Hertz Car Hire
in Austin

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Austin-Bergstrom International Airport (AUS) is not inside the terminal. After collecting your baggage, follow the airport signs to the hire car shuttle stop and board the shuttle to the off-airport consolidated hire car centre at 3819 Presidential Blvd, Austin, TX 78719.

The shuttle ride takes roughly 5 to 10 minutes. Once at the hire centre, proceed to the Hertz counter to complete your paperwork, then select your vehicle and drive away. No train is involved, only the shuttle bus.

Plan for 30 to 60 minutes total from the moment you land to when you are driving: approximately 10 to 20 minutes for baggage and reaching the shuttle stop, 10 to 20 minutes on the shuttle, and 10 to 20 minutes at the Hertz counter for ID, insurance review, and vehicle selection. Confirm counter hours when you make your Hertz reservation, as hours can vary.

Yes, Hertz operates city centre locations in Austin in addition to the airport hire centre.

Two downtown and near-downtown Hertz locations include:

• East 10th Street: 709 E 10th St, Austin, TX 78702
• South I-35: 5717 S I-35, Austin, TX 78744

These are standalone neighbourhood counters, so no shuttle is needed. You go directly to the Hertz counter at the address, present your documents, and pick up your vehicle. Counter access is typically faster than the airport location because there is no shuttle wait involved, and the process at the Hertz desk usually takes 10 to 20 minutes.

Keep in mind that city centre Hertz locations in Austin follow standard business hours and may not offer the extended hours available at the airport hire centre. Always confirm hours on your reservation before planning an early morning or late evening pickup.

Austin has an extensive cashless toll network, and nearly all toll roads use overhead gantries that read transponders or photograph licence plates. There are very few cash booths, and many facilities accept no cash at all.

Your Hertz hire in Austin will already have an electronic toll device installed. At the Hertz counter you will typically be offered two billing options:

• Unlimited toll package: a flat daily rate of approximately US$11 to US$25 per hire day, covering all tolls during the hire period
• Pay per use: you are charged the actual toll amount plus daily or administrative processing fees billed by Hertz or a third-party toll processor, often appearing on your card days or weeks after you return the vehicle

Common toll routes near Austin include SH 130 and other managed lanes. Estimated daily toll costs in Austin range from approximately US$3 to US$15 depending on how much you use toll highways.

If you plan to use a personal transponder, inform the Hertz counter agent at pickup so they can deactivate the vehicle's default device and help you avoid duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Hertz hire in Austin and covers tolls paid on Austin area roads such as SH 130 and other cashless toll highways in Texas.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim your cashback after returning your Hertz vehicle in Austin:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a toll receipt or statement showing charges paid during the hire

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up your Hertz hire in Austin, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
• Major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the hold
• Passport or valid government photo ID
• Booking confirmation or printed voucher if required by your rate
• Round-trip flight or cruise tickets (required for international visitors)

At the Hertz counter in Austin, confirm the hold amount before the agent processes your card. Typical holds in the United Kingdom range from approximately US$300 to US$400 for standard vehicles, though the exact amount is set by Hertz and may vary by vehicle class.

Yes, Austin has a downtown street layout that surprises many drivers, and it is worth understanding before you leave the Hertz counter.

Austin's downtown uses a hybrid mix of one-way and two-way streets. Some corridors such as 5th and 6th Streets remain one-way to prioritise transit and bike lanes, while others including 7th, 9th, 10th, and 16th Streets have been converted to two-way traffic. This patchwork system can cause wrong-way driving errors, especially for visitors unfamiliar with which blocks run which direction.

A few practical tips for driving your Hertz hire in Austin:

• Check your navigation app before each turn in the downtown core, as the direction of travel can change block by block
• The US 290 and TX 71 interchange on Austin's east side uses a single point urban interchange design that handles simultaneous left turns from opposite directions, which is uncommon and can be disorienting the first time
• One-way streets in Austin tend to have faster-moving traffic concentrated on fewer corridors, so adjust your speed expectations accordingly

Outside downtown, Austin's motorway network is straightforward. From the Hertz hire centre at 3819 Presidential Blvd near the airport, you join Hwy 71 West to reach the city centre.

Picking up your Hertz hire at Austin-Bergstrom International Airport (AUS) adds several mandatory fees on top of the base rate. These are standard for airport hires in Texas and are not unique to Hertz.

