Avis Car Rental
in San Jose

Hola Car Rentals is the only premium partner of the top car rental brands operating in San Jose, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in San Jose.

No. With Hola Car Rentals, all costs and charges for your Avis booking in San Jose are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in San Jose charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Picking up your Avis rental car at San Jose Airport depends on which terminal you arrive at.

• Terminal B (Alaska, Horizon, Southwest): Exit baggage claim and cross the street directly to the Rental Car Center on foot. It is a short walking distance with no shuttle needed.
• Terminal A (all other airlines): Exit to the departures level, find the Rental Car Shuttle stop on the ground level, and board the shuttle. The ride takes approximately 8 minutes, and shuttles run every 7 to 10 minutes, 24 hours a day.

The Avis counter is located inside the Rental Car Center at 1659 Airport Blvd, Suite 2, San Jose, CA 95110. From the moment you collect your luggage, plan for a total of 30 to 60 minutes to reach the counter, complete paperwork, and drive away, depending on queue length.

The Avis counter at San Jose Airport is open Monday through Sunday from 6:00 AM to midnight. A 24-hour drop-off option is also available at the same Rental Car Center location.

Yes, Avis has two city center locations in San Jose in addition to the airport counter.

• Eastridge Mall: 2200 Eastridge Loop, Suite 1104, San Jose, CA 95122. Enter through the southwest main entrance (Entrance D), go to the lower level, and the Avis counter is the fourth shop on the right. This location offers a free pickup service and is open Monday through Friday 8:00 AM to 5:00 PM and Saturday through Sunday 8:00 AM to 12:00 PM.
• Stevens Creek Blvd: 3680 Stevens Creek Blvd, Suite B, San Jose, CA 95117, located in a small shopping center on the south side between Saratoga Ave and San Tomas Expressway. Hours are Monday through Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to 1:00 PM.

Unlike the airport location, these city center Avis counters require you to arrange your own transport to reach them (taxi or rideshare). There is no shuttle connecting San Jose Airport to either city location. If you plan to return your vehicle to the airport instead, a one-way booking must be arranged in advance.

To collect your Avis rental car in San Jose, you must bring the following physical documents to the counter:

• A valid, original driver's license (not a digital copy).
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must always be carried alongside your original license.

All documents presented at the Avis counter in San Jose must be physical originals. Digital versions stored on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined at the counter.

California uses the FasTrak electronic toll system on all toll roads, bridges, and express lanes. When you rent an Avis car in San Jose, nearly all toll facilities you may encounter are fully cashless, meaning there are no cash payment booths.

At the Avis counter in San Jose, you will typically be offered an unlimited toll package. This covers unlimited toll usage during your rental period at a fixed daily rate, generally between US$11.00 and US$25.00 per day depending on the specific Avis location and vehicle.

If you decline the package, Avis will still record tolls via the vehicle's transponder or license plate recognition. You will then be billed for the actual toll amounts plus administrative processing fees, which can be significantly higher than FasTrak rates. These charges often appear on your card days or even weeks after you return the vehicle.

Common toll costs near San Jose include Bay Area bridge crossings at approximately US$7.00 to US$15.00 each, such as the Bay Bridge at around US$8.50 and the Golden Gate Bridge at US$9.75 with FasTrak. Express lanes on routes like I-580 and I-680 use dynamic pricing.

You may also opt out and pay tolls directly through the FasTrak website or app, but you must inform the Avis agent at pickup so the vehicle's default device can be deactivated to avoid duplicate charges.

Yes, a physical major credit card in the main driver's name is required to rent an Avis car in San Jose. The card must have the driver's name printed on it and must be presented in person at the counter.

At pickup, Avis will place a temporary authorization hold on your card to cover the security deposit. For standard vehicles in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by vehicle class and location. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

• Debit cards are not accepted for the security deposit hold.
• Prepaid or virtual cards are not accepted.
• The card must belong to the main driver, not a third party.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.

Even if you prepaid your booking online, you must still present a physical credit card at the Avis counter in San Jose. It is a good idea to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on in-person transactions.

Yes, all bookings made through Hola Car Rentals, including Avis rentals in San Jose, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Given that San Jose sits in the Bay Area, where FasTrak bridge tolls and express lane charges are common, this benefit can meaningfully offset your toll costs. For example, if your Hola Car Rentals booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive the capped US$30.

To claim your cashback after returning your Avis vehicle in San Jose:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals confirmation, the signed rental agreement from Avis, and a toll receipt or statement showing charges paid during the rental period.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

The minimum age to rent an Avis car in San Jose without a young-renter surcharge is 25. Drivers aged 21 to 24 may still rent but will be charged a daily underage fee on top of the base rental rate.

For Avis in San Jose, the additional driver fee structure also applies to age: additional drivers for Avis must generally be at least 25 years old at the time of pickup. Drivers under 25 who are added as additional drivers may be charged the underage fee or may not be accepted depending on location rules.

