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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 5 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 yesterday
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 yesterday
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 21 hours ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

About hiring a car with Avis in New Jersey

Avis operates across New Jersey from three airport locations and a network of city offices, with Newark Liberty International Airport (EWR) serving as the primary gateway for international arrivals. At EWR, Avis counters are inside the Consolidated Rent-A-Car Facility and open 24 hours; passengers from Terminals B and C reach it via the AirTrain to Terminal A, then a short walk to the 3rd-floor facility — budget 60 to 90 minutes from an international gate to the counter, plus up to 45 minutes for counter processing during busy periods. At Trenton-Mercer Airport (TTN), a complimentary shuttle covers the roughly one-mile transfer to the Avis counter. New Jersey's toll network is extensive and largely cashless through E-ZPass; Avis vehicles carry an e-Toll device, and opting into the unlimited daily plan avoids per-use convenience fees that stack up quickly on the New Jersey Turnpike and Garden State Parkway. Fuel averages around US$3.61 per gallon statewide — return the tank full, as Avis's refuelling charge runs well above pump price. A credit card in the primary driver's name is required at pickup, with an authorisation hold of typically US$200–300 placed on that card. Drivers whose licence uses a non-Latin script — Arabic, Chinese, Cyrillic, or similar — must also carry an International Driving Permit alongside the original licence.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in New Jersey include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.

Will I face unexpected charges at the Avis counter in New Jersey when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Newark Liberty International Airport in New Jersey?

The Avis counter at Newark Liberty International Airport (EWR) in New Jersey is located on the 3rd floor of the car park at 132 Carson Rd.

  • Terminal A arrivals: follow signs over the sky bridge directly into the car park, then take the escalator up to the 3rd floor to reach the Avis counter. The Avis Preferred counter is on the left.
  • Terminals B or C arrivals: take the AirTrain to Terminal A, then follow the sky bridge to the car park and take the escalator to the 3rd floor.

The Avis counter at EWR is open 24 hours daily, and 24-hour drop-off is available. If you are returning the vehicle, follow the same car park signs for the Avis return area.

Does Avis have locations in New Jersey outside the airport?

Yes, Avis has multiple off-airport locations across New Jersey in addition to its airport counters.

Off-airport Avis locations in New Jersey include:

  • Jersey City: Newport Centre Mall (inside the mall on the main level) and 129 Montgomery St
  • Wayne: 1105 State Route 23
  • Newark centre: locations in the 07102, 07103, and 07108 postcode areas
  • Additional locations in Hoboken, Deptford, Matawan, Bridgewater/Somerville, and Piscataway

Off-airport Avis locations in New Jersey typically have more limited hours than the airport counter. For example, the Wayne location operates Monday to Friday 7:30 AM to 6:00 PM and Saturday to Sunday 8:00 AM to 2:00 PM. Off-airport hires may also avoid certain airport concession fees, though standard local taxes and charges still apply. Always confirm hours directly with the specific location before your collection.

How do toll roads work for an Avis hire in New Jersey?

New Jersey has an extensive toll road network, and driving an Avis hire in New Jersey means you will very likely encounter tolls, especially on the New Jersey Turnpike, Garden State Parkway, and Atlantic City Expressway.

Tolling in New Jersey is mostly cashless, using the E-ZPass electronic system. Approximate toll costs for common routes include:

  • New Jersey Turnpike (Philadelphia to New York City, 78 miles): starting at approximately US$0.95, increasing with distance
  • Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90 for the full length
  • Atlantic City Expressway (full length): approximately US$5.50

Your Avis hire vehicle in New Jersey comes equipped with a toll device. At collection you can choose between:

  • An unlimited toll package (typically US$11 to US$25 per day), which covers all tolls during the hire
  • Pay-per-use, where Avis charges each toll plus an administrative processing fee after the hire ends

If you opt out of both options and drive a cashless-only gantry without a personal transponder, you may be charged up to 3 times the toll amount (maximum US$5 per toll) under New Jersey regulations. Toll charges can appear on your card days or even weeks after you return the vehicle.

Can I get cashback on tolls paid during my Avis hire in New Jersey?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in New Jersey.

Given that New Jersey has some of the busiest toll roads in the United States, including the New Jersey Turnpike, Garden State Parkway, and crossings into New York City, this benefit can add up quickly.

To claim your Tolls Cashback:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

What documents do I need to pick up an Avis hire car in New Jersey?

To pick up an Avis hire car in New Jersey, you must present the following physical documents at the counter:

  • A valid, original driving licence (not a digital copy) in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit authorisation
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

Avis in New Jersey, like all hire partners, requires all documents to be physical. Digital versions shown on a phone are not accepted. Debit and prepay cards are not accepted for the security deposit authorisation.

How much is the security deposit for an Avis hire in New Jersey?

When picking up an Avis hire in New Jersey, a temporary authorisation hold is placed on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary depending on the vehicle class, location, and season.

Important points about the deposit:

  • The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
  • Premium or speciality vehicles may require a higher hold amount
  • Only a major credit card with the driver's name printed on the card is accepted; debit cards and prepay cards are not accepted
  • After you return the Avis vehicle in New Jersey, the hold is released, but your bank may take up to 15 working days to reflect the release on your account

Bring a backup credit card in your name in case your primary card is declined. If you are travelling internationally, notify your bank before arrival to prevent fraud blocks on the in-person authorisation.

Can a driver under 25 rent an Avis car in New Jersey?

