Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo

VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 4 days ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 5 days ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 1 week ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 1 week ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 1 week ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 1 week ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 1 week ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 1 week ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 2 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 2 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 2 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 2 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 3 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 3 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 4 weeks ago
"Great experience"
Alison
Alison
5 4 weeks ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 4 weeks ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 4 weeks ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 4 weeks ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 4 weeks ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 4 weeks ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 1 month ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 1 month ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 1 month ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 1 month ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 1 month ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 1 month ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 1 month ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 1 month ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 1 month ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 2 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 2 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 2 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 2 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 2 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 3 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 3 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 3 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 3 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 3 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 3 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 4 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 4 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 4 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 4 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 4 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 5 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 6 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 8 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Avis in Brickell

Avis handles Brickell-area rentals through two distinct pickup points, and choosing between them shapes your entire first hour. Travelers arriving at Miami International Airport (MIA) reach the Avis counter on the fourth level of the MIA Rental Car Center via the MIA Mover, a free automated train accessed from the airport's third level — the full journey from baggage claim, including the roughly 4-minute ride, realistically takes 45 to 60 minutes. If you are already settled in Brickell, the downtown Avis location at SE 2nd Street and SE 1st Avenue is the closer option, though hours are limited: Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 2:00 PM, and Sunday 10:00 AM to 2:00 PM. Florida's highways around Miami are largely cashless, so plan for the SunPass electronic toll system; opting into Avis's e-Toll Unlimited package runs roughly US$11 to US$26 per day, while skipping it means a US$6.95 daily convenience fee plus tolls billed at the highest undiscounted rate. A credit card in the primary driver's name is required at pickup — Avis typically places a hold of US$200 to US$300 above the rental total, and longer rentals may carry a higher hold. Drivers whose license uses a non-Latin script, such as Arabic, Chinese, or Cyrillic, must also present an International Driving Permit.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Brickell include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Brickell.

Will I face unexpected charges at the Avis counter in Brickell when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter closest to Brickell and how do I pick up my car?

The Avis location nearest to Brickell operates from the Brightline 3 MiamiCentral building at 153 NW 6th St, Miami, FL 33136, approximately 6 miles from the Brickell city center. There is no dedicated Avis counter inside Brickell itself.

At pickup, go to the Avis counter on the first floor of the 3 MiamiCentral building, near the corner of NW 6th St and NW 1st St. After completing paperwork at the counter, walk to the 5th floor of the attached parking garage, with the entrance on NW 1st Ct, where your vehicle will be in a designated stall.

Counter hours at this Avis location are:

  • Monday to Friday: 8:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 2:00 PM
  • Sunday: 10:00 AM to 2:00 PM

After-hours pickup is not available. If you arrive outside these hours, you will need to wait until the counter reopens. Plan your arrival in Brickell accordingly to avoid missing the service window.

What are the Avis counter hours in Brickell and is after-hours return available?

The Avis counter serving the Brickell area, located at the Brightline 3 MiamiCentral building (153 NW 6th St), operates on the following schedule:

  • Monday to Friday: 8:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 2:00 PM
  • Sunday: 10:00 AM to 2:00 PM

After-hours returns may be possible via a key drop box if one is available at the location. However, if you use the drop box, you remain financially liable for the vehicle and any damage until the Avis counter opens and the contract is formally closed the next business day.

There is no after-hours pickup option at this Brickell-area Avis location. If your plans in Brickell require a very early or very late pickup, consider arranging your schedule around these hours or exploring the Avis counter at Miami International Airport (MIA), which follows a different operating schedule.

How do toll roads work near Brickell and what does Avis charge?

Toll roads around Brickell and greater Miami are almost entirely cashless. Roads such as the Florida Turnpike and I-95 Express use electronic gantries that read either a transponder or your license plate via Toll-by-Plate billing.

