VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Brickell include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Brickell, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges at the Avis counter in Brickell when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter closest to Brickell and how do I pick up my car?
The Avis location nearest to Brickell operates from the Brightline 3 MiamiCentral building at 153 NW 6th St, Miami, FL 33136, approximately 6 miles from the Brickell city centre. There is no dedicated Avis counter inside Brickell itself.
At pickup, go to the Avis counter on the first floor of the 3 MiamiCentral building, near the corner of NW 6th St and NW 1st St. After completing paperwork at the counter, walk to the 5th floor of the attached parking garage, with the entrance on NW 1st Ct, where your vehicle will be in a designated stall.
Counter hours at this Avis location are:
- Monday to Friday: 8:00 AM to 6:00 PM
- Saturday: 9:00 AM to 2:00 PM
- Sunday: 10:00 AM to 2:00 PM
After-hours pickup is not available. If you arrive outside these hours, you will need to wait until the counter reopens. Plan your arrival in Brickell accordingly to avoid missing the service window.
What are the Avis counter hours in Brickell and is after-hours return available?
The Avis counter serving the Brickell area, located at the Brightline 3 MiamiCentral building (153 NW 6th St), operates on the following schedule:
- Monday to Friday: 8:00 AM to 6:00 PM
- Saturday: 9:00 AM to 2:00 PM
- Sunday: 10:00 AM to 2:00 PM
After-hours returns may be possible via a key drop box if one is available at the location. However, if you use the drop box, you remain financially liable for the vehicle and any damage until the Avis counter opens and the contract is formally closed the next business day.
There is no after-hours pickup option at this Brickell-area Avis location. If your plans in Brickell require a very early or very late pickup, consider arranging your schedule around these hours or exploring the Avis counter at Miami International Airport (MIA), which follows a different operating schedule.
How do toll roads work near Brickell and what does Avis charge?
Toll roads around Brickell and greater Miami are almost entirely cashless. Roads such as the Florida Turnpike and I-95 Express use electronic gantries that read either a transponder or your licence plate via Toll-by-Plate billing.
Your Avis hire vehicle will include an electronic toll device or a plate-based billing system. At the Avis counter, you will typically be offered two options:
- Unlimited toll package: approximately US$6.95 per day for Avis, capped at around US$34.75 per month when tolls are incurred
- Pay per use: actual toll charges plus administrative or processing fees billed to your credit card after the hire, sometimes weeks later
If you prefer to manage tolls yourself, you can opt out of the Avis programme at the counter and purchase Florida's own visitor toll pass. If you do this, ask the Avis agent to deactivate the vehicle's default device to avoid being billed twice.
Estimated daily toll costs for driving around Brickell and Miami range from approximately US$5 to US$20 depending on which roads you use. Florida has no congestion charges or emissions zones, so standard road tolls are the only fee to plan for.
Can I get toll cashback on my Avis hire in Brickell?
Yes, you can get toll cashback on your Avis hire in Brickell. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.
Given that Miami's roads around Brickell, including the Florida Turnpike and I-95 Express, are almost entirely cashless and can cost US$5 to US$20 per day in tolls, this benefit can add up meaningfully over a multi-day hire.
To claim your cashback after returning your Avis vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Avis hire agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so keep your toll receipts and submit promptly after your Brickell hire ends.
What documents do I need to pick up my Avis hire in Brickell?
To pick up your Avis hire in Brickell, you must bring the following physical documents. Digital copies are not accepted at the counter.
- Your original, unexpired driver's licence in the main driver's name
- A major credit card physically printed with the main driver's name, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
Visitors with licences in English or from EU/EEA countries can generally drive in Florida without an IDP, though carrying one is always recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
At the Avis counter near Brickell, all documents must be physical. Confirm that the name on your licence, passport, and credit card all match to avoid delays at pickup.
Is a credit card required to pick up an Avis car in Brickell?
Yes, a physical major credit card in the main driver's name is required to pick up your Avis car in Brickell. The Avis counter accepts cards such as Visa, MasterCard, American Express, Discover, Diners Club International, JCB, and China Union Pay.
The card is used to place a temporary security hold on your available credit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by Avis at the counter and may vary by vehicle class or hire length.
Important things to keep in mind:
- The card must be physically present with the driver's name printed on it. Digital wallets, virtual cards, and prepaid cards are not accepted for the deposit.
- The card must be in the main driver's name. A third party's card is not permitted.
- Even if you prepaid your booking online, you still need to present a credit card at the Brickell-area Avis counter for the hold.
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
The hold is released after you return the vehicle, but your bank controls how quickly it clears, which can take up to 15 business days.
Can I return my Avis car rented in Brickell to Miami Airport?
Yes, you can return your Avis car picked up near Brickell to Miami International Airport (MIA) or other Avis locations across the United States. This is a one-way or drop-off hire.
A drop-off fee may or may not apply depending on the specific route. For routes between downtown Miami locations near Brickell and MIA, the fee structure depends on the distance and Avis's current pricing for that route. The drop-off fee, if any, will be shown under the "To pay at destination" section during the booking process and on your confirmation.
