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Frequently Asked Questions
What does my SUV rental in the United States through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in the United States.
Will I face unexpected charges when I rent an SUV in the United States through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What size SUV can I rent in the United States?
Yes, the United States offers one of the widest selections of rental SUV categories available anywhere, ranging from compact models to full-size and premium options.
- Compact SUV: models such as Nissan Rogue, Hyundai Kona, or Kia Niro EV, ideal for city driving and smaller groups
- Standard or mid-size SUV: Ford Edge, Kia Sorento, Mitsubishi Outlander, or Toyota 4Runner, suited for families and road trips
- Full-size SUV: Chevrolet Tahoe, Ford Expedition, Nissan Armada, or Volkswagen Atlas, offering maximum passenger and cargo space
- Premium SUV: Range Rover Sport, Jeep Grand Wagoneer L, or Ford Expedition Max for a luxury experience
Keep in mind that the specific model is never guaranteed. Your booking confirmation will show the SUV category reserved, and the partner brand will assign a vehicle of that class or similar on the day of pickup. If you need AWD capability or a hybrid SUV for your United States trip, check the vehicle details before booking, as availability varies by location.
What documents do I need to pick up an SUV rental in the United States?
To collect your SUV rental in the United States, you must present the following documents at the counter:
- A valid, unexpired physical driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English or does not use a Roman (Latin) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the rental counter. Debit and prepaid cards are not accepted for the security deposit on your United States SUV rental.
How do tolls work when renting an SUV in the United States?
Toll roads across the United States are almost entirely cashless, meaning your SUV rental will pass through electronic gantries that photograph the license plate or read a transponder. There are no cash booths on most major toll roads.
The main toll systems you may encounter during your United States SUV rental include:
- E-ZPass: covers the Northeast from Maine to North Carolina and the Chicago area
- FasTrak: used throughout California, including Southern California routes SR-73, SR-91, SR-133, SR-241, and SR-261, as well as the San Francisco Bay Bridge
- TollTag and TxTag: used in Texas on routes such as the Dallas North Tollway, Chisholm Trail Parkway, and US 183 in Austin
At pickup, you can enroll in the rental company's toll program, which typically costs between US$3.95 and US$9.99 per day used, plus the actual toll amounts. Some companies offer an unlimited daily package at around US$11 to US$25 per day. If you do not enroll, the rental company will bill tolls plus an administrative processing fee of approximately US$4.95 to US$5.35 per usage day to your credit card after the rental ends.
Toll charges can appear on your card days or even weeks after you return the SUV, as toll agencies process invoices in batches.
Can I get cashback on tolls paid during my SUV rental in the United States?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your United States SUV rental.
Given how widespread cashless toll roads are across the United States, from the E-ZPass network in the Northeast to FasTrak in California and TollTag in Texas, most SUV renters will encounter at least some toll charges during their trip. This benefit helps offset those costs.
To claim your cashback after returning the SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$600, the cap is US$30. If you paid US$22 in tolls, you receive US$22 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for an SUV rental in the United States?
When you pick up your SUV rental in the United States, the rental partner will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.
For standard SUV rentals in the United States, the typical hold is approximately US$300 to US$400. However, the exact amount can be higher for full-size or premium SUV categories, airport locations, or during peak seasons. The final amount is set by the rental company desk at pickup.
Important requirements for the deposit on your United States SUV rental:
- The card must be a major credit card, not a debit or prepaid card
- The driver's name must be printed on the physical card
- The card must be in the main driver's name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the SUV, the hold is released, but your bank controls when it appears back on your available credit. This can take up to 15 business days. Bringing a backup credit card is strongly recommended in case your primary card is declined.
Are there age restrictions for renting an SUV in the United States?
Yes, age restrictions apply to SUV rentals in the United States, and they are stricter for larger vehicle categories.
The standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent in most states but will pay a daily young-renter surcharge, and most SUV categories are restricted to drivers 25 and older. The vehicle classes typically available to under-25 renters are limited to economy, compact, and intermediate SUV options.
Two state-level exceptions apply:
- New York: rental companies must rent to licensed drivers aged 18 and older, though a young-renter surcharge still applies
- Michigan: similar rules apply, requiring rentals to drivers 18 and older with a surcharge
For Avis and Budget specifically, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 from Latin America and the Caribbean may qualify for a young-renter fee waiver on eligible Hola Car Rentals rates with Avis or Budget, but only for specific SUV categories such as compact SUV or medium SUV, and only when the waiver is shown on the booking confirmation.
Always check your confirmation for the exact surcharge amount and eligible SUV classes at your United States pickup location.
What taxes and fees are added to an SUV rental at airports in the United States?
When renting an SUV at an airport in the United States, the base rate shown during booking is typically not the final amount. Several mandatory fees and taxes are added, which can increase the total by 20% to 40% depending on the location.
