VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Florida include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Florida, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Florida.
Will I face unexpected charges at the Avis counter in Florida when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Avis rental car at Orlando International Airport (MCO) in Florida?
At Orlando International Airport, Avis counters are located in Terminals A, B, and C and operate 24 hours a day, making it one of the most accessible Avis locations in Florida.
If you are an Avis Preferred member, you can skip the counter entirely. Your assigned garage space will be communicated via the Avis app or email, and the keys will be in the car waiting for you.
When you book, adding your flight number helps Avis prepare your vehicle before you arrive. Orlando MCO is the busiest Avis location in Florida, so allowing a few extra minutes during peak travel periods is a good idea.
Where do I pick up my Avis rental car at Miami International Airport (MIA) in Florida?
At Miami International Airport, Avis is located at the MIA Rental Car Center (RCC), which serves all major rental brands operating at the airport in Florida.
To reach the Avis counter at MIA, take the MIA Mover, a free automated people mover train that connects the airport terminals to the Rental Car Center. The journey takes just a few minutes. Follow signs inside the terminal for the MIA Mover or Rental Car Center.
Once at the RCC, follow Avis signage to the correct floor and counter. Bring your booking confirmation, a valid driver's license, and a physical major credit card in the main driver's name for the security deposit.
Where do I pick up my Avis rental car at Fort Lauderdale Airport (FLL) in Florida?
At Fort Lauderdale-Hollywood International Airport, Avis is located at the consolidated Rental Car Center on the 3rd floor.
How you get there depends on which terminal you arrive at:
- Terminal 1: Walk via the covered pedestrian bridge directly to the Rental Car Center.
- Terminals 2, 3, and 4: Take the free shuttle bus from the designated rental car shuttle stop outside baggage claim to the Rental Car Center.
The Avis counter at FLL operates 24 hours, and a key drop box is available in the return area for after-hours returns. This is one of the most active Avis locations in Florida, so having your confirmation and documents ready will speed up the process.
How do tolls work when renting an Avis car in Florida?
Almost all toll roads in Florida are cashless, meaning your Avis rental vehicle will include an electronic toll device or a plate-based billing system. There are very few cash toll booths remaining in the state.
At the Avis counter in Florida, you will typically have two options:
- Unlimited toll package: Avis charges approximately US$6.95 per day (capped at US$34.75 per month) when tolls are incurred. This covers unlimited toll usage during your rental.
- Pay per use: If you decline the package, Avis will charge you the actual toll amount plus administrative fees after your rental ends. Charges can appear days or weeks after you return the car.
Common toll roads you may encounter in Florida include SR-528, SR-417, and SR-408 around Orlando, the Florida Turnpike and I-95 Express near Miami, and the Selmon Expressway in Tampa. Estimated daily toll costs range from US$3 to US$20 depending on your route.
You may also opt out and purchase your own Florida visitor toll pass. If you do, inform the Avis counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.
What documents do I need to pick up my Avis rental car in Florida?
To pick up your Avis rental car in Florida, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy).
- A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors traveling internationally).
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at any Avis location in Florida. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Avis counter in Florida.
Does Avis in Florida offer a tolls cashback benefit?
Yes, when you book your Avis rental in Florida through Hola Car Rentals, your rate includes Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your rental.
Florida has an extensive cashless toll network, including roads like the Florida Turnpike, SR-417, SR-528, and I-95 Express lanes, so toll costs can add up quickly depending on your route. This benefit helps offset those costs.
To claim your cashback after returning your Avis vehicle in Florida:
- Email [email protected] within 30 days of returning the car.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement, and a toll invoice or statement showing charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How much is the security deposit for an Avis rental in Florida?
When picking up your Avis rental car in Florida, the counter agent will place a temporary authorization hold on your credit card as a security deposit. This is not a charge; it temporarily reduces your available credit until the hold is released after you return the vehicle.
For Avis locations in Florida, the typical hold on a major credit card is approximately US$300 to US$400 for a standard vehicle. Premium or specialty vehicle classes may require a higher hold.
