Enterprise Car Hire
in New Orleans

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Orleans, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Orleans.

No. With Hola Car Rentals, all costs and charges for your booking in New Orleans are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Orleans charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Louis Armstrong New Orleans International Airport (MSY), the Enterprise counter is not inside the terminal. You need to take the airport-provided hire car shuttle from baggage reclaim to the Consolidated Rental Car Facility at 600 Rental Blvd., Kenner, LA 70062.

Follow signs from baggage reclaim to the shuttle stop. Shuttles run at regular intervals, and you should allow 30 to 45 minutes from deplaning to reaching the Enterprise counter and driving away. This accounts for the shuttle wait, the transfer ride, and counter processing time.

If your flight arrives after hours due to a delay, after-hours assistance may be available at the National counter inside the same facility, as Enterprise and National share the Alamo group family.

The most popular Enterprise location in New Orleans for city-centre stays is at 1939 Canal St., New Orleans, LA 70112. Unlike the airport facility, this downtown counter requires no shuttle. You walk directly to the counter at street level, making it a convenient option if you are already staying in the city and do not need airport pick-up.

Operating hours at the Canal St. Enterprise location are:

• Monday, Wednesday, Thursday, Friday: 8:00 AM to 6:00 PM
• Saturday: 8:00 AM to 5:00 PM
• Sunday: 8:00 AM to 5:00 PM

Additional Enterprise locations in New Orleans include 1019 Baronne St. (Downtown) and 4001 S Carrollton Ave. (Uptown). Always confirm current hours directly with the location before your visit, as hours can change on public holidays.

Yes, after-hours returns are available at the Enterprise facility at the New Orleans airport. The Consolidated Rental Car Facility at 600 Rental Blvd. has a key drop box located near the front lanes on the first floor, where you can leave your keys if the counter is closed.

To use the after-hours drop correctly:

• Return the vehicle to the first floor of the Consolidated Rental Car Facility
• Refuel before arriving, as fuel stations may be limited late at night near the facility
• Place your keys in the key drop box near the front lanes
• Keep a photo of the fuel gauge and odometer as proof of the vehicle's condition at return
• Retain your final fuel receipt with the station address and time

Note that your liability for the vehicle may continue until Enterprise formally checks it in the next business day. Review your hire agreement for the exact terms that apply to after-hours returns at the New Orleans location.

Yes, there are a few toll roads in the New Orleans area that you may encounter during your Enterprise hire. Louisiana does not have a statewide electronic toll network like E-ZPass or SunPass, so tolls are managed locally on specific bridges and crossings.

The most notable toll road near New Orleans is the Lake Pontchartrain Causeway, which runs approximately 24 miles from Metairie to Mandeville. The one-way toll for a standard two-axle vehicle is US$5.00, with a round trip costing approximately US$9 to US$10. Other crossings such as the Huey P. Long Bridge or ferry services typically cost US$1.00 to US$3.00 per crossing.

Payment at most booths is accepted in cash, though some cashless segments bill by licence plate photography (similar to a Toll-by-Plate system). If you drive through a cashless toll in your Enterprise vehicle without enrolling in a toll programme, Enterprise will receive the plate invoice and charge you the toll at the highest undiscounted rate plus an administrative processing fee per day tolls are incurred.

To avoid unexpected charges, you can enrol in Enterprise's toll programme at the counter, pay cash at booths where available, or simply avoid toll roads if your itinerary allows.

When you pick up your Enterprise vehicle in New Orleans, you will have the option to enrol in a toll convenience programme at the counter. This programme handles toll billing automatically so you do not need to carry cash for toll booths.

Here is how it works:

• Unlimited toll package: a fixed daily rate, typically between US$11 and US$25 per day depending on the location and vehicle class
• Pay-per-use option: actual toll amounts charged to your card after the hire, plus a daily administrative processing fee for each day tolls are incurred
• If you do not enrol and drive through a cashless toll, Enterprise receives the plate invoice and charges you the toll at the highest rate plus processing fees

Because Louisiana toll roads near New Orleans still have some cash booths (such as on the Lake Pontchartrain Causeway), you can also opt out of the programme and pay cash where booths are available. If you plan to use your own transponder, inform the Enterprise agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

Toll charges from your New Orleans hire may appear on your credit card statement several weeks after you return the vehicle, as toll agencies process invoices in batches.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in New Orleans.

