Hertz Car Hire
in Houston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Houston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Houston.

No. With Hola Car Rentals, all costs and charges for your booking in Houston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Houston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Houston's George Bush Intercontinental Airport (IAH), the Hertz counter is not inside the terminal. After collecting your baggage, follow the signs to the hire car shuttle area outside baggage claim and board the Hertz shuttle bus to the off-airport facility at 17250 Chanute Road. Shuttles run frequently, and the journey typically takes around 5 to 15 minutes depending on traffic and terminal.

Once at the Hertz facility, proceed to the counter with your documents to complete the hire agreement and collect your vehicle. The 17250 Chanute Road location operates 24 hours, seven days a week, making it suitable for late-night or early-morning arrivals. A second IAH-area Hertz location at 17725 John F. Kennedy Blvd operates from 5:00 AM to 2:00 AM.

Plan for a total of 30 to 60 minutes from landing to driving away, accounting for baggage claim, shuttle wait, and counter processing. During peak travel periods, counter queues may be longer.

At Houston's William P. Hobby Airport (HOU), Hertz does not have a counter inside the terminal. After arriving and collecting your bags, follow the hire car signs to the shuttle pickup area outside baggage claim. The Hertz shuttle will take you to the off-airport facility, with the main location at 8100 Monroe Boulevard or 7930 Airport Road.

Operating hours at the HOU Hertz facility are generally Monday through Friday 6:00 AM to 10:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 6:00 AM to 10:00 PM, though hours can vary by specific location. If you are arriving outside these hours, confirm your pickup arrangements in advance, as HOU Hertz locations do not offer 24-hour service like the IAH Chanute Road facility.

Allow 30 to 60 minutes from landing to driving away, factoring in baggage claim, shuttle wait, and counter processing time.

Hertz operates city-centre locations in Houston with significantly shorter hours than the airport facilities. The downtown location at 2120 Louisiana Street is open Monday through Friday 8:00 AM to 5:30 PM, Saturday 9:00 AM to 12:00 PM, and is closed on Sundays. The Galleria area location at 3141 West Loop South operates Monday through Friday 8:00 AM to 5:30 PM and Saturday 12:00 PM to 3:00 PM, also closed Sundays.

Unlike the IAH Hertz facility at 17250 Chanute Road, which is open 24 hours, downtown Houston Hertz counters have no after-hours service. If your plans require a very early pickup or late return, the airport locations are a better option.

City-centre Hertz locations in Houston do not require a shuttle; you can reach them directly by taxi, rideshare, or on foot from nearby hotels. Always confirm hours before your pickup, as they may change on public holidays.

Yes, Houston has an extensive cashless toll network that will very likely affect your Hertz hire. The primary toll authority in the Houston area is the Harris County Toll Road Authority (HCTRA), which operates the EZ TAG system. The Sam Houston Tollway (Beltway 8) and several other major corridors around Houston are fully cashless, meaning there are no cash booths and tolls are collected electronically.

Estimated toll costs for driving around Houston typically range from US$5 to US$20 per day, depending on your routes.

At the Hertz counter in Houston, you will have two options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all tolls during the hire period
• Pay per use: the actual toll amounts plus daily or administrative processing fees billed after the hire, sometimes weeks later

If you plan to use your own transponder, inform the Hertz agent at pickup so they can deactivate the vehicle's default toll device and help you avoid duplicate charges. Texas has no congestion charges or emissions zones, so tolls are the only road fee to plan for in Houston.

To pick up a Hertz hire car in Houston, you must bring the following physical documents:

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies or photos on your phone are not accepted at the Hertz counter in Houston. Debit and prepaid cards are not accepted for the authorisation hold.

Houston has one of the largest HOV (High-Occupancy Vehicle) lane networks in the United States, spanning approximately 100 miles across six major freeway corridors. You can use these lanes in your Hertz hire vehicle, but only if you meet the occupancy requirement.

