National Car Hire
in Utah

Hola Car Rentals is the only premium partner of the top car hire brands operating in Utah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Utah.

No. With Hola Car Rentals, all costs and charges for your booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National operates two locations in Utah, both at airports. There are no city centre or off-airport branches in the state.

• Salt Lake City International Airport (SLC), 3920 West Terminal Dr, Salt Lake City, UT 84122. The counter is open from 7:00 AM to midnight, with after-hours return available.
• St. George Regional Airport (SGU), 4550 S. Airport Parkway, STE E, St. George, UT 84790. Service at SGU is handled through a Drive Alliance partner at the Enterprise counter, where you collect your agreement and keys.

If you are flying into any other Utah airport, such as Provo or Ogden, National does not have a presence there. Plan your itinerary around SLC or SGU when booking a National hire in Utah.

National Emerald Club members hiring in Utah at Salt Lake City International Airport (SLC) can bypass the counter entirely using the Emerald Aisle process.

• After arriving at SLC, take the escalators or lifts from the terminal down to the ground level where the hire car facility is located.
• Proceed directly to the Emerald Aisle and choose any available vehicle in your reserved car class, or upgrade if eligible.
• Drive to the exit booth, where an agent will scan your membership and complete the transaction.

If you are not an Emerald Club member, you must go to the National counter at SLC first to complete your agreement and collect your keys before proceeding to the vehicle. The counter at this Utah location is open from 7:00 AM to midnight. After-hours return is available at SLC for late drop-offs.

To collect your National hire car in Utah, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driving licence in the main driver’s name.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• If you are visiting from abroad, round-trip flight or cruise tickets may also be requested.

If your driving licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own. Obtain it in your home country before travelling to Utah, as it cannot be issued locally.

Utah's main toll system is the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork near US-6 to Layton Parkway, passing through Salt Lake City and surrounding areas. Regular lanes on I-15 remain free.

Tolls on the I-15 Express Lanes are dynamic and range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Carpoolers with two or more occupants can qualify for a 100% exemption by switching an Express Pass transponder to HOV mode. The system is compatible with E-ZPass.

When collecting your National hire in Utah, you have three options for handling tolls:

• Enroll in National's transponder hire programme at US$3.95 per day, capped at US$19.75 per hire period, plus actual toll charges and any applicable administrative fees.
• Use your own personal Express Pass or E-ZPass transponder at no daily hire fee. Inform the counter agent so the vehicle's default device can be managed to avoid duplicate charges.
• Opt out of any programme. If you then drive through a cashless toll lane, National will bill the toll at the highest applicable rate plus administrative fees, typically appearing on your card four to six weeks after the hire ends.

Hola Car Rentals includes Tolls Cashback on all bookings, so you can claim up to 5% of your total booking value back for tolls paid during your Utah hire. Submit your claim within 30 days of returning the vehicle.

When you collect your National hire car in Utah, the counter will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the bank releases it after you return the vehicle.

For standard car classes at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount for your Utah hire depends on the vehicle class, the specific airport location (SLC or SGU), and National's current policies. Premium or larger vehicles may carry a higher authorisation hold.

• You must present a physical, major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Make sure your card has sufficient available credit to cover both the hold and any expected charges.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel to Utah to prevent fraud blocks on the authorisation.

After you return the vehicle, the hold is released. Your bank controls how quickly it clears, which can take up to 15 business days.

Yes, drivers aged 21 to 24 can hire from National in Utah, but restrictions and a daily young-driver surcharge apply.

In Utah, National limits drivers aged 21 to 24 to the following vehicle categories:

• Economy through full-size cars
• Cargo vans and minivans
• Pickup trucks
• Compact SUVs

Drivers under 25 are not permitted to hire 12 or 15-passenger vans at National locations in Utah. A daily underage surcharge applies on top of the base hire rate for all drivers in the 21 to 24 age group. The exact surcharge amount is confirmed at the counter.

