Enterprise Car Hire
in St. Louis

Hola Car Rentals is the only premium partner of the top car hire brands operating in St. Louis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in St. Louis.

No. With Hola Car Rentals, all costs and charges for your booking in St. Louis are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in St. Louis charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At St. Louis Lambert International Airport (STL), the Enterprise counter is located in the terminal. After you collect your baggage, follow the signs to the hire car counters on the lower level. From Terminal 1, exit at MT17; from Terminal 2, exit outside baggage claim. Once at the designated bus pick-up area, board the Enterprise shuttle to the off-site lot at 9636 Natural Bridge Rd, Berkeley, MO 63134, where your vehicle will be ready.

Self-service kiosks are available at the counter to speed up the check-in process. Allow roughly 20 to 45 minutes from deplaning to driving away, accounting for baggage claim, counter check-in, and the shuttle ride to the lot.

The Enterprise counter at St. Louis Lambert operates from 4:00 AM to 11:59 PM daily. If you are arriving before 4:00 AM, after-hours returns can be handled at the National/Alamo facility at 4540 Woodson Rd.

Yes, Enterprise has several locations in downtown St. Louis in addition to the airport counter at Lambert International.

• 226 N 4th Street, Downtown St. Louis, MO 63102
• 2233 Washington Ave, Saint Louis, MO 63103
• 115 N 6th St, St. Louis, MO 63101

At these downtown Enterprise branches, vehicles are available on-site and there is no shuttle involved. You walk directly to the counter and pick up your car at the same address. This differs from the airport experience, where a shuttle takes you from the terminal counter to the off-site lot at 9636 Natural Bridge Rd.

Downtown branch hours are shorter than the airport counter, so confirm the specific hours for your chosen St. Louis location before arriving, especially for early morning or late evening pickups.

When collecting your Enterprise hire in St. Louis, you must present all documents in physical form. Digital copies are not accepted at the counter.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit and prepaid cards are not accepted for the security deposit at the Enterprise counter in St. Louis. Bring a backup credit card in your name in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in St. Louis, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Missouri has very few toll roads. The only toll facility in the state is the Lake of the Ozarks Community Bridge on State Highway MM, which charges US$2.00 to US$3.00 for standard passenger vehicles and accepts cash only. There are no electronic transponders or cashless toll options on this road. If you drive beyond St. Louis into other states, toll roads may apply and your cashback benefit covers those charges too.

To claim your Tolls Cashback after returning your Enterprise vehicle in St. Louis:

• Email [email protected] within 30 days of vehicle return
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are processed to your original payment method within 7 to 10 business days after approval.

Missouri has very few toll roads. The only toll facility in the state is the Lake of the Ozarks Community Bridge on State Highway MM, which is not on a typical St. Louis city route. This bridge accepts cash only, with no electronic transponders or cashless payment options. Standard passenger vehicles pay US$2.00 during off-peak months and US$3.00 from May through September.

Because Missouri roads are almost entirely toll-free, the optional toll transponder programmes that Enterprise and other hire companies offer in other states are largely irrelevant for driving within St. Louis. However, if your trip takes you into neighbouring states such as Illinois, toll roads may apply and your Enterprise vehicle will typically include an electronic toll device for those crossings.

If you do use toll roads during your Enterprise hire in St. Louis or beyond, you can either enrol in the hire company’s toll programme at pick-up or pay tolls manually where cash booths are available. Any tolls paid are eligible for the Hola Car Rentals Tolls Cashback benefit, up to 5% of your booking total.

When you pick up your Enterprise hire in St. Louis, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire location, and season.

The hold is not a charge. It reduces your available credit until the hire is closed and your bank releases the authorisation, which can take up to 15 business days after you return the vehicle.

• Only a major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit
• Debit cards and prepaid cards are not accepted at the Enterprise counter in St. Louis
• Virtual or digital-only card numbers are also not accepted

Before arriving at the Enterprise counter in St. Louis, notify your bank of your travel plans to prevent fraud blocks on the authorisation. Bringing a backup credit card in your name is also recommended in case your primary card is declined.

Yes, you can add an additional driver to your Enterprise hire in St. Louis, but the additional driver must be present at the counter at the time of pick-up with a valid driver’s licence.

For Enterprise in St. Louis, the additional driver fee is US$15 per day plus applicable taxes. This fee applies unless the additional driver is the renter’s spouse or domestic partner, in which case the fee may be waived depending on the specific location’s policy.

