National Car Hire
in Richmond

Hola Car Rentals is the only premium partner of the top car hire brands operating in Richmond, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Richmond.

No. With Hola Car Rentals, all costs and charges for your booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter is located inside the terminal at Richmond International Airport (RIC), at 1 Richard E Byrd Terminal Dr, Richmond, VA 23250. No shuttle or consolidated hire car centre is required, the counter is on-site within the terminal building.

If you are an Emerald Club member, National offers the Emerald Aisle at Richmond, allowing you to bypass the counter and select your vehicle directly. After-hours vehicle return is also supported at this location, along with the Drop and Go option for a faster return experience.

Follow the car hire signs inside the RIC terminal to reach the National counter. Allow approximately 20 to 45 minutes from arrival to driving away, depending on queue times and whether you use the Emerald Aisle.

Yes, National offers a TollPass programme for hires in Richmond and throughout Virginia, priced at US$4.95 per day.

Virginia uses E-ZPass as its primary electronic toll system, and your National hire vehicle at Richmond will come equipped with an electronic toll device. At pickup, you can choose to enrol in the National TollPass programme or opt out and pay tolls manually where available.

Key toll roads you may encounter near Richmond include:

• Powhite Parkway: US$0.75 for standard 2-axle vehicles
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• I-95 and I-395 Express Lanes: dynamic pricing based on real-time traffic

If you opt out of the National TollPass, the hire company will charge you the actual toll amount plus administrative processing fees at the end of your hire. If you drive through a cashless toll without enrolling, a violation notice may be issued by the Virginia Department of Transportation.

The daily TollPass fee applies for every day of the hire, regardless of whether you use a toll road that day, so consider your planned routes around Richmond before deciding at the counter.

To pick up your National hire car in Richmond, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence with a photograph, valid for the entire hire period. Digital licences are not accepted.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

Visitors arriving in Richmond from outside the United Kingdom should also carry their round-trip flight or cruise tickets. All documents must be physical originals, no digital copies are accepted at the National counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Richmond.

Virginia has several toll roads near Richmond, including the Powhite Parkway, Pocahontas Parkway, and dynamic-priced express lanes on I-95 and I-395, so this benefit can provide real savings.

To claim your cashback after returning your vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement from National, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, Richmond has an active and expanding network of automated enforcement cameras that can catch hire car drivers off guard.

Speed cameras operate in 26 units across 13 school zones in Richmond. These cameras are active only during school hours, typically 7:15 to 9:15 a.m. and 2:15 to 4:15 p.m. Fines start at US$50 for a first offence and rise to US$100 for repeat violations. Camera locations are periodically relocated, so do not assume a zone is inactive.

Red light cameras are expanding across Richmond as part of the city’s Vision Zero road safety programme, with more than 10 active sites on corridors including 25th and Main, Belvidere and Cary, and Hull Street. These cameras operate 24 hours a day, 7 days a week, and issue US$50 fines per violation.

Additional driving rules to keep in mind with your National hire in Richmond:

• A citywide speed limit reduction to 35 mph applies on most roads under a pilot programme
• Downtown streets including parts of Shockoe Bottom and E. Grace Street are being converted from one-way to two-way, which can cause confusion for first-time visitors
• Bike lanes and narrowed travel lanes are common on streets like Franklin and Shockoe Valley

Fines issued to a hire vehicle are typically passed on to the renter by National after the hire ends.

Yes, a major credit card in the main driver’s name is required to pick up your National hire car in Richmond.

The credit card must be a physical card with the driver’s name printed on it. Digital wallets, virtual cards, prepaid cards, and debit cards are not accepted for the security deposit hold at the National counter at Richmond International Airport (RIC).

At airport locations like RIC, National may accept a debit card only if accompanied by a ticketed return travel itinerary, and the name and address on the driver’s licence must match the current home address. Even if you have prepaid your booking, you must still present a physical credit card at the counter for the security hold.

The hold amount for a standard vehicle in the United Kingdom is typically around US$300 to US$400, though the exact amount is set by National at the counter and may vary by vehicle class. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release.

Richmond is actively converting several downtown streets from one-way to two-way traffic, which can create unexpected confusion for visitors driving a National hire car in the city for the first time.

Streets affected include sections of Shockoe Bottom (17th and 18th streets between Grace and Broad) and E. Grace Street (4th to 9th). Despite two-way markings, some streets still see predominantly one-directional traffic flow as locals adapt unevenly to the changes.

