Hertz Car Hire
in United Kingdom

Hola Car Rentals is the only premium partner of the leading car hire companies in the United Kingdom, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance, covering up to GBP 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique car hire experience with full protection and peace of mind throughout your trip in the United Kingdom.

No. With Hola Car Rentals, all costs and charges for your booking in the United Kingdom are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United Kingdom charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there are several documents you must bring to collect your Hertz hire car in the United Kingdom, and all must be physical originals since digital copies are not accepted at the counter.

• A valid, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your licence is not in English and was not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required. In Great Britain, many visitors can drive on a full, valid foreign licence for up to 12 months depending on their status and origin, but always verify with official sources before travel.

The IDP is a translation only and must be carried alongside your original licence. It is not a standalone document and will not be accepted without the original.

Yes, a physical major credit card in the main driver’s name is required at every Hertz counter in the United Kingdom to cover the authorisation hold.

At pickup, Hertz will place a temporary authorisation on your card. This is not a charge, but it reduces your available credit until your bank releases it after the hire ends. Typical holds at Hertz locations in the United Kingdom are approximately GBP 300 to GBP 400 for standard vehicles, though the exact amount varies by location, vehicle class, and season.

• The card must be physical, not virtual or single-use
• The driver’s name must be printed on the card
• Debit cards and prepaid cards are not accepted for the deposit hold
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

After you return the vehicle, Hertz releases the hold, but your bank controls when the funds reappear in your available credit, which can take up to 15 working days. It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of international travel before arriving in the United Kingdom.

Not always, but it depends on your licence. For a Hertz hire in the United Kingdom, many visitors can drive on a full, valid foreign licence for up to 12 months, depending on their nationality and immigration status.

An IDP is strongly recommended if your licence is not in English and was not issued by an EU or EEA country. An IDP is required if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. Hertz counter staff in the United Kingdom may refuse to complete the hire if they cannot read your licence and you have no IDP.

• The IDP is a translation booklet only, not a standalone licence
• You must carry your original licence alongside the IDP at all times
• Obtain your IDP in your home country before travelling, as it cannot be issued abroad

Always check the latest official guidance for your specific nationality before your trip to the United Kingdom, as rules can vary based on residency status and the issuing country of your licence.

Yes, Tolls Cashback is included with your booking and applies to toll charges you pay during your Hertz hire anywhere in the United Kingdom.

The United Kingdom has several toll roads and crossings where you may pay out of pocket, including the M6 Toll (approximately GBP 7 to GBP 10 for cars), the Mersey Tunnels (approximately GBP 2 to GBP 4 per crossing), the Mersey Gateway, and other bridges. London's Congestion Charge (GBP 15 on weekdays) and Clean Air Zone charges in other cities also count as eligible toll-type charges.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. To claim:

• Email [email protected] within 30 days of returning your Hertz vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

The United Kingdom has a mix of toll roads, bridges, and city-based charges that Hertz renters should plan for before driving.

Major toll roads and crossings include:

• M6 Toll: approximately GBP 7 to GBP 10 for cars, with cash and card payment at booths
• Mersey Tunnels (Queensway and Kingsway): approximately GBP 2 to GBP 4 per crossing
• Mersey Gateway bridge and Cleddau Bridge: independent toll structures by vehicle type
• Dunham Bridge and Itchen Bridge: smaller local crossings with their own rates

City-based charges you may encounter with your Hertz hire in the United Kingdom include:

• London Congestion Charge: GBP 15 per day, Monday to Friday from 7am to 6pm. You must register and pay directly with Transport for London
• London Ultra Low Emission Zone (ULEZ): applies 24 hours a day. Most modern Hertz vehicles comply, but confirm at pickup
• Clean Air Zones in cities such as Birmingham, Bath, and Bristol: charges vary by city and vehicle emission standard
• Dunham Zone: a smaller charge in the city centre

Unlike the United States, the United Kingdom does not have a nationwide electronic transponder system. Many tolls accept cash or card at booths, while congestion and emission zone charges are registered by plate recognition and must be paid directly to the relevant authority.

Yes, Hertz applies a Full-to-Full fuel policy for hires in the United Kingdom. You receive the car with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Hertz vehicle in the United Kingdom:

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Show the gauge at full when handing back the keys
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Hertz may charge for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Some Hertz locations in the United Kingdom offer a Fuel Purchase Option at pickup, which replaces the Full-to-Full requirement, but any unused fuel is generally non-refundable under that option.

Yes, you can add an additional driver to your Hertz hire in the United Kingdom, either by including it in your booking or by adding the driver at the counter during pickup.

The additional driver must be present at the Hertz counter with a valid driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement will not be covered by the hire protections.

For Hertz hires in the United Kingdom, the additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation to see if your selected rate already includes one additional driver at no extra cost.

• The additional driver must meet Hertz's minimum age requirements for the United Kingdom
• They must carry the same document types as the main driver, including an IDP if their licence is in a non-Latin script
• If you need to add a driver after pickup, visit a Hertz branch to update the agreement

Yes, third-party liability insurance is included by law in every Hertz hire in the United Kingdom. Under UK and EU law, all hire vehicles must carry third-party liability cover, so this protection is built into the hire price and you do not need to purchase it separately.