Drivers under 25 are also restricted from renting certain vehicle classes at Avis in San Jose. Categories such as full-size SUVs, luxury, premium, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to younger renters.

One exception applies: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis waive the underage fee, provided the waiver is explicitly shown on your booking confirmation and you select an eligible vehicle category. Check your confirmation carefully or contact Hola Car Rentals support to verify eligibility before arriving at the San Jose counter.

Yes, you can add an additional driver to your Avis rental in San Jose, but the additional driver must be present at the counter during pickup to show their valid driver's license and sign the rental agreement.

Whether the additional driver fee is included or charged at the counter depends on your rate. Check your Hola Car Rentals confirmation for the line that reads additional driver free of charge. If it is not listed as included, Avis charges US$13.00 per rental day plus taxes, with a maximum cap of US$65.00 plus taxes for the rental period.

Key rules for adding a driver at the Avis counter in San Jose:

• The additional driver must be at least 25 years old for Avis in San Jose.
• They must present a valid physical driver's license and, if required, an International Driving Permit.
• Both the main driver and the additional driver must sign the rental agreement.
• Only drivers listed on the agreement are covered by protections such as CDW and liability coverage.

In California, no additional driver fee applies to the renter's spouse, domestic partner, parent, sibling, child, or employer or employee when the rental is for business purposes. Confirm this exemption with the Avis agent at the San Jose counter at the time of pickup.

The insurance coverage included in your Avis rental in San Jose depends on the rate plan you selected when booking through Hola Car Rentals. Review your booking confirmation carefully to see what is listed.

The two main types of coverage relevant to your Avis rental in San Jose are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS or SLI): Covers bodily injury and property damage you may cause to others while driving the Avis vehicle. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000 for rentals in San Jose and throughout California.

CDW and LDW do not cover tires, undercarriage, roof damage, personal belongings, or injuries to you or your passengers. Only drivers listed on the Avis rental agreement in San Jose are covered by any included protections. If someone not on the agreement drives the vehicle, coverage may be void.

Yes, one-way rentals are possible with Avis when picking up in San Jose, but a drop-off fee typically applies when you return the vehicle to a different location.

The drop-off fee varies depending on the route, the distance between cities, the vehicle class, and the season. It is not a fixed amount and cannot be prepaid. When booking through Hola Car Rentals, the drop-off fee will appear under the section labeled to pay at destination on the checkout and confirmation screens, so you will know the cost before confirming your reservation.

• Returning to another location within the San Jose area (for example, from the airport Avis counter to a city center branch) may or may not carry a fee depending on the specific route.
• Returning to a different California city or another U.S. state will generally include a one-way fee.
• Cross-border returns (for example, from San Jose to a location in another country) are subject to partner restrictions and may not be permitted.

If you need to change your drop-off location after booking, contact Hola Car Rentals support as soon as possible. Mid-rental route changes must be approved by the Avis partner location and may result in a higher fee or repriced rate. Always verify the drop-off terms on your confirmation before picking up your vehicle in San Jose.

Avis rentals in San Jose follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Gasoline prices in San Jose are among the highest in the United States, averaging around US$5.56 per gallon, well above the National average. Returning the vehicle without a full tank means Avis will refuel it at their own rate, which is typically higher than pump prices, plus a refueling service fee.

To avoid fuel charges on your Avis rental in San Jose:

• Check the fuel gauge with the Avis agent at pickup and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the rental.
• Refuel within approximately 10 miles of the return location (the Rental Car Center at 1659 Airport Blvd for airport returns, or the relevant city branch).
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge.

If the vehicle was not full at pickup, the Avis agent must record the exact starting level on the agreement, and you only need to return it at that same level.

Yes, most bookings made through Hola Car Rentals, including Avis rentals in San Jose, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

If you are traveling to San Jose from outside North America and something goes wrong during your rental, such as a medical emergency on a Bay Area highway or an accident while driving, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To use the assistance, contact Terrawind before incurring expenses where possible. Reach them 24 hours a day at the toll-free number +1 888 980 9992, via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your Hola Car Rentals confirmation number ready (for example, HOLA1000000) along with your location and a description of the situation.

This coverage does not replace CDW or LDW for damage to the Avis vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms applicable to your San Jose rental.

If you arrive later than your scheduled pickup time for your Avis rental in San Jose, the booking will generally be held for up to 24 hours from the original pickup time. After that window, the reservation may be forfeited with no refund.

For flight delays affecting your arrival at San Jose Airport (SJC), the following applies:

• If your delay is less than 24 hours, Avis will hold your booking. Make sure you arrive during counter operating hours, which at the San Jose Airport location run from 6:00 AM to midnight daily.
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

If you are picking up from one of the Avis city center locations in San Jose, such as Eastridge Mall or Stevens Creek Blvd, note that those counters have shorter hours (closing at 5:00 PM on weekdays and earlier on weekends). Arriving after closing time means you will not be able to collect the vehicle until the next business day.

Always confirm counter hours on your booking confirmation and plan your arrival accordingly to avoid losing your reservation.