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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 5 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 yesterday
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 15 hours ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my SUV rental in Texas through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Texas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Texas.

Will I face unexpected charges when I rent an SUV in Texas through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your SUV booking in Texas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Texas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my SUV rental in Texas?

To pick up your SUV rental in Texas, you must bring all of the following physical documents to the counter:

  • Your original, unexpired driver's license (physical card, not a photo or digital copy)
  • A major credit card with your name printed on it, in the main driver's name, for the security deposit hold
  • Your passport or a valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit is required alongside your original license. For other non-English licenses, an IDP is strongly recommended.

All documents must be physical originals. Digital versions shown on a phone are not accepted at Texas SUV rental counters. Debit and prepaid cards are not accepted for the security hold.

How do toll roads work when renting an SUV in Texas?

Texas has one of the most extensive cashless toll networks in the United States, and it directly affects every SUV rental in Texas. Cash booths are rare or nonexistent on most toll roads.

The main toll systems you will encounter are:

  • North Texas Tollway Authority (NTTA) with TollTag and TEXpress Lanes, covering the Dallas/Fort Worth area
  • Texas Department of Transportation (TxDOT) with TxTag, used on routes near Austin and statewide
  • Harris County Toll Road Authority (HCTRA) with EZ TAG, covering the Houston metro area

Your SUV rental in Texas will already have an electronic toll device installed. At the counter you have two options:

  • Unlimited toll package: typically US$11 to US$25 per rental day, covering all toll usage during the rental
  • Pay per use: the rental company bills you the actual toll amounts plus daily or administrative processing fees, which can appear on your card days or even weeks after you return the SUV

Estimated daily toll costs range from approximately US$5 to US$20 in Dallas and Houston, and US$3 to US$15 in Austin. If you plan to drive frequently on toll expressways, the unlimited package is usually better value. For one or two toll crossings, pay-per-use may cost less overall.

Can I drive my Texas SUV rental on unpaved or off-road terrain?

No, driving your Texas SUV rental on unpaved roads, dirt ranch roads, or true off-road terrain is prohibited by most rental companies, even when you have booked a full-size or 4WD SUV.

This restriction is important to understand before planning trips to remote areas of Texas such as Big Bend National Park, the Guadalupe Mountains, or the Davis Mountains. Although an SUV provides higher ground clearance than a sedan, most rental SUVs in Texas are not designed for genuine off-road use, and taking one onto unpaved surfaces can void your collision damage coverage.

Additional prohibited uses that apply to any SUV rental in Texas include:

  • Towing or hauling trailers
  • Commercial use, including rideshare driving
  • Racing or reckless driving

Always review the usage restrictions section of your rental agreement before departing. If coverage is voided due to prohibited use, you become personally liable for any damage to the SUV. For remote Texas destinations, confirm with the rental counter whether any specific routes are permitted under your agreement.

Does Hola Car Rentals offer toll cashback for SUV rentals in Texas?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Texas SUV rental.

Texas has cashless toll systems in every major metro, including NTTA in Dallas/Fort Worth, TxTag near Austin, and EZ TAG in Houston, so most SUV renters in Texas will pay tolls at some point during their trip. The cashback benefit helps offset those costs.

How it works:

  • You pay tolls normally during your Texas SUV rental, either through the rental company's toll program or by paying the toll agency directly
  • After returning the SUV, email [email protected] within 30 days
  • Include your Hola Car Rentals reservation confirmation, your signed rental agreement, and a toll receipt or statement showing the charges
  • The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval

The reimbursement is the lesser of your actual toll costs or 5% of your booking total. For example, if your Texas SUV rental booking totals US$600, the maximum cashback is US$30. Submit your claim promptly, as late submissions after 30 days are not accepted.

Can I drive my Texas SUV rental across the border into Mexico?

No, cross-border travel to Mexico is prohibited for SUV rentals in Texas. Most rental companies in Texas explicitly restrict driving the vehicle across the US-Mexico border, even if your rental includes unlimited mileage.

This restriction applies regardless of the SUV class you have booked. Driving across the border without authorization from the rental company would void your collision damage coverage and any liability protection included in your agreement, leaving you personally responsible for any damage, theft, or incidents that occur in Mexico.

Travel to neighboring US states is generally permitted, but some rental companies may require advance notification or impose restrictions on certain states. Always check the territorial restrictions section of your rental agreement before departing Texas.

If you need to travel internationally, contact the rental counter before your trip to understand exactly which areas are authorized under your specific SUV rental agreement in Texas.

Is there a young driver surcharge for SUV rentals in Texas?

Yes, drivers under 25 years old are subject to a daily young-driver surcharge when renting an SUV in Texas, and most full-size or premium SUV categories are restricted to renters aged 25 and older.

