National Car Hire
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National counter at Salt Lake City International Airport (SLC) is located in the Gateway Center, a consolidated hire facility adjacent to the parking garage at 3921 West Terminal Drive, Salt Lake City, UT 84116.

After landing, follow signs to baggage claim, then take the skywalk or pedestrian bridges to the Gateway Center lobby. The walk is approximately 350 yards from the terminal, and no shuttle is required. National vehicles are parked in the garage directly behind the counter.

Typical time from arrival to driving away is 10 to 30 minutes, depending on baggage and counter wait times. If you are an Emerald Club member, the Emerald Aisle self-pickup option may allow you to bypass the counter entirely and select your vehicle directly from the garage.

The National counter at Salt Lake City International Airport is open from 7:00 a.m. to midnight daily.

If you arrive outside those hours, after-hours vehicle return is available 24 hours a day in the parking garage behind the counter. For late-night or early-morning returns (roughly 11:00 p.m. to 5:00 a.m.), leave the keys inside the vehicle or in the designated drop box, take all your belongings, and retain a photo of the vehicle condition and your fuel gauge for your records.

If your flight is delayed and you expect to arrive after midnight, your National reservation at Salt Lake City will generally be held for up to 24 hours from the original pickup time. Delays beyond 24 hours may require you to contact support to avoid the booking being forfeited.

Yes, there is one active toll system near Salt Lake City that National renters should be aware of: the I-15 Express Lanes.

The I-15 Express Lanes run approximately 62 miles from Spanish Fork (near US-6) north to Layton Parkway, passing through the Salt Lake City metro area. Tolls are fully cashless and collected electronically. The regular lanes on I-15 remain free, so you can always avoid the toll lanes entirely.

Typical toll costs for solo drivers range from a minimum of US$0.25 to a maximum of US$1.00 per segment, with pricing varying dynamically based on traffic. Carpools with two or more occupants can qualify for a 100% exemption using an Express Pass transponder set to HOV mode.

For your National hire in Salt Lake City, you have two main options:

• Enroll in National's transponder programme at US$3.95 per day (capped at US$19.75 per rental period) plus actual toll charges
• Use a personal Express Pass or E-ZPass transponder at no daily hire fee

If you drive the I-15 Express Lanes without any transponder or enrolment, the toll agency bills at the highest undiscounted rate, and National may add administrative fees on top, billed to your card four to six weeks after the hire ends. Fines for unpaid tolls can reach US$175.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National hire in Salt Lake City.

This is especially useful if you use the I-15 Express Lanes, where solo-driver tolls can add up across a multi-day hire. The cashback covers the lesser of your actual toll costs or the 5% cap.

To claim your Tolls Cashback after returning your National vehicle in Salt Lake City:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA[your confirmation number]
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges (such as a transponder invoice or the itemised final hire receipt)

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your National hire car in Salt Lake City, you must bring the following physical documents:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling internationally)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required at the National counter in Salt Lake City.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. Debit and prepaid cards are not accepted for the security deposit hold.

When picking up your National hire in Salt Lake City, a temporary authorisation hold will be placed on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific National location.

A few important points to keep in mind:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released after you return the vehicle
• Your bank controls how quickly the hold disappears after return, which can take up to 15 business days
• Premium or speciality vehicle classes may carry a higher hold amount
• Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted. Debit cards and prepaid cards are not accepted at the National counter in Salt Lake City

It is advisable to bring a backup credit card in case your primary card is declined, and to notify your bank of your travel dates to prevent fraud blocks on the authorisation.

Renting from the National counter at Salt Lake City International Airport means your base rate will have several location-specific fees added at pickup or included in your booking total, depending on your rate plan.

Common airport-related fees for National hires at Salt Lake City include:

• Airport Concession Recovery Fee (ACRF): approximately 10% of the base hire rate, charged by the airport for operating on-site
• Customer Facility Charge (CFC): approximately GBP 4.50 per hire day, covering the Gateway Center consolidated facility
• Utah state sales tax: approximately 6.85% to 8.35% depending on county
• Salt Lake City local hire tax: up to GBP 5.00 per day

Combined, these surcharges can add 25% to 40% to your base rate. If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the National counter in Salt Lake City. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply.

