Enterprise Car Hire
in United Kingdom

Hola Car Rentals is the only premium partner of the leading car hire companies in the United Kingdom, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance, covering up to GBP 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique car hire experience with full protection and peace of mind throughout your trip in the United Kingdom.

No. With Hola Car Rentals, all costs and charges for your booking in the United Kingdom are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United Kingdom charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Enterprise operates a dedicated pickup process at London Heathrow in the United Kingdom, and the counter is located on Northern Perimeter Road, open daily from 6:00 AM to 11:00 PM.

After collecting your luggage, head to the shuttle bus stop in your terminal's arrivals hall:

• Terminal 2: Bus stops 7 and 8
• Terminal 3: Bus stops 17 and 18
• Terminal 4: Bus stops 21 to 23
• Terminal 5: Bus stops 26 and 27

The Enterprise shuttle runs every 5 to 8 minutes. Terminal 1 is permanently closed, so if your flight arrives there, follow signs to the nearest open terminal.

Alternatively, an in-terminal Heathrow desk allows you to book a vehicle and have it delivered to the airport for collection, which can take as little as 30 minutes to organise. Bring your booking confirmation, a physical credit card in the main driver's name, your original driving licence, and your passport.

To collect your Enterprise hire car in the United Kingdom, you must present the following physical documents at the counter:

• Your original, unexpired driving licence
• A major credit card with your name printed on the card, in the main driver's name, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

In Great Britain (England, Wales, and Scotland), many visitors can drive on a full, valid foreign licence for up to 12 months depending on their status and country of origin. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original.

Digital documents are not accepted at the Enterprise counter in the United Kingdom. All documents must be physical originals. If you are unsure whether your licence is valid, check official UK government guidance before travelling.

Not always, but it depends on your licence. When renting from Enterprise in the United Kingdom, an International Driving Permit (IDP) is mandatory if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is printed in a Latin alphabet but is not in English and was not issued by an EU or EEA country, an IDP is strongly recommended, though not always strictly required. Visitors from many countries can drive in Great Britain on a full, valid foreign licence for a period that varies based on their immigration status and country of origin.

Key points to remember:

• The IDP is a translation document only. It must always be carried together with your original licence.
• The IDP does not replace your original licence and will not be accepted alone at the Enterprise counter.
• Obtain your IDP in your home country before travelling to the United Kingdom, as it cannot be issued abroad.
• Paper licences from some countries may also require an IDP. Check official UK government guidance to confirm your specific situation.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Enterprise hire in the United Kingdom and reimburses up to 5% of your total booking value for tolls paid during the hire period.

The United Kingdom has several toll roads and crossings you may encounter, including the M6 Toll motorway, the Mersey Gateway, the Mersey Tunnels, and various bridges such as the Cleddau Bridge and Itchen Bridge. If you drive through any of these, you can claim cashback after your hire ends.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, the United Kingdom has several toll roads and crossings that you may encounter during your Enterprise hire, though the network is more limited than in countries like the United States.

Common tolled routes include:

• M6 Toll: a paid motorway bypassing congestion on the standard M6, with peak single-journey costs around GBP 7.40 for cars
• Mersey Gateway (A533) and Mersey Tunnels (A41 and A59): crossings in the Liverpool area, typically GBP 2 to GBP 4 per crossing
• Cleddau Bridge (A477) in Wales
• Dunham Bridge (A57) and Itchen Bridge (A3025)

Unlike the United States, the United Kingdom does not have a nationwide electronic transponder system for hire cars. Enterprise does not provide a toll device for UK roads. You are responsible for paying tolls directly, either at toll booths (where available), by card, or online after use depending on the specific crossing.

If you drive through a toll without paying, you remain personally liable and may receive a fine or invoice. Always check the official toll operator's website for current pricing, as rates vary by vehicle type, time of day, and direction.

Yes, the London Congestion Charge applies to your Enterprise hire car if you drive into the central London charging zone in the United Kingdom during the hours of operation.

Key details to know:

• The daily charge is GBP 15, applied Monday to Friday from 7:00 AM to 6:00 PM
• You must register the vehicle and pay the charge yourself. Enterprise does not handle this on your behalf.
• Payment can be made online through Transport for London (TfL) on the day of travel or the following day
• Failure to pay may result in a penalty charge notice sent to the registered keeper, which Enterprise may then pass on to you with an administrative fee

In addition to the Congestion Charge, the United Kingdom also operates emission-based zones. London's Ultra Low Emission Zone (ULEZ) covers a wide area of the city and applies 24 hours a day, 7 days a week. Most modern Enterprise fleet vehicles comply with ULEZ standards, but you should confirm with the Enterprise counter at pickup whether your specific vehicle is exempt. Other UK cities including Birmingham and Oxford also operate Clean Air Zones with their own rules and charges.

When picking up your Enterprise hire car in the United Kingdom, a temporary authorisation will be placed on your credit card as a security deposit. For standard vehicles, most Enterprise locations in the United Kingdom place a hold of approximately GBP 300 to GBP 400.

