National Car Hire
in Dallas

Hola Car Rentals is the only premium partner of the top car hire brands operating in Dallas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Hire at Dallas Fort Worth International Airport is located at the DFW Airport Rental Car Centre, 2424 E 38th Street, Dallas, TX 75261, near the south entrance of the airport. This is a consolidated facility shared by 11 hire companies, including National.

To reach the National counter from any terminal, go to the lower level after baggage reclaim and follow the Ground Transportation and Hire Cars signs to the free purple shuttle stop. The shuttle runs 24 hours a day, 365 days a year, departing every 8 minutes. The journey to the Rental Car Centre takes approximately 5 to 10 minutes.

Walking to the Rental Car Centre is neither practical nor permitted. Allow 45 to 60 minutes in total from landing to driving away, which includes baggage reclaim, the shuttle journey, and counter service. If departing, arrive at the Rental Car Centre 2 to 3 hours before your flight.

National also has a location at Dallas Love Field Airport (DAL) at 7366 Cedar Springs Road, Dallas, TX 75235, serving a separate airport on the west side of the city.

To return your National hire car at Dallas Fort Worth Airport, follow the blue hire car signs to the second level of the Rental Car Centre at 2424 E 38th Street, Dallas, TX 75261, and pull into the designated return area.

After parking, retrieve all personal belongings and drop the keys in the large black key drop boxes located on the same level as the return area. This after-hours drop procedure is available outside standard business hours as well.

Once you have returned the vehicle, take the airport shuttle from the same level to your specific departure terminal. The shuttle runs 24 hours a day and connects the Rental Car Centre to all DFW terminals.

Before leaving the return area, take a photo of the fuel gauge and odometer as a record. National follows a Full-to-Full fuel policy, meaning you must return the car with the same fuel level recorded at pickup to avoid refuelling charges. Refuel close to the Rental Car Centre to prevent the gauge dropping before you arrive.

To collect your National hire car in Dallas, you must present the following physical documents at the counter:

• A valid, unexpired driving licence with a photograph, valid for the entire hire period. Digital licences are not accepted.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English languages that do use Latin letters, an IDP is recommended but not strictly required at the Dallas National counter.

The IDP is a translation only and must always be carried alongside your original licence. It cannot be used as a standalone document. Every additional driver must also present a valid licence and meet the same requirements at the Dallas National counter.

Dallas and the wider DFW metro area have an extensive cashless toll network. Cash booths are rare or non-existent on most routes. Key systems include the North Texas Tollway Authority (NTTA) with TollTag, TEXpress Lanes on routes such as the I-635 LBJ Managed Lanes and North Tarrant Express, and TxDOT's TxTag system.

Your National hire car in Dallas will already include an electronic toll device, either a transponder or a plate-based billing system. At the counter, you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during the hire period.
• Pay per use: if you decline the package, the National hire company will charge you the actual toll amounts plus daily or administrative processing fees. These charges may appear on your card days or even weeks after you return the vehicle.

Typical daily toll costs in the Dallas area range from approximately US$5 to US$20 depending on the routes used. If you plan to drive the Dallas North Tollway, I-635, or other managed lanes frequently, the unlimited package may offer better value. Texas has no congestion charges or emissions zones.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.

Yes, a major credit card in the main driver’s name is required to collect a National hire car in Dallas. The card must be a physical card with the driver’s name printed on it. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

At the Dallas National counter, a temporary authorisation hold will be placed on your card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location. The hold reduces your available credit until it is released after you return the vehicle.

Your bank controls how quickly the hold disappears after return. It can take up to 15 working days for the release to appear on your statement. To avoid issues, ensure your card has sufficient available credit beyond the hold amount, notify your bank of international travel if applicable, and bring a backup credit card in your name in case your primary card is declined.

Even if you prepaid your booking, you must still present a physical credit card at the Dallas National counter for the deposit.

Yes, a young driver surcharge applies to drivers under 25 years old at the Dallas National hire counter. In the United Kingdom, the standard minimum age to hire without a surcharge is 25.

For drivers aged 21 to 24, National charges a daily young-driver fee of US$15 plus taxes at Dallas locations. This fee is paid at the counter and is not included in your prepaid booking total.

Drivers under 21 are generally not permitted to hire from National in Dallas. Additionally, most vehicle classes are restricted for under-25 drivers. Economy, compact, and intermediate categories are usually available, while full-size, SUV, premium, luxury, convertible, and minivan classes are typically limited to drivers aged 25 and over.

If you are between 21 and 24 and booking a National hire in Dallas, select an eligible vehicle class during booking and budget for the daily surcharge at pickup. Bring a valid driving licence and a major credit card in your name, as all standard requirements still apply regardless of age.

