VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in New Jersey include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New Jersey, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges at the Avis counter in New Jersey when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Newark Liberty International Airport in New Jersey?
The Avis counter at Newark Liberty International Airport (EWR) in New Jersey is located on the 3rd floor of the parking garage at 132 Carson Rd.
- Terminal A arrivals: follow signs over the sky bridge directly into the garage, then take the escalator up to the 3rd floor to reach the Avis counter. The Avis Preferred counter is on the left.
- Terminals B or C arrivals: take the AirTrain to Terminal A, then follow the sky bridge to the garage and take the escalator to the 3rd floor.
The Avis counter at EWR is open 24 hours daily, and 24-hour drop-off is available. If you are returning the vehicle, follow the same garage signs for the Avis return area.
Does Avis have locations in New Jersey outside the airport?
Yes, Avis has multiple off-airport locations across New Jersey in addition to its airport counters.
Off-airport Avis locations in New Jersey include:
- Jersey City: Newport Centre Mall (inside the mall on the main level) and 129 Montgomery St
- Wayne: 1105 State Route 23
- Newark downtown: locations in the 07102, 07103, and 07108 zip code areas
- Additional locations in Hoboken, Deptford, Matawan, Bridgewater/Somerville, and Piscataway
Off-airport Avis locations in New Jersey typically have more limited hours than the airport counter. For example, the Wayne location operates Monday through Friday 7:30 AM to 6:00 PM and Saturday through Sunday 8:00 AM to 2:00 PM. Off-airport rentals may also avoid certain airport concession fees, though standard local taxes and fees still apply. Always confirm hours directly with the specific location before your pickup.
How do toll roads work for an Avis rental in New Jersey?
New Jersey has an extensive toll road network, and driving an Avis rental in New Jersey means you will very likely encounter tolls, especially on the New Jersey Turnpike, Garden State Parkway, and Atlantic City Expressway.
Tolling in New Jersey is mostly cashless, using the E-ZPass electronic system. Approximate toll costs for common routes include:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): starting at approximately US$0.95, increasing with distance
- Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90 for the full length
- Atlantic City Expressway (full length): approximately US$5.50
Your Avis rental vehicle in New Jersey comes equipped with a toll device. At pickup you can choose between:
- An unlimited toll package (typically US$11 to US$25 per day), which covers all tolls during the rental
- Pay-per-use, where Avis charges each toll plus an administrative processing fee after the rental ends
If you opt out of both options and drive a cashless-only gantry without a personal transponder, you may be charged up to 3 times the toll amount (maximum US$5 per toll) under New Jersey regulations. Toll charges can appear on your card days or even weeks after you return the vehicle.
Can I get cashback on tolls paid during my Avis rental in New Jersey?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in New Jersey.
Given that New Jersey has some of the busiest toll roads in the United States, including the New Jersey Turnpike, Garden State Parkway, and crossings into New York City, this benefit can add up quickly.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
What documents do I need to pick up an Avis rental car in New Jersey?
To pick up an Avis rental car in New Jersey, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy) in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original license.
Avis in New Jersey, like all rental partners, requires all documents to be physical. Digital versions shown on a phone are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit for an Avis rental in New Jersey?
When picking up an Avis rental in New Jersey, a temporary authorization hold is placed on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, location, and season.
Important things to know about the deposit:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Premium or specialty vehicles may require a higher hold amount
- Only a major credit card with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted
- After you return the Avis vehicle in New Jersey, the hold is released, but your bank may take up to 15 business days to reflect the release on your account
Bring a backup credit card in your name in case your primary card is declined. If you are traveling internationally, notify your bank before arrival to prevent fraud blocks on the in-person authorization.
Can a driver under 25 rent an Avis car in New Jersey?
Yes, drivers aged 21 to 24 can rent an Avis car in New Jersey, but a young-renter surcharge applies and most vehicle classes are restricted.
Key rules for under-25 renters at Avis in New Jersey:
- Drivers aged 21 to 24 pay a daily young-renter fee of US$13 per day plus taxes, capped at US$65 plus taxes for the rental period
- Most vehicle classes such as full-size sedans, SUVs, minivans, luxury, and premium vehicles are restricted to renters aged 25 and older
- Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to younger renters
There is one notable exception for Avis in New Jersey: if you are a citizen or resident of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis may waive the young-renter surcharge for the main driver. This exception applies only to eligible vehicle categories and must appear on your booking confirmation to be valid at the counter.
