National Car Hire
in El Paso

Hola Car Rentals is the only premium partner of the top car hire brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National hire desk at El Paso International Airport (ELP) is located inside the terminal at 6505 Convair Rd, Suite 430, El Paso, TX 79925, in the baggage claim area.

There is no shuttle or consolidated hire centre to reach. After collecting your bags, walk directly to the National desk, complete your paperwork, and your vehicle is a short walk away in the adjacent car park. The entire process from baggage claim to driving away typically takes 15 to 30 minutes, depending on queue length.

National at El Paso also offers Emerald Aisle and Drop and Go services, which can speed up the collection process for enrolled members. After-hours returns are available at this location, with a key drop box inside the terminal to the left of the desk.

To collect your National hire in El Paso, you must present the following physical documents at the desk:

• A valid, unexpired driving licence with a photograph, valid for the entire hire period. Digital licences are not accepted.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the National desk in El Paso. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be originals. No digital copies will be accepted at the El Paso National desk.

Yes, a major credit card is required to hire from National in El Paso. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the authorisation hold.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at the National desk in El Paso. Even if you prepaid your booking online, you must still present a physical credit card at collection.

The typical security deposit hold for a standard vehicle in the United States is approximately US$300 to US$400. This is a temporary authorisation, not a charge, and your bank controls how quickly it is released after you return the vehicle, which can take up to 15 working days.

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Texas toll roads are almost entirely cashless, using overhead gantries that read transponders or licence plates. Your National hire in El Paso comes equipped with an electronic toll device, so you will not need to stop at a cash booth.

When driving in or around El Paso and across Texas, you have two options at the National desk:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during your hire period.
• Pay per use: if you decline the package, National will bill you for each toll incurred, plus daily or administrative processing fees. These charges can appear on your card days or even weeks after you return the vehicle.

Texas has no congestion charges or emissions zones. However, El Paso has specific toll segments on Loop 375, including the Border Highway West toll road, and managed lanes connecting to US 54. If you plan to drive frequently on these routes or travel to Dallas, Houston, or Austin, the unlimited package may offer better value.

You may also opt out and pay tolls manually where available, or use a compatible personal transponder. If you bring your own pass, inform the National desk agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all Hola Car Rentals bookings, including National hires in El Paso, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Texas toll roads around El Paso, including segments of Loop 375 and the Border Highway West, are cashless and will generate toll charges billed through your National hire agreement. These costs are eligible for the cashback benefit.

To claim your refund:

• Email [email protected] within 30 days of returning your vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the National desk in El Paso, and a toll receipt or itemised invoice showing the charges.

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

The minimum age to hire from National in El Paso is 21 years old. Drivers between 21 and 24 are subject to a young-driver surcharge, which is a daily fee charged at the National desk in El Paso in addition to the base hire rate.

The standard rate for the young-driver surcharge at National, Alamo, and Enterprise locations is US$15 per day plus applicable taxes. This fee is paid at the desk and is not included in your prepaid booking total.

Drivers under 25 are also restricted from hiring certain vehicle classes in El Paso. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically reserved for drivers aged 25 and over. Economy, compact, and intermediate vehicles are generally available to younger drivers.

Drivers aged 25 and over are not subject to any young-driver surcharge at the National desk in El Paso. All drivers and additional drivers must also meet the minimum age requirement of 21.

National hires in El Paso follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the El Paso lot.

When returning your vehicle to the National location at 6505 Convair Rd in El Paso, refuel within approximately 10 miles of the return point so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge you:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices.
• A refuelling service or administrative fee.

For after-hours returns at the El Paso National desk, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as proof.

Yes, National in El Paso charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.

When the fee applies at the National desk in El Paso, the rate is US$15 per day plus applicable taxes for each additional driver. This fee is paid at the desk and is not prepaid through your booking.

To add an additional driver at the National desk in El Paso:

• The additional driver must be present at collection with a valid driving licence.
• If their licence is not in English and uses a non-Latin alphabet, an International Driving Permit is also required.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the minimum age requirement of 21 years old.

