VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in West Palm Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in West Palm Beach, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in West Palm Beach.
Will I face unexpected charges at the Avis counter in West Palm Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are toll roads cashless in West Palm Beach and how does Avis handle them?
Yes, virtually all toll roads in the West Palm Beach area are cashless, and your Avis rental vehicle will already include an electronic toll device or a plate-based billing system when you pick it up.
Florida uses SunPass and E-PASS as its primary electronic toll systems. Gantries photograph license plates and bill the registered owner, which in this case is Avis, who then passes the charges to you.
At the Avis counter in West Palm Beach you will typically have two options:
- Unlimited toll package: approximately US$6.95 per day (capped at US$34.75 per month) when tolls are incurred, covering all toll usage during your rental
- Pay per use: Avis charges the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes days or weeks after you return the vehicle
If you plan to use your own visitor toll pass, inform the Avis agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
What documents do I need to pick up my Avis car in West Palm Beach?
To collect your Avis rental in West Palm Beach you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- Your passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling from abroad)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents presented at the Avis counter in West Palm Beach must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit at Avis in West Palm Beach?
When you pick up your Avis vehicle in West Palm Beach, the counter will place a temporary authorization hold on your credit card rather than an outright charge. For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, rental duration, and Avis location policies.
A few important points to keep in mind:
- The hold reduces your available credit until your bank releases it after you return the car, which can take up to 15 business days
- Only a physical major credit card in the main driver's name with the name printed on the card is accepted; debit and prepaid cards are not permitted for the deposit
- Premium or specialty vehicle classes may carry a higher hold amount
- Bring a backup credit card in case your primary card is declined
Before your Avis pickup in West Palm Beach, notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.
Can I get toll cashback on my Avis rental in West Palm Beach?
Yes, all bookings made through Hola Car Rentals, including Avis rentals in West Palm Beach, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Given that Florida's toll network is almost entirely cashless, tolls on routes around West Palm Beach, the Florida Turnpike, and nearby expressways are billed automatically. This cashback benefit helps offset those costs.
To claim your refund:
- Email [email protected] within 30 days of returning your Avis vehicle in West Palm Beach
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a toll invoice or statement showing charges paid
Example: if your booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap).
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the minimum age to rent a car with Avis in West Palm Beach?
The standard minimum age to rent with Avis in West Palm Beach without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter.
Florida is not one of the states (like New York or Michigan) that requires rental companies to accept drivers as young as 18, so the Avis minimum in West Palm Beach follows the general U.S. policy.
Additional restrictions for drivers under 25 include:
- Vehicle class limits: categories such as Full Size, SUV, Minivan, Convertible, Luxury, and Premium are typically restricted to renters aged 25 and older
- Economy, Compact, and Intermediate classes are generally available to younger renters
- A valid driver's license and a major credit card in the renter's name are still required regardless of age
One exception: if you are a resident of Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis in West Palm Beach may waive the underage fee. Check your booking confirmation to see if the waiver is explicitly listed, and bring your passport as proof of nationality at the Avis counter.
Does Avis in West Palm Beach charge a fee for an additional driver?
Yes, Avis in West Palm Beach charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.
The standard Avis additional driver fee in the United States is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period. The additional driver must be present at the Avis counter in West Palm Beach at pickup with a valid driver's license and must sign the rental agreement.
Key rules to keep in mind:
- For Avis, additional drivers must generally be at least 25 years old at the time of pickup
- If the additional driver is under 25, they may be denied or charged a young-renter surcharge on top of the additional driver fee
- Only drivers listed on the rental agreement are covered by protections such as CDW/LDW
- If your Hola Car Rentals confirmation shows "Additional driver free of charge," no fee should be collected at the Avis counter in West Palm Beach
Always verify the additional driver line on your confirmation before arriving at the counter to avoid unexpected charges.
What fuel policy does Avis use in West Palm Beach?
Avis in West Palm Beach operates on a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Avis vehicle in West Palm Beach below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
Some Avis counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
Is there travel assistance included with my Avis booking in West Palm Beach?
Yes, most Hola Car Rentals bookings, including Avis rentals in West Palm Beach, include travel assistance provided by Terrawind Global Protection at no extra cost.