Additional drivers aged 21 to 24 at Avis in New Jersey are generally not covered by this exception and may be subject to the surcharge or denied.
How does the NYC congestion toll affect an Avis rental in New Jersey?
If you drive your Avis rental from New Jersey into Manhattan south of and including 60th Street, you will be subject to New York City's Congestion Relief Zone toll, charged at approximately US$8.99 plus taxes and fees per day.
This charge is separate from New Jersey toll roads and applies specifically to driving on local streets within the congestion zone in Manhattan. Key details:
- The zone covers most of Manhattan from the southern tip of the island up to and including 60th Street
- Cameras automatically detect vehicles entering the area; there are no traditional toll booths
- You can travel on the FDR Drive or West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone
- The charge is billed through the Avis toll program and may appear on your card days or weeks after the rental ends
Many visitors renting from Avis in New Jersey plan day trips into New York City, so budgeting for this fee in addition to bridge and tunnel crossings (approximately US$15 to US$25 per crossing) is important. The Hola Car Rentals Tolls Cashback benefit can help offset some of these costs.
Does Avis offer travel assistance coverage for rentals in New Jersey?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Avis rentals in New Jersey as well.
This benefit is especially relevant if you are driving New Jersey highways such as the Turnpike or Garden State Parkway and experience a medical emergency or other travel disruption. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in New Jersey, and a brief description of the situation. Important: this coverage does not apply to residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself; that is handled by CDW/LDW coverage.
What is the fuel policy for Avis rentals in New Jersey?
Avis rentals in New Jersey follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Avis vehicle in New Jersey with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at locations such as EWR, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
Note that Avis in New Jersey may apply a flat low-mileage fuel fee if the vehicle is driven fewer than 75 miles during the rental, which is reversible with a fuel receipt. Always confirm the starting fuel level is written on your agreement before leaving the counter.
Can I add an additional driver to my Avis rental in New Jersey?
Yes, you can add an additional driver to your Avis rental in New Jersey, either as part of your booking or at the counter during pickup.
If your Hola Car Rentals confirmation shows additional driver included, the first extra driver is free of charge. If it is not included, Avis in New Jersey charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period.
Requirements for adding an additional driver at Avis in New Jersey:
- The additional driver must be present at the pickup counter
- They must present a valid driver's license and any required ID
- For Avis in New Jersey, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW. If someone drives who is not named on the contract, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit an Avis branch in New Jersey to update the agreement.
Are there extra airport fees when renting from Avis at New Jersey airports?
Yes, renting from Avis at New Jersey airports such as Newark Liberty International (EWR), Atlantic City International (ACY), or Trenton-Mercer (TTN) typically involves additional fees beyond the base rental rate.
Common airport-related fees you may see on your Avis rental in New Jersey include:
- Airport concession recovery fee (ACRF): charged by Avis to recover the cost of operating at the airport
- Customer facility charge (CFC): a per-day or per-rental fee set by the airport authority
- Vehicle license recovery fee (VLRF): covers registration and licensing costs
- State and local rental taxes and surcharges specific to New Jersey
These fees are standard at U.S. airport rental locations and are not unique to Avis. Off-airport Avis locations in New Jersey, such as the Jersey City Newport Centre Mall or Wayne locations, may avoid some of these airport-specific fees, though local taxes still apply.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter. If your confirmation states taxes and fees are included and you are still charged at the counter, the Hola Car Rentals No Extra Charges© guarantee may apply.
Can I return my Avis rental after hours in New Jersey?
Yes, after-hours returns are available at some Avis locations in New Jersey, but the process and liability rules vary by location.
- Newark Liberty International Airport (EWR): the Avis counter is open 24 hours daily, so after-hours returns are handled by staff on site. No key drop is needed.
- Trenton-Mercer Airport (TTN): a key drop box is available for after-hours returns. However, if you use the drop box, you remain responsible for any damage or theft to the Avis vehicle until the next business day when staff inspect it.
- Off-airport locations such as Wayne: standard hours apply (Monday through Friday 7:30 AM to 6:00 PM, Saturday through Sunday 8:00 AM to 2:00 PM). After-hours key drop availability varies; confirm with the specific New Jersey location before your rental.
For any after-hours return at an Avis location in New Jersey, take photos of the vehicle condition and fuel gauge before leaving, and keep your fuel receipt. If a key drop envelope is provided, place the receipt inside. Your rental agreement remains active until Avis staff formally close the contract, so document everything carefully to avoid disputes over damage or fuel charges.
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