Enterprise Car Hire
in Chicago

Hola Car Rentals is the only premium partner of the top car hire brands operating in Chicago, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Chicago.

No. With Hola Car Rentals, all costs and charges for your booking in Chicago are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Chicago charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare (ORD), all hire brands including Enterprise operate from the Multi-Modal Facility (MMF) at 10255 W. Zemke Blvd. You do not go to a counter inside the terminal.

• After collecting your baggage, follow signs to the Airport Transit System (ATS).
• Board the ATS train toward MMF / Hire Cars. The ride is free and runs 24/7 with frequent departures.
• The trip from any terminal to the MMF takes approximately 5 to 10 minutes, plus a short walk inside the facility.
• Once inside the MMF, follow the Enterprise signage to the correct counter level.

Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport. Enterprise counters at Chicago O'Hare set their own operating hours, so confirm your pickup time against your reservation before arriving.

At Chicago Midway Airport (MDW), the Enterprise hire car facility is located at 5150 W 55th St, Chicago, IL 60638. This is a standard airport setup where you follow signs from the terminal to the hire car pickup area, typically on level two of the parking garage.

Unlike O'Hare, Midway does not use a separate multi-modal transit system, but a shuttle or short transfer from the terminal to the hire area is standard. Allow extra time after baggage claim to reach the Enterprise counter, especially during busy travel periods.

Bring your booking confirmation, a physical major credit card in the main driver's name for the authorisation hold, your driver's licence, and your passport. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is required alongside your original licence at the Chicago Midway Enterprise counter.

Yes, Enterprise operates several centre locations in Chicago in addition to the airports, making it convenient if you are staying in the city centre rather than arriving by plane.

• Chicago Magnificent Mile: 10 E Grand, Hilton Garage Floor 2, Chicago, IL 60611.
• Chicago Millennium Park: 20 E Randolph St, 3rd Floor, Chicago, IL 60601.

These city locations have direct counter access inside garages or buildings, so there is no airport-style shuttle involved. Hours at centre Chicago Enterprise branches are generally Monday through Friday 8:00 AM to 6:00 PM, with reduced Saturday hours and limited or no Sunday service depending on the specific branch. Confirm the hours for your chosen location before booking, as they differ from the 24-hour airport facilities.

The same document requirements apply at all Chicago Enterprise locations: a physical major credit card in the main driver's name, a valid driver's licence, and a passport for international visitors.

Chicago and the surrounding Illinois area have several active toll roads that you are likely to use in an Enterprise hire car. Illinois tolls are managed by the Illinois Tollway and are almost entirely cashless.

• Illinois Tri-State Tollway (I-94/I-294/I-80): runs from the Wisconsin border to South Holland, approximately 82 miles. Typical auto cost: US$2.35 to US$4.70.
• Jane Addams Memorial Tollway (I-90): connects Chicago toward Rockford, approximately 76 miles. Typical auto cost: US$2.75 to US$5.50.
• Ronald Reagan Memorial Tollway (I-88): runs from Chicago toward Dixon, approximately 96 miles. Typical auto cost: US$5.10 to US$10.20.
• Chicago Skyway (I-90/I-94): connects Chicago to the Indiana border. Typical auto cost: US$4.80 to US$47.60 depending on vehicle and time.
• Veterans Memorial Tollway (I-355): typical auto cost US$3.80 to US$7.60.

Toll rates vary by time of day: daytime rates apply from 6:00 AM to 10:00 PM and overnight rates from 10:00 PM to 6:00 AM. There are no congestion charges or emissions zones in Chicago. Your Enterprise hire vehicle will have an electronic toll device installed, and you can choose a daily toll programme at the counter or pay per use via the plate-based billing system.

Illinois toll roads are fully cashless, so your Enterprise hire car in Chicago will handle tolls electronically. You have two main options at the counter.

• Daily toll programme: Enterprise offers an unlimited toll service for a fixed daily fee, typically between US$11 and US$25 per hire day. This covers all tolls you incur that day and is the most convenient option if you plan to use toll roads frequently.
• Pay per use (pay by plate): If you decline the daily programme, the Illinois Tollway cameras photograph your hire plate and bill the toll at the standard plate rate, which is slightly higher than the discounted I-Pass/E-ZPass rate. Enterprise will then charge the toll amount plus an administrative processing fee to your credit card, sometimes weeks after the hire ends.

