Car Hire
in Richmond

Hola Car Rentals is the only premium partner of the top car hire brands operating in Richmond, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Richmond.

No. With Hola Car Rentals, all costs and charges for your booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there are several toll roads you may encounter during a Richmond hire. Virginia uses E-ZPass as its primary electronic toll system, and most toll plazas in the state are fully cashless or require exact change during overnight hours.

Key toll roads near Richmond include:

• Powhite Parkway: US$0.75 for 2-axle vehicles, US$1.25 for 4-axle vehicles
• Pocahontas Parkway: US$4.85 for 2-axle vehicles, US$7.15 for 4-axle trucks
• Chesapeake Expressway (16 miles): US$4.00 for 2-axle cars, US$5.00 for 4-axle vehicles

If you plan to drive north from Richmond towards Washington D.C., note that I-66, I-495, I-95, and I-395 Express Lanes use dynamic pricing that fluctuates based on real-time traffic. Tolls on those corridors can be significantly higher during peak hours.

At the Richmond hire desk, you can enrol in the partner's toll programme to handle all electronic tolls automatically, or you can opt out and pay manually where cash lanes are available.

When you pick up your Richmond hire, the vehicle will already have an electronic toll device installed. You have two options for handling tolls during your trip.

• Enrol in the partner's unlimited toll programme: a fixed daily fee of approximately US$11 to US$25 per day (varies by brand), which covers all tolls automatically
• Opt out and pay tolls manually or per use: the hire company will charge each toll plus an administrative processing fee to your credit card after the hire ends

Specific programme costs at Richmond-area counters include Budget e-Toll at US$6.95 per day plus actual tolls, and Enterprise or National TollPass at US$4.95 per day. Daily fees apply for every day of the hire, regardless of whether you actually use a toll road that day.

If you prefer to use your own E-ZPass transponder in Richmond, inform the counter agent at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges.

Important: toll charges are often posted days or even weeks after your hire ends, so do not be surprised if a charge appears on your card after you have already returned the vehicle.

To collect your Richmond hire at the counter, you must bring the following physical documents:

• Your original, unexpired driver's licence (physical card, not a digital copy)
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or other Latin-alphabet languages, an IDP is recommended but not strictly required at most Richmond counters.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Richmond pickup counter. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Richmond hire, including charges on the Powhite Parkway, Pocahontas Parkway, or any other Virginia toll road.

How the refund is calculated: you receive back the lesser of the total tolls you actually paid or 5% of your Hola Car Rentals booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you get US$18 back. If you paid US$40, you get US$25.

To claim your Richmond tolls cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When you pick up your Richmond hire, the partner desk will place a temporary authorisation hold on your credit card. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by hire brand, vehicle class, and location.

A few important points to keep in mind for your Richmond pickup:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle
• Your bank controls how quickly the hold disappears after release. It can take up to 15 business days
• Premium or speciality vehicles may require a higher hold amount
• Only a physical major credit card with your name printed on it is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

To avoid issues at the Richmond counter, notify your bank of your travel plans in advance, confirm you have sufficient available credit, and bring a backup credit card in your own name as a precaution.

In Richmond, the standard minimum age to hire a car without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

Vehicle classes typically restricted to 25 and older in Richmond include full-size sedans, SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicles.

Virginia is not one of the states (like New York or Michigan) that requires hire companies to hire to drivers aged 18 and older, so the 21-minimum rule applies at most Richmond locations.

If you are between 21 and 24 and hiring in Richmond through Avis or Budget, and you are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates may waive the young-hirer surcharge for the main driver. Check your booking confirmation to see if this waiver is shown.

Regardless of age, a valid driver's licence and a major credit card in the main driver's name are always required at the Richmond counter.

Richmond hires follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid additional charges.

Steps to follow for your Richmond hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Richmond return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address

If you return the car below the recorded starting level, the Richmond hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee.

For after-hours returns in Richmond, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Note: if the car was not full at pickup, ask the agent to record the exact level on the agreement. You only need to return it at that same level, not necessarily full.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other urgent situation during your Richmond hire.

