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Frequently Asked Questions
What does my SUV rental in Alabama through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Alabama, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Alabama.
Will I face unexpected charges when I rent an SUV in Alabama through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Alabama are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Alabama charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my SUV rental in Alabama?
Yes, there are several required documents you must bring to pick up your SUV rental in Alabama. Missing any one of them can result in the counter refusing to release the vehicle.
- A valid, physical driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Alabama SUV rental counters.
Which airports in Alabama have SUV rental counters?
Yes, several Alabama airports offer SUV rentals, giving you multiple pickup options depending on where you land.
- Birmingham-Shuttlesworth International (BHM) is the largest hub, with brands including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Thrifty, and Payless offering SUV models
- Mobile Regional Airport (MOB) also has SUV availability, with Budget operating 7:00 AM to 12:00 AM daily
- Montgomery Regional Airport (MGM), Gulf Shores International (GUF), and Huntsville International (HSV) round out the main Alabama airports with SUV options
At Birmingham-Shuttlesworth, counter hours vary by brand. Alamo runs 5:00 AM to 12:00 AM, Avis 8:00 AM to 12:00 AM, and Enterprise and Hertz typically 7:00 AM to 11:59 PM. If you arrive outside counter hours, after-hours key drop boxes are available at most Alabama locations for SUV returns.
To find your specific brand's counter, look for Car Rental signage inside the terminal and match the brand shown on your booking confirmation.
What is the security deposit for an SUV rental in Alabama?
Yes, a security deposit hold is required for every SUV rental in Alabama, placed on your credit card at the time of pickup.
For standard SUV categories in the United States, typical holds range from US$300 to US$400. However, for premium or luxury SUV models such as a Cadillac XT6 or Audi Q5, the hold can be significantly higher. Some Alabama rental partners, such as Enterprise at Birmingham-Shuttlesworth, may require US$400 to US$850 for luxury or premium SUVs, particularly if you do not have a return airline ticket or proof of insurance.
Important details to keep in mind:
- The hold must be placed on a major credit card with the driver's name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- The hold reduces your available credit until it is released after the SUV is returned
- Your bank controls how quickly the hold disappears, which can take up to 15 business days
Bring a backup credit card in your name in case your primary card is declined or does not have sufficient available credit for the Alabama SUV rental hold.
Are there toll roads in Alabama that affect SUV rentals?
Yes, Alabama has several toll roads that you may encounter during your SUV rental, and understanding how they work will help you avoid unexpected charges.
The main toll roads in Alabama and their costs for standard 2-axle vehicles are:
- Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
- Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
- Emerald Mountain Expressway (Dozier Road): US$1.75
- Foley Beach Express Toll Bridge (BEX): US$2.75
Alabama uses the Alabama Freedom Pass as its dedicated transponder system. Unlike many other U.S. states, Alabama toll booths also accept cash and credit or debit cards, so cashless-only roads are not a concern here.
Your SUV rental vehicle may come equipped with an electronic toll device. At pickup, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the brand) or pay per use. If you opt out, the rental company will charge you the actual toll amount plus administrative processing fees after the rental ends.
Alabama does not have congestion charges or emissions zones, so toll roads are the only road fee to plan for during your SUV rental in Alabama.
Can I get tolls cashback on my SUV rental in Alabama?
Yes, all Hola Car Rentals rates include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Alabama SUV rental.
This benefit is especially useful if your Alabama itinerary takes you across toll roads such as the Foley Beach Express (US$2.75) or the Tuscaloosa Bypass (US$1.50), or if you drive into neighboring states with more extensive toll networks.
To claim your cashback after returning your SUV in Alabama:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your Alabama SUV rental booking totaled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is there a young driver surcharge for SUV rentals in Alabama?
Yes, drivers under 25 years old are subject to a young-driver surcharge when renting an SUV in Alabama, and certain SUV categories are restricted to renters aged 25 and older.
In Alabama, as in most U.S. states, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay a daily young-renter fee that varies by brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Vehicle class restrictions also apply. Premium and full-size SUV categories such as a Cadillac XT6 or Ford Explorer are typically reserved for renters aged 25 and older. Compact and intermediate SUV classes are generally available to drivers aged 21 to 24 at Alabama rental locations.
If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. Check your booking confirmation to see if this waiver is included for your Alabama SUV rental.
How does the SUV return process work at Alabama airports?
Yes, returning your SUV rental at Alabama airports is straightforward, but knowing the process in advance saves time and helps you avoid extra charges.
At Birmingham-Shuttlesworth International (BHM), follow the Car Rental Return signs to the designated lots. Avis returns are located on the first floor of the Parking Deck, and Enterprise is near the baggage claim area. At Mobile Regional Airport (MOB), the return lot is a short walk from the terminal.
