Enterprise Car Hire
in Illinois

Hola Car Rentals is the only premium partner of the top car hire brands operating in Illinois, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Illinois.

No. With Hola Car Rentals, all costs and charges for your booking in Illinois are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Illinois charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare (ORD) in Illinois, the Enterprise counter is located at the Multi-Modal Facility (MMF), also called the Rental Car Facility, at 10255 W Zemke Blvd. Here is how to get there step by step:

• After collecting your baggage, follow signs inside the terminal to the Automated Transit System (ATS).
• Take the ATS train to the Rental Car Facility stop.
• Proceed to the Enterprise counter on the ground floor of the MMF.
• After completing paperwork at the counter, a shuttle will transport you to your vehicle.

For after-hours returns at ORD, park in the designated Kiss and Fly Lot at the MMF and use the key drop. Enterprise in Illinois operates extended evening hours at O'Hare, but confirm your specific pickup time against counter hours when you book.

At Chicago Midway (MDW) in Illinois, Enterprise does not have an on-terminal counter. Here is the pickup process:

• After baggage claim, exit the terminal and go to the designated shuttle stop outside.
• Board the rental car shuttle to the off-site Rental Car Facility.
• Check in at the Enterprise counter on the 1st floor of the Rental Car Facility.
• After completing paperwork, proceed to the 4th floor to collect your vehicle. The vehicle pickup area is at the south end near the red elevator bank.

For after-hours returns at MDW, return the vehicle to the Rental Car Facility parking garage at level two, south end, and use the key drop. Always confirm counter hours for your specific Enterprise Illinois location before arrival, as hours can vary by day and season.

Yes, Enterprise has an extensive network of locations across Illinois beyond the Chicago airports. In addition to Chicago O'Hare (ORD) and Chicago Midway (MDW), Enterprise serves several other Illinois airports and cities:

• Regional airports: Chicago Rockford (RFD), Peoria (PIA), Quad City (MLI), Bloomington (BMI), Springfield (SPI), MidAmerica (BLV), and Willard (CMI).
• Chicago neighbourhoods: Millennium Park (20 E Randolph St), Uptown (5313 N Sheridan Rd), South Loop, and West Loop.
• Suburbs and cities: Naperville (1097 E Ogden Ave), Springfield (1031 S Dirksen Pkwy), Bloomington, Peoria, Rockford, Champaign, Aurora, Downers Grove, Decatur, Danville, DeKalb, Dixon, and Columbia.

Cook County alone has 52 Enterprise locations, making Illinois one of the highest-density Enterprise markets in the United Kingdom. If you are not flying into a major hub, check for the nearest Enterprise branch in Illinois when making your reservation.

Illinois has several major toll roads managed by the Illinois Tollway, and you are likely to encounter them when driving an Enterprise hire car in Illinois, especially in the Chicago metro area. The main routes and approximate costs are:

• Jane Addams Memorial Tollway (I-90, Chicago to Rockford): US$2.75 to US$5.50
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70
• Ronald Reagan Memorial Tollway (I-88, Chicago to Dixon): US$5.10 to US$10.20
• Veterans Memorial Tollway (I-355): US$3.80 to US$7.60
• Chicago Skyway (I-90/I-94 to Indiana border): US$4.80 to US$47.60

Illinois toll roads use I-Pass and E-ZPass transponders, as well as a pay-by-plate cashless system. Most gantries no longer have cash booths. For your Enterprise hire in Illinois, you have two options at the counter: enrol in a daily toll programme (typically US$11 to US$25 per day) or decline and let the pay-by-plate system bill the plate automatically at standard rates. Toll rates also vary by time of day: daytime (6 a.m. to 10 p.m.) and overnight (10 p.m. to 6 a.m.).

If you drive through a toll without enrolling in a programme, the charge is recorded and billed to the hire company, which will then pass it to you along with an administrative fee. Ignoring toll bills can result in escalating penalties.

To pick up an Enterprise hire car in Illinois, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card with the main driver’s name printed on the physical card, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

All documents must be physical originals. Digital copies are not accepted at the Enterprise counter in Illinois. The IDP is not a standalone licence and must always be presented together with your original licence. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Illinois.

Illinois has several cashless toll roads in the Chicago area, including the Tri-State Tollway (I-294), the Jane Addams Memorial Tollway (I-90), and the Ronald Reagan Memorial Tollway (I-88), so toll costs can add up quickly. Here is how to claim your cashback after your Enterprise hire in Illinois:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally and claim reimbursement afterwards.