If you need to return to MIA, the Rental Car Centre (RCC) is accessible via the free MIA Mover train from the terminal. Avis has a counter at the RCC on Level 4. Return your vehicle to the designated Avis area in the garage and, if returning during counter hours, an agent can inspect the vehicle with you.
If you decide to change your drop-off location after booking, contact support as this may reprice your hire and recalculate any applicable drop-off fee. Always verify the final drop-off terms on your Avis hire agreement before leaving the Brickell-area counter.
What driving quirks should I know before picking up my Avis car in Brickell?
Brickell is a dense urban neighbourhood in Miami with several road features that can catch first-time drivers off guard, especially when navigating away from the Avis pickup location.
- Multi-lane one-way streets: Brickell has several three-lane one-way roads that carry fast-moving traffic. Left turns and U-turns are limited, so plan your route carefully before setting off.
- I-95 interchange complexity: The SW 8th St and SW 7th St one-way pair near Brickell has documented merging and access challenges at the I-95 interchange. Allow extra time and attention when entering or exiting the motorway.
- The Roads neighbourhood: Just adjacent to Brickell, this area has streets laid out at 45-degree angles to Miami's standard grid. Street names and numbers change abruptly, which can confuse GPS navigation. For example, SW 5th Ave becomes SW 18th St after crossing SW 12th Ave.
- Bridges: Brickell Ave and S. Miami Ave bridges carry fast traffic with narrow lanes. Exercise caution, particularly during peak hours.
Fuel prices in Miami near Brickell are generally close to the Florida average, though stations near the airport can be significantly higher. Refuel away from the airport before returning your Avis vehicle to avoid premium pump prices.
Does Avis in Brickell charge a young driver surcharge for drivers under 25?
Yes, Avis charges a young driver surcharge for renters aged 21 to 24 at locations serving the Brickell area. In most U.S. states, including Florida, the standard minimum age to hire without a surcharge is 25.
Drivers aged 21 to 24 can hire from Avis in Brickell but will pay a daily underage fee on top of the base hire rate. Vehicle class restrictions also apply, with most premium, full-size, luxury, and speciality categories reserved for renters aged 25 and older. Economy, compact, and intermediate SUV categories are typically available to younger drivers.
One important exception applies to travellers from Latin America and the Caribbean (LAC): certain Hola Car Rentals rates fulfilled by Avis waive the young driver surcharge for the main driver aged 21 to 24, provided the waiver is explicitly shown on the booking confirmation and the vehicle belongs to an eligible category such as economy, compact, medium saloon, standard saloon, compact SUV, or medium SUV. This exception applies only to the main driver and only within U.S. territory, including Brickell.
Drivers from Europe, Asia, Africa, or other regions remain subject to Avis's standard underage fees. Always check your confirmation before arriving at the Brickell counter to confirm whether the waiver applies to your booking.
How do I add an additional driver to my Avis hire in Brickell?
Yes, you can add an additional driver to your Avis hire in Brickell, but the additional driver must be physically present at the counter at the time of pickup with their own valid driver's licence.
Whether the additional driver fee is included or charged at the counter depends on your rate:
- If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost.
- If not included, Avis charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver.
For Avis in Brickell, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.
Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not on the contract drives the vehicle, those protections may be void. Both the main driver and the additional driver must sign the agreement at the Brickell counter before leaving with the vehicle.
What insurance coverage is included in my Avis booking in Brickell?
The insurance and protection options included in your Avis hire in Brickell depend on the specific rate plan you selected. Always check your booking confirmation for the exact coverages listed.
Common coverages available for Avis hires in Brickell include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving. In Florida, not all hire rates automatically include state-minimum liability, so verify this on your agreement.
CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Avis vehicle itself. These two coverages complement each other.
Neither CDW/LDW nor LIS/ALI/SLI covers optional add-ons you decline, fuel shortfalls, tolls, or fines incurred during your Brickell hire. Review the Avis hire agreement carefully at the counter before signing to confirm all active coverages and any applicable deductibles.
What is the fuel policy for Avis hires in Brickell?
Avis hires in Brickell follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow to avoid fuel fees:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles of the return location before dropping off the car.
- Keep your final fuel receipt as proof in case of any dispute.
If you return the Avis vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Gas prices in Miami near Brickell are generally close to the Florida average, though stations near Miami International Airport can reach significantly higher prices. If you are returning your Avis car to the airport rather than the Brickell-area counter, refuel before reaching the airport area to avoid premium pricing.
Some Avis counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is typically non-refundable, so the Full-to-Full approach is usually the better value.
Does my Avis booking in Brickell include travel assistance if something goes wrong?
Most Hola Car Rentals bookings, including Avis hires in Brickell, include travel assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is particularly useful if you experience a medical emergency, a legal issue after an accident, or a flight cancellation during your trip.
Coverage typically includes:
- Medical assistance for accidents and non-pre-existing illnesses during your trip
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to your Avis hire vehicle (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). It also does not apply to pre-existing medical conditions.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
If you need assistance while driving in or around Brickell, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.
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