National Car Hire
in Texas

Hola Car Rentals is the only premium partner of the top car hire brands operating in Texas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Texas.

No. With Hola Car Rentals, all costs and charges for your booking in Texas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Texas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, you will need several physical documents to pick up your National hire car in Texas. Digital copies are not accepted at the counter.

• Original, unexpired driver’s licence in the main driver’s name
• If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence
• Passport or valid government-issued photo ID
• Physical major credit card with the driver’s name printed on it, in the main driver’s name, for the security deposit authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

At National counters across Texas, including busy airports like Dallas/Fort Worth (DFW) and Houston George Bush Intercontinental (IAH), all documents must be originals. Debit and prepaid cards are not accepted for the security deposit. Bring a backup credit card in case your primary card is declined.

Texas has one of the most extensive cashless toll networks in the United States, and it directly affects every National hire car in Texas. Cash booths are rare or nonexistent on most toll roads.

The main toll systems you will encounter include:

• North Texas Tollway Authority (NTTA) with TollTag, covering the Dallas/Fort Worth metro area
• TxTag managed by TxDOT, used on highways near Austin and statewide
• EZ TAG from Harris County Toll Road Authority (HCTRA), covering the Houston area

Your National hire vehicle in Texas comes equipped with an electronic toll device. At pickup you have two options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage during the hire
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after the hire, sometimes weeks later

Estimated daily toll costs vary by city: Dallas/DFW approximately US$5 to US$20, Houston approximately US$5 to US$20, Austin approximately US$3 to US$15, and San Antonio approximately US$2 to US$10. If you plan to drive frequently on Texas toll roads, the unlimited package may offer better value. Texas has no congestion charges or emissions zones.

National offers its Emerald Club programme at major Texas airport locations, including Dallas/Fort Worth International Airport (DFW) and Houston George Bush Intercontinental Airport (IAH), allowing eligible members to skip the counter entirely.

At DFW, the process works as follows:

• Take the shuttle from your terminal’s lower level to the Rental Car Centre (shuttles run every 5 to 10 minutes)
• Emerald Club members proceed directly to the Emerald Aisle, select a mid-size or larger vehicle, and drive out after a quick verification at the exit
• Non-members go to the National counter inside the Rental Car Centre to complete the pickup process

At IAH, a similar process applies: take the shuttle from baggage claim to the Rental Car Centre, where National is located alongside other brands.

DFW counters operate 24 hours daily, so National pickups and returns are available at any time. For after-hours returns at DFW, park on Level 2 of the Rental Car Centre, drop keys in the large black key drop boxes, and take the 24-hour shuttle back to terminals A through E. Emerald Club members at Texas locations can also use Drop and Go for faster returns.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Texas.

Given that Texas toll roads in Dallas, Houston, Austin, and San Antonio are almost entirely cashless and costs can add up quickly, this benefit can provide meaningful savings.

To claim your cashback after returning your National hire in Texas:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. For example, if your Texas booking total is US$500, the maximum cashback is US$25. If you paid US$18 in Texas tolls, you receive US$18 back. Submissions received after 30 days are not accepted.

When picking up a National hire car at a Texas airport, several fees and taxes are added on top of the base rate. These are standard across the Texas hire industry and apply at major airports like DFW, IAH, Austin-Bergstrom, and San Antonio International.

• Airport concession recovery fee: typically 10% to 15% of the base rate, charged at consolidated rental centres
• Customer facility charge (CFC): approximately US$3 to US$5 per day at airports with a centralised Rental Car Centre, such as DFW
• Texas state sales tax: 6% applied to the hire
• Local occupancy or city taxes: up to an additional 6% in cities like Houston and Dallas
• Tourism surcharges: approximately 5% at some airports including Austin-Bergstrom and Houston Hobby

In total, these fees can add 20% to 30% on top of the base rate for a National hire in Texas. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the counter. Off-airport National locations in Texas, such as the Houston Energy Corridor or Plano, typically avoid airport concession fees, which can reduce the total cost by 20% to 40% compared to airport counters.

Yes, drivers under 25 years old are subject to a young driver surcharge when renting a National car in Texas. The standard minimum age to hire without a surcharge is 25.

For National hires in Texas, drivers aged 21 to 24 can hire but will pay an additional daily fee of US$15 per day plus applicable taxes, paid at the counter. Drivers under 21 are generally not eligible to hire in Texas.

Additional restrictions apply to younger drivers in Texas:

• Many vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
• Younger drivers are typically limited to economy, compact, intermediate, and compact SUV classes
• The young driver surcharge applies to the main driver and may also apply to additional drivers under 25

Texas does not have the same state-law exceptions as New York or Michigan, so the standard National policy applies statewide. If you are 21 to 24 and planning a National hire in Texas, Budget for the daily surcharge and confirm your chosen vehicle class is eligible before booking.

