Hertz Car Hire
in Charlotte

Hola Car Rentals is the only premium partner of the top car hire brands operating in Charlotte, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Charlotte.

No. With Hola Car Rentals, all costs and charges for your booking in Charlotte are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Charlotte charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Charlotte Douglas International Airport (CLT) is located on Level 2 of the Hourly Parking Deck, within walking distance of the terminal complex. The counter opens at 6:00 am daily and operates until 11:59 pm, with limited service continuing from midnight to 1:00 am on most days to accommodate late arrivals.

When returning your Hertz vehicle in Charlotte, follow the road signage directing you to the Rental Car Returns area, park in Hertz's designated section, and proceed via the elevators or escalators on the south side of the Return area to the Level 2 Lobby to check in and hand over your keys.

If you are picking up at one of the off-airport Hertz locations in Charlotte, such as 5010 North Tryon Street, 9218 South Boulevard, or 6141 East Independence Boulevard, those operate as standard city hire offices without dedicated airport infrastructure, so you will need to arrange your own transportation to reach them.

Hiring a Hertz vehicle at Charlotte Douglas International Airport (CLT) involves several location-specific fees on top of the base rate. These charges are standard for airport hires in Charlotte and are not unique to Hertz.

• Airport concession recovery fee: approximately 10 to 12.75% of the base rate
• Customer facility charge (CFC): approximately GBP 4.50 to GBP 5.00 per hire day
• Mecklenburg County hire car tax: 8%
• Tourism and development surcharges: up to 6% combined

In total, these add-ons can push the final cost more than 30% above the advertised base rate for a Charlotte airport collection. If you want to reduce these fees, Hertz also operates off-airport locations in Charlotte, such as those on North Tryon Street and South Boulevard, where the combined surcharge burden is typically 15 to 20%, potentially saving GBP 20 to GBP 30 per day compared to the CLT counter.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are payable at the Charlotte counter.

Yes, there are toll roads in the Charlotte region that Hertz renters should be aware of before driving in North Carolina.

North Carolina uses all-electronic tolling with no cash toll booths. The two main toll roads relevant to Charlotte-area driving are:

• Monroe Expressway (US 74): connects the Charlotte metro area towards Monroe; standard 2-axle vehicles pay up to US$2.66 electronically or US$4.10 by post
• Triangle Expressway: further northeast near Raleigh and Durham; up to US$3.60 electronically for standard vehicles

The state uses the NC Quick Pass system, and drivers can also pay using E-ZPass, SunPass, or Peach Pass. Cash is not accepted on any of these expressways. NC Quick Pass holders receive a 35% discount off the bill-by-mail rate.

Your Hertz vehicle in Charlotte will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, in which case Hertz will bill the actual toll amount plus an administrative processing fee to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in Charlotte.

North Carolina's toll roads, including the Monroe Expressway near Charlotte and the Triangle Expressway further northeast, are fully cashless and charge electronically. Any tolls you pay, whether through the Hertz toll programme or another accepted method such as NC Quick Pass or E-ZPass, are eligible for the cashback claim.

To claim your refund after returning your Hertz vehicle in Charlotte:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing the charges

The refund is capped at 5% of your booking total and is issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Charlotte is known for its Superstreet intersections, a road design that is uncommon outside North Carolina and can catch first-time visitors off guard when driving a Hertz hire in the area.

On routes like US 74 (Independence Boulevard), Superstreets replace traditional left-turn signals at major intersections. Instead of turning left directly, traffic from minor roads must:

• Turn right onto the main road first
• Use a designated U-turn slot further along the arterial to reverse direction
• Then proceed to the intended destination

This design allows the main road to maintain continuous flow at 45 to 55 mph without traffic signals creating conflicts. The minor road is typically widened into three lanes at the intersection: one for crossing, one for trucks and U-turns, and one for right turns.

For Hertz renters in Charlotte, the practical effect is that left turns at many major intersections simply do not exist in the traditional sense. Navigation apps generally account for this, but if your GPS routes you through a Superstreet corridor, do not attempt an unsignalled left turn. Follow the right-turn and U-turn sequence as marked. US 74 from the Monroe Expressway towards Sardis Church Road is one of the most notable Superstreet corridors you may encounter.

