the Avis counter in Washington when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Avis rental car at Reagan National Airport in Washington?
When picking up your Avis rental at Reagan National Airport (DCA) in Washington, exit your arrival terminal and board the airport shuttle bus toward "Rental Cars/Garage Parking." Exit at the "Garage A/Rental Car" stop, or follow signs to walk directly to Garage A. The main Avis counter is located on the 1st floor of Garage A at 2600 Richmond Highway, Arlington, VA 22202. If you are an Avis Preferred member, your booth and vehicles are on the 3rd floor of the same garage.
The Avis counter at Washington Reagan National Airport is open daily from 07:00 AM to 11:00 PM. Returns open as early as 4:30 AM. When returning, proceed to the same address at 2600 Richmond Highway, remove all personal items, and an Avis-branded shuttle will take you back to the terminal.
Note: walk-up or local renters (not arriving by air) are redirected to the Avis location at Fashion Center at Pentagon City, 1100 S Hayes St., Arlington, VA 22202, rather than the airport facility.
Where is the Avis downtown Washington location and how does pickup work there?
The most popular Avis downtown Washington location is at 1908 L St NW, Washington, DC 20036, situated on L Street NW between 19th Street NW and 20th Street NW. Unlike the airport facility, the counter and vehicles are both on-site, so no shuttle or redirection is needed.
Simply arrive at the address, check in at the counter, and your vehicle will be available at the same location. Keep in mind that downtown Avis Washington hours are shorter than the airport: the L St NW location is open Monday through Sunday from 09:00 AM to 04:45 PM. There is no after-hours pickup or return service confirmed at this location, so plan your schedule accordingly.
A second Avis city location in Washington is at 5911 Blair Rd NW, Washington, DC 20011, open Monday through Friday 07:00 AM to 07:00 PM and Saturday through Sunday 08:00 AM to 04:00 PM. Always bring your booking confirmation, a physical major credit card in the main driver's name, and your driver's license to the counter.
Are there toll roads in Washington DC that affect my Avis rental?
Washington DC itself has no toll roads within its boundaries. However, if you drive your Avis rental outside DC into nearby Maryland or Virginia, you will encounter cashless, all-electronic toll roads where no cash booths exist. Vehicles are billed by license plate camera or transponder.
Common toll costs for routes near Washington include:
- Wilson Bridge (I-95/I-495, crossing between DC, Maryland, and Virginia): approximately US$6 to US$8 per crossing
- 495 Express Lanes on the Virginia side of the Beltway: US$4 to US$20 dynamically priced per segment during peak hours
- Dulles Toll Road and Greenway (to/from Dulles Airport): approximately US$5.75 to US$6.25 one-way
- I-95 Express Lanes toward Baltimore: approximately US$8 to US$15 total
Your Avis vehicle in Washington comes pre-equipped for E-ZPass-compatible electronic tolling. At the counter you can enroll in a toll program: a pay-per-use option charges approximately US$4.95 to US$5.35 per usage day plus the actual toll amount, while an unlimited daily pass (Avis e-Toll Unlimited) costs approximately US$10.99 to US$25.99 per day. If you drive a toll road without enrolling, Avis will automatically enroll you in pay-per-use plate billing and may add administrative fees of US$15 to US$30 per unpaid toll instance.
There are no congestion charges or emissions zones in Washington DC.
Can I get cashback on tolls paid during my Avis rental in Washington?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in Washington and the surrounding DC area.
Since Washington DC has no internal toll roads, this benefit is especially useful when driving your Avis vehicle into Virginia or Maryland, where cashless E-ZPass toll roads such as the 495 Express Lanes, the Wilson Bridge, and the Dulles Toll Road apply charges automatically.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from Avis, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Avis rental car in Washington?
To collect your Avis rental in Washington, you must bring all of the following physical documents to the counter:
- Your original, unexpired driver's license in the main driver's name
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or other Latin-alphabet languages, an IDP is recommended but not strictly required. The IDP is a translation only and cannot be used without your original license.
All documents presented at the Avis Washington counter must be physical originals. Digital copies on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the security deposit hold.
Is a credit card required to rent from Avis in Washington?
Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required to rent from Avis in Washington. The card is used to place a temporary security hold at pickup, which is not a charge but reduces your available credit until it is released after the vehicle is returned.