I-Pass and E-ZPass are the electronic transponder systems used in Illinois. If you have your own compatible transponder, inform the Enterprise counter representative in Chicago at pickup and ask them to deactivate the vehicle's built-in device to avoid duplicate charges.

Ignoring tolls is not an option: unpaid tolls are linked to the plate and billed to the hire company, which will pass the charge plus fees back to you.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in Chicago.

Given that Chicago area toll roads such as the Tri-State Tollway, the Skyway, and the Jane Addams Tollway can add up quickly, this benefit is worth claiming after your trip.

To claim your cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Enterprise counter in Chicago, and a receipt or statement showing the toll charges paid.

The refund is processed to the same payment method used for your booking and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. The cashback covers the lesser of your actual toll costs or 5% of your booking total.

To collect your Enterprise hire car in Chicago, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Valid driver's licence (original, not a photocopy). If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• Passport or valid government-issued photo ID.
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

The IDP is not a standalone document and cannot replace your original licence. If you think you may need one, obtain it in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

All named drivers must be present at the Chicago Enterprise counter at pickup, each with their own valid licence and ID.

Yes, a physical major credit card in the main driver's name is required to hire from Enterprise in Chicago. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit hold.

At most Chicago Enterprise locations, the typical security hold for a standard vehicle is approximately US$300 to US$400. This is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

• Debit cards and prepaid cards are not accepted for the security deposit hold.
• Virtual or single-use card numbers are not accepted. You must present the physical card.
• Even if you prepaid your booking online, you still need to show a physical credit card at the Enterprise counter in Chicago.

Bring a backup credit card in your name in case your primary card is declined. Set a travel notice with your bank before arriving in Chicago to prevent fraud blocks on the authorisation.

Yes, one-way hires are possible with Enterprise in Chicago, allowing you to pick up at one location and return at a different one, such as from O'Hare (ORD) to Midway (MDW), or from an airport to a centre branch like the Magnificent Mile location.

One-way hires must be booked in advance. A drop-off fee may apply depending on the specific pickup and return locations, the distance between them, and the vehicle class selected. This fee is set by Enterprise and is not covered by your prepaid rate.

• The drop-off fee, if applicable, will be shown during the booking process under the section listing charges due at the destination.
• Same-city routes (for example, O'Hare to a centre branch in Chicago) sometimes carry no drop-off fee, but this depends on the specific route.
• Longer routes between different cities or states will typically incur a one-way fee.

Review your booking confirmation carefully to confirm whether a drop-off fee applies to your Chicago Enterprise itinerary before finalising the reservation.

The minimum age to hire from Enterprise in Chicago without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base hire rate.

Enterprise in Chicago charges US$15 per day plus taxes for drivers under 25. This fee applies at both airport locations (O'Hare and Midway) and centre branches in Chicago.

• Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size, premium, luxury, minivans, and large SUVs are typically reserved for drivers aged 25 and older.
• Economy, compact, intermediate, and compact SUV classes are generally available to drivers aged 21 to 24.
• Illinois does not have a state law requiring hires to drivers under 21, so the minimum age at Chicago Enterprise locations is 21.

All standard requirements still apply regardless of age: a valid driver's licence, a physical major credit card in the main driver's name, and the required documents at the Chicago Enterprise counter.

Adding an additional driver to an Enterprise hire in Chicago costs US$15 per day plus applicable taxes when the fee is not already included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.

The additional driver must be present at the Chicago Enterprise counter at pickup. They must bring:

• A valid driver's licence (and an IDP if their licence uses a non-Latin alphabet).
• A valid passport or government-issued photo ID.

Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections, including CDW/LDW and liability cover.

For Enterprise in Chicago, additional drivers must also meet the minimum age requirements. Drivers aged 21 to 24 added as additional drivers will be subject to the young-driver surcharge and vehicle class restrictions.

Enterprise hires in Chicago follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Chicago location.
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Enterprise will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a service fee.

For after-hours returns at Chicago Enterprise locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Use the correct fuel type for your vehicle, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can help if an unexpected situation arises during your Enterprise hire in Chicago, such as a medical emergency or a flight cancellation on your way to or from the city.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This cover is designed for non-North American customers. If you are a U.S. or Canadian resident, this benefit does not apply to your booking.

To get help 24/7, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Note that this travel assistance does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Chicago hire.