Yes, drivers aged 21 to 24 can rent an Avis car in New Jersey, but a young-driver surcharge applies and most vehicle classes are restricted.

Key rules for under-25 renters at Avis in New Jersey:

  • Drivers aged 21 to 24 pay a daily young-driver fee of US$13 per day plus taxes, capped at US$65 plus taxes for the hire period
  • Most vehicle classes such as full-size saloons, SUVs, minivans, luxury, and premium vehicles are restricted to renters aged 25 and older
  • Economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV categories are generally available to younger renters

There is one notable exception for Avis in New Jersey: if you are a citizen or resident of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis may waive the young-driver surcharge for the main driver. This exception applies only to eligible vehicle categories and must appear on your booking confirmation to be valid at the counter.

Additional drivers aged 21 to 24 at Avis in New Jersey are generally not covered by this exception and may be subject to the surcharge or denied.

How does the NYC congestion toll affect an Avis hire in New Jersey?

If you drive your Avis hire from New Jersey into Manhattan south of and including 60th Street, you will be subject to New York City's Congestion Relief Zone toll, charged at approximately US$8.99 plus taxes and fees per day.

This charge is separate from New Jersey toll roads and applies specifically to driving on local streets within the congestion zone in Manhattan. Key details:

  • The zone covers most of Manhattan from the southern tip of the island up to and including 60th Street
  • Cameras automatically detect vehicles entering the area; there are no traditional toll booths
  • You can travel on the FDR Drive or West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone
  • The charge is billed through the Avis toll programme and may appear on your card days or weeks after the hire ends

Many visitors hiring from Avis in New Jersey plan day trips into New York City, so budgeting for this fee in addition to bridge and tunnel crossings (approximately US$15 to US$25 per crossing) is important. The Hola Car Rentals Tolls Cashback benefit can help offset some of these costs.

Does Avis offer travel assistance coverage for hires in New Jersey?

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Avis hires in New Jersey as well.

This benefit is especially relevant if you are driving New Jersey highways such as the Turnpike or Garden State Parkway and experience a medical emergency or other travel disruption. Coverage typically includes:

  • Travel insurance with medical cover for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

Provide your full name, your Hola Car Rentals confirmation number, your location in New Jersey, and a brief description of the situation. Important: this cover does not apply to residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself; that is handled by CDW/LDW cover.

What is the fuel policy for Avis hires in New Jersey?

Avis hires in New Jersey follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

  • At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location before dropping off the vehicle
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in New Jersey with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at locations such as EWR, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

Note that Avis in New Jersey may apply a flat low-mileage fuel fee if the vehicle is driven fewer than 75 miles during the hire, which is reversible with a fuel receipt. Always confirm the starting fuel level is written on your agreement before leaving the counter.

Can I add an additional driver to my Avis hire in New Jersey?

Yes, you can add an additional driver to your Avis hire in New Jersey, either as part of your booking or at the counter during collection.

If your Hola Car Rentals confirmation shows additional driver included, the first extra driver is free of charge. If it is not included, Avis in New Jersey charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period.

Requirements for adding an additional driver at Avis in New Jersey:

  • The additional driver must be present at the collection counter
  • They must present a valid driving licence and any required ID
  • For Avis in New Jersey, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW. If someone drives who is not named on the contract, cover may be void and additional charges could apply. If you need to add a driver after collection, visit an Avis branch in New Jersey to update the agreement.

Are there extra airport fees when hiring from Avis at New Jersey airports?

Yes, hiring from Avis at New Jersey airports such as Newark Liberty International (EWR), Atlantic City International (ACY), or Trenton-Mercer (TTN) typically involves additional fees beyond the base hire rate.

Common airport-related fees you may see on your Avis hire in New Jersey include:

  • Airport concession recovery fee (ACRF): charged by Avis to recover the cost of operating at the airport
  • Customer facility charge (CFC): a per-day or per-hire fee set by the airport authority
  • Vehicle licence recovery fee (VLRF): covers registration and licensing costs
  • State and local hire taxes and surcharges specific to New Jersey

These fees are standard at U.S. airport hire locations and are not unique to Avis. Off-airport Avis locations in New Jersey, such as the Jersey City Newport Centre Mall or Wayne locations, may avoid some of these airport-specific fees, though local taxes still apply.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter. If your confirmation states taxes and charges are included and you are still charged at the counter, the Hola Car Rentals No Extra Charges© guarantee may apply.

Can I return my Avis hire after hours in New Jersey?

Yes, after-hours returns are available at some Avis locations in New Jersey, but the process and liability rules vary by location.

  • Newark Liberty International Airport (EWR): the Avis counter is open 24 hours daily, so after-hours returns are handled by staff on site. No key drop is needed.
  • Trenton-Mercer Airport (TTN): a key drop box is available for after-hours returns. However, if you use the drop box, you remain responsible for any damage or theft to the Avis vehicle until the next working day when staff inspect it.
  • Off-airport locations such as Wayne: standard hours apply (Monday to Friday 7:30 AM to 6:00 PM, Saturday to Sunday 8:00 AM to 2:00 PM). After-hours key drop availability varies; confirm with the specific New Jersey location before your hire.

For any after-hours return at an Avis location in New Jersey, take photos of the vehicle condition and fuel gauge before leaving, and keep your fuel receipt. If a key drop envelope is provided, place the receipt inside. Your hire agreement remains active until Avis staff formally close the contract, so document everything carefully to avoid disputes over damage or fuel charges.

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