For a standard vehicle in the United States, the typical hold placed by Avis is approximately US$300 to US$400, though the exact amount can vary by vehicle class, location, and season. Premium or specialty vehicles may carry a higher hold.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold. Digital wallets such as Apple Pay or Google Pay are also not accepted at the counter for this purpose. If your primary card is declined, you may use a second credit card in your own name, but a third party's card is never permitted.
Before traveling to Washington, notify your bank of your travel plans to prevent fraud blocks on in-person authorizations, and confirm you have sufficient available credit to cover both the hold and any expected charges.
Do I need an International Driving Permit to rent from Avis in Washington?
An International Driving Permit (IDP) is not always mandatory for renting from Avis in Washington, but it depends on your license.
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original license at the Avis Washington counter. If your license is in English or another Latin-alphabet language, an IDP is strongly recommended but not strictly mandatory.
Important points to keep in mind:
- The IDP is a translation document only and cannot be used without your original license
- You must obtain your IDP in your home country before traveling to Washington, as US organizations such as AAA do not issue IDPs to non-US license holders
- Both your original license and the IDP must be physical documents; digital versions are not accepted at the Avis counter
When in doubt, obtaining an IDP before your trip to Washington is the safest approach to avoid any issues at the Avis pickup counter.
Is there a young driver surcharge for under-25 renters at Avis in Washington?
Yes, Avis in Washington charges a young-driver surcharge for renters between 21 and 24 years old. The standard Avis underage fee in the United States is US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period.
Renters must be at least 21 years old to rent from Avis in Washington. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles. Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to eligible under-25 renters.
One important exception applies: if you are between 21 and 24 years old and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis may waive the underage fee entirely. To qualify, the waiver must appear explicitly on your Hola Car Rentals booking confirmation, and you must present a passport or government ID proving your nationality or residency at the Avis Washington counter.
Additional drivers aged 21 to 24 are generally not accepted at Avis locations; additional drivers must typically be at least 25 years old.
Can I add an additional driver to my Avis rental in Washington?
Yes, you can add an additional driver to your Avis rental in Washington, either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your reservation. If it is not included, Avis in Washington charges US$13 per rental day plus taxes for each additional driver, with a maximum cap of US$65 plus taxes per rental period.
Requirements for adding an additional driver at the Avis Washington counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must be at least 25 years old at Avis locations; drivers aged 21 to 24 may not be accepted as additional drivers
- Both the main driver and the additional driver must sign the rental agreement
Only drivers named on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Never allow an unnamed person to drive the vehicle.
What is the fuel policy for Avis rentals in Washington?
Avis rentals in Washington follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs on your Washington Avis rental:
- At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Avis vehicle in Washington with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus an administrative refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I rent an Avis car in Washington and return it in a different city?
Yes, one-way rentals are available through Avis in Washington, allowing you to pick up at one location and return at a different city or airport. However, a drop-off fee may apply depending on your specific route.
The drop-off fee is route-specific and varies by the cities involved, the vehicle class, the season, and availability. It is not included in your prepaid rate and must be paid at the Avis counter at the end of your rental. During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm.
Key things to know about one-way Avis rentals from Washington:
- Same-city airport to downtown routes often carry no drop-off fee
- Routes between different cities or states typically do carry a fee that varies by distance and vehicle class
- Cross-border one-way rentals (for example, US to Canada) may be restricted or carry higher fees depending on Avis partner rules
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
Always verify the drop-off fee shown on your confirmation before pickup to avoid surprises at the Avis Washington counter.
What insurance coverage is included in my Avis booking in Washington?
The insurance coverage included in your Avis rental in Washington depends on the rate plan selected when booking through Hola Car Rentals. Always check your booking confirmation for the specific protections listed.
The two main types of coverage relevant to your Avis Washington rental are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible or excess may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Washington. Some US states require a minimum level of liability coverage; coverage limits and whether it is included vary by rate plan.
CDW/LDW and LIS/ALI/SLI are separate protections and must both be present for more complete coverage. Neither covers your personal belongings (that requires PEC) or your own injuries (that requires PAI).
Only drivers named on the Avis rental agreement in Washington are covered. Always add every driver to the contract at pickup.
Is travel assistance included with my Avis rental in Washington?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Avis rental in Washington as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident during your Washington rental
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly useful if you experience a medical emergency or an accident while driving your Avis rental in Washington or on the surrounding highways in Virginia and Maryland. It does not cover damage to the rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
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