Requirements for the additional driver:

• Must be physically present at the Enterprise counter in St. Louis at pick-up
• Must present a valid driver’s licence
• Must meet the minimum age requirements for the hire location
• Must sign the hire agreement

If your Hola Car Rentals booking confirmation states that an additional driver is included at no charge, confirm this with the Enterprise agent in St. Louis before signing the agreement. Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover.

Most bookings made through Hola Car Rentals, including Enterprise hires in St. Louis, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in the St. Louis area or on Missouri highways.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your St. Louis hire.

Yes, one-way hires are available from Enterprise locations in St. Louis to other participating Enterprise locations across the United States. However, a drop-off fee typically applies and the amount varies depending on your specific pick-up location in St. Louis, your return destination, the vehicle class, and the hire dates.

When booking a one-way Enterprise hire from St. Louis through Hola Car Rentals, the drop-off fee will be shown on the booking details page under the section labelled as the amount to pay at destination. This fee cannot be prepaid and is due at the Enterprise counter in St. Louis at pick-up.

• Same-city routes such as airport to downtown St. Louis often carry no drop-off fee
• Routes between St. Louis and another city or state typically include a drop-off fee
• Cross-country or remote routes may carry higher fees or limited availability

If you need to change your return location after booking, contact support as this may reprice your hire and recalculate the drop-off fee. Always verify the fee shown on your confirmation matches what the Enterprise agent presents at the St. Louis counter.

The minimum age to rent a car with Enterprise in St. Louis without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Enterprise counter in St. Louis.

For Enterprise in St. Louis, the young-renter surcharge is US$15 per day plus applicable taxes. In addition to the fee, drivers under 25 are restricted from hiring certain vehicle classes, including full-size vehicles, SUVs, minivans, luxury, premium, and convertible categories. Economy, compact, and intermediate classes are generally available to renters aged 21 to 24.

• Minimum age: 21 years old at the St. Louis Enterprise location
• Ages 21 to 24: eligible to hire with a daily young-renter surcharge
• Age 25 and older: no underage surcharge applies

Regardless of age, all renters at the Enterprise counter in St. Louis must present a valid driver’s licence and a major credit card in their name for the security deposit. Debit and prepaid cards are not accepted for the deposit hold.

Enterprise hires in St. Louis follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your St. Louis Enterprise hire:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Enterprise return location in St. Louis before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in St. Louis with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus an administrative service fee.

Ask the Enterprise agent at your St. Louis location about the nearest petrol station to the return point when you pick up the vehicle. For the airport location at 9636 Natural Bridge Rd, plan to refuel before heading back to the lot.

The insurance cover included with your Enterprise hire in St. Louis depends on the rate plan selected when booking through Hola Car Rentals. Review your booking confirmation to confirm exactly what is included.

Common cover options available for Enterprise hires in St. Louis include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision or covered incident, subject to any applicable excess
• Third-Party Liability (LIS/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in St. Louis; Missouri state-minimum liability may be included, but supplementary limits up to US$1,000,000 per accident are available

CDW/LDW does not cover third-party liability, and LIS/SLI does not cover damage to the hire vehicle itself. These are separate protections and both are recommended for driving in St. Louis.

Neither CDW/LDW nor LIS/SLI covers your personal injuries or belongings. Coverage applies only to drivers listed on the Enterprise hire agreement in St. Louis. If an incident occurs, notify Enterprise immediately and follow the instructions on your hire agreement.

If you need to return your Enterprise vehicle in St. Louis outside of normal counter hours, the process depends on which location you are returning to.

At St. Louis Lambert International Airport, the Enterprise counter operates from 4:00 AM to 11:59 PM daily. If you are returning before 4:00 AM, you can drop off the vehicle at the National/Alamo facility at 4540 Woodson Rd. Key drop options are available at select Enterprise sites in St. Louis for after-hours returns.

• Return the vehicle to the designated lot at 9636 Natural Bridge Rd for standard airport returns
• For arrivals before 4:00 AM, use the after-hours facility at 4540 Woodson Rd
• For downtown St. Louis branches, confirm after-hours key drop availability directly with the location

When doing an after-hours drop at any St. Louis Enterprise location, take photos of the vehicle's condition, fuel gauge, and odometer before leaving. Keep your fuel receipt and place a copy in the key drop envelope if provided. Note that liability for the vehicle may remain with you until Enterprise formally checks it in the next business day, so document everything carefully.