Hertz Car Hire
in Richmond

Hola Car Rentals is the only premium partner of the top car hire brands operating in Richmond, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Richmond.

No. With Hola Car Rentals, all costs and charges for your booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Richmond International Airport (RIC) is located at 1 Richard E Byrd Terminal Drive, Richmond, VA 23250, inside the terminal building. Follow the car hire signs after exiting baggage claim to reach the counter directly.

The Hertz Richmond airport location is open daily from 07:00 to 23:00. If your flight arrives outside those hours, plan accordingly as no after-hours pickup details are available for this location.

City centre Hertz locations in Richmond operate on shorter schedules: the Staples Mill HLE branch at 4112 W Broad St is open Monday through Friday 08:00 to 17:00, and the West Broad St location at 8021 W Broad St is open Monday through Friday 08:00 to 17:00 and Saturday 09:00 to 12:00, with no Sunday hours listed.

To pick up your Hertz hire car in Richmond, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz Richmond counter. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Hertz counter in Richmond or any other location.

Several toll roads are active in and around Richmond, Virginia, and you are likely to encounter them during your Hertz hire depending on your route.

• Powhite Parkway: US$0.75 for standard 2-axle vehicles, US$1.25 for 4-axle vehicles
• Pocahontas Parkway: US$4.85 for 2-axle vehicles, US$7.15 for larger trucks
• I-66, I-95, and I-395 Express Lanes: dynamic pricing that fluctuates based on real-time traffic

Virginia uses the E-ZPass electronic toll system. Your Hertz hire vehicle in Richmond comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package, which typically costs between US$11 and US$25 per day depending on the hire company and location, or you can opt out and pay per use. If you opt out and drive a toll road, Hertz will charge the actual toll amount plus an administrative processing fee to your credit card after the hire ends.

Toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Keep your hire agreement and any toll receipts to reconcile charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in Richmond.

Given that the Richmond area has active toll roads such as the Powhite Parkway and Pocahontas Parkway, and that routes toward Washington D.C. or Virginia Beach involve additional tolled express lanes, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of the vehicle’s return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Hertz counter in Richmond, and a receipt or statement showing the tolls paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, Richmond has an active and expanding network of automated enforcement cameras that can result in fines for Hertz hire drivers unfamiliar with the city.

• Speed cameras: Richmond operates 26 mobile school-zone speed cameras across 13 school zones. These cameras are active on school days from approximately 07:15 to 09:45 and 14:15 to 16:45. Fines start at US$50 for a first offence and rise to US$100 for repeat violations. Cameras can be relocated based on crash data, so their positions are not always predictable.
• Red-light cameras: More than 10 red-light cameras are installed at high-injury intersections including 25th Street and Main Street, Belvidere and Cary, and the Hull Street corridor. These operate 24 hours a day and carry a US$50 fine. A 30-day grace period applies per new camera site before enforcement begins.

Fines issued to a Hertz hire vehicle in Richmond are typically billed to the renter by the hire company after the hire ends, along with an administrative processing fee. These charges are not covered by any hire insurance or waiver and will appear as post-hire charges on your credit card.

Picking up your Hertz hire at Richmond International Airport (RIC) adds several mandatory fees on top of the base hire rate. These are standard Virginia airport charges and apply to all hire companies at RIC, not just Hertz.

• Virginia state car hire tax: 6%
• Airport concession recovery fee: approximately 5%
• Airport Customer Facility Charge (CFC): approximately US$4.50 per day
• Potential city vehicle licence recovery fees

Combined, these surcharges can add 18% to 25% to the effective cost of your Richmond airport hire compared to the advertised base rate. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Hertz counter in Richmond at collection.

If you prefer to avoid some of these airport-specific fees, off-airport Hertz locations in Richmond such as 4112 W Broad St (Staples Mill HLE) or 8021 W Broad St typically carry lower surcharges, though you will need to arrange your own transport from the airport to those locations.

The minimum age to hire a Hertz car in Richmond, Virginia without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Hertz counter in Richmond.

For Hertz, Thrifty, and Dollar, the additional driver fee for drivers under 25 is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period.

