National Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Portland International Airport is located inside the consolidated Rental Car Centre at 7240 NE Airport Way, Portland, OR 97218. You do not need a shuttle to reach it.

After collecting your bags, follow the signs from the PDX baggage claim area towards the Rental Car Centre. The walk is short and entirely on-site, so you can expect to reach the National counter in a few minutes without waiting for a bus or tram.

Once at the counter, you will sign your hire agreement and receive your keys before walking to the vehicle lot. If you are an Emerald Club member, you may be able to proceed directly to the Emerald Aisle and bypass the National counter entirely, choosing your vehicle from the available selection.

For returns, follow the lower roadway signs back to the same Rental Car Centre. After-hours key drop is available, so you can return your Portland hire outside staffed hours if needed.

Oregon currently has no statewide interstate toll roads, so most driving in and around Portland with your National hire will be toll-free. However, two Columbia River bridge crossings do charge tolls:

• Hood River-White Salmon Interstate Bridge: US$2.00 per car (US$1.00 with a Breezby prepaid account). Payment accepted by cash, Breezby account, or online within 7 days via the Port of Hood River.
• Bridge of the Gods: US$2.00 per car (US$1.25 with Breezby). Trucks are charged US$3.00 per axle.

Neither bridge is a fully cashless facility, so you can pay cash at the toll plaza. If you cross without paying, you must settle the amount online within 7 days to avoid a violation. Unpaid tolls billed through the hire company typically carry additional administrative fees on top of the toll amount.

There are no congestion charges, emissions zones, or city-centre driving fees in Portland or anywhere in Oregon. If your Portland itinerary takes you to other states where cashless tolling is common, your National hire vehicle will have an electronic toll device on board.

To collect your National hire car in Portland, bring the following physical documents to the counter:

• A valid, unexpired driver’s licence with a photo, covering the full hire period.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be presented without your original licence.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the National counter in Portland or at any other location.

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including your National hire in Portland.

Although Oregon has very few toll roads, if your Portland trip takes you across the Hood River-White Salmon Bridge or the Bridge of the Gods, or if you drive into neighbouring states with cashless toll systems, you can claim back up to 5% of your total booking value for tolls paid during the hire period.

To claim your cashback after returning your National vehicle in Portland:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

An International Driving Permit (IDP) is not always mandatory for renting from National in Portland, but whether you need one depends on your licence.

• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original licence.
• If your licence is in English or uses the Latin (Roman) alphabet, an IDP is recommended but not strictly required.
• An IDP is a translation document only. It cannot be used as a standalone licence and must always be presented together with your original driver’s licence at the Portland counter.

If you think you may need an IDP, obtain it in your home country before travelling to Portland. U.S. issuers such as AAA do not issue IDPs to holders of non-U.S. licences.

In addition to your licence and IDP if applicable, bring a valid passport and your booking confirmation to the Portland counter.

When you pick up your National hire car in Portland, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles hired in the United States, typical holds range from US$300 to US$400, though the exact amount varies by vehicle class, hire location, and season. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit at the Portland National counter:

• The card must be a major credit card, not a debit or prepaid card.
• The card must be in the main driver’s name, with the driver’s name physically printed on the card.
• You must have sufficient available credit to cover the hold plus any expected charges.

After you return your Portland hire, the hold is released. Your bank or card issuer controls how quickly it appears back on your account, which can take up to 15 working days. Bringing a backup credit card in your name is always a good precaution.

Portland has an extensive network of one-way streets, particularly in the city centre, which can be disorientating if you are not familiar with the city. Here is what to expect when driving your National hire in Portland:

• Downtown Portland uses a dense grid of paired one-way couplets. Streets that appear parallel often run in opposite directions, so planning your route in advance helps avoid unnecessary detours.
• Some blocks, such as sections of NE Hancock, alternate traffic direction between cars and cyclists, with concrete barriers marking the separation. These can surprise drivers expecting a consistent flow.
• NE Broadway has recently been reduced from three car lanes to two, with a dedicated bike lane and concrete medians. Traffic moves more slowly through this commercial corridor.
• Contraflow bike lanes exist on certain one-way streets, meaning cyclists may be travelling towards you on what appears to be a one-way road.

Portland also has a strong cycling culture, and road space is frequently reallocated to bike infrastructure. Using a GPS or navigation app is strongly recommended when driving your National hire through Portland neighbourhoods, especially downtown.

Yes, most Hola Car Rentals bookings, including National hires in Portland, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible customers, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This can be especially useful if you experience a medical emergency or an accident whilst driving your National hire on Portland roads or motorways. If you need assistance, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Portland hire.

Yes, you can add an additional driver to your National hire in Portland, but the extra driver must be present at the PDX Rental Car Centre counter at the time of collection.

For National hires in Portland, the additional driver fee is US$15 per day plus applicable taxes. This fee applies unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no extra cost.

Requirements for the additional driver:

• Must appear in person at the National counter in Portland at collection.
• Must present a valid, unexpired driver’s licence with a photo.
• Must meet the minimum age requirements for the hire location.
• Must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW/LDW and liability cover. If someone not named on the contract drives the Portland National hire, those protections may be void. Check your confirmation before arriving at the counter to confirm whether an additional driver is already included in your rate.

Yes, a young driver surcharge applies to renters aged 21 to 24 collecting a National hire in Portland. Drivers must be at least 21 years old to hire in most UK locations, including Portland.

The surcharge for National in Portland is US$15 per day plus applicable taxes, in addition to the base hire rate. This fee is paid at the counter and is not included in your prepaid booking total.

Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size saloons, SUVs, minivans, luxury, premium, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.

Oregon does not have a state law requiring hires to drivers under 21, so the minimum age at the Portland National counter follows the partner’s standard policy. If you are 21 to 24 and planning to hire from National in Portland, Budget for the daily surcharge and select an eligible vehicle class when booking.

National hires in Portland follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Portland hire:

• At collection, confirm the fuel level with the National agent and ensure the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire, use the correct fuel type as shown in the vehicle documentation.
• Before returning to the Rental Car Centre at 7240 NE Airport Way, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the National vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, one-way hires are possible with National in Portland, but a drop-off fee may apply depending on your destination.

How one-way fees work for Portland National hires:

• Returning to a different location within the same city or metropolitan area often carries no drop-off fee.
• Returning to a different city or region typically incurs a one-way fee, which varies by route, vehicle class, and season.
• Cross-border one-way hires, for example returning a Portland National hire in Canada, may be restricted or carry significantly higher fees.

When booking, the drop-off fee for your specific Portland route will be shown on the rate details page under the section labelled as charges due at destination. It will not appear on the search results page. Review your confirmation to verify the fee before travelling.

If you need to change your return location after booking, be aware that the route will be re-priced and the drop-off fee may change. Mid-hire route changes must be approved by the National partner location directly.

The insurance and protection options included with your National hire in Portland depend on the rate plan selected when booking. Here is a summary of the main coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others whilst driving the Portland hire. Some UK states require a minimum level of liability cover; Oregon follows standard US hire rules. Adding supplementary liability cover is strongly recommended.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal belongings or your own medical costs. Those require separate add-ons such as Personal Effects Cover or Personal Accident Insurance.

Check your Hola Car Rentals confirmation for the exact coverages included in your Portland National booking before arriving at the PDX counter. Only drivers named on the hire agreement are covered by any of these protections.