Off-airport National or other partner locations in Salt Lake City typically avoid the airport concession fee, which can represent savings of GBP 10 to GBP 30 per day on longer hires.

The minimum age to hire a National vehicle in Salt Lake City without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.

For National hires in Salt Lake City, the additional driver fee for under-25 drivers is US$15 per day plus applicable taxes. Vehicle class restrictions also apply: categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically restricted to drivers aged 25 and older. Economy, compact, and intermediate classes are generally available to younger drivers.

Regardless of age, all drivers at the National counter in Salt Lake City must present:

• A valid driver’s licence in good standing
• A physical major credit card in the main driver’s name for the security deposit
• An International Driving Permit if the licence uses a non-Latin alphabet

Utah is not one of the states (like New York or Michigan) that legally requires hires to drivers aged 18 and older, so the standard National policy of 21 as the minimum age applies in Salt Lake City.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this benefit applies during your National hire in Salt Lake City.

This is particularly relevant in the Salt Lake City area, where driving routes can extend into more remote terrain around the Wasatch Mountains or along long stretches of I-15. If a medical emergency or travel disruption occurs during your hire period, Travel Assistance can help.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

National hires in Salt Lake City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, verify the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Gateway Center garage.

When returning your National vehicle at Salt Lake City Airport, refuel within approximately 10 miles of the return location so the tank does not drop below full before you reach the garage. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee on top of the fuel cost

For after-hours returns at Salt Lake City Airport, leave the fuel receipt inside the vehicle or in the drop envelope, and keep a photo of the full gauge on your phone as evidence.

Yes, you can add an additional driver to your National hire in Salt Lake City, either at no cost if your rate includes it or for a fee paid at the counter.

For National hires in Salt Lake City, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals confirmation for the line "Additional driver free of charge" to see whether your specific booking covers this.

Requirements for adding a driver at the National counter in Salt Lake City:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the same minimum age requirements (21 to 24 with a surcharge, 25 and over without)
• If their licence uses a non-Latin alphabet, they must also present an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement in Salt Lake City are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections entirely.

Salt Lake City has a road layout that surprises many first-time visitors, and knowing what to expect before collecting your National hire can save confusion on the road.

The city is built on an unusually large grid anchored to Temple Square, where streets are numbered in increments of 100 every 660 feet. This means distances between intersections are much longer than they appear on a map, and blocks can feel deceptively far apart compared to denser U.S. or European cities.

A few things to be aware of when driving your National hire in Salt Lake City:

• Streets are exceptionally wide, often 90 to 132 feet across, with four to five lanes per direction on major thoroughfares. Crossing distances and lane changes can feel unfamiliar
• Speed limits are typically 30 mph on city streets, but wide lanes and long sightlines can make traffic feel faster than posted limits
• TRAX light rail runs in dedicated lanes within the wide rights-of-way on several corridors, which can restrict turns unexpectedly at certain intersections
• The I-15 Express Lanes are the only tolled roads in the area. Regular I-15 lanes remain free

There are no congestion charges, emissions zones, or city-centre driving fees in Salt Lake City, unlike some European destinations.

Yes, one-way hires are available through National in Salt Lake City, but a drop-off fee may apply depending on your return location.

Whether a fee applies and how much it costs depends on the specific route, the vehicle class, and the season. Common patterns for National one-way hires originating in Salt Lake City:

• Same-city returns (for example, airport to a downtown Salt Lake City location): often no drop-off fee
• Salt Lake City to another city within Utah or a neighbouring state: a drop-off fee typically applies and varies by distance and vehicle class
• Long-distance or cross-country routes: usually carry a higher fee, and some routes may not be available

During the Hola Car Rentals booking process, any applicable drop-off fee for your National one-way hire from Salt Lake City will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee cannot be prepaid and is settled at the National counter in Salt Lake City at pickup.

If you need to change your return location after booking, be aware that the route may reprice and the drop-off fee could change. Cross-border one-ways (for example, Salt Lake City to Canada) are subject to additional partner restrictions and may not be permitted.