All standard requirements still apply regardless of age: a valid driving licence, a major credit card in the main driver’s name for the deposit, and all required documents. If your licence uses a non-Latin alphabet, an International Driving Permit is also required.

National hires in Utah follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• Use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the car at SLC or SGU, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the National vehicle in Utah with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at SLC or SGU, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

Most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this benefit extends to your National hire in Utah. However, this cover applies only to travellers who are not residents of the United States or Canada.

If you are visiting Utah from abroad and an emergency occurs during your hire, the travel assistance benefit typically includes:

• Medical cover for up to five passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Utah hire.

When you collect a National hire car at Salt Lake City International Airport (SLC) in Utah, the base rate shown during booking does not always include all locally assessed fees. Airport locations in Utah typically add several charges that are either included in your prepaid rate or listed as due at the counter.

• Airport Concession Recovery Fee (ACRF): a percentage charged by National to recover the cost of operating at SLC.
• Customer Facility Charge (CFC): a per-day or per-transaction fee set by the airport authority in Utah.
• State and local rental taxes: Utah imposes state-level rental taxes, and Salt Lake City may add local surcharges on top.
• Vehicle Licence Recovery Fee (VLRF): covers the cost of registering the fleet in Utah.

Your booking confirmation will show which of these are included in your prepaid total and which are listed under the section for amounts due at collection. If your confirmation states that taxes and fees are included and you are still charged for them at the National counter in Utah, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the hire is complete.

Yes, you can add an additional driver to your National hire in Utah, either as part of your rate or for a fee paid at the counter.

For National hires in Utah, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must be present at the SLC or SGU counter at collection with a valid driving licence.
• If the additional driver’s licence uses a non-Latin alphabet, they must also present an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• Age restrictions apply: the additional driver must meet the same minimum age requirements as the main driver in Utah.

Only drivers listed on the National hire agreement are covered by protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the vehicle in Utah, as this can void your cover and result in additional charges.

All Hola Car Rentals bookings, including National hires in Utah, include the Tolls Cashback benefit. This allows you to recover up to 5% of your total booking value for tolls paid during your hire on Utah roads such as the I-15 Express Lanes.

Here is how to claim it after your National hire in Utah ends:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed National hire agreement, and a receipt or statement showing the toll charges paid during your Utah hire.
• Include your full name, travel dates, and the last four digits of the card used for the booking.

The refund is issued to the same payment method used for your reservation and typically processes within seven to ten business days after approval. Claims submitted after 30 days are not accepted. Note that this benefit reimburses tolls only, not fines or administrative fees.

The insurance and protection options available for your National hire in Utah depend on the rate plan you select when booking through Hola Car Rentals.

The main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National vehicle in Utah. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.
• Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are optional extras available at the National counter in Utah if not included in your rate.

Review your booking confirmation carefully before arriving at the SLC or SGU counter. If your confirmation shows a cover as included and National charges for it anyway, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee may apply.

Yes, after-hours returns are available at both National locations in Utah, so you are not required to return the vehicle during counter hours.

At Salt Lake City International Airport (SLC), the National counter is open from 7:00 AM to midnight. If you return outside those hours, follow the designated after-hours process:

• Drive to the hire car return area at SLC following airport signage for the hire car facility.
• Park in the designated National return area.
• Drop the keys in the secure key drop box provided at the location.
• Take photos of the vehicle, the fuel gauge showing a full tank, and the odometer before leaving.
• Keep your fuel receipt from the last fill-up near the airport as proof.

At St. George Regional Airport (SGU), after-hours return is also available. Since National service at SGU operates through a Drive Alliance partner at the Enterprise counter, follow the specific key drop instructions provided in your hire agreement for that Utah location.

Note that until the vehicle is formally checked in by a National agent in Utah, you remain responsible for the vehicle. Always document the car's condition at drop-off to protect yourself against any post-hire charges.