Important requirements for the deposit at any Avis location in Florida:
- The card must be a physical major credit card (not a debit, prepaid, or virtual card).
- The card must be in the main driver's name, with the driver's name printed on the card.
- You must have sufficient available credit to cover the hold plus any expected charges.
After you return the Avis vehicle in Florida, the hold is released, but your bank controls when it appears back on your account. This can take up to 15 business days.
Is there a young driver surcharge for renting an Avis car in Florida if I am under 25?
Yes, Avis in Florida charges a young-renter surcharge for drivers aged 21 to 24. The minimum age to rent without an additional fee is 25.
Drivers aged 21 to 24 can rent from Avis in Florida but should be aware of the following:
- A daily young-renter surcharge applies on top of the base rental rate.
- Most vehicle classes are restricted to drivers aged 25 and older. Categories such as full-size, SUV, minivan, convertible, luxury, and premium are typically unavailable to under-25 renters.
- Economy, compact, and intermediate vehicles are generally the available options for younger drivers at Avis locations in Florida.
There is one notable exception: if you are a driver aged 21 to 24 from Latin America or the Caribbean, certain Avis rates in Florida may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation to apply at the counter.
Florida does not follow the New York or Michigan rules that require rentals to drivers aged 18 and older, so the standard Avis policy of 21 as the minimum age applies across the state.
What is the fuel policy for Avis rentals in Florida?
Avis rentals in Florida follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at any Avis location in Florida:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving.
- Refuel within approximately 10 miles or 15 km of the Avis return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Avis vehicle in Florida with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Florida Avis locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation.
Can I add an additional driver to my Avis rental in Florida?
Yes, you can add an additional driver to your Avis rental in Florida, but the additional driver must be present at the counter at pickup with a valid driver's license.
Whether the additional driver fee is included or charged at the counter depends on your rate:
- If your booking confirmation states additional driver is included, no fee applies for the first extra driver.
- If not included, Avis in Florida charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes.
Important rules for additional drivers at Avis locations in Florida:
- The additional driver must meet the same document requirements as the main driver.
- For Avis in Florida, additional drivers must generally be at least 25 years old at pickup.
- Both the main driver and the additional driver must sign the rental agreement at the counter.
- Only drivers listed on the Avis rental agreement are covered by protections such as CDW and liability coverage.
If someone drives the Avis vehicle in Florida who is not listed on the agreement, coverage may be void and additional charges could apply.
What insurance coverage do I need for my Avis rental in Florida?
When renting from Avis in Florida, two main types of coverage are worth understanding before you reach the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Florida. Some U.S. states require rental companies to include state-minimum liability, but not all do. Florida is a high-traffic state with busy expressways around Miami, Orlando, and Tampa, so having adequate liability coverage is strongly recommended.
Check your booking confirmation to see which coverages are included in your rate. If third-party liability is not included, you can add it during checkout or confirm at the Avis counter in Florida.
Note that neither CDW nor LIS covers your personal injuries or belongings. Those require separate Personal Accident Insurance (PAI) or Personal Effects Coverage (PEC).
What happens if I return my Avis car late in Florida?
If you return your Avis rental car in Florida after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.
If you exceed the grace period, Avis may charge you for extra hours or an additional full day, plus a late return fee depending on the location in Florida.
Most Avis locations in Florida offer 24-hour drop-off, including key drop boxes for after-hours returns:
- Fort Lauderdale (FLL): Key drop box in the return area; checked the following day.
- Fort Myers (RSW): Drop contract and keys at the counter before 4 AM; the counter reopens at 5 AM.
- Panama City (ECP): Key drop box at the Avis counter inside the terminal, open 24 hours.
Always remove all personal belongings before dropping the keys, as you remain responsible for the vehicle until Avis formally checks it in. If you anticipate needing more time, contact the Avis location in Florida as early as possible to discuss extending your rental.
Does travel assistance come with my Avis booking in Florida?
Yes, most bookings for an Avis rental in Florida through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is especially relevant in Florida, where long drives between cities like Miami, Orlando, and Tampa, or along less-populated stretches of highway, can put you far from immediate help. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Avis rental in Florida, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
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