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Frequently Asked Questions
What does my Hola Car Rentals booking in Rhode Island include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Rhode Island, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Rhode Island.
Will I face unexpected charges at the counter when I hire a car in Rhode Island through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Rhode Island are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Rhode Island charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my hire car at T.F. Green Airport in Rhode Island?
At T.F. Green International Airport (PVD) in Rhode Island, hire car counters are not inside the main terminal. After landing, claim your luggage on the terminal's lower level, then take the escalator up to the Skywalk, an elevated walkway with moving sidewalks and electric carts, which connects directly to the off-terminal InterLink Facility at 700 Jefferson Boulevard.
Inside the InterLink Facility, hire counters for brands such as Avis, Budget, Alamo, Hertz, and Payless are located on the 3rd floor. Vehicles are parked and ready for collection on the 4th floor. There are no shuttle buses between the terminal and the hire facility; the Skywalk is the only connection, and it is clearly signed from baggage claim.
If you have enrolled in a preferred membership programme such as Avis Preferred, your keys may already be in a pre-parked vehicle on the 4th floor, allowing you to skip the counter line. This InterLink setup has been in place since October 2021 and applies to all major brands operating at Rhode Island's busiest airport.
What documents do I need to pick up a hire car in Rhode Island?
To pick up a hire car in Rhode Island, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory in Rhode Island and throughout the United States. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Rhode Island hire counter. Debit cards and prepaid cards cannot be used for the authorisation hold; only a major credit card in the renter's name qualifies.
Are there toll roads in Rhode Island that affect hire car drivers?
Yes, Rhode Island has toll roads that hire car drivers should plan for before getting behind the wheel.
The main toll for passenger cars in Rhode Island is the Claiborne Pell Newport Bridge, which connects Newport on Aquidneck Island to Jamestown on Conanicut Island. Toll rates for a standard 2-axle car are:
- E-ZPass (Rhode Island resident): US$0.83
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, licence plate capture): US$6.00
Rhode Island also operates the RhodeWorks truck toll system at 12 locations on I-95, I-295, I-195, Route 116, US-6, and other roads. This system charges only heavy trucks; passenger cars pay nothing at RhodeWorks gantries.
Hire vehicles in Rhode Island typically come equipped with an electronic toll device. At the counter you can choose an unlimited toll package (generally US$11 to US$25 per day depending on the partner) or pay per use, where the hire company bills you for each toll plus an administrative processing fee. If you drive through a cashless toll without enrolling, the charge is captured by licence plate and billed to the hire company, which then passes it to you along with a fee of US$15 or more per toll event.
Rhode Island has no congestion charges or emissions zones.
Can I get cashback on tolls I pay during my Rhode Island hire?
Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Rhode Island hire.
This benefit is especially useful in Rhode Island if you cross the Newport Bridge, where the Bill by Mail rate for non-residents is US$6.00 per crossing. You still pay tolls normally at the time of travel; Hola Car Rentals reimburses you afterwards once you submit a valid claim.
To claim your Tolls Cashback after returning your Rhode Island hire car:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts or transponder statements from your Rhode Island trip.
How does the after-hours car return work at PVD Airport in Rhode Island?
Yes, after-hours vehicle returns are available at T.F. Green International Airport (PVD) in Rhode Island through the InterLink Facility.
When returning outside of counter operating hours, follow the Car Hire Return signs from Post Road to the 4th floor of the InterLink Facility. Park in your hire company's designated area, for example the Avis or Budget secure lot on that floor. Place your keys and hire contract in the designated key drop box located in the return area.
Important points to keep in mind for after-hours returns in Rhode Island:
- You remain financially liable for the vehicle until a staff member inspects it during the next business day check-in
- Take photos of the car's condition, fuel gauge, and odometer before leaving the keys
- Keep a copy of your hire agreement and any fuel receipts
- A grace period of 29 minutes applies; late fees begin after 30 minutes and a full extra day may be charged after 90 minutes
If you are unsure about specific drop-box locations or hours for your hire brand at the Rhode Island InterLink Facility, check your booking confirmation or contact the branch in advance of your return.
What is the minimum age to hire a car in Rhode Island?
In Rhode Island, the minimum age to hire a car without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter, and most vehicle classes are restricted to renters aged 25 and older.
Typical young-driver surcharge amounts by partner in Rhode Island and across the United States are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Vehicle classes typically restricted to drivers under 25 in Rhode Island include full-size sedans, SUVs, minivans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicles.
A valid driver’s licence and a major credit card in the renter's name are required regardless of age. If your licence uses a non-Latin alphabet, an International Driving Permit is also mandatory for hiring in Rhode Island.
What road conditions should I expect when driving a hire car in Rhode Island?
Rhode Island ranks among the worst states in the country for road quality, with approximately 36% of lane-miles rated in poor condition. Drivers hiring a car in Rhode Island should be prepared for potholed urban roads, particularly in and around Providence, and persistent construction-related lane shifts and closures on major motorways.