To hire a car with Enterprise in Illinois, the standard minimum age is 21. Drivers aged 21 to 24 are subject to a young-driver surcharge, which is charged daily at the counter in addition to the base hire rate. Enterprise in Illinois charges approximately US$15 per day for this surcharge, though the exact amount can vary by location.

Drivers aged 25 and older are not subject to any underage fee. Additionally, certain vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories. If you are under 25, you will generally be limited to economy, compact, intermediate, and similar smaller classes when hiring from Enterprise in Illinois.

Illinois is not one of the states (like New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the Enterprise minimum in Illinois is 21 for most locations. Always confirm the surcharge amount and class restrictions for your specific Illinois pickup location when booking.

Yes, Enterprise in Illinois requires a security deposit hold placed on a major credit card at the time of pickup. For standard vehicles in the United Kingdom, the typical hold is approximately US$300 to US$400, though the exact amount can vary by location, vehicle class, and season.

Key points about the deposit for your Enterprise hire in Illinois:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released after the hire ends.
• Only a physical, major credit card in the main driver’s name with the name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
• Premium or speciality vehicle classes may require a higher hold amount.
• After you return the vehicle, Enterprise releases the hold, but your bank controls when it reappears in your available credit, which can take up to 15 working days.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on in-person authorisations in Illinois.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an emergency occurs while driving an Enterprise hire in Illinois, whether on a busy Chicago motorway or on a rural highway downstate.

The coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in case of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Enterprise hire in Illinois, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Please note that this benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

Enterprise hires in Illinois follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do to avoid fuel charges on your Enterprise hire in Illinois:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the fuel gauge and odometer.
• Refuel within approximately 10 miles of the return location before dropping off the vehicle.
• Keep your final fuel receipt as proof, especially for after-hours returns at locations like O'Hare or Midway in Illinois.

If you return the Enterprise vehicle in Illinois with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Enterprise hire in Illinois, either as part of your rate or by paying a fee at the counter. Enterprise in Illinois charges approximately US$15 per day for additional drivers when the fee is not included in your rate.

Requirements for adding an additional driver to your Enterprise hire in Illinois:

• The additional driver must be present at the Enterprise counter at pickup with a valid driver’s licence.
• If their licence is not in English or uses a non-Latin alphabet, they must also present an International Driving Permit (IDP).
• The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone drives the Enterprise vehicle in Illinois without being named on the contract, cover may be void. Check your booking confirmation to see if an additional driver is already included in your rate before arriving at the counter.

When hiring from Enterprise in Illinois, there are two main types of cover to consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Enterprise hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation shows zero deductible. It does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/SLI/ALI): This covers bodily injury and property damage you may cause to others while driving the Enterprise hire in Illinois. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire.

CDW/LDW does not cover prohibited uses such as driving under the influence, off-road use, or driving by an unlisted driver. Always add every driver to the Enterprise hire agreement in Illinois to ensure cover applies. If an incident occurs, report it to Enterprise immediately and contact authorities if required.

Enterprise counter hours in Illinois vary by location. Airport locations like Chicago O'Hare (ORD) and Chicago Midway (MDW) typically operate extended hours into the evening to accommodate flight arrivals. Smaller regional airports and neighbourhood branches generally have shorter hours.

Examples of typical Enterprise hours at Illinois locations:

• Springfield (S Dirksen Pkwy): Monday to Friday 7:30 a.m. to 6:00 p.m., Saturday 9:00 a.m. to 12:00 p.m., Sunday 11:00 a.m. to 2:00 p.m.
• Chicago Millennium Park: Monday to Friday 8:00 a.m. to 6:00 p.m., Saturday 8:00 a.m. to 2:00 p.m., Sunday 10:00 a.m. to 4:00 p.m.
• Naperville (E Ogden Ave): Monday to Friday 8:00 a.m. to 6:00 p.m., Saturday 8:00 a.m. to 2:00 p.m.

If your flight arrives outside counter hours at an Illinois Enterprise location, after-hours key drop options are available at major airports such as ORD and MDW. Always confirm the exact hours for your specific Enterprise pickup location in Illinois before travelling, as hours can change on holidays. Your booking confirmation will show the location address and contact details.