For example, if your booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls on the Lake Pontchartrain Causeway or other New Orleans area roads, you would receive US$14 back. If you paid US$30 in tolls, the refund would be capped at US$20.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement from Enterprise, and a toll receipt or invoice showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are processed to your original payment method and typically arrive within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

To collect your Enterprise vehicle in New Orleans, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy) in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

Debit cards, prepaid cards, and digital wallet payments are not accepted for the security deposit at the Enterprise counter in New Orleans. Even if you prepaid your booking online, a physical major credit card in the main driver’s name is still required at pick-up.

Yes, Enterprise in New Orleans charges a young driver surcharge for renters under 25 years old. In Louisiana, the standard minimum hire age at Enterprise is 21, and drivers aged 21 to 24 are subject to a daily underage fee.

The Enterprise young driver surcharge in New Orleans is US$15 per day plus taxes, paid at the counter. This fee is in addition to the base hire rate.

Vehicle class restrictions also apply to younger drivers. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically restricted to renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24.

There is no upper age limit that triggers an automatic surcharge at Enterprise in New Orleans, though renters over 70 should confirm any specific conditions with the counter agent at pick-up.

To avoid surprises, check your booking confirmation for the exact surcharge amount applicable to your reservation before arriving at the New Orleans Enterprise counter.

Enterprise hires in New Orleans follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.

At return, refuel within approximately 10 miles of the Enterprise return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Enterprise may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service fee (administrative handling charge)

For after-hours returns at the New Orleans airport facility, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence. If Enterprise offers an optional prepaid fuel plan at the counter, any unused fuel under that plan is generally non-refundable, so the Full-to-Full approach is usually better value.

Yes, you can add an additional driver to your Enterprise hire in New Orleans, but the additional driver must be present at the counter at pick-up with their own valid driver’s licence.

Whether the fee is included or charged at the counter depends on your rate:

• If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost
• If not included, Enterprise charges US$15 per day plus taxes for each additional driver in New Orleans

All additional drivers must meet the same age and document requirements as the main driver. Drivers aged 21 to 24 may be subject to the young driver surcharge on top of the additional driver fee. Anyone who drives the vehicle without being listed on the Enterprise hire agreement is not covered by the hire protections, including CDW/LDW.

If you need to add a driver after pick-up, visit an Enterprise branch in New Orleans to update the agreement. This cannot typically be done by phone or chat alone.

Yes, one-way hires with Enterprise are possible in New Orleans, but a drop-off fee may apply depending on your return location.

Common patterns to expect:

• Returning between the New Orleans airport (MSY) and the downtown Canal St. Enterprise location: often no drop-off fee, as these are within the same city
• Returning to a different Louisiana city or a neighbouring state: a one-way drop-off fee typically applies, and the amount varies by distance, vehicle class, and season
• Cross-country or remote returns: fees can be significant or the route may not be permitted

The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation. This fee cannot be prepaid and is paid directly to Enterprise at the counter.

If you need to change your return location after booking, contact support before your pick-up date, as mid-hire route changes must be approved by the partner and may increase the fee or affect availability.

At the Enterprise counter in New Orleans, a temporary authorisation hold is placed on your credit card at pick-up. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and location policy.

Important things to know about the deposit:

• The hold is not a charge. It temporarily reduces your available credit until Enterprise releases it after you return the vehicle
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after release
• Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted at the Enterprise counter in New Orleans
• Premium or speciality vehicle classes may require a higher hold amount

Bring a backup credit card in your name in case your primary card is declined. If you are travelling from abroad, notify your bank before arrival to prevent fraud blocks on the in-person authorisation.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help if you face a medical emergency or other covered situation during your Enterprise hire in New Orleans. However, this benefit does not apply to customers who are residents of the United States or Canada.

Coverage typically includes:

• Medical assistance for non-pre-existing illnesses or accidents, for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the Enterprise vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/SLI/ALI).

To use the assistance during your New Orleans hire, contact Terrawind first before incurring expenses, as some reimbursements require prior authorisation:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your reservation.