Only drivers listed on the National hire agreement in El Paso are covered by the vehicle's protections, including CDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.

Yes, after-hours returns are available at the National hire location at El Paso International Airport. The National desk is located at 6505 Convair Rd, Suite 430, El Paso, TX 79925, and a key drop box is available inside the terminal to the left of the desk for returns outside operating hours.

To complete an after-hours return at the National El Paso location:

• Drive to the return area at 6505 Convair Rd, the same address as collection.
• Park the vehicle, lock it, and place your keys and hire agreement in the key drop box inside the terminal.
• Refuel before arriving and keep your fuel receipt. Leave a copy in the return envelope if provided.
• Take photos of the vehicle's condition, fuel gauge, and odometer before dropping the keys.

Note that if you rented from a city centre location rather than the El Paso airport, after-hours returns may not be available. Always confirm return procedures with the specific National branch listed on your booking confirmation before your hire ends.

Yes, downtown El Paso has an extensive one-way street network that can be disorienting for first-time visitors driving a National hire in El Paso. Unlike many UK cities with bidirectional downtown grids, El Paso's downtown core uses one-way streets to manage traffic flow and pedestrian volumes.

Key things to watch for when navigating your National hire through El Paso:

• Check corner signs and pavement arrows carefully before turning, as the direction of travel is not always intuitive.
• Traffic light indicators with red directional lines show permitted travel directions at intersections.
• Loop 375, also known as the Border Highway, forms an incomplete loop around the mountains and the border. It includes both discontinued toll lanes and newer tolled segments, so the route does not behave like a standard ring road.
• I-10 interchanges in El Paso feature Texas-style collector-distributor lanes and ongoing widening projects, which can create complex merges near the downtown area.

El Paso also has Vision Zero pedestrian safety initiatives citywide, meaning you may encounter more frequent bike lanes, pedestrian signals, and narrowed lanes than in other UK cities. Allow extra time when navigating downtown in your National hire in El Paso, especially if it is your first visit.

Yes, one-way hires are possible with National from El Paso, allowing you to pick up in El Paso and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, vehicle class, and distance.

When booking a one-way National hire from El Paso, the drop-off fee is shown during the booking process under the section labelled as the amount due at the destination. This fee is set by National and cannot be prepaid through your booking.

A few things to bear in mind:

• Routes between El Paso and nearby Texas cities such as San Antonio, Dallas, or Houston typically carry a drop-off fee that varies by distance and vehicle class.
• Cross-border one-way hires, for example returning a National vehicle rented in El Paso to a location in Mexico, are generally not permitted. Always confirm cross-border rules with National before booking.
• Premium and large vehicle classes may carry higher drop-off fees or have limited one-way availability from El Paso.

If the drop-off fee shown at the National desk in El Paso differs from what appeared on your booking confirmation, keep all paperwork and contact support after the hire ends.

The insurance cover included with your National hire in El Paso depends on the rate plan selected when you booked through Hola Car Rentals. You should review your booking confirmation to confirm exactly what is included.

The two main protections to understand for your National hire in El Paso are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the National hire in El Paso. Some UK states require a minimum level of liability, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended.

CDW and LDW do not cover tyres, undercarriage, roof, or personal belongings. Only drivers listed on the National hire agreement in El Paso are covered by these protections.

If you have questions about what your specific rate includes, check your Hola Car Rentals confirmation before arriving at the El Paso desk.

Yes, most Hola Car Rentals bookings, including National hires in El Paso, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents or citizens of the United States or Canada.

If you are visiting El Paso from outside North America and experience an emergency during your National hire, such as a medical situation on Loop 375, a breakdown on I-10, or a road incident near the border area, travel assistance can help coordinate support.

Coverage typically includes:

• Medical assistance for up to 5 passengers for non-pre-existing conditions and accidents.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To contact assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the National hire vehicle itself (that is handled by CDW or LDW) or third-party liability to others. Check your booking confirmation for the exact terms applicable to your El Paso hire.