Core benefits typically included are:

• Travel and medical insurance coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is designed for travellers hiring abroad and is particularly relevant if you are visiting Richmond from outside the United States. Please note that residents of the United States and Canada do not qualify for this benefit.

If you need assistance during your Richmond hire, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage terms and limits that apply to your reservation.

Yes, you can add an additional driver to your Richmond hire, either at no cost if your rate includes it or for a daily fee paid at the counter.

When an additional driver fee applies in Richmond, typical costs are:

• Avis, Budget, Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: US$15 per day plus taxes

To add a driver at the Richmond counter:

• The additional driver must be physically present at pickup
• They must present a valid driver's licence and any required ID
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Richmond hire agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections.

Check your booking confirmation before arriving at the Richmond counter. If it states additional driver is included, no fee should be charged at pickup.

If you drive through a toll road near Richmond without paying or without being enrolled in a toll programme, the Virginia Department of Transportation will issue a violation notice by post to the registered owner of the vehicle, which is the hire company.

The hire company will then pass the violation charge on to you, typically along with an administrative processing fee. The exact consequences depend on which toll facility issued the violation.

To avoid this situation during your Richmond hire:

• Enrol in the hire partner's toll programme at pickup so all tolls are handled automatically
• If you opt out of the programme, carry cash for any toll booths that still accept it, noting that exact change is required during overnight hours on some Virginia roads
• If you have your own E-ZPass transponder, inform the Richmond counter agent at pickup and ask them to deactivate the vehicle's built-in device to prevent duplicate charges

Keep in mind that toll charges and violation fees can appear on your credit card days or weeks after you return the Richmond hire, as toll agencies process invoices in batches.

Yes, a physical major credit card in the main driver's name is required to hire a car in Richmond. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit hold.

Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the deposit at Richmond hire counters, even if you have already prepaid your booking online.

Tips to prepare before your Richmond pickup:

• Notify your bank of your travel plans so the in-person authorisation is not flagged as fraud
• Confirm your available credit is high enough to cover the hold, typically US$300 to US$400 for standard vehicles in Richmond
• Bring a backup credit card in your own name in case your primary card is declined

The card used for the deposit does not need to be the same card used to pay for the booking, but it must be in the main driver's name with the name printed on the card. Third-party cards are not accepted.

Whether your Richmond hire includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected at booking. Check your Hola Car Rentals confirmation to see if CDW or LDW is listed under your coverage details.

CDW and LDW reduce your financial liability for damage to the hire vehicle caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly shows zero deductible.

What CDW and LDW do not cover in Richmond or anywhere else:

• Damage or injury caused to third parties (that requires separate liability cover such as LIS or SLI)
• Tires, wheels, undercarriage, and roof damage in most cases
• Drivers not listed on the Richmond hire agreement

If an incident occurs during your Richmond hire, report it to the partner immediately using the number on your hire agreement. Delays in reporting can invalidate your cover.

For full protection, pair CDW or LDW with a third-party liability add-on, especially when driving on busy Richmond-area roads and motorways.

Yes, one-way hires are available in Richmond, meaning you can pick up the car here and drop it off at a different location, but a drop-off fee may apply depending on your route.

How one-way fees work for Richmond hires:

• Same-city trips, such as Richmond airport to downtown Richmond, often have no drop-off fee
• Richmond to another Virginia city or a neighbouring state typically incurs a drop-off fee that varies by distance and vehicle class
• Long-distance or cross-country one-ways from Richmond usually carry higher fees or may not be permitted for certain vehicle classes

The drop-off fee is shown during the booking process on the rate details page under the section labelled to pay at destination. It is not included in any All Inclusive or All Inclusive+ rate and cannot be pre-paid.

If you need to change your drop-off location after booking your Richmond hire, be aware that the route will be re-priced and the drop-off fee may change. Contact support before making any mid-hire route changes, as those must be approved by the partner location.

Always review your confirmation to confirm whether a drop-off fee applies to your specific Richmond itinerary before you travel.