Important things to know about the deposit:

• The authorisation is a temporary hold, not a charge. It reduces your available credit until released after the hire ends.
• You must present a physical, major credit card with your name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation at Enterprise in the United Kingdom.
• Premium or specialised vehicles may require a higher hold amount.
• After you return the vehicle, Enterprise releases the authorisation, but your bank controls when the funds become available again, which can take up to 15 working days.

To avoid issues, notify your bank of your travel plans before arriving in the United Kingdom, ensure your card is enabled for international in-person transactions, and bring a backup credit card in your name in case your primary card is declined.

Yes, third-party liability insurance is included by law in every Enterprise hire in the United Kingdom. Under UK and EU law, all hire vehicles must carry third-party liability cover, and this insurance is included in the hire price.

This means that if you cause injury to another person or damage to another vehicle or property while driving your Enterprise hire in the United Kingdom, the mandatory liability cover responds up to the legal minimum required.

A few important points:

• Third-party liability (sometimes called LIS, ALI, or SLI) covers damage or injury you cause to others. It does not cover damage to the Enterprise hire vehicle itself.
• To protect the vehicle against collision or theft, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which is a separate cover.
• Only drivers named on the Enterprise hire agreement are covered. Any unnamed driver who operates the vehicle may void the cover.
• Driving in restricted areas, under the influence of alcohol, or in breach of the hire terms can also void cover.

Review your booking confirmation to confirm the exact cover included in your rate before collecting your vehicle.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise hire in the United Kingdom.

This benefit is especially useful if you experience a medical emergency while driving through remote areas of the United Kingdom such as the Scottish Highlands or rural Wales, or if your flight is disrupted before or after your Enterprise hire period.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Please note: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle (that is CDW or LDW) or third-party liability to others. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Enterprise hires in the United Kingdom follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges:

• Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer when you collect the car
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in the United Kingdom with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Note that Enterprise in the United Kingdom offers both petrol and diesel vehicles, as well as electric and hybrid options. Make sure you use the correct fuel type for your vehicle, as wrong-fuel incidents are not covered by the fuel policy and can result in significant charges.

Yes, you can add an additional driver to your Enterprise hire in the United Kingdom, but a daily fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Enterprise in the United Kingdom, the additional driver fee is:

• GBP 19.11 per day at airport and premium locations
• GBP 15.60 per day at other locations

The additional driver must be present at the Enterprise counter at pickup in the United Kingdom. They must bring their own valid driving licence and any required International Driving Permit, and they must sign the hire agreement. If the additional driver is not listed on the agreement, they are not covered by any protections including CDW or LDW.

Before your pickup, check your booking confirmation to see whether an additional driver is already included in your rate. If it is included, confirm this with the Enterprise agent at the counter and ensure no extra fee is added. If an unexpected charge appears that was not disclosed in your confirmation, keep all paperwork and contact support after the hire ends.

Yes, Enterprise supports one-way hires across the United Kingdom, allowing you to pick up at one location and return to a different city or airport. With over 400 Enterprise branches across the United Kingdom, there are many route options available.

However, a drop-off fee may apply depending on the specific route, vehicle class, and distance between locations. This fee is set by Enterprise and varies by route.

What to expect:

• The drop-off fee, if applicable, will be shown during the booking process under the section labelled as charges payable at the destination
• Same-city airport to city centre routes often carry no drop-off fee, while routes between different cities typically do
• Cross-border one-way hires, for example between the United Kingdom and Ireland or continental Europe, may be restricted or subject to higher fees. Always confirm with Enterprise at pickup.
• Changing your return location after booking may reprice the hire and recalculate any drop-off fee

Review your booking confirmation carefully before pickup to confirm the drop-off fee shown matches what you agreed to. If Enterprise charges a different amount at the counter than what your confirmation shows, keep all paperwork and contact support after the hire.

Yes, after-hours returns are possible at many Enterprise locations in the United Kingdom, though the process varies by branch. At Stansted Airport in the United Kingdom, for example, Enterprise instructs customers to park in any Enterprise bay in the car hire car park and drop the keys in the drop-off box located on the side of the Enterprise cabin. The vehicle is then checked in at the earliest opportunity during business hours.

General steps for after-hours returns at Enterprise in the United Kingdom:

• Follow signs to the car hire returns area at your specific airport or city location
• Park in a designated Enterprise bay
• Locate the key drop box, usually attached to the Enterprise cabin or kiosk in the car park
• Leave a note with your name and reservation details inside the vehicle or with the keys if possible
• Take photos of the vehicle's condition, fuel gauge, and odometer before leaving

Be aware that when you drop keys after hours, you remain responsible for the vehicle until Enterprise formally checks it in during business hours. Keep your hire agreement and any photos as evidence of the vehicle's condition at return. Check your booking confirmation for the specific after-hours instructions provided for your Enterprise location in the United Kingdom.