In Texas, the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee. Typical surcharge amounts by partner brand are:

  • Avis and Budget: US$13 per rental day, capped at US$65 per rental
  • Hertz, Dollar, and Thrifty: US$13.50 per rental day, capped at US$189 per rental
  • Alamo, National, and Enterprise: US$15 per day

For an SUV rental in Texas specifically, vehicle class restrictions are important. Most brands limit drivers under 25 to compact or intermediate SUV categories. Full-size SUVs, premium SUVs, and specialty vehicles typically require the main driver to be at least 25.

Texas does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and older. In Texas, 21 is the practical minimum age for most SUV rental bookings.

What is the security deposit for an SUV rental in Texas?

When you pick up your SUV rental in Texas, the rental company will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

For SUV rentals in Texas, typical hold amounts are approximately US$300 to US$400 for standard vehicles. Premium or full-size SUVs may carry higher holds depending on the brand, location, and season. The exact amount is set by the rental partner at the counter.

Important requirements for the deposit on your Texas SUV rental:

  • You must present a physical major credit card with your name printed on it
  • The card must be in the main driver's name
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
  • You need sufficient available credit to cover the hold plus any expected charges

After you return the SUV, the hold is released, but your bank controls how quickly it appears back on your available credit. This can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined at the Texas rental counter.

What insurance coverage do I need for an SUV rental in Texas?

For an SUV rental in Texas, there are two main types of coverage to consider, and they protect different things.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Texas SUV rental. Not all US states require rental companies to include minimum liability by default, so confirming this coverage is included or adding it is strongly recommended.

Common exclusions that apply to SUV rentals in Texas include:

  • Off-road or unpaved road use, which voids CDW coverage
  • Driving under the influence or reckless driving
  • Drivers not listed on the rental agreement
  • Tires, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)

Review your booking confirmation carefully to confirm which protections are included in your Texas SUV rental rate before arriving at the counter.

Can I add an additional driver to my SUV rental in Texas?

Yes, you can add an additional driver to your SUV rental in Texas, but the additional driver must be physically present at the rental counter at pickup to show their valid driver's license and sign the rental agreement.

Whether the additional driver is included free or costs extra depends on your rate:

  • Some Hola Car Rentals rates include one additional driver at no extra charge, which will be shown on your booking confirmation
  • If not included, typical daily fees are: Avis and Budget US$13 per day (capped at US$65), Hertz, Dollar, and Thrifty US$13.50 per day (capped at US$189), and Alamo, National, and Enterprise US$15 per day

For SUV rentals in Texas, additional drivers must also meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Any additional driver under 25 may be subject to a young-driver surcharge or may not be accepted depending on the partner.

Only drivers listed on the rental agreement are covered by the SUV's collision damage and liability protections. If an unlisted person drives the vehicle in Texas, coverage may be void.

What is the fuel policy for SUV rentals in Texas?

SUV rentals in Texas follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Texas SUV rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

SUVs consume more fuel than compact cars, so Budget accordingly for longer drives across Texas. If you return the SUV below the recorded starting level, the rental company will charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the SUV was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid charges.

Can I pick up my Texas SUV rental at one city and return it in another?

Yes, one-way SUV rentals in Texas are available, allowing you to pick up at one city or airport and return at a different location, but a drop-off fee typically applies.

Common one-way SUV rental routes in Texas include Dallas/Fort Worth to Houston, Houston to Austin, or Austin to San Antonio. The drop-off fee is route-specific and varies by rental company, vehicle class, distance, and season. Larger SUV categories such as full-size or premium SUVs may carry higher repositioning fees than compact SUVs.

How to check the fee before booking:

  • Select your different pickup and return locations during the search
  • The drop-off fee will appear on the rate details page under the section labeled as charges due at the destination
  • The fee is confirmed again on your booking confirmation

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Unlimited mileage does not waive the drop-off fee for your Texas SUV rental. Cross-border one-way trips, such as returning the SUV in Mexico, are not permitted.

Does travel assistance cover a breakdown in a remote area during my Texas SUV rental?

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident in a remote area of Texas during your SUV rental.

Texas has vast stretches of highway far from urban centers, particularly in West Texas near Big Bend, the Guadalupe Mountains, and the Trans-Pecos region. If you experience a medical emergency, accident, or need legal assistance while driving your SUV in these areas, the travel assistance benefit provides 24-hour support.

Coverage typically includes:

  • Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance at any time, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage on their Texas SUV rental.

Do I need an International Driving Permit for an SUV rental in Texas?

An International Driving Permit is not always mandatory for an SUV rental in Texas, but whether you need one depends on your license.

The rules for Texas SUV rentals are:

  • If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original license
  • If your license is in a Latin alphabet but not in English, an IDP is strongly recommended and may be requested by the rental counter
  • If your license is in English, no IDP is needed

An IDP is a translation document only. It is not a standalone license and will not be accepted without your original driver's license. You must carry both together at all times during your Texas SUV rental.

If you think you may need an IDP, obtain it in your home country before traveling to Texas. Organizations such as AAA in the United States issue IDPs only to US license holders, so international visitors must arrange this before departure.

All documents presented at the Texas rental counter must be physical originals. Digital or photocopied versions of your license or IDP are not accepted.

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