Hertz Car Hire
in Phoenix

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Phoenix Sky Harbour Airport is located inside the PHX Rental Car Centre (RCC), a dedicated facility separate from all terminals. You do not walk directly from the terminal to the Hertz desk.

To reach the Hertz counter at Phoenix Sky Harbour, follow these steps after baggage claim:

• Follow overhead signs for Ground Transportation and then PHX Sky Train.
• Take the lift or escalator to the Sky Train platform and board towards the Rental Car Centre. The train is free and runs 24 hours a day, 7 days a week.
• Trains arrive every 3 to 5 minutes. The journey takes about 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4.
• Exit at the Rental Car Centre station and look for the Hertz logo inside the building.
• Complete your paperwork at the Hertz counter, then follow posted signs to your designated vehicle area in the car park.

Allow 15 to 30 minutes in total from baggage reclaim to driving away, depending on terminal and crowd levels. The Hertz location at Phoenix Sky Harbour operates 24 hours a day.

The Hertz counter at Phoenix Sky Harbour Airport (PHX) operates 24 hours a day, 7 days a week, making it one of the most convenient options for late-night arrivals or early-morning departures in Phoenix.

If you are collecting from a Hertz city branch rather than the airport, hours are more limited. For example, the West Bell Road and West Camelback Road branches in Phoenix operate Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 12:00 PM, with Sunday closures. The East Old Tower Road branch also operates 24 hours.

Remember that Hertz will hold your reservation for up to 24 hours after the scheduled pickup time. If your flight is delayed by less than 24 hours, your booking at the Phoenix Sky Harbour Hertz location will be retained. For delays exceeding 24 hours, contact support promptly to avoid losing your reservation.

No, Arizona has no toll roads, so you will not encounter any toll charges while driving your Hertz hire in Phoenix or elsewhere in the state.

Unlike destinations such as Florida, Texas, or California, Phoenix has no cashless toll gantries, no transponder requirements, and no congestion or emissions zones. You can drive on all Phoenix-area motorways, including I-10, Loop 101, and Loop 202, without any toll fees.

Because there are no tolls in Arizona, you do not need to purchase a toll package at the Hertz counter in Phoenix. Optional e-Toll schemes offered by hire companies apply only in states where toll roads exist, so they are not relevant for driving in Phoenix.

If your journey takes you beyond Arizona into neighbouring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking can help offset those costs.

Yes, Hertz offers one-way hires from Phoenix, allowing you to collect your vehicle at a Phoenix location and return it at a different Hertz branch in another city or state.

When booking a one-way Hertz hire from Phoenix, a drop-off fee may apply depending on the route, distance, and vehicle class. This fee is route-specific and will be shown during the booking process under the "To pay at destination" section. It is not prepaid and is payable at the Hertz counter in Phoenix at collection.

A few points to note for one-way Hertz hires from Phoenix:

• The drop-off fee varies by destination, season, and vehicle class.
• Cross-border one-ways (e.g., Phoenix to Mexico) may be restricted or require special authorisation.
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
• Ensure the fee shown on your booking confirmation matches what the Hertz counter presents at collection in Phoenix.

To collect your Hertz hire in Phoenix, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Valid driving licence (original, unexpired, physical card) in the main driver’s name.
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepay cards are not accepted.
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

At the Hertz counter in Phoenix, all named drivers must be present to show their licence and sign the hire agreement. If any driver’s licence is not in English or uses a non-Latin alphabet, an IDP is mandatory. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period. For a Hertz hire based in Phoenix, this benefit is most relevant if you drive into neighbouring states such as California, where toll roads do exist.

Arizona itself has no toll roads, so a Phoenix-based Hertz hire will not generate toll charges within the state. However, if your journey takes you to Southern California or other toll-heavy regions, you can claim cashback on those tolls.

To claim your Tolls Cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the Hertz hire agreement signed at collection in Phoenix, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

When you collect your Hertz hire in Phoenix, the counter will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until your bank releases it after the hire ends.

For Hertz hires in the United States, including Phoenix, the typical hold is approximately US$300 to US$400 for standard vehicle classes. Premium or specialised vehicles may carry a higher hold amount.

