Enterprise Car Hire
in Virginia

Hola Car Rentals is the only premium partner of the top car hire brands operating in Virginia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Virginia.

No. With Hola Car Rentals, all costs and charges for your booking in Virginia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Virginia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Enterprise offers a TollPass service for Virginia hires that costs US$4.95 per day, plus the actual toll charges you incur on the road.

Virginia uses E-ZPass as its primary electronic toll system, and most toll booths no longer accept cash during all hours. When you pick up your Enterprise vehicle in Virginia, the counter agent will ask whether you want to enrol in TollPass.

• If you enrol, the daily fee applies for every day of the hire, even on days you do not use a toll road
• If you decline, Enterprise will still bill you for any tolls incurred, plus administrative processing fees, charged to your card after the hire ends
• Fees are generally capped at a maximum of US$125 per hire month

Key Virginia toll roads include the Chesapeake Expressway (US$4.00 for a standard car), Pocahontas Parkway (US$4.85), and the I-66, I-495, I-95, and I-395 Express Lanes, which use dynamic pricing based on real-time traffic. If you plan to use these roads frequently, the Enterprise TollPass may be the more convenient option.

Virginia's toll network runs on E-ZPass, and your Enterprise hire vehicle in Virginia will already have an electronic toll device installed inside it.

You do not need to bring your own E-ZPass transponder. At the Enterprise counter in Virginia, you have two options:

• Enrol in the Enterprise TollPass programme (US$4.95 per day) and all tolls are billed through that programme automatically
• Decline the programme and pay tolls manually where cash lanes are available, or have Enterprise bill you per toll plus an administrative fee after the hire

If you already own a personal E-ZPass or visitor toll pass, inform the Enterprise counter representative at pickup and ask them to deactivate the vehicle's built-in device. This is important to avoid being charged twice for the same toll. Do not move the toll device between vehicles, as this can result in penalties.

On roads like the I-66 Express Lanes between I-495 and Washington D.C., tolls are fully electronic with dynamic pricing during peak hours, so having a working toll solution in your Virginia Enterprise hire is especially useful on those corridors.

If you drive through a toll road in Virginia without paying and without enrolling in the Enterprise TollPass programme, a violation notice will be mailed to you by the Virginia Department of Transportation.

The consequences depend on which toll facility issued the violation. In addition to the original toll amount, you may face administrative fees from Enterprise for processing the violation on your behalf, as well as any fines set by the toll authority.

To avoid this situation with your Enterprise hire in Virginia:

• Enrol in the Enterprise TollPass at pickup (US$4.95 per day) so all tolls are handled electronically
• If you decline TollPass, pay at any available cash lane or credit card lane before exiting the toll plaza
• Keep your hire agreement handy, as Enterprise will use the vehicle's plate to link any unpaid tolls back to your reservation

Note that toll charges and violation fees can appear on your credit card days or even weeks after you return the Enterprise vehicle in Virginia, since toll agencies process invoices in batches.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Virginia, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Virginia has several toll roads where costs can add up quickly, including the Chesapeake Expressway, Pocahontas Parkway, and the dynamically priced I-66, I-95, and I-495 Express Lanes. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your Enterprise vehicle in Virginia:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the Enterprise hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

To pick up your Enterprise hire car in Virginia, you must bring the following physical documents to the counter:

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Enterprise locations in Virginia.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Virginia. Debit cards and prepaid cards are not accepted for the authorisation hold.

Yes, a physical major credit card in the main driver's name, with the driver's name printed on the card, is required at every Enterprise location in Virginia for the security deposit hold.

At most Enterprise locations in Virginia, the typical security deposit hold for a standard vehicle is approximately US$300 to US$400. This is a temporary authorisation on your card, not a charge, but it reduces your available credit until your bank releases it after the hire ends.

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
• The card must be physically present at the counter; digital wallets alone are not sufficient
• The name on the card must match the main driver on the hire agreement
• Premium or speciality vehicle classes may require a higher hold amount

Even if you prepaid your Enterprise booking in Virginia online, you must still present a physical credit card at pickup for the hold. After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.

Yes, you can add an additional driver to your Enterprise hire in Virginia, either as part of your rate or by paying a fee at the counter.

At Enterprise locations in Virginia, the additional driver fee is US$15 per day plus applicable taxes when it is not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding an additional driver at the Enterprise counter in Virginia:

• The additional driver must be present at pickup with a valid driver's licence
• They must meet the minimum age requirements for Virginia (generally 25, or 21 with a young-driver surcharge)
• If their licence uses a non-Latin alphabet, they will also need an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement in Virginia are covered by the vehicle's protections such as CDW and liability cover. Anyone who drives the car without being named on the contract may void those protections entirely.

