Enterprise Car Hire
in London

Hola Car Rentals is the only premium partner of the leading car hire companies in London, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance, covering up to GBP 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique car hire experience with full protection and peace of mind throughout your trip in London.

No. With Hola Car Rentals, all costs and charges for your booking in London are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in London charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After collecting your luggage at London Heathrow, follow the signs to the car hire desks in the Arrivals area of your terminal. Enterprise has a desk there where you complete your paperwork.

Once the paperwork is done, you take a free Enterprise shuttle to the off-site hire lot. Shuttle stops are located at:

• Bus stops 7 and 8 for Terminals 2 and 3
• Bus stops 26 and 27 for Terminal 5

The shuttle runs approximately every 5 to 8 minutes and the ride to the Enterprise lot takes around 5 to 10 minutes. From landing to driving away, Enterprise estimates the full process takes under an hour. When you return the vehicle, an Enterprise employee will meet you at the lot for a damage and fuel inspection, and a shuttle will then take you back to your terminal.

To collect your Enterprise hire car in London, you must bring all documents in physical form as digital copies are not accepted at the counter.

• A valid, original driver’s licence (physical card, not expired)
• A major credit card in the main driver’s name with the name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Proof of return travel such as a round-trip flight or cruise ticket

If your driver’s licence is not in English or does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, you must carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Enterprise in London also requires visitors to present proof of UK accommodation. Make sure all names match across your licence, passport, and credit card to avoid issues at the counter.

It depends on your licence. For your Enterprise hire in London, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original licence at all times.

If your licence is in English or uses Roman characters, an IDP is generally not required, though it is recommended as a precaution. Paper licences from some countries may also require an IDP, so check official guidance before travelling.

Important points to remember:

• The IDP is a translation document only, not a standalone licence
• You must obtain the IDP in your home country before travelling to London
• All documents presented at the Enterprise counter must be physical originals

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in London.

London and the surrounding UK road network have several toll-related charges that may apply to your trip:

• The London Congestion Charge applies when driving into central London on weekdays
• The Ultra Low Emission Zone (ULEZ) covers a wide area of London and charges vehicles that do not meet emission standards
• The M6 Toll in the West Midlands applies if you drive north from London

You still pay all tolls and charges as they occur. After returning your Enterprise vehicle, you can claim your cashback by emailing [email protected] within 30 days of return. Include your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

The refund is processed to your original payment method within 7 to 10 business days after approval. The reimbursement is the lesser of the actual tolls paid or 5% of your booking total.

The London Congestion Charge is a daily fee applied to vehicles driving into the central London charging zone, typically on weekdays during daytime hours. If you drive your Enterprise hire car into this zone, the charge will be added to your hire as required by local regulations.

Beyond the Congestion Charge, London also operates the Ultra Low Emission Zone (ULEZ), which covers a much larger area of London. Vehicles that do not meet the required emission standards are charged a daily fee to drive within the ULEZ boundary.

Key points for Enterprise renters in London:

• Confirm with Enterprise at the counter whether your specific vehicle meets ULEZ standards
• The Congestion Charge and ULEZ are separate fees with different boundaries and rates
• These charges are the driver’s responsibility unless otherwise stated in your hire agreement
• If your booking confirmation shows these charges as included, and you are still billed separately, the No Extra Charges© guarantee may apply

Always check your hire agreement at the Enterprise counter in London to understand exactly which urban charges apply to your vehicle.

Enterprise requires drivers to be at least 25 years old at London branches. Drivers under 25 may still be able to hire but will be subject to a young driver surcharge, the exact amount of which varies by location.

If you plan to add an additional driver to your Enterprise hire in London, that driver must also meet the minimum age requirements and be present at the counter with a valid driver’s licence to sign the hire agreement.

For Enterprise specifically, the additional driver fee when not included in your rate is US$15 per day plus applicable taxes. There is no stated maximum cap for Enterprise, unlike some other brands.

Additional drivers who are under 25 may also be subject to a young driver surcharge on top of the additional driver fee. Confirm all age-related conditions directly with the Enterprise counter in London at the time of pickup.

Enterprise hires in London follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel experience in London:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the Enterprise agent at the London counter for the nearest fuel stations to the return location
• Refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in London without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

When you pick up your Enterprise hire in London, a temporary authorisation hold is placed on your credit card. This is not a charge but it reduces your available credit until the bank releases it after you return the vehicle.