Your Avis rental vehicle will include an electronic toll device or a plate-based billing system. At the Avis counter, you will typically be offered two options:

  • Unlimited toll package: approximately US$6.95 per day for Avis, capped at around US$34.75 per month when tolls are incurred
  • Pay per use: actual toll charges plus administrative or processing fees billed to your credit card after the rental, sometimes weeks later

If you prefer to manage tolls yourself, you can opt out of the Avis program at the counter and purchase Florida's own visitor toll pass. If you do this, ask the Avis agent to deactivate the vehicle's default device to avoid being billed twice.

Estimated daily toll costs for driving around Brickell and Miami range from approximately US$5 to US$20 depending on which roads you use. Florida has no congestion charges or emissions zones, so standard road tolls are the only fee to plan for.

Can I get toll cashback on my Avis rental in Brickell?

Yes, you can get toll cashback on your Avis rental in Brickell. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period.

Given that Miami's roads around Brickell, including the Florida Turnpike and I-95 Express, are almost entirely cashless and can cost US$5 to US$20 per day in tolls, this benefit can add up meaningfully over a multi-day rental.

To claim your cashback after returning your Avis vehicle:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so keep your toll receipts and submit promptly after your Brickell rental ends.

What documents do I need to pick up my Avis rental in Brickell?

To pick up your Avis rental in Brickell, you must bring the following physical documents. Digital copies are not accepted at the counter.

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card physically printed with the main driver's name, for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.

Visitors with licenses in English or from EU/EEA countries can generally drive in Florida without an IDP, though carrying one is always recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

At the Avis counter near Brickell, all documents must be physical. Confirm that the name on your license, passport, and credit card all match to avoid delays at pickup.

Is a credit card required to pick up an Avis car in Brickell?

Yes, a physical major credit card in the main driver's name is required to pick up your Avis car in Brickell. The Avis counter accepts cards such as Visa, MasterCard, American Express, Discover, Diners Club International, JCB, and China Union Pay.

The card is used to place a temporary security hold on your available credit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by Avis at the counter and may vary by vehicle class or rental length.

Important things to keep in mind:

  • The card must be physically present with the driver's name printed on it. Digital wallets, virtual cards, and prepaid cards are not accepted for the deposit.
  • The card must be in the main driver's name. A third party's card is not permitted.
  • Even if you prepaid your booking online, you still need to present a credit card at the Brickell-area Avis counter for the hold.
  • Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.

The hold is released after you return the vehicle, but your bank controls how quickly it clears, which can take up to 15 business days.

Can I return my Avis car rented in Brickell to Miami Airport?

Yes, you can return your Avis car picked up near Brickell to Miami International Airport (MIA) or other Avis locations across the United States. This is a one-way or drop-off rental.

A drop-off fee may or may not apply depending on the specific route. For routes between downtown Miami locations near Brickell and MIA, the fee structure depends on the distance and Avis's current pricing for that route. The drop-off fee, if any, will be shown under the "To pay at destination" section during the booking process and on your confirmation.

If you need to return to MIA, the Rental Car Center (RCC) is accessible via the free MIA Mover train from the terminal. Avis has a counter at the RCC on Level 4. Return your vehicle to the designated Avis area in the garage and, if returning during counter hours, an agent can inspect the vehicle with you.

If you decide to change your drop-off location after booking, contact support as this may reprice your rental and recalculate any applicable drop-off fee. Always verify the final drop-off terms on your Avis rental agreement before leaving the Brickell-area counter.

What driving quirks should I know before picking up my Avis car in Brickell?

Brickell is a dense urban neighborhood in Miami with several road features that can catch first-time drivers off guard, especially when navigating away from the Avis pickup location.

  • Multi-lane one-way streets: Brickell has several three-lane one-way roads that carry fast-moving traffic. Left turns and U-turns are limited, so plan your route carefully before setting off.
  • I-95 interchange complexity: The SW 8th St and SW 7th St one-way pair near Brickell has documented merging and access challenges at the I-95 interchange. Allow extra time and attention when entering or exiting the highway.
  • The Roads neighborhood: Just adjacent to Brickell, this area has streets laid out at 45-degree angles to Miami's standard grid. Street names and numbers change abruptly, which can confuse GPS navigation. For example, SW 5th Ave becomes SW 18th St after crossing SW 12th Ave.
  • Bridges: Brickell Ave and S. Miami Ave bridges carry fast traffic with narrow lanes. Exercise caution, particularly during peak hours.