Important requirements for the deposit at the Hertz counter in Phoenix:

• You must present a physical, major credit card with the driver’s name printed on the card. Debit cards, prepay cards, and virtual cards are not accepted.
• The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.

After you return your Hertz vehicle in Phoenix, the hold is released. Your bank or card issuer controls when it reappears on your available credit, which can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.

The minimum age to hire a car with Hertz in Phoenix without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be subject to a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and over.

If you are between 21 and 24 and hiring a Hertz vehicle in Phoenix, keep the following in mind:

• A daily underage fee applies on top of the hire rate and is payable at the Hertz counter in Phoenix.
• Vehicle classes such as full-size, SUV, luxury, premium, minivan, and convertible are typically restricted to drivers 25 and over.
• Economy, compact, and intermediate categories are generally available to younger drivers.

Arizona does not have a state law requiring hires to drivers under 21, unlike New York or Michigan. Therefore, the Hertz minimum age in Phoenix follows standard U.S. policy, with 21 as the practical minimum for young drivers subject to surcharges.

All drivers, regardless of age, must present a valid driving licence and a major credit card in their name at the Hertz counter in Phoenix.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to your Hertz hire in Phoenix as well.

This cover is particularly useful if you experience an emergency while driving in the Phoenix area or on desert roads outside the city, where distances between towns can be significant. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To contact the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This benefit does not apply to residents of the United States or Canada. If you are a U.S. or Canadian resident hiring a Hertz vehicle in Phoenix, this cover is not available to you. It also does not cover damage to the Hertz hire vehicle itself, which is handled separately by CDW/LDW cover.

Hertz hires in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Hertz hire in Phoenix:

• At collection, confirm the fuel gauge reads full and ensure the starting level is recorded on the Hertz hire agreement. Take a photo of the dashboard.
• Before returning the vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address.
• At the Hertz return location in Phoenix, show the gauge at full and present your receipt if requested.

If you return the Hertz vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at the Phoenix Hertz location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as proof.

Yes, you can add an additional driver to your Hertz hire in Phoenix, either as an included benefit depending on your rate or by paying a fee at the counter.

For Hertz hires in Phoenix, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the Hertz counter in Phoenix:

• The additional driver must be physically present at collection to show a valid driving licence and sign the hire agreement.
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also present an International Driving Permit.
• The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.

Only drivers listed on the Hertz hire agreement in Phoenix are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.

Insurance cover for your Hertz hire in Phoenix depends on the rate plan you selected at booking. It is important to understand what each type of cover does and does not include.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz hire vehicle itself in Phoenix. A deductible may still apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or persons.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Hertz hire in Phoenix. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.

Key exclusions to be aware of for your Hertz hire in Phoenix:

• CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings.
• Coverage is void if an unlisted driver operates the vehicle.
• Prohibited use such as off-road driving, DUI, or reckless driving voids all cover.
• Incidents must be reported to Hertz immediately to preserve your claim.

Review your booking confirmation carefully to confirm which covers are included in your Phoenix Hertz rate.

Yes, Phoenix has a few road features that can catch first-time visitors out when driving a Hertz hire in the city.

Phoenix is built on a logical grid system where major roads are spaced exactly 1 mile apart, making navigation straightforward compared to cities like Boston or Los Angeles. However, there are a few local quirks to be aware of:

• Reversible lanes on 7th Street and 7th Avenue (known locally as The Sevens) switch direction during peak commuting hours. These centre lanes run inbound in the morning and outbound in the afternoon and evening. If you are driving your Hertz hire near downtown Phoenix during rush hours, pay close attention to lane direction signs to avoid driving against traffic.
• Downtown Phoenix has some one-way streets. While the broader grid is easy to follow, the centre requires attention to street direction signs.
• Desert roads on the outskirts of Phoenix, such as routes towards Cave Creek, can include gravel surfaces, sharp bends, and flash flood risks during monsoon season. Check your Hertz hire agreement for any off-road or unpaved road restrictions before venturing onto these routes.

Outside of these specific areas, driving a Hertz hire in Phoenix is generally straightforward thanks to the predictable grid layout and clearly marked motorway exits on I-10 and Loop 101.