For Enterprise hires in the United Kingdom, including London, the typical hold is approximately GBP 300 to GBP 400 for standard vehicles. The exact amount can vary depending on the vehicle class, hire duration, and the specific Enterprise location.

Important requirements for the deposit:

• You must present a physical, major credit card in the main driver’s name with the name printed on the card
• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation hold
• Ensure your card is enabled for international transactions and has sufficient available credit

After you return the Enterprise vehicle in London, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days. Bringing a backup credit card is always recommended in case your primary card is declined.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in London as well. This benefit is designed for situations such as a medical emergency, a breakdown on one of London's motorways, or a flight cancellation affecting your trip.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident in London
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Please note this coverage does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and limits that apply to your London hire.

Yes, after-hours returns are available at many Enterprise locations in London, typically via a key dropbox. When you pick up your vehicle, ask the Enterprise agent at the London counter for the exact location of the key drop for your return branch.

Enterprise branch hours in London vary by location. City centre branches such as London Marylebone, London Paddington Train Station, London Waterloo, and London Tower Bridge generally operate during standard business hours. Airport locations at London Heathrow do not operate 24 hours, so plan your return accordingly.

For after-hours returns at London locations:

• Confirm the key dropbox location with the Enterprise agent at pickup
• Take photos of the vehicle condition, fuel gauge, and odometer before dropping the keys
• Leave your fuel receipt in the return envelope if required
• Note that your liability for the vehicle may continue until Enterprise formally checks it in during business hours

If you are returning at London Heathrow Airport, follow signs to the car hire returns area where an Enterprise employee will meet you during operating hours, and a shuttle will return you to your terminal.

This is an important question for anyone planning to drive in London. The Ultra Low Emission Zone (ULEZ) covers a large area of Greater London and charges a daily fee for vehicles that do not meet the required emission standards.

Enterprise vehicles at London branches are generally modern fleet cars, but you should confirm at the Enterprise counter in London that your specific assigned vehicle meets ULEZ standards before driving into the zone. The ULEZ boundary is much wider than the central London Congestion Charge zone, so it can affect drivers who do not plan to enter central London.

Key points to check with Enterprise in London:

• Ask the Enterprise agent to confirm whether your vehicle is ULEZ-compliant at pickup
• Verify whether any urban zone charges are included in your hire agreement or are your responsibility
• The Congestion Charge and ULEZ are separate schemes with different daily rates and geographic boundaries

If your booking confirmation shows these charges as included and you are billed separately at the Enterprise counter in London, the No Extra Charges© guarantee may help resolve the discrepancy after your hire is complete.

Yes, one-way hires are generally available with Enterprise in London, allowing you to pick up in London and return the vehicle to a different UK city. However, a drop-off fee may apply depending on the route, distance, and vehicle class.

How the drop-off fee works for Enterprise London one-way hires:

• The fee is route-specific and set by Enterprise based on the distance and destination
• It will be shown on the booking details page under the section labelled as payable at destination during checkout
• The fee is not prepaid and is not covered by the No Extra Charges© guarantee unless it was not disclosed during booking
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

Cross-border one-ways, for example returning the Enterprise vehicle outside the United Kingdom, may be restricted or subject to higher fees. Always confirm cross-border permissions with Enterprise at the London counter before driving across any border.

Review your booking confirmation carefully to verify the drop-off fee amount before your pickup date.

Driving in London presents several challenges that are different from most other cities, and Enterprise renters arriving from abroad should be prepared before getting on the road.

Key rules and road conditions to know for your Enterprise hire in London:

• Traffic drives on the left side of the road in London and throughout the United Kingdom
• London has an extensive network of one-way streets, many of which allow cyclists to travel in both directions while cars can only go one way, which can cause unexpected detours
• Gyratory systems (large roundabouts) are common throughout London and replace many standard intersections
• The North Circular (A406) and South Circular (A205) ring roads vary significantly in quality, with sections narrowing from dual to single carriageway, a result of cancelled 1960s motorway plans
• Some elevated roads such as the Westway (A40) end abruptly into residential streets, which can be disorienting if you are unfamiliar with the area
• Speed cameras are widely used across London

Third-party liability insurance is included by law in all Enterprise hire vehicles in the United Kingdom, including London. Confirm with the Enterprise counter that your specific rate includes the coverage levels you need before driving away.