During peak hours, HOV lanes in Houston require at least two occupants in the vehicle. Solo drivers are not permitted and can be stopped by law enforcement. Some corridors also include HOT (High-Occupancy Toll) managed lanes, where solo drivers may pay a variable toll to access the lane.

Key things to know for your Hertz hire in Houston:

• HOV lanes have dedicated entry and exit ramps that differ from standard motorway lanes
• Violations are enforced by officers, not cameras (Texas banned speed and red-light cameras statewide in 2019)
• The Sam Houston Tollway (Beltway 8) integrates both tolls and HOV access, which can be confusing for first-time visitors

If you are driving solo in your Hertz vehicle, stay in the standard motorway lanes to avoid fines.

Yes, Hertz charges an additional driver fee in Houston when the extra driver is not included in your rate. The standard Hertz additional driver fee in the United States is US$13.50 per hire day, with a maximum cap of US$189 for the hire period, plus applicable taxes.

To avoid this fee, check your booking confirmation before arriving at the Hertz counter in Houston. Some rates explicitly include one additional driver at no extra cost, shown as "Additional driver free of charge" on your confirmation.

Requirements for adding a driver at the Hertz counter in Houston:

• The additional driver must be present at pickup with a valid driver's licence
• They must meet the minimum age requirements (25 or older in most cases; a young-driver surcharge may apply for drivers aged 21 to 24)
• Both the main driver and the additional driver must sign the hire agreement
• An IDP is required if the additional driver's licence uses a non-Latin alphabet

Only drivers listed on the Hertz hire agreement are covered by the vehicle's protections. Never let an unlisted person drive the car.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz hire in Houston.

Given that Houston's toll network, including the Sam Houston Tollway and other HCTRA-managed roads, is entirely cashless and tolls can add up to US$5 to US$20 per day, this benefit can provide meaningful savings.

To claim your Tolls Cashback after your Hertz hire in Houston:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a toll receipt or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit covers toll charges only, not fines or parking tickets.

Yes, a major credit card is required to pick up a Hertz hire in Houston. The card must be a physical card with the main driver's name printed on it, and it must be presented in person at the Hertz counter.

At pickup, Hertz will place a temporary authorisation hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.

Important things to know before arriving at the Hertz counter in Houston:

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit
• The card must be in the main driver's name, not a third party's name
• Even if you prepaid your booking online, you must still present a physical credit card at the Hertz counter
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation

Bringing a backup credit card is strongly recommended in case your primary card is declined.

Yes, Hertz applies a young driver surcharge in Houston for renters aged 21 to 24. The standard Hertz underage fee in the United States is US$13.50 per hire day, in addition to the base hire rate. Drivers must be at least 21 years old to hire from Hertz in Houston.

Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size SUVs, luxury, premium, convertible, minivan, and van are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

There is no young driver surcharge for renters aged 25 and older at Hertz in Houston.

If you are between 21 and 24 and from Latin America or the Caribbean, some Hola Car Rentals rates with Avis or Budget (not Hertz) may waive the underage fee under specific conditions. For Hertz hires in Houston, the standard surcharge applies regardless of nationality. Always check your booking confirmation for the exact fee applicable to your reservation.

Hertz hires in Houston follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Hertz hire in Houston:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops

If you return the Hertz vehicle in Houston with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

The Hertz counter in Houston may also offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.

The insurance coverage included in your Hertz hire in Houston depends on the rate plan selected when booking. It is important to review your booking confirmation carefully, as coverage varies.

The two main types of protection to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz hire in Houston. Some UK states require a minimum level of liability cover, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended.

CDW and LDW do not cover tyres, undercarriage, roof, or personal belongings. Only drivers listed on the Hertz hire agreement in Houston are covered by these protections.

If an incident occurs, contact Hertz immediately using the number on your hire agreement and gather photos, location details, and any police report number.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Hertz hires in Houston as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in case of a road accident, which can be particularly useful on Houston's complex motorway system
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the Hertz hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

If you need assistance during your Hertz hire in Houston, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.