Steps to complete your Alabama SUV return correctly:
- Refuel the SUV within approximately 10 miles or 15 km of the return location to ensure the tank reads full on arrival
- Take a photo of the dashboard showing the fuel gauge and odometer before leaving the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, place your keys and rental contract in the key drop box located next to the return booth
If you return the SUV with less fuel than recorded at pickup, the Alabama rental partner will charge you for the shortfall at their refueling rate, which is typically higher than pump prices, plus a service fee. Returning the SUV on time also matters: a grace period of approximately 30 minutes applies, and charges for extra hours or days begin after that window closes.
What insurance is included with an SUV rental in Alabama?
Yes, insurance coverage is an important consideration for any SUV rental in Alabama, and what is included depends on the rate plan you selected at booking.
Hola Car Rentals offers two main rate plans for Alabama SUV rentals in the United States, All Inclusive and All Inclusive+. Both typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
CDW and LDW do not cover:
- Damage or injury you cause to other people or their property (third-party liability)
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Incidents involving unauthorized drivers or prohibited use such as off-road driving
For third-party liability protection during your Alabama SUV rental, you can add Liability Insurance Supplementary (LIS/ALI/SLI) to your booking. Some U.S. states require a minimum level of liability coverage, but not all do, so reviewing your confirmation is important.
Always verify the exact coverages and deductibles listed on your booking confirmation and review the rental agreement at the Alabama counter before signing.
Can I add an additional driver to my SUV rental in Alabama?
Yes, you can add an additional driver to your SUV rental in Alabama, either as part of your rate or for a fee paid at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads Additional driver free of charge. If it is not included, the daily fees for Alabama SUV rentals are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Requirements for adding a driver to your Alabama SUV rental:
- The additional driver must be present at the pickup counter with a valid driver's license
- They must meet the minimum age requirements for Alabama (25 without a surcharge, 21 to 24 with a young-driver fee)
- For Avis, Budget, and Payless, additional drivers must be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by CDW, LDW, and liability protections. If someone not named on the contract drives the Alabama SUV, coverage may be void.
Can I pick up my Alabama SUV rental at a different time than booked?
Yes, you can arrive earlier or later than your scheduled pickup time for your Alabama SUV rental, but there are important rules to keep in mind.
For early pickup, availability is not guaranteed. If you arrive before your scheduled time, the counter may accommodate you, but the rate could be repriced based on the new pickup time. It is best to contact the rental partner in advance if you plan to arrive significantly earlier.
For late pickup, Alabama rental partners will generally hold your SUV reservation for up to 24 hours from the original pickup time. If your flight is delayed and you will arrive within that 24-hour window, your booking should be honored as long as the counter is still open. Counter hours at Birmingham-Shuttlesworth vary by brand, with most running until 11:59 PM or midnight.
If your delay will push arrival beyond 24 hours from the original pickup time:
- Contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected]
- Changes are not guaranteed but the team will assist where possible
After-hours SUV returns at Alabama airports use key drop boxes available 24 hours a day, so late returns are generally not a problem as long as you follow the drop-off instructions on your rental agreement.
Can I rent an SUV in Alabama and return it in a different state?
Yes, one-way SUV rentals that cross state lines from Alabama are generally permitted, but a drop-off fee may apply depending on your route and the rental brand.
When you select a different return location during booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the To pay at destination section. This fee is set by the rental partner and varies based on:
- The distance between the Alabama pickup location and the return city
- The SUV category selected (larger or premium SUVs often carry higher repositioning fees)
- The specific rental brand and season
Not every route from Alabama to another state incurs a drop-off fee. Short-distance routes between nearby cities may have no fee at all, while long-distance or cross-country one-ways typically do. Always review the booking details page before confirming your Alabama SUV reservation.
Cross-border rentals into Mexico or Canada from Alabama are generally not permitted or require special authorization from the rental partner. If you plan to drive your Alabama SUV rental into another country, confirm this with the partner before pickup.
If the counter charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
Does my Alabama SUV rental include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to your Alabama SUV rental as well.
This benefit is particularly relevant in Alabama, where some routes between cities involve stretches of highway or rural roads where immediate help may not be nearby. The travel assistance coverage provides:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in Alabama, and a brief description of the situation ready.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the SUV itself (that is handled by CDW or LDW) or third-party liability (covered by LIS or SLI).
Is my foreign driver's license valid for an SUV rental in Alabama?
Yes, a valid foreign driver's license is generally accepted for an SUV rental in Alabama, but there are important conditions depending on the language and script of your license.
Alabama follows general U.S. rules for rental car document requirements:
- If your license is in English or uses a Latin (Roman) alphabet, it is typically accepted on its own alongside your passport
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory in addition to your original license
- If your license is in a non-English language but uses Latin characters, an IDP is strongly recommended though not always strictly required
The IDP is a translation document only. It is not a standalone license and will not be accepted at an Alabama SUV rental counter without your original license present.
If you need an IDP, obtain it in your home country before traveling to Alabama. U.S. organizations such as AAA issue IDPs only to holders of U.S. licenses, so international visitors cannot obtain one after arriving.
All documents presented at the Alabama SUV rental counter must be physical originals. Digital versions displayed on a phone or tablet are not accepted.
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