Third-party liability (also called LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the Hertz vehicle. It does not cover damage to the hire car itself.

For damage to the Hertz vehicle, you will want Collision Damage Waiver or Loss Damage Waiver (CDW or LDW). This reduces your financial liability for damage from a collision, theft, or vandalism, though a deductible or excess may apply depending on your rate. In the United Kingdom, Hertz and other partners often offer a Super CDW option that lowers or eliminates the deductible.

• CDW or LDW: covers the hire vehicle, subject to deductible and exclusions
• Third-party liability: included by law in all United Kingdom hires
• Personal accident and personal effects: optional add-ons, not included by default

Always review your Hola Car Rentals booking confirmation to confirm exactly which coverages are included in your selected rate before collecting your Hertz vehicle.

Yes, most bookings for a Hertz hire in the United Kingdom include travel assistance cover through Terrawind Global Protection at no extra cost. This benefit is particularly useful if you experience a medical emergency, a road accident, or a travel disruption while driving through the United Kingdom.

Core benefits typically included are:

• Travel and medical insurance covering up to 5 passengers per event
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Hertz hire in the United Kingdom, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz hire vehicle (that is CDW or LDW) or pre-existing medical conditions.

Yes, one-way hires are available through Hertz in the United Kingdom, allowing you to pick up at one location and return at a different one. However, a drop-off fee may apply depending on the route, vehicle class, and season.

Hertz operates 368 branches across the United Kingdom, including major airports such as London Heathrow, London Gatwick, London Stansted, London Luton, Manchester, Edinburgh, Cardiff, and Belfast, as well as city-centre locations. This broad network makes one-way trips between cities or between airports and city centres practical in most cases.

• Same-city airport to downtown: often no drop-off fee
• Between different cities or regions: a drop-off fee typically applies and varies by distance and vehicle class
• Remote locations or islands: may not be permitted or may carry higher fees

The drop-off fee for your Hertz hire in the United Kingdom will be shown during the booking process under the section labelled as charges due at destination. It cannot be pre-paid and is paid directly to Hertz at pickup. Review your booking confirmation to confirm whether a fee applies to your specific route before you travel.

If your flight is delayed and you arrive late for your scheduled Hertz hire in the United Kingdom, your reservation will generally be held for up to 24 hours from the original pickup time, provided you arrive during the counter's opening hours.

Hertz operates at major United Kingdom airports including London Heathrow, London Gatwick, London Stansted, London Luton, and Manchester, among others. Counter hours vary by location, so it is important to confirm that you will arrive while the desk is open.

• Delay under 24 hours: Hertz will hold your booking. Arrive as soon as possible and proceed to the counter
• Delay over 24 hours: contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible

After-hours pickup may be available at some Hertz locations in the United Kingdom, such as via shuttle to an off-airport car park. Check your booking confirmation for specific after-hours instructions for your pickup location. If the counter is closed when you arrive, look for key-drop or kiosk options noted in your rental documents.

Yes, Hertz offers electric vehicles at select locations across the United Kingdom, making it one of the more competitive options for renters looking to avoid fuel costs or navigate emission zones.

Available electric models at Hertz locations in the United Kingdom have included vehicles such as the Polestar 2, Tesla Model 3, and Vauxhall Corsa Electric. Availability varies by location and season, so it is worth checking at the time of booking.

Renting an electric Hertz vehicle in the United Kingdom is particularly useful for driving in cities with Clean Air Zones or the London Ultra Low Emission Zone (ULEZ), where petrol or diesel vehicles may incur daily charges. Most modern electric rental vehicles comply with these zone requirements, but always confirm with the Hertz agent at pickup.

• Electric vehicles follow a separate charging policy rather than the standard Full-to-Full fuel policy
• Confirm the charging level at pickup and the expected return level with the Hertz agent
• Ask about the nearest charging points to your return location before setting off

If you are renting a hybrid vehicle from Hertz in the United Kingdom, the standard Full-to-Full fuel policy applies to the petrol tank, even if the car also has an electric motor.

Yes, Hertz Gold Plus Rewards is available for hires in the United Kingdom and offers several benefits that can speed up the pickup process and reduce costs.

Key benefits of using Hertz Gold Plus Rewards in the United Kingdom include:

• 10% discount on qualifying Hertz hire rates
• Access to a loyalty lane or expedited service at participating United Kingdom locations, allowing you to skip the standard queue
• App-based check-in to reduce time spent at the counter
• Potential for vehicle upgrades based on membership tier

Membership in Hertz Gold Plus Rewards is free to join. However, note that Hola Car Rentals does not currently support the linking of express or membership programme numbers at the time of booking. If you are a Gold Plus Rewards member, you may need to present your membership details directly at the Hertz counter in the United Kingdom to apply eligible benefits.

When comparing Hertz to other hire brands in the United Kingdom, Hertz has been noted for competitive base rates, particularly at locations such as Cardiff and London Heathrow, and for offering some of the lowest electric vehicle hire prices in the market. The Gold Plus Rewards discount can make Hertz an even stronger value option for repeat renters.