National Car Hire
in Austin

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Hire at Austin-Bergstrom International Airport (AUS) is located at the off-airport Consolidated Hire Car Facility at 3819 Presidential Blvd, Austin, TX 78719. You do not collect the vehicle inside the terminal.

After collecting your luggage, follow the Ground Transport and Hire Car Shuttle signs to the kerbside pickup zone outside the Barbara Jordan Terminal. Board the dedicated Hire Car Shuttle, which runs frequently and takes roughly 10 to 20 minutes to reach the facility. You can also take the Red tram to the same location.

Once at the National counter, present your driving licence, credit card, and booking confirmation. After completing paperwork, proceed to your assigned bay to inspect the vehicle before driving away. Allow around 30 to 60 minutes from the aircraft door to driving off, or longer if arriving on an international flight and clearing customs.

National at Austin also offers Emerald Aisle and Drop and Go services, which can speed up the process for eligible members.

To collect a National hire car in Austin, you must bring the following physical documents:

• A valid, unexpired driving licence with your photograph. Digital licences are not accepted at the National counter in Austin.
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold.
• Your passport or a valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• If visiting from abroad, round-trip flight or cruise tickets may also be requested.

If your driving licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All documents presented at the National counter in Austin must be physical originals. Prepare everything before boarding the shuttle to the Consolidated Hire Car Facility so the process moves swiftly at the counter.

Yes, Austin has active toll roads that you are likely to encounter when driving a National hire vehicle in the area.

Texas toll roads are almost entirely cashless, meaning overhead gantries read either a transponder or your licence plate (toll-by-plate). There are very few cash booths, and many facilities accept no cash at all. Estimated daily toll costs in Austin range from approximately US$3 to US$15, depending on how much you use toll highways.

At the National counter in Austin, you will typically have two options:

• Unlimited toll package: a fixed daily rate of roughly US$11 to US$25 per hire day, covering all toll usage during your hire.
• Pay per use: the National hire company charges you the actual toll amounts plus daily or administrative processing fees, which may appear on your card days or even weeks after you return the vehicle.

If you plan to use a personal transponder, inform the National counter agent at pickup so they can deactivate the vehicle's default toll device and help you avoid duplicate charges.

Texas has no congestion charges or emissions zones, so the only road fees to plan for in Austin are standard tolls.

Yes, all Hola Car Rentals bookings, including National hires in Austin, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Austin has active cashless toll roads, this benefit can offset a meaningful portion of your toll costs. You still pay tolls normally through the National hire company's toll programme or directly, and then claim reimbursement afterwards.

To claim your cashback after returning your National hire in Austin:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the National counter in Austin, and a receipt or statement showing the toll charges paid.

Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, a major credit card is required to hire a National vehicle in Austin. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the National counter.

The card is used to place a temporary authorisation hold, which is not a charge but reduces your available credit until the hire is closed and your bank releases the authorisation. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount is set by National at the Austin location and may vary by vehicle class.

• Debit cards and prepaid cards are not accepted for the security deposit hold.
• Digital wallets and virtual card numbers are not accepted at the counter.
• Even if you prepaid your booking online, you must still present a physical credit card at the National counter in Austin.

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation.

The minimum age to hire a National vehicle in Austin without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge at the National counter in Austin.

The young-hirer fee for National, Alamo, and Enterprise is US$15 per day plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions that apply to under-25 hirers at National in Austin include:

• Most vehicle classes are restricted to drivers aged 25 and older. Economy, compact, and intermediate categories are generally available to younger hirers.
• The additional driver must also meet the minimum age requirements; if they do not, a surcharge may apply or the additional driver may be declined.

Texas is not one of the states (such as New York or Michigan) that legally require hire companies to rent to drivers aged 18 and older, so the standard National policy of 21 as the minimum age applies in Austin.