Drivers under 25 hiring in Richmond are also restricted from certain vehicle classes. Categories such as full-size, premium, luxury, SUV, minivan, and convertible are typically reserved for drivers aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

Regardless of age, all drivers must present a valid driver’s licence and a major credit card in their own name with the driver’s name printed on the card for the security deposit hold. Debit and prepaid cards are not accepted for the deposit at the Hertz Richmond counter.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz hire in Richmond as well. This benefit is particularly relevant if you plan to drive beyond Richmond on Virginia highways or toward Washington D.C., where a breakdown or accident far from the city could leave you in a difficult situation.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It is designed for international visitors hiring a Hertz vehicle in Richmond from outside North America. It does not cover damage to the hire vehicle itself, which is handled separately by CDW/LDW cover.

Your Hertz hire in Richmond follows a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges at the Richmond counter.

At collection, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Hertz vehicle in Richmond, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle with less than a full tank, Hertz will charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. These charges will appear on your credit card after the hire ends.

If the vehicle was not full at collection, the starting level must be noted on the agreement and you only need to return it at that same recorded level.

Yes, one-way hires are available through Hertz in Richmond, allowing you to pick up at one location and drop off at a different city or airport.

A drop-off fee may apply depending on your route. This fee is set by Hertz and varies based on the cities involved, the distance, the vehicle class, and the season. The fee is not included in your prepaid rate and is due at the Hertz counter in Richmond at collection.

During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the section labelled as charges due at destination. Review this before confirming your reservation.

Some route combinations, such as same-city airport to downtown Richmond, may carry no drop-off fee at all. Long-distance or cross-country one-ways typically do carry a fee. Cross-border one-ways, such as driving from Richmond into Canada, may be restricted or require prior authorisation from Hertz.

If you need to change your drop-off location after booking, contact support as the hire will be re-priced and the drop-off fee may change.

The Hertz counter at Richmond International Airport (RIC) is open daily from 07:00 to 23:00, which covers most flight arrival and departure windows. However, no specific after-hours key drop or extended return options have been confirmed for the Richmond airport location.

The two city centre Hertz locations in Richmond operate on significantly shorter schedules:

• Staples Mill HLE at 4112 W Broad St: Monday through Friday 08:00 to 17:00, closed weekends
• West Broad St at 8021 W Broad St: Monday through Friday 08:00 to 17:00, Saturday 09:00 to 12:00, closed Sunday

If you have an early morning departure or a late evening return, the Richmond airport Hertz location is your most practical option given its extended daily hours. If you anticipate returning outside counter hours at any Richmond location, contact the Hertz desk directly at collection to ask about available key drop procedures and understand your liability until the vehicle is formally checked in.

When you pick up your Hertz hire in Richmond, the counter agent will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

For Hertz hires in the United States, including Richmond, the typical hold is approximately US$300 to US$400 for standard vehicle classes. Premium, speciality, or larger vehicles may carry a higher hold amount. The exact figure is determined by the Hertz desk in Richmond at the time of collection and may vary by season, vehicle class, and location.

Important requirements for the deposit:

• The card must be a major credit card, not a debit or prepaid card
• The driver’s name must be printed on the physical card
• The card must be in the main driver’s name
• You must present the physical card at the Hertz Richmond counter, not a digital wallet or virtual card number

After you return the vehicle, Hertz releases the hold. Your bank or card issuer controls when it reappears as available credit, which can take up to 15 business days.

Yes, Richmond has several road changes and enforcement systems that can catch Hertz hire drivers off guard, particularly those unfamiliar with the city.

• One-way to two-way conversions: Richmond is actively converting several downtown streets from one-way to two-way traffic, including sections of 17th and 18th Streets and E. Grace Street. Double yellow lines may appear where one-way traffic was previously expected, and signage can be confusing during the transition period.
• Protected bike lanes: Streets such as Franklin Street now feature two-way protected bike lanes with floating parking buffers and narrowed travel lanes. These layouts differ from typical UK road designs and require extra attention.
• Speed limits: Richmond enforces a citywide 35 mph cap on most roads, with only one corridor at 45 mph. Speed cameras in school zones are mobile and can be relocated, so posted limits must be observed consistently.
• Red-light cameras: Active 24 hours a day at multiple high-injury intersections across Richmond.

Any fines issued to your Hertz hire vehicle in Richmond will be billed to you by Hertz after the hire ends, along with an administrative fee. These are not covered by CDW or any insurance waiver.