Key routes where construction activity is ongoing or expected include:
- I-95 and I-295, where rightward lane shifts and narrowed ramps related to bridge work are in place through 2026 and 2027
- Route 37 and Route 146, which also have active construction zones
- Short-interval closures of 15 minutes or less are common and can occur without much warning
Rhode Island's terrain is mostly flat coastal plain, so elevation changes are minimal. However, low-lying roads are prone to flooding during heavy rain. In winter, Rhode Island can declare statewide motor vehicle travel bans during blizzards, prohibiting all non-emergency vehicles on the road. If you are hiring during winter months, monitor local emergency alerts and check whether a travel ban is in place before driving.
Standard driving rules apply in Rhode Island: right turns on red are permitted after a full stop unless a sign prohibits it, handheld mobile phone use while driving is prohibited, and interstate speed limits are generally 65 to 70 mph.
Is travel assistance included with my Rhode Island hire car booking?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to your Rhode Island hire.
This coverage is designed for situations such as a medical emergency on Rhode Island's highways, a serious accident on I-95, or a flight cancellation affecting your travel to or from T.F. Green Airport. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Pre-existing medical conditions are excluded. Always review your booking confirmation for the exact terms that apply to your Rhode Island trip.
How does the fuel policy work for hire cars in Rhode Island?
Hire cars in Rhode Island operate under a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at the end of your Rhode Island hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location at T.F. Green Airport or your drop-off point, so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Rhode Island InterLink Facility, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.
If the car was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid any dispute.
Do I need an International Driving Permit to hire a car in Rhode Island?
An International Driving Permit (IDP) is mandatory in Rhode Island if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP at all times while driving your hire car in Rhode Island.
If your licence is written in English or uses a Roman alphabet, an IDP is recommended but not strictly required to hire in Rhode Island. However, some hire partners at T.F. Green Airport may request one at their discretion, so obtaining one before you travel is always the safer choice.
Key points to remember about IDPs for Rhode Island hires:
- An IDP is a translation document only; it is not a standalone licence and cannot be used without your original licence
- You must obtain your IDP in your home country before travelling; it cannot be issued to you once you are already in the United States
- All documents presented at the Rhode Island hire counter must be physical originals; digital copies are not accepted
If you are unsure whether your licence requires an IDP for your Rhode Island hire, check with your hire partner or contact Hola Car Rentals customer support before your trip.
What insurance coverage is included in my Rhode Island hire car booking?
The insurance coverage included in your Rhode Island hire depends on the rate plan you selected at booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans for hires in the United States, including Rhode Island.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving in Rhode Island. Not all U.S. states require hire companies to include minimum liability cover by default, so check your confirmation to confirm whether this is included or available as an add-on for your Rhode Island booking.
Common exclusions to be aware of in Rhode Island and across the United States include:
- Damage caused by prohibited use such as off-road driving, DUI, or unauthorised drivers
- Tires, wheels, undercarriage, and roof damage unless specifically covered
- Incidents not reported promptly to the hire partner
Review your booking confirmation carefully to see exactly which protections are included for your Rhode Island hire before you arrive at the counter.
How much is the security deposit for a hire car in Rhode Island?
When you pick up your hire car in Rhode Island, the hire company will place a temporary authorisation hold on your credit card as a security deposit. This hold is not a charge; it reduces your available credit until the hire is concluded and your bank releases it.
For standard vehicle classes at Rhode Island locations, typical holds are approximately US$300 to US$400 on a major credit card. The exact amount varies by hire brand, vehicle class, and location. Premium or specialised vehicles may carry higher holds.
Important requirements for the security deposit at any Rhode Island hire counter:
- The credit card must be a major credit card (not a debit card, prepaid card, or virtual card)
- The card must be physical and in the main driver’s name, with the driver’s name printed on the card
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle in Rhode Island, the hold is released by the hire company, but your bank or card issuer controls when it reappears in your available balance, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person authorisations in Rhode Island.
Can I pick up my hire car in Rhode Island and drop it off in another state?
Yes, one-way hires that start in Rhode Island and end in another state are generally possible, but a drop-off fee may apply depending on the route, hire partner, and vehicle class.
When booking a one-way hire from Rhode Island, the drop-off fee is shown during checkout under the "To pay at destination" section of the booking details page. This fee is set by the hire partner and is not prepaid through Hola Car Rentals; it is paid at the counter when you pick up the vehicle in Rhode Island.
Factors that affect whether a drop-off fee applies and how much it costs:
- Distance between the Rhode Island pickup location and the drop-off city or airport
- The hire partner handling your reservation
- The vehicle class selected (premium and large SUV classes often carry higher fees)
- Season and fleet availability at the destination
Cross-border hires from Rhode Island into Canada or other countries may be restricted or require prior approval from the hire partner. Always check your booking confirmation for any territory restrictions before driving across state or national borders.
If the counter charges a drop-off fee that was not disclosed on your Rhode Island booking confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete.
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