Fuel prices in Miami near Brickell are generally close to the Florida average, though stations near the airport can be significantly higher. Refuel away from the airport before returning your Avis vehicle to avoid premium pump prices.

Does Avis in Brickell charge a young driver surcharge for drivers under 25?

Yes, Avis charges a young driver surcharge for renters aged 21 to 24 at locations serving the Brickell area. In most U.S. states, including Florida, the standard minimum age to rent without a surcharge is 25.

Drivers aged 21 to 24 can rent from Avis in Brickell but will pay a daily underage fee on top of the base rental rate. Vehicle class restrictions also apply, with most premium, full-size, luxury, and specialty categories reserved for renters aged 25 and older. Economy, compact, and intermediate SUV categories are typically available to younger drivers.

One important exception applies to travelers from Latin America and the Caribbean (LAC): certain Hola Car Rentals rates fulfilled by Avis waive the young driver surcharge for the main driver aged 21 to 24, provided the waiver is explicitly shown on the booking confirmation and the vehicle belongs to an eligible category such as economy, compact, medium sedan, standard sedan, compact SUV, or medium SUV. This exception applies only to the main driver and only within U.S. territory, including Brickell.

Drivers from Europe, Asia, Africa, or other regions remain subject to Avis's standard underage fees. Always check your confirmation before arriving at the Brickell counter to confirm whether the waiver applies to your booking.

How do I add an additional driver to my Avis rental in Brickell?

Yes, you can add an additional driver to your Avis rental in Brickell, but the additional driver must be physically present at the counter at the time of pickup with their own valid driver's license.

Whether the additional driver fee is included or charged at the counter depends on your rate:

  • If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost.
  • If not included, Avis charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver.

For Avis in Brickell, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.

Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone not on the contract drives the vehicle, those protections may be void. Both the main driver and the additional driver must sign the agreement at the Brickell counter before leaving with the vehicle.

What insurance coverage is included in my Avis booking in Brickell?

The insurance and protection options included in your Avis rental in Brickell depend on the specific rate plan you selected. Always check your booking confirmation for the exact coverages listed.

Common coverages available for Avis rentals in Brickell include:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving. In Florida, not all rental rates automatically include state-minimum liability, so verify this on your agreement.

CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Avis vehicle itself. These two coverages complement each other.

Neither CDW/LDW nor LIS/ALI/SLI covers optional add-ons you decline, fuel shortfalls, tolls, or fines incurred during your Brickell rental. Review the Avis rental agreement carefully at the counter before signing to confirm all active coverages and any applicable deductibles.

What is the fuel policy for Avis rentals in Brickell?

Avis rentals in Brickell follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees:

  • At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement.
  • Take a photo of the dashboard showing the odometer and fuel gauge.
  • Refuel within approximately 10 miles of the return location before dropping off the car.
  • Keep your final fuel receipt as proof in case of any dispute.

If you return the Avis vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Gas prices in Miami near Brickell are generally close to the Florida average, though stations near Miami International Airport can reach significantly higher prices. If you are returning your Avis car to the airport rather than the Brickell-area counter, refuel before reaching the airport area to avoid premium pricing.

Some Avis counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is typically non-refundable, so the Full-to-Full approach is usually the better value.

Does my Avis booking in Brickell include travel assistance if something goes wrong?

Most Hola Car Rentals bookings, including Avis rentals in Brickell, include travel assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is particularly useful if you experience a medical emergency, a legal issue after an accident, or a flight cancellation during your trip.

Coverage typically includes:

  • Medical assistance for accidents and non-pre-existing illnesses during your trip
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This benefit does not cover damage to your Avis rental vehicle (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). It also does not apply to pre-existing medical conditions.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

If you need assistance while driving in or around Brickell, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorization.

Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo
Car rental company logo