Dollar Car Hire
in Downtown Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Downtown Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter in Downtown Miami is located at 229 SE 2nd St, Miami, FL 33131. Unlike the airport location, this is a walk-up neighbourhood counter, so no shuttle or train is required to reach it.

When you arrive, simply go directly to the counter, present your documents, complete the paperwork, and proceed to your vehicle. This makes the Downtown Miami Dollar location a convenient option if you are staying in the city centre and do not need to travel to Miami International Airport first.

Counter hours at the Downtown Miami location are reported as 08:00 to 17:00 Monday through Friday and 09:00 to 12:00 on Saturday and Sunday. After-hours pickup and return options are not confirmed for this location, so plan your arrival accordingly and verify current hours on your booking confirmation before you travel.

Florida's toll roads are almost entirely cashless, and your Dollar hire car in Downtown Miami will include an electronic toll device or a plate-based billing system. You do not need to stop at a cash booth on most expressways around Miami, including the Florida Turnpike and I-95 Express lanes.

At the Dollar counter, you will typically be offered two options:

• Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period
• Pay per use: the actual toll amount plus daily or administrative processing fees charged to your credit card, sometimes weeks after you return the vehicle

If you prefer to manage tolls yourself, you can opt out of the Dollar toll programme at pickup and use Florida's own visitor toll pass (SunPass or a similar visitor pass). If you do this, ask the Dollar agent in Downtown Miami to deactivate the vehicle's default device to avoid being billed twice.

Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your routes.

To collect your Dollar hire car in Downtown Miami, you must bring the following physical documents:

• A valid, original driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.

All documents presented at the Dollar counter in Downtown Miami must be physical originals. Digital copies on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold, so bring a major credit card with available credit to cover the hold amount, which is typically around US$300 to US$400 for standard vehicles in the United States.

Yes, all bookings include Tolls Cashback, which means you can get up to 5% of your total booking value reimbursed for tolls you pay during your Dollar hire in Downtown Miami.

Given that Miami-area toll roads such as the Florida Turnpike and I-95 Express lanes can cost between US$5 and US$20 per day, this benefit can add up meaningfully over a multi-day hire.

To claim your cashback after returning your Dollar vehicle in Downtown Miami:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Dollar counter, and a toll receipt or invoice showing what you paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.

Yes, Dollar operates two separate locations in the Miami area, and you can choose either when booking: the Downtown Miami counter at 229 SE 2nd St, or the Miami International Airport (MIA) location at 3900 NW 25th Street, Suite 405.

The pickup process differs significantly between the two:

• Downtown Miami: walk directly to the counter at 229 SE 2nd St, no shuttle or train required, counter hours are limited (08:00 to 17:00 weekdays, 09:00 to 12:00 weekends)
• Miami Airport: follow signs for the Rental Car Centre or MIA Mover, take the automated MIA Mover train to the consolidated Rental Car Centre, then locate the Dollar counter before proceeding to the garage for your vehicle

From landing at MIA to driving away, allow 60 to 120 minutes for domestic arrivals and 90 to 180 minutes for international arrivals due to immigration and customs. The Downtown Miami Dollar location suits renters already in the city centre who want to avoid the airport transit entirely.

Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required to hire a Dollar car in Downtown Miami. The card is used to place a temporary authorisation hold, typically around US$300 to US$400 for standard vehicles in the United States.

Debit cards and prepaid cards are not accepted for the authorisation hold at the Dollar counter in Downtown Miami. Even if you have already prepaid your booking online, you must still present a physical credit card at pickup.

A few important points to keep in mind:

• The card must have sufficient available credit to cover the hold plus any expected charges
• Virtual or single-use card numbers are not accepted, only the physical card
• The name on the card must match the name on your driver's licence and hire agreement
• If your primary card is declined, you may use a second credit card in your own name, but a third party's card is never accepted

Notify your bank of your travel plans before arriving in Downtown Miami to prevent fraud blocks on in-person authorisations.

Drivers under 25 years old are subject to a young-driver surcharge when hiring a Dollar in Downtown Miami. The standard Dollar surcharge for drivers aged 21 to 24 is US$13.50 per hire day, with a maximum cap of US$189 for the hire period.

Additional restrictions apply to younger renters at the Downtown Miami Dollar location:

• Most vehicle classes are restricted to drivers aged 25 and over, including full-size, SUV, premium, luxury, convertible, and minivan categories
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
• The minimum hire age in Florida is 21 (outside of New York and Michigan, where 18-year-olds may hire)

The young-driver surcharge is paid at the Dollar counter in Downtown Miami and is not included in your prepaid booking total. Budget for this fee in advance if you are under 25. Once you turn 25, the surcharge no longer applies.