This benefit is particularly useful if you experience an unexpected medical situation or travel disruption while driving around West Palm Beach or on Florida highways. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to travelers who are not residents of the United States or Canada. American and Canadian residents do not qualify for this benefit. It also does not cover damage to the Avis rental vehicle itself; that is handled by CDW/LDW.
Can I pick up my Avis car in West Palm Beach and drop it off in another Florida city?
Yes, one-way rentals with Avis in West Palm Beach are generally available, allowing you to return the vehicle to a different Florida city such as Miami, Orlando, or Fort Lauderdale.
Whether a drop-off fee applies depends on the specific route:
- Short routes between nearby airports, such as West Palm Beach to Fort Lauderdale, may carry no drop-off fee or a modest one
- Longer routes to cities in other regions of Florida typically incur a one-way drop-off fee that varies by distance and vehicle class
- Cross-state or cross-border one-ways may be restricted or carry higher fees depending on Avis partner rules
When booking your Avis rental from West Palm Beach, the drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm. Review this carefully, as the fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.
If you need to change your drop-off location after booking, be aware that the route will be repriced and the drop-off fee may change or new availability restrictions may apply.
What insurance options are available for my Avis rental in West Palm Beach?
When picking up your Avis vehicle in West Palm Beach, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
- CDW/LDW (Collision Damage Waiver / Loss Damage Waiver): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage you cause to other vehicles or people.
- LIS/SLI/ALI (Supplemental Liability Insurance): covers bodily injury and property damage you may cause to third parties while driving in West Palm Beach. Note that not all U.S. states require rental companies to include minimum liability; Florida renters are strongly advised to add this coverage.
- CDW/LDW and LIS/SLI are separate products and should be considered together for more complete protection.
Check your Hola Car Rentals booking confirmation before arriving at the Avis counter in West Palm Beach to see which coverages are already included in your rate. Decline only add-ons you genuinely do not need, and never let an unnamed driver operate the vehicle, as coverage may be voided.
Do I need an International Driving Permit to rent from Avis in West Palm Beach?
An International Driving Permit (IDP) is not always mandatory for renting from Avis in West Palm Beach, but whether you need one depends on your license.
- If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory alongside your original license at the Avis counter in West Palm Beach
- If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required
- Visitors from most countries can drive in Florida on a valid foreign license, but Avis and other rental partners may request an IDP as a translation document
Important rules about the IDP:
- The IDP is a translation only and is never valid on its own; you must carry both the IDP and your original license
- Obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders
- All documents presented at the Avis counter in West Palm Beach must be physical originals; digital copies are not accepted
What happens if I return my Avis car late in West Palm Beach?
If you return your Avis vehicle in West Palm Beach after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.
If you exceed the grace period, Avis may charge for extra time in hourly or daily increments, plus a potential late fee. Returning significantly late, for example a full day late, can result in an additional full day's rental charge at the standard rate.
To avoid unexpected charges:
- Plan your return to arrive before the scheduled time, accounting for traffic on Florida highways and time needed to refuel near the West Palm Beach return location
- If you know you will be late, contact Avis directly using the number on your rental agreement to discuss options
- If you need more days, request an extension before your original return time rather than simply returning late
Counter hours at the Avis West Palm Beach location can vary on holidays, so confirm operating hours on your rental agreement before your return date.
Are there local taxes and airport fees added to my Avis rental in West Palm Beach?
Yes, Avis rentals picked up in West Palm Beach, particularly at Palm Beach International Airport (PBI), are subject to local taxes and airport-related fees that may be due at the counter depending on your booking rate.
Common charges that can appear on your Avis rental agreement in West Palm Beach include:
- Florida state rental tax
- Airport concession recovery fee (ACRF) or customer facility charge (CFC) for airport pickup locations
- Local surcharges set by Palm Beach County or the state of Florida
Whether these are already included in your prepaid rate or due at pickup depends on your Hola Car Rentals booking confirmation. Look for the "Taxes and Fees: Included" or "Total to pay at destination" line on your confirmation before arriving at the Avis counter in West Palm Beach.
If your confirmation shows taxes and fees as included and the Avis counter still charges them separately, this may be covered by No Extra Charges© Coverage. Keep all paperwork and contact Hola Car Rentals support after your rental is complete to request a review.
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