• Airport concession recovery fee: approximately 10.5% of the base rate, charged by Hertz to recover the cost of operating at AUS
• Customer facility charge (CFC): approximately US$4.50 per hire day, covering the consolidated hire car centre at 3819 Presidential Blvd
• Texas state vehicle hire tax: 6.25%
• City of Austin vehicle hire tax: 6%

Combined, airport surcharges and taxes typically add 20% to 25% to the base rate of your Hertz hire in Austin. If you want to reduce these fees, Hertz city centre locations such as 709 E 10th St or 5717 S I-35 do not charge the airport concession fee or CFC, and are generally 15% to 25% less expensive for the base rate. The trade-off is that you will need to arrange your own transport from the airport to the downtown Hertz counter.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Hertz counter in Austin.

Yes, Hertz allows one-way hires within Texas, meaning you can pick up your vehicle in Austin and drop it off at another Hertz location in the state without paying an extra drop-off fee for in-state routes.

However, one-way fees depend on the specific route, vehicle class, and dates. When booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the section labelled to pay at destination. If no fee appears, the route does not carry a one-way surcharge.

A few things to bear in mind for one-way Hertz hires from Austin:

• Cross-border one-ways (for example, Austin to Mexico) are often restricted or carry significantly higher fees. Confirm with Hertz before booking
• Premium and speciality vehicle classes may have stricter one-way rules or higher repositioning fees
• If you change your drop-off location after booking, the hire will be re-priced and a new drop-off fee may apply

Always verify the drop-off location and any associated fee on your booking confirmation before arriving at the Hertz counter in Austin.

The minimum age to hire a car with Hertz in Austin without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base rate.

Texas does not have a state law requiring hires to drivers under 21, so the Hertz minimum in Austin is 21 for most vehicle classes. Drivers under 25 should also be aware of vehicle class restrictions: categories such as full-size SUVs, luxury, premium, convertibles, minivans, and vans are typically reserved for renters aged 25 and older.

At the Hertz counter in Austin, the underage surcharge is:

• US$13.50 per hire day plus taxes for Hertz hires
• Capped at US$189 plus taxes for longer hires

If you are between 21 and 24, plan to hire a compact, economy, or intermediate vehicle class to avoid class restrictions. Bring a valid driver’s licence and a major credit card in your name with your name printed on the card. Debit cards are not accepted for the security deposit hold at the Hertz counter in Austin.

Your Hertz hire in Austin uses a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At the Hertz counter in Austin, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your Hertz vehicle in Austin:

• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• For the airport location at 3819 Presidential Blvd, look for fuel stations along Presidential Blvd or Hwy 71 near the hire centre
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone

If you return the Hertz vehicle in Austin with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning full is always the better value.

Yes, you can add an additional driver to your Hertz hire in Austin, but the additional driver must be present at the Hertz counter at pickup with a valid driver’s licence to sign the hire agreement.

Whether the fee is included depends on your rate:

• If your booking confirmation shows additional driver included or additional driver free of charge, the first extra driver is covered at no cost
• If not included, Hertz charges US$13.50 per hire day plus taxes, capped at US$189 plus taxes for the hire period

All additional drivers at the Hertz counter in Austin must meet the same document and age requirements as the main driver. Drivers under 25 may be subject to a young-driver surcharge in addition to the additional driver fee. Only drivers listed on the Hertz hire agreement in Austin are covered by the vehicle's protections such as CDW and liability coverage. If someone not listed on the agreement drives the vehicle, coverage may be void.

Check your booking confirmation before arriving at the Hertz counter in Austin to confirm whether the additional driver fee is already included in your rate.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Hertz hire in Austin as well. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible customers, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident, which can be valuable if you are involved in an incident on Austin highways such as Hwy 71 or I-35
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Hertz hire in Austin, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Austin, and a brief description of the situation. This cover does not replace CDW or liability insurance for the Hertz vehicle itself. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Hertz will hold your Austin hire for up to 24 hours from the original scheduled pickup time if your flight is delayed. As long as you arrive at the Hertz counter in Austin within that 24-hour window and the counter is still open, your booking will be honoured.

A few important points to bear in mind:

• If your delay is less than 24 hours, no action is typically required, but make sure you arrive during counter operating hours at the Hertz hire centre at 3819 Presidential Blvd (airport) or your chosen city location
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible
• If you arrive outside Hertz counter hours in Austin, after-hours pickup may not be available at all locations. Confirm after-hours options directly with the Hertz location when you make your reservation

Planning ahead is especially important for the Austin airport location, where the consolidated hire car shuttle operates on extended hours but the Hertz counter itself may have specific opening and closing times. Always confirm hours on your booking confirmation.