To collect your Hertz vehicle in Charlotte, you must present the following physical documents at the counter:

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Hertz locations in Charlotte.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter. Debit and prepaid cards are not accepted for the security deposit hold.

When you pick up your Hertz vehicle in Charlotte, a temporary authorisation hold will be placed on your credit card as a security deposit. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, the specific Charlotte location, and the season.

A few important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the Hertz hire agreement closes in Charlotte
• Premium or speciality vehicles may require a higher hold amount
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Hertz counter

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on an in-person authorisation in Charlotte.

Yes, Hertz applies a young driver surcharge in Charlotte for renters between 21 and 24 years old. The minimum age to hire without an additional fee is 25.

For Hertz hires in Charlotte, the young driver surcharge is US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. Drivers under 21 are generally not eligible to hire.

Additional restrictions apply to younger renters in Charlotte:

• Many vehicle classes are restricted to drivers 25 and older, including full-size saloons, SUVs, minivans, convertibles, luxury, and premium vehicles
• Economy, compact, and intermediate categories are typically the only classes available to under-25 renters
• Any additional driver aged 21 to 24 may also be subject to the surcharge or may not be accepted at the Hertz counter

If you are between 21 and 24 and from Latin America or the Caribbean, check your booking confirmation to see whether an underage fee waiver applies to your specific Hola Car Rentals rate, as this exception is available on select bookings with certain partner brands.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Hertz hires in Charlotte as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are driving a Hertz hire on Charlotte's motorways or along routes like US 74 and something goes wrong, the travel assistance coverage can help with:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW/LDW for damage to the Hertz vehicle itself, nor does it cover third-party liability to others. Check your booking confirmation for the exact terms and coverage limits that apply to your Charlotte hire.

Yes, you can add an additional driver to your Hertz hire in Charlotte, but the extra driver must be present at the counter at the time of collection with their own valid driver's licence.

Whether the additional driver fee is included or charged at the counter depends on your specific rate. When it is not included, Hertz charges US$13.50 per hire day plus taxes for each additional driver in Charlotte, with a maximum cap of US$189 plus taxes for the hire period.

Key requirements for adding a driver to your Hertz agreement in Charlotte:

• The additional driver must appear in person at the Hertz counter and sign the hire agreement
• They must present a valid driver's licence and any required IDP if their licence uses a non-Latin alphabet
• They must meet the minimum age requirements; drivers aged 21 to 24 may be subject to the young driver surcharge
• Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW

Check your booking confirmation before arriving at the Charlotte counter to confirm whether your rate includes one free additional driver or whether the fee will apply.

Yes, one-way hires are possible with Hertz in Charlotte, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and set by Hertz based on the distance between Charlotte and your return city, the vehicle class, and the season. Common patterns include:

• Returning to another location within the same Charlotte metropolitan area: often no drop-off fee
• Returning to a different city or state: a one-way fee typically applies and will vary by route
• Cross-border returns (for example, returning to Canada): may be restricted or carry significantly higher fees

When booking a one-way Hertz hire from Charlotte, the drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. It is not included in the prepaid rate and must be paid at the counter.

If you need to change your return location after booking, contact support before your collection date, as mid-hire route changes must be approved by the Hertz location and may result in repricing or additional fees.

Hertz hires in Charlotte follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Charlotte Hertz hire:

• Confirm the starting fuel level with the agent at collection and ensure it is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer before leaving the Charlotte counter
• Refuel within approximately 10 miles of the return location, whether that is Charlotte Douglas Airport or a city branch, so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Charlotte with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Charlotte airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

The insurance and protection options included in your Hertz hire in Charlotte depend on the rate plan you selected when booking through Hola Car Rentals.

The two main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz hire in Charlotte. Some US states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover of up to US$300,000 to your Charlotte booking.

Neither CDW/LDW nor LIS covers your personal injuries (that requires PAI) or your belongings (that requires PEC). Only drivers named on the Hertz hire agreement in Charlotte are covered by these protections.

Review your booking confirmation carefully to confirm which coverages are included and whether any deductible applies before you arrive at the Charlotte counter.