Yes, you can add an additional driver to your Dollar hire in Downtown Miami, but the extra driver must be physically present at the counter at the time of pickup with their own valid driver's licence.

Whether the additional driver fee is included or charged locally depends on your rate:

• If your booking confirmation states additional driver is included, no extra fee applies for the first additional driver
• If it is not included, Dollar charges US$13.50 per hire day for an additional driver in Downtown Miami, with a maximum of US$189 for the hire period

Important requirements for any additional driver at the Downtown Miami Dollar location:

• Must present a valid driver's licence at the counter and sign the hire agreement
• Must meet the minimum age requirement (21 in Florida, subject to young-driver surcharge if under 25)
• If their licence is not in a Latin alphabet, they must also bring an International Driving Permit

Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void your cover entirely.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Dollar hire in Downtown Miami or while driving Florida's highways and expressways.

Core benefits typically include:

• Travel and medical insurance cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is designed for travellers hiring abroad and does not apply to residents of the United States or Canada. If you are a US or Canadian resident collecting a Dollar in Downtown Miami, this benefit does not apply to you.

If you need assistance during your hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact cover terms and limits that apply to your Downtown Miami hire.

The insurance included in your Dollar hire in Downtown Miami depends on the rate plan you selected at booking. Two main protections are relevant:

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire situations automatically include state-minimum liability, so it is strongly recommended to add supplementary liability cover (up to US$300,000) to your Dollar booking in Downtown Miami if it is not already included.

Neither CDW nor LDW covers:

• Tires, wheels, undercarriage, or roof damage unless specifically included
• Prohibited use such as off-road driving or driving under the influence
• Drivers not listed on the hire agreement

Review your booking confirmation carefully before arriving at the Dollar counter in Downtown Miami to confirm which protections are active and what deductible applies.

An International Driving Permit (IDP) is mandatory for your Dollar hire in Downtown Miami if your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In all other cases, an IDP is strongly recommended but not strictly required.

Key points to understand before arriving at the Downtown Miami Dollar counter:

• The IDP is a translation document only, not a standalone licence. You must carry both your original licence and the IDP together
• You must obtain your IDP in your home country before travelling. US-based organisations such as AAA do not issue IDPs to non-US licence holders
• All documents presented at the Dollar counter in Downtown Miami must be physical originals. Digital versions are not accepted

If you are unsure whether your licence qualifies without an IDP, the safest approach is to obtain one before your trip. Arriving at the Downtown Miami Dollar location without the required documents may result in the hire being denied.

Yes, one-way hires are possible with Dollar in Downtown Miami, but a drop-off fee may apply depending on your return location and route.

Common patterns for one-way returns from Downtown Miami:

• Downtown Miami to Miami International Airport (MIA): same-city routes like this often carry no drop-off fee, but confirm during booking
• Downtown Miami to another Florida city such as Orlando or Fort Lauderdale: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-state or long-distance one-ways: usually subject to a drop-off fee and in some cases may not be permitted for certain vehicle classes

The drop-off fee for your specific route will be shown during the booking process under the section labelled to pay at destination. This fee cannot be prepaid and is settled at the Dollar counter in Downtown Miami or the return location.

If you need to change your return location after booking, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability.

Downtown Miami is known for its extensive network of three-lane one-way street pairs, which can be disorientating for first-time drivers collecting a Dollar in the area. Unlike most downtown grids in other US cities that use two-way streets, Downtown Miami was designed with wide, high-speed one-way corridors such as Miami Avenue and NE 1st Avenue to move traffic quickly through the centre.

A few things to keep in mind when navigating your Dollar hire around Downtown Miami:

• The street grid originates at Miami Avenue (north to south) and Flagler Street (east to west). Streets are numbered east to west from Flagler, and avenues north to south from Miami Avenue
• Diagonal roads running northwest to southeast add irregularity to the grid and can cause confusion when following GPS directions
• During major events such as Ultra Music Festival, Biscayne Boulevard can be closed southbound for up to four consecutive days, with reroutes pushing traffic to NE 2nd Avenue. Art Basel and similar events can also trigger causeway bridge restrictions

Before setting out in your Dollar hire from Downtown Miami, check local event schedules for the dates of your hire and allow extra time if a major event is taking place nearby.