Additional road conditions to be aware of with your National hire in Richmond:

• Buffered and separated bike lanes have been added on streets like Franklin and Shockoe Valley, narrowing the available lanes for cars
• Travel lanes on some streets have been reduced to 11 feet to accommodate bike facilities
• Signage updates have not always kept pace with the street conversions, increasing the risk of wrong-way confusion

Take extra care when navigating downtown Richmond, particularly in Shockoe Bottom and along Grace Street. Using a GPS or navigation app with up-to-date maps is strongly recommended when driving your National hire in these areas.

Yes, you can add an additional driver to your National hire in Richmond, but the rules and fees depend on your rate and the relationship between drivers.

For National hires, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra charge, check your booking confirmation for the line that reads "Additional driver free of charge" to confirm.

Requirements for adding an additional driver at the National counter in Richmond:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• They must meet the same minimum age requirements as the main driver
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Richmond, coverage may be void and additional charges could apply.

If you need to add a driver after pickup, visit a National branch to update the agreement, phone or chat alone is generally not sufficient.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your National hire in Richmond or whilst driving through Virginia.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover is designed for situations such as a medical emergency during your Richmond trip or legal support following a traffic incident on Virginia roads. It does not cover damage to the National hire vehicle itself, that is handled by CDW/LDW, or third-party liability to others.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this travel assistance cover.

Yes, after-hours vehicle return is available at the National hire facility at Richmond International Airport (RIC).

National at Richmond supports both after-hours return and the Drop and Go option, which allows you to return the vehicle quickly without waiting for a counter agent. When returning after hours at RIC, follow the return lane signage on-site at the terminal facility.

Best practices for an after-hours return of your National hire in Richmond:

• Refuel within approximately 10 miles of the airport before returning, to comply with the full-to-full fuel policy and avoid refuelling charges
• Take a photo of the dashboard showing the fuel gauge and odometer at the time of return
• Keep your final fuel receipt with the date, time, and station address
• Leave any required paperwork in the designated drop envelope and retain a copy for your records

Note that when you return a vehicle after hours, you remain responsible for the vehicle until National formally checks it in. Review your hire agreement for any specific after-hours liability conditions that apply to your National booking in Richmond.

The minimum age to hire a car with National in Richmond, Virginia, is 21, though drivers under 25 are subject to a young-renter surcharge.

Here is how the age rules apply to National hires in Richmond:

• Drivers aged 25 and older: no age surcharge applies
• Drivers aged 21 to 24: a daily young-renter surcharge applies, charged at the National counter in Richmond at pickup
• Drivers under 21: not eligible to hire

In addition to the surcharge, drivers under 25 are restricted from hiring certain vehicle classes. Premium, luxury, full-size SUV, minivan, and convertible categories are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

All renters, regardless of age, must present a valid driver’s licence and a major credit card in their name for the security deposit hold at the National counter in Richmond. The young-renter surcharge is paid directly at the counter and is not included in your prepaid booking total.

Yes, one-way hires with National in Richmond are possible, but a drop-off fee may apply depending on your return location.

When booking a one-way hire, the drop-off fee is route-specific and varies based on the distance between Richmond and your return city, the vehicle class selected, and the hire dates. This fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation.

General patterns for one-way hires from Richmond:

• Returning to another location within the same metro area: often no drop-off fee
• Returning to a different city or state: a drop-off fee typically applies
• Cross-country or remote return locations: higher fees or restrictions may apply

Cross-border one-way hires, such as returning a National vehicle from Richmond to Canada, are often restricted or require prior approval. Always confirm cross-border permissions on your hire agreement before driving across state or National borders.

If the drop-off fee shown at the National counter in Richmond differs from what appeared on your booking confirmation, keep all paperwork and contact support, the No Extra Charges© guarantee may apply.

The insurance cover included with your National hire in Richmond depends on the rate plan selected when booking through Hola Car Rentals.

Most rate plans include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Damage or injury caused to third parties, this requires separate Third-Party Liability cover (LIS/ALI/SLI)
• Personal injuries to you or your passengers
• Tires, wheels, undercarriage, or roof damage unless specifically included
• Incidents involving unauthorised drivers or prohibited vehicle use

Regarding third-party liability in Virginia: not all UK states require hire companies to include minimum liability cover by default. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your National hire in Richmond to ensure you are protected if you cause injury or property damage to others whilst driving.

Review your booking confirmation carefully to confirm which protections are included in your specific rate before collecting your vehicle at Richmond International Airport.