Common fees added to airport SUV rentals in the United States include:
- Airport concession recovery fee: typically 8% to 12% of the base rate, charged by the airport authority
- Customer facility charge: approximately US$4.50 to US$5.75 per rental day, covering the rental car center facility
- State and city rental taxes: vary by location, often 10% to 15%
- Tourism surcharges: 1% to 5% in some tourist-heavy areas
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section. If your confirmation shows taxes and fees as included, you should not be billed again for those items at pickup. Off-airport SUV rental locations in the United States typically carry lower fees since airport concession charges do not apply, which can result in savings of 20% to 30% compared to airport locations.
How does the fuel policy work for an SUV rental in the United States?
The standard fuel policy for an SUV rental in the United States is Full to Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow during your United States SUV rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Use the correct fuel type, as wrong-fuel incidents are not covered and may generate charges
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep the final fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the rental partner will charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Fuel prices in the United States averaged around US$2.91 per gallon in early 2026, though rates vary by state and season. Refueling near the return location yourself is always the most cost-effective option.
Does Travel Assistance cover me during an SUV rental in the United States?
Travel Assistance provided through Terrawind Global Protection is included with most bookings, but it does not apply to residents of the United States or Canada. If you are renting an SUV in the United States as a visitor from another country, this benefit is available to you.
Coverage included for eligible renters during a United States SUV rental:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to the rental SUV itself, which is handled by CDW or LDW, or third-party liability to others, which requires LIS or SLI.
If you need assistance during your United States SUV rental, contact the provider 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorization. Full terms and conditions are available at twglobalprotection.com.
Can I add an additional driver to my SUV rental in the United States?
Yes, you can add an additional driver to your SUV rental in the United States, either at the time of booking or at the pickup counter.
The additional driver must be physically present at the counter with a valid driver's license to be added to the rental agreement. You cannot add a driver remotely by phone or online after booking.
Fees for adding a driver to your United States SUV rental vary by partner:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes. Additional drivers must be at least 25 years old
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
If your booking confirmation shows additional driver as included, no fee applies for the first extra driver. Only drivers listed on the rental agreement are covered by the SUV's insurance protections. If someone not on the contract drives the vehicle and an incident occurs, coverage may be void and you could be personally liable for all damage.
Is there a one-way fee for dropping off an SUV at a different city in the United States?
Yes, a one-way drop-off fee often applies when you return your SUV rental to a different location than where you picked it up in the United States.
Whether the fee applies and how much it costs depends on the specific route, the rental partner, the SUV category, and the season. Common patterns for United States SUV rentals include:
- Same city, airport to downtown or vice versa: often no drop-off fee
- City to city within the same state or region: a drop-off fee usually applies and varies by distance and SUV class
- Cross-country routes: fees are typically higher, and some routes may not be permitted at all
- Large or premium SUVs: repositioning costs are higher, so fees tend to be greater than for smaller categories
The drop-off fee is always shown during the booking process under the to pay at destination section on the rate details page. It cannot be prepaid and is paid directly at the pickup counter. If no fee appears during booking, your route does not carry a one-way charge. Always review your booking confirmation to confirm what is due locally before picking up your United States SUV rental.
What insurance options should I consider for an SUV rental in the United States?
When renting an SUV in the United States, two main types of coverage are worth considering: protection for the rental vehicle itself and protection for third parties.
Coverage for the rental SUV:
- CDW or LDW reduces your financial liability for damage to the SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. It does not cover tires, undercarriage, or roof damage unless specifically included
Coverage for third parties:
- LIS, ALI, or SLI covers bodily injury and property damage you may cause to other people or vehicles while driving the SUV. Not all United States states require rental companies to include minimum liability, so coverage levels vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary up to US$300,000 to your United States SUV rental
Neither CDW nor LDW covers third-party liability, and LIS does not cover damage to the rental SUV. They serve different purposes and are typically used together. Only drivers listed on the rental agreement are covered. If an unlisted driver operates the SUV and an incident occurs, both coverages may be void.
Can I drive my United States SUV rental across state lines?
Yes, driving your SUV rental across state lines within the United States is generally permitted and is one of the most common uses for an SUV rental in the country.
The United States has no internal border controls between states, and standard rental agreements from partners such as Avis, Hertz, Alamo, Enterprise, Budget, and others allow interstate travel. However, there are a few important points to confirm before your trip:
- Review your rental agreement for any territory restrictions, as some specific routes or remote areas may be excluded
- Cross-border travel outside the United States, such as driving into Canada or Mexico, requires explicit written authorization from the rental partner and is not automatically permitted
- One-way rentals that involve picking up in one state and dropping off in another may carry a drop-off fee, which will be shown on your booking confirmation under the to pay at destination section
- If you rented in New York at age 18 under that state's exception, the age rule is determined at pickup and does not change as you drive to other states, but always verify cross-border terms on your agreement
For any SUV rental in the United States that involves unusual routes or extended multi-state travel, confirm the permitted territory with the rental partner at the counter before departing.
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