Yes, you can add an additional driver to your National hire in Austin, either at no cost if your rate includes it or for a daily fee if it does not.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus taxes when not included in your rate. Check your booking confirmation for a line that reads Additional driver free of charge to confirm whether it is already covered.

To add a driver at the National counter in Austin:

• The additional driver must be physically present at pickup with a valid driver’s licence.
• If their licence uses a non-Latin alphabet, they must also carry an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the agreement are covered by the hire protections.

If you need to add a driver after leaving the Austin location, you must return to a National branch to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver mid-hire.

Yes, most Hola Car Rentals bookings, including National hires in Austin, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible customers, the coverage includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident, which can be especially useful if you are involved in an incident on Austin's complex road network, including the ongoing I-35 construction zone.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage does not include damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way hires with National are possible in Austin, but a drop-off fee may apply depending on your return location.

Common patterns for one-way hires from Austin include:

• Austin to another Texas city (such as Dallas, Houston, or San Antonio): a drop-off fee typically applies and varies by distance and vehicle class.
• Austin airport to Austin downtown (or vice versa): often no drop-off fee for same-city routes.
• Austin to a location in a different state: a drop-off fee usually applies and can be higher for long-distance routes.

The drop-off fee for your specific National route will be shown during the booking process under the To pay at destination section. It cannot be prepaid and will be collected at the National counter in Austin or at the return location.

Cross-border one-way hires (for example, returning the vehicle in Mexico) are generally restricted or not permitted. Always confirm cross-border rules with National before booking.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may change.

National hire cars in Austin follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid charges at the National return location in Austin:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Consolidated Hire Car Facility.
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the National vehicle in Austin with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at the Austin location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as proof.

The insurance included with your National hire in Austin depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully, as coverages vary.

The main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage caused to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National vehicle in Austin. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.

CDW/LDW and LIS/ALI/SLI are separate protections and do not replace each other. Common exclusions from CDW/LDW include tyres, undercarriage, roof damage, and incidents involving prohibited use such as driving under the influence.

At the National counter in Austin, verify that the coverages shown on the hire agreement match what appears on your booking confirmation before signing.

Austin has a road layout that can be disorienting for first-time visitors, and it is worth understanding before you drive your National hire out of the Consolidated Hire Car Facility.

Key points to be aware of:

• Downtown Austin has a hybrid grid mixing one-way and two-way streets. Some streets such as 5th and 6th have been retained as one-way corridors, while others including 7th, 9th, 10th, and Brazos have been converted to two-way. This patchwork can cause confusion and wrong-way driving risks, particularly for visitors unfamiliar with the area.
• I-35 runs through Austin and is currently undergoing a major reconstruction project known as Cap and Stitch, a multi-billion-dollar rebuild involving lowered highway sections, land bridges, and widened crossings. Expect temporary disruptions, lane shifts, and confusing interchanges near downtown Austin.
• One-way streets in Austin can encourage higher speeds, which increases the risk of wrong-way incidents. Take extra care when navigating downtown in your National hire, especially at night.

Using a GPS or navigation app is strongly recommended when driving a National hire car in Austin, particularly in and around the downtown core and along I-35.

If you return your National hire car in Austin after the agreed drop-off time, additional charges may apply once the grace period has passed.

The standard grace period at most National locations is 30 minutes, though this is not guaranteed at every Austin location. If you exceed the grace period, National may charge for extra hours or an additional hire day, plus any applicable late fees.

To avoid unexpected charges when returning your National vehicle in Austin:

• Plan your return time to account for refuelling near the Consolidated Hire Car Facility at 3819 Presidential Blvd before dropping off the vehicle.
• If you know you will be late, contact National directly using the number on your hire agreement as early as possible.
• If you need more time, consider requesting a formal extension through your booking rather than simply returning late, as extension rates may be more favourable than late-return fees.

For after-hours returns at the Austin National location, follow the key-drop instructions provided in your hire agreement. Note that your liability for the vehicle may continue until National formally inspects it, so document the vehicle's condition with photos at the time of return.