Enterprise Car Hire
in Richmond

Hola Car Rentals is the only premium partner of the top car hire brands operating in Richmond, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Richmond.

No. With Hola Car Rentals, all costs and charges for your booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Richmond International Airport is located in the consolidated Rental Car Facility directly across from baggage claim on the first floor of the terminal. No shuttle or train is required. Simply follow the rental car facility signs after you collect your bags and you will reach the Enterprise desk on foot.

The Enterprise counter at RIC operates on the following schedule:

• Monday through Friday: 7:00 AM to 11:30 PM
• Saturday and Sunday: 8:00 AM to 5:30 PM

The airport location accounts for the majority of Enterprise hires in Richmond, and its extended weekday hours make it well suited for late-night arrivals. If your flight lands close to closing time on a weekend, plan accordingly, as the counter does not operate around the clock on those days.

The Enterprise location at 207 E Main St in downtown Richmond operates on more limited hours than the airport branch. The schedule is:

• Monday through Friday: 8:00 AM to 5:30 PM
• Saturday: 9:00 AM to 12:00 PM
• Sunday: Closed

If you are arriving in Richmond on a Sunday or late on a weekday evening, the downtown Enterprise location will not be open. In that case, Richmond International Airport (RIC) is the better option, as it stays open until 11:30 PM on weekdays. Always confirm hours before your pickup, especially around public holidays, when schedules can change without advance notice.

To collect your Enterprise hire in Richmond, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Richmond.

Virginia uses E-ZPass as its primary electronic toll system, and several toll roads are relevant when driving an Enterprise hire in or around Richmond. Key routes and their approximate costs for standard two-axle vehicles include:

• Powhite Parkway: US$0.75
• Pocahontas Parkway: US$4.85
• Chesapeake Expressway (16 miles): US$4.00
• I-66, I-95, and I-395 Express Lanes: dynamic pricing that varies with traffic

Enterprise offers a TollPass service at its Richmond locations for approximately US$4.95 per day. This flat fee is charged for every day of the hire, regardless of whether you actually use a toll road on a given day. If you opt out, the Enterprise vehicle still has a toll device, and any tolls you incur will be billed to your credit card after the hire ends, along with administrative processing fees.

To avoid unexpected charges, decide at the Enterprise counter in Richmond whether the TollPass daily fee makes sense for your itinerary. If you plan to use toll roads frequently, the flat rate can be cost-effective. Keep all toll receipts, as you may be eligible for Tolls Cashback through your booking.

When you pick up your Enterprise hire in Richmond, the counter will place a temporary authorisation hold on your credit card. For standard vehicles hired in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount can vary based on the vehicle class, the specific Richmond location, and the season.

A few important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release. It can take up to 15 business days to reflect on your statement.
• Only a physical, major credit card in the main driver’s name is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Enterprise in Richmond.
• Premium or speciality vehicle classes may carry a higher hold amount.

Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation.

Yes, Richmond has an active automated enforcement programme that can result in fines for Enterprise hire drivers who are unfamiliar with local rules.

Key enforcement details to be aware of:

• Richmond operates 26 mobile speed cameras across 13 school zones. These cameras relocate based on crash data, so their positions change over time. Fines start at US$50 for a first offence and rise to US$100.
• School zone cameras are active on school days from approximately 7:15 to 9:45 AM and 2:15 to 4:45 PM.
• Red-light cameras operate 24 hours a day at more than 10 intersections across Richmond, including corridors on Hull Street and near Belvidere and Cary. Fines are US$50 after a grace period.
• The city-wide speed limit is capped at 35 mph on most roads, with 45 mph on one motorway.

Downtown Richmond is also converting several one-way streets to two-way traffic, which can be disorienting if you are not expecting it. Streets such as 17th and 18th streets in Shockoe Bottom and E. Grace Street have already been converted. Take extra care when navigating the downtown area near the Enterprise location on E Main St.

Fines issued to a hire vehicle are typically billed to the renter by Enterprise after the hire ends, along with an administrative processing fee.

Yes, you can add an additional driver to your Enterprise hire in Richmond, but the driver must be present at the counter at the time of pickup with a valid driver’s licence.

For Enterprise in Richmond, the additional driver fee is US$15 per day plus applicable taxes. However, if your booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.

Requirements for any additional driver:

• Must appear in person at the Enterprise counter in Richmond at pickup
• Must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• Must meet the minimum age requirements for the hire location
• Must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW/LDW and liability cover. If someone not named on the contract drives the Enterprise vehicle in Richmond, cover may be void and additional charges could apply. Check your booking confirmation before arriving at the counter to confirm whether an additional driver is already included in your rate.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Richmond.

This is especially useful in Richmond, where toll roads such as the Powhite Parkway, Pocahontas Parkway, and Virginia Express Lanes on I-95 and I-66 can add up over a multi-day hire.

To claim your cashback after returning your Enterprise vehicle in Richmond:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Richmond hire ends.

The minimum age to hire with Enterprise in Richmond without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee on top of the base hire rate.

For Enterprise in Richmond, the young-driver surcharge is US$15 per day plus applicable taxes. This fee applies for every day of the hire and is paid at the counter, not prepaid online.

Additional restrictions for drivers under 25 at Enterprise in Richmond:

• Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
• Economy, compact, and intermediate categories are generally available to younger renters
• A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age

Virginia does not have a state law requiring Enterprise to hire to drivers under 21, so the effective minimum age at Richmond locations is 21. If you are under 25, confirm the available vehicle classes when booking to avoid surprises at the counter.

Enterprise hires in Richmond follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Richmond Enterprise hire:

• At pickup, confirm the fuel level with the agent and ensure it is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Enterprise vehicle in Richmond with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Use the correct fuel type for the vehicle. Wrong-fuel incidents are not covered by the fuel policy and can result in significant repair charges. If you are unsure which fuel the Enterprise vehicle in Richmond requires, ask the agent at pickup.

Yes, one-way hires with Enterprise in Richmond are possible, meaning you can pick up the vehicle at one location and return it to a different city or airport. However, a drop-off fee may apply depending on the route.

How the fee works:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• It is shown during the booking process under the section labelled as payable at destination
• It is not included in any prepaid rate and cannot be waived by unlimited mileage
• Cross-state or long-distance one-ways from Richmond typically carry a fee; same-city returns between the airport and downtown Enterprise locations may not

If you need to change your drop-off location after booking your Enterprise hire in Richmond, contact support as soon as possible. Mid-hire route changes must be approved by the partner and may increase the fee or affect availability. Always verify the drop-off fee on your booking confirmation before arriving at the Enterprise counter in Richmond.

The insurance and protection options available for your Enterprise hire in Richmond depend on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.

Common coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended for hires in Richmond.
• CDW/LDW does not cover third parties, your personal injuries, or your belongings. These require separate coverages.

At the Enterprise counter in Richmond, you may be offered additional optional products such as prepaid fuel, GPS, or personal accident insurance. You are not required to accept these. If your booking confirmation already includes a protection, declining a duplicate at the counter is your right.

Review your Hola Car Rentals confirmation before pickup to confirm exactly which protections are included in your Richmond Enterprise rate.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in Richmond as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

Coverage typically includes:

• Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency during your Enterprise hire in Richmond, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not cover damage to the Enterprise vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Richmond hire.