Yes, a security deposit authorisation is required for every National hire in Texas. The authorisation is a temporary hold placed on your credit card at pickup, not an actual charge, but it reduces your available credit until your bank releases it after the hire ends.

For standard vehicles at National locations in Texas, the typical hold is approximately US$300 to US$400 on a major credit card. Premium or speciality vehicles may carry higher holds.

Important requirements for the deposit at National counters in Texas:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it
• The card must be in the main driver’s name, presented physically at the counter
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• You must have sufficient available credit to cover the hold plus any expected charges

After returning your National hire in Texas, the authorisation is released by the hire company, but your bank controls when it appears back on your account, which can take up to 15 business days. Notify your bank of your travel plans in advance to avoid fraud blocks on the authorisation.

Not automatically at the level most international visitors expect. When hiring a National vehicle in Texas, the base hire may include only the state-minimum third-party liability required by Texas law, which may not be sufficient to cover serious accidents.

Third-party liability cover (also called LIS, ALI, or SLI) protects you against bodily injury and property damage you cause to others or their property while driving your National hire in Texas. It does not cover damage to the hire vehicle itself, which is handled by CDW or LDW.

Key points about liability cover for National hires in Texas:

• Texas does not mandate that hire companies include high-limit liability by default, so the included amount may be minimal
• Supplemental Liability Insurance (SLI) can be added at the National counter in Texas for higher protection limits, typically up to US$300,000
• Your personal auto insurance policy or credit card may extend some liability cover, but terms vary widely
• Only drivers named on the hire agreement are covered

If you are visiting Texas from abroad and do not have a personal U.S. auto policy, adding supplemental liability cover at the National counter is strongly recommended.

Yes, you can use a personal toll transponder in your National hire in Texas, but you must follow specific steps at pickup to avoid being charged twice.

Texas toll systems including TollTag (NTTA in Dallas/Fort Worth), TxTag (statewide), and EZ TAG (Houston area) are all compatible with personal transponders. However, National hire vehicles in Texas already come equipped with an electronic toll device.

To use your own transponder without incurring duplicate charges:

• Inform the National counter representative at pickup in Texas that you have your own transponder
• Ask them to deactivate the vehicle’s default toll device before you leave
• Confirm in writing or on the hire agreement that the device has been deactivated
• Keep your transponder account topped up to cover all Texas toll charges during the hire

If you do not deactivate the vehicle’s built-in device, both your personal transponder and the hire company’s system may register the same toll, resulting in double billing. Toll charges in Texas can appear on your hire account days or even weeks after you return the vehicle, so keeping records of your personal transponder activity helps resolve any disputes.

Yes, late returns at National locations in Texas can result in additional charges, though a short grace period applies.

For National hires in Texas, the late return policy works as follows:

• 0 to 29 minutes late: no additional charge
• 30 to 89 minutes late: one additional hour is billed
• 90 to 149 minutes late: two additional hours are billed
• Beyond that threshold: a full additional day may be charged

At major Texas airports like DFW and IAH, the return process is straightforward. At DFW, drive to Level 2 of the Rental Car Centre following the blue signs, park in the return area, and drop your keys in the large black key drop boxes if returning after hours. Emerald Club members can use the Drop and Go lane for faster processing. At IAH, return to the Rental Car Centre via the shuttle from baggage claim.

If your flight is delayed and you expect to return your National hire in Texas later than planned, contact the hire location as soon as possible. Returning during counter hours allows staff to close the contract promptly and avoid any ambiguity about the return time.

Yes, National hires in Texas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel fees on your National hire in Texas:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Texas airports like DFW or IAH, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle in Texas with less than a full tank, you may be charged for the fuel shortfall at the hire company’s refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Texas has many fuel stations near major airport hire centres, so refuelling close to the return point is straightforward. Ask the National agent at pickup to point out the nearest station to the return facility.

Yes, you can add an additional driver to your National hire in Texas, either as part of your rate or for a fee paid at the counter.

For National hires in Texas, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it is included.

Requirements for adding a driver at a National counter in Texas:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an IDP is required
• They must meet the minimum age requirement (25 without a surcharge; 21 to 24 with a young driver fee)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the National hire agreement in Texas are covered by the vehicle’s protections, including CDW and liability cover. If someone drives who is not listed on the contract, cover may be void. If you need to add a driver after pickup, visit a National branch in Texas to update the agreement.

Travel assistance is included with most Hola Car Rentals bookings, including National hires in Texas, but eligibility depends on your country of residence.

This benefit, provided by Terrawind Global Protection, is designed for visitors travelling abroad. It covers scenarios such as a medical emergency on a Texas highway, a serious accident far from a major city, or a flight cancellation disrupting your hire period. Cover includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions)
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit does not apply to UK or Irish residents. If you are visiting Texas from outside North America and hiring a National vehicle, you are likely eligible.

To reach assistance 24 hours a day during your National hire in Texas, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This cover does not replace CDW or liability insurance for the hire vehicle itself.