Yes, you can add an additional driver to your National hire car in Dallas, either as part of your booking or at the counter during pickup.

Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that states additional driver free of charge. If not included, National charges US$15 per day plus taxes for each additional driver at Dallas locations.

To add a driver at the Dallas National counter, the additional driver must be physically present at pickup with:

• A valid, unexpired driving licence with a photograph.
• An International Driving Permit if their licence uses a non-Latin alphabet.
• Any other ID documents required by the counter.

Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the rental protections such as CDW and liability cover. If someone drives who is not named on the contract, those protections may be void.

Additional drivers must also meet the minimum age requirements. For National in Dallas, drivers aged 21 to 24 may be subject to a young-driver surcharge even as additional drivers.

All Hola Car Rentals bookings, including National hires in Dallas, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for toll charges paid during your hire period.

Dallas has one of the most extensive cashless toll networks in the United States, covering the Dallas North Tollway, I-635 LBJ Managed Lanes, TEXpress routes, and other NTTA and TxDOT facilities. Tolls on these roads can accumulate quickly, especially if you are driving across the DFW metro area regularly.

To claim your Tolls Cashback after returning your National hire in Dallas:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing the charges paid during your hire.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay them normally and claim reimbursement afterwards.

Yes, a valid foreign driving licence is generally accepted at the Dallas National hire counter, provided it is unexpired and includes a photograph.

The rules depend on the alphabet your licence uses:

• If your licence uses a Latin (Roman) alphabet, such as most European, Latin American, or Spanish-language licences, it is accepted. An International Driving Permit (IDP) is recommended but not strictly required.
• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory at the Dallas National counter. The IDP serves as a translation and must be carried alongside your original licence at all times.
• Mexican licence holders may also need to present a valid voter registration card and inbound or outbound travel documents at the Dallas National location.

The IDP is not a standalone licence and will not be accepted without the original. It must be obtained in your home country before travelling. In the United States, organisations such as AAA only issue IDPs to US licence holders.

In addition to your licence, bring your passport or government-issued photo ID, your booking confirmation, and a major credit card in your name for the security deposit at the Dallas National counter.

The insurance and protection options available with your National hire in Dallas depend on the rate plan you selected when booking through Hola Car Rentals.

The main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage caused to other vehicles or persons.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the National hire in Dallas. Some US states require a minimum level of liability cover; Texas does not mandate it by law for hire companies, so it is strongly recommended to add this cover.

CDW and LDW do not cover tyres, undercarriage, roof, keys, or personal belongings. Only drivers listed on the hire agreement are covered.

Check your Hola Car Rentals booking confirmation to see exactly which protections are included in your rate. If unsure, review the details page of your reservation before arriving at the Dallas National counter.

Dallas has some of the most complex motorway interchanges in the United States, which can be disorienting for drivers unfamiliar with the area. Knowing what to expect before collecting your National hire car in Dallas will help you navigate more confidently.

The two most notable interchanges are:

• The High Five Interchange, where I-635 meets US-75 north of downtown Dallas. It features five stacked levels, reaching the height of a 12-storey building, with HOV lanes, frontage roads, and curved flyover ramps. The scale and height can be overwhelming for first-time visitors. Follow your satnav carefully and stay in the correct lane well in advance of your exit.
• The Dallas Horseshoe, where I-30 meets I-35E near downtown. This interchange was rebuilt with direct right-side connections, eliminating the older left-exit system. I-35 splits here, with I-35E running through Dallas and I-35W heading towards Fort Worth. The 17 to 18 lane widths and the split can confuse drivers expecting a simpler junction.

Dallas motorways also use frontage roads for local access alongside the main carriageways, which is a layout unfamiliar to many international visitors. When driving your National hire in Dallas, plan your route in advance, use satnav, and allow extra time when travelling through these major interchanges.

Yes, most Hola Car Rentals bookings, including National hires in Dallas, include travel assistance cover provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the cover includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident, which can be particularly valuable if you are involved in an incident on Dallas motorways such as the High Five Interchange or the I-635 corridor.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This cover is not a substitute for CDW or liability insurance on the hire vehicle itself. It covers the travellers, not the car.

If you need assistance during your Dallas hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

National hire cars in Dallas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Dallas Rental Car Centre.

When returning your National hire in Dallas, refuel within approximately 10 miles or 15 kilometres of the return location at DFW Airport or Dallas Love Field to ensure the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price.
• A refuelling service or administrative fee on top of the fuel cost.

For after-hours returns at the Dallas Rental Car Centre, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. The correct fuel type for most standard National vehicles in Dallas is regular unleaded petrol; confirm the fuel type on the dashboard sticker before refuelling.