The minimum age to hire a car with Enterprise in Virginia without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Enterprise counter in Virginia.

Virginia does not have the same state-law exceptions as New York or Michigan, so the standard Enterprise policy applies:

• Drivers 25 and older: no age surcharge
• Drivers 21 to 24: young-renter surcharge applies daily, and most vehicle classes are restricted
• Drivers under 21: generally not eligible to hire at Enterprise locations in Virginia

If you are between 21 and 24, you are typically limited to smaller vehicle categories such as economy, compact, and intermediate sedans or SUVs. Premium, luxury, full-size SUV, minivan, and convertible classes are usually restricted to drivers 25 and older at Enterprise in Virginia.

A valid driver's licence and a major credit card in the main driver's name are still required regardless of age. If you are unsure about eligibility for your specific Virginia pickup location, contact customer service before booking.

Yes, most bookings made through Hola Car Rentals, including Enterprise hires in Virginia, include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.

If you experience a medical emergency, accident, or other covered event while driving your Enterprise hire through Virginia, this benefit can help with:

• Medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in Virginia, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW) or liability to third parties (handled by LIS or SLI). Pre-existing medical conditions are excluded.

Enterprise uses a Full-to-Full fuel policy for hires in Virginia. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Enterprise hire in Virginia:

• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep the fuel receipt showing the date, time, and station address
• Show the gauge at full when handing back the keys

If you return the Enterprise vehicle in Virginia with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence. Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate separate charges.

Yes, one-way hires are generally available with Enterprise in Virginia, allowing you to pick up in Virginia and return the vehicle in a different state, though a drop-off fee may apply depending on the route.

The drop-off fee is route-specific and varies based on the cities involved, the distance, the vehicle class, and the season. When booking, the fee will appear under the "To pay at destination" section of the checkout screen if it applies to your route. Some short or common routes may carry no drop-off fee at all.

• Same-city airport to downtown Virginia: often no drop-off fee
• Virginia to a neighbouring state: a drop-off fee typically applies and varies by distance
• Long-distance or cross-country routes: fees are usually higher and some routes may not be available

The drop-off fee cannot be prepaid and is paid directly to Enterprise at the pickup counter in Virginia. If the counter charges a fee that was not shown on your booking confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply. Changing your return location after booking may reprice the hire and recalculate the fee.

Whether CDW (Collision Damage Waiver) is included in your Enterprise hire in Virginia depends on the rate plan you selected when booking through Hola Car Rentals.

Check your booking confirmation to see whether CDW or LDW is listed under your rate details. If it is included, it reduces your financial liability for damage to the Enterprise vehicle from a collision or covered event, up to any applicable excess.

Key points about CDW on Enterprise hires in Virginia:

• CDW covers damage to the hire vehicle itself, including theft and vandalism, subject to exclusions
• A deductible may still apply unless your confirmation explicitly states zero excess
• CDW does not cover third-party liability (injuries or damage you cause to others); for that you need LIS or SLI cover
• CDW does not cover prohibited use such as off-road driving, DUI, or driving by an unauthorised driver not listed on the Enterprise agreement

If an incident occurs during your Virginia hire, report it to Enterprise immediately using the number on your confirmation. Delays in reporting can invalidate the cover. Always add all drivers to the hire agreement, as CDW applies only to named drivers.

Enterprise hires in Virginia follow a specific cancellation policy that differs from other hire brands. Because Enterprise belongs to the Alamo, National, and Enterprise group, the cancellation window is 48 hours before the scheduled pickup time.

Key points to know before cancelling your Enterprise reservation in Virginia:

• Cancellations made more than 48 hours before pickup are generally eligible for a full refund
• Cancellations made within 48 hours of the scheduled pickup in Virginia may result in a cancellation fee or forfeiture of the prepaid amount
• No-shows (failing to pick up without cancelling) typically result in no refund

To cancel or modify your Enterprise hire in Virginia, use the Manage Booking option in your confirmation email or contact Hola Car Rentals support. If you need to change pickup dates or times rather than cancel outright, be aware that changes may reprice the hire based on current availability and rates at the Virginia location.

Always review the specific cancellation terms shown on your booking confirmation, as conditions can vary by rate type and promotion.