VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Rhode Island include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Rhode Island, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Rhode Island.
Will I face unexpected charges at the Dollar counter in Rhode Island when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Rhode Island are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Rhode Island charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at T.F. Green Airport in Rhode Island?
The Dollar counter at T.F. Green State Airport (PVD) in Rhode Island is not inside the main terminal building. Dollar operates from the Consolidated Rental Car Facility (also called the Conrac or InterLink facility), which is connected to the terminal via a covered Skywalk.
When you arrive at T.F. Green, follow the signs for the Consolidated Rental Car Facility, then walk across the Skywalk to the 3rd floor of the Conrac building, where you will find the Dollar counter along with the other hire brands.
The Dollar location address is 700 Jefferson Boulevard, Warwick, RI 02886. Counter hours are 06:00 to 23:59 daily, with an additional window from 00:00 to 00:30, making it accessible for most flight arrivals into Rhode Island.
Does Dollar have a downtown Providence location in Rhode Island?
Yes, Dollar has a centre location in Rhode Island in addition to the T.F. Green Airport counter. The Providence location is at 400 Silver Spring Street, Providence, RI 02904, and there is also a Dollar presence in East Providence.
If you are not flying into Rhode Island or prefer to pick up your Dollar hire closer to the city centre, the Providence location is an alternative to the airport counter at T.F. Green in Warwick. Keep in mind that off-airport Dollar locations in Rhode Island may have different operating hours than the airport counter, so confirm hours before heading to the branch.
For any Dollar location in Rhode Island, bring your physical driver’s licence, a major credit card in the main driver’s name, and your booking confirmation.
What tolls will I encounter driving a Dollar hire car in Rhode Island?
Rhode Island has a limited toll network, so most driving in a Dollar hire car will be toll-free. The main toll you are likely to encounter is the Claiborne Pell Newport Bridge, a 2.8-mile crossing connecting Newport on Aquidneck Island to Jamestown on Conanicut Island.
Toll costs for a standard passenger vehicle on the Newport Bridge are:
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, licence plate capture): US$6.00
Rhode Island also has the RhodeWorks system at 12 locations on I-95, I-295, I-195, and other routes, but this applies only to heavy trucks. Passenger cars in a Dollar hire pay nothing at RhodeWorks gantries.
Rhode Island has no congestion charges, emissions zones, or city-centre driving fees. Your Dollar hire vehicle in Rhode Island will include an electronic toll device. At the counter you can choose an unlimited toll package or pay per use, with administrative fees added per unpaid toll if you do not enrol.
Can I get cashback on Newport Bridge tolls paid in my Dollar hire in Rhode Island?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Rhode Island, including the Newport Bridge toll.
For example, if your Dollar booking total is US$400, the cashback cap is US$20. If you paid US$12 in Newport Bridge tolls, you receive US$12 back. If you paid US$30, you receive US$20 (the cap).
To claim after your Rhode Island hire ends:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Dollar hire agreement signed at pick-up, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What taxes and fees are added to a Dollar hire in Rhode Island?
When collecting your Dollar hire in Rhode Island, several state and airport fees are added on top of the base rate. These apply to all hire brands in the state, not just Dollar.
- Rhode Island hire surcharge: 8% on gross receipts for the first 30 days of the hire
- Rhode Island sales and use tax: 7% on total hire charges
- Airport Concession Fee Recovery (ACFR): reimburses Dollar for fees paid to T.F. Green Airport; mandatory at the airport counter
- Customer Facility Charge (CFC): funds the Consolidated Rental Car Facility at T.F. Green
- Customer Transport Fee: covers shuttle and Skywalk access between the terminal and the Conrac building
Your booking confirmation will show which fees are included in your prepaid rate and which are listed as payable at pick-up. If your confirmation shows taxes and fees as included and Dollar charges them again at the counter, the No Extra Charges© guarantee may apply. Rhode Island has no tourism surcharge on hire vehicles.
What documents do I need to pick up a Dollar hire car in Rhode Island?
To collect your Dollar hire in Rhode Island, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence (no photocopies or digital versions accepted)
- A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Rhode Island from abroad
If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside the original licence. If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
Debit cards and prepaid cards are not accepted for the security deposit at the Dollar counter in Rhode Island.
Is a credit card required for the Dollar deposit in Rhode Island?
Yes, a physical major credit card in the main driver’s name is required for the security deposit hold at the Dollar counter in Rhode Island. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted.
At T.F. Green Airport and other Dollar locations in Rhode Island, the typical security hold for a standard vehicle is approximately US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and Dollar's current policy at that location. Premium or speciality vehicles may carry a higher hold.
The hold is a temporary authorisation, not a charge. After you return the Dollar hire in Rhode Island, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.
To avoid issues, notify your bank of your travel to Rhode Island before arrival, and bring a backup credit card in your name in case your primary card is declined.
What is the young driver surcharge for Dollar hires in Rhode Island?
Yes, Dollar charges a young driver surcharge in Rhode Island for renters aged 20 to 24. The fee is approximately US$25 per day, capped at approximately US$98 for the hire period.
In Rhode Island, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire a Dollar vehicle but will pay the daily underage fee on top of the base rate. Most vehicle classes are restricted for under-25 drivers; economy, compact, and intermediate categories are typically available, while full-size, SUV, premium, luxury, and speciality classes are generally reserved for drivers aged 25 and older.
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Dollar-adjacent Avis and Budget rates may waive the underage fee when the waiver is explicitly shown on your booking confirmation. This exception does not apply to Dollar directly, so confirm the details of your specific reservation before collection at the Rhode Island counter.
How does the fuel policy work for Dollar hires in Rhode Island?
Dollar hires in Rhode Island follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid additional charges.
At collection at the Dollar counter in Rhode Island, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Dollar hire in Rhode Island, refuel within approximately 10 miles of the return location, whether that is the T.F. Green Airport Conrac facility or a city branch. Keep your final fuel receipt showing the date, time, and station address.
If you return the car below the recorded starting level, Dollar may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee
Returning the tank full is always the most cost-effective option for your Rhode Island hire.
Does Dollar in Rhode Island include insurance coverage in the hire?
Dollar hires in Rhode Island can include Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW), which reduce your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. Your booking confirmation will specify whether CDW or LDW is included and whether a deductible applies.
CDW and LDW do not cover third-party liability, meaning injury or property damage you cause to other people or vehicles. For that protection, you would need Third-Party Liability coverage (LIS or SLI). Some U.S. states require hire companies to include a state-minimum liability amount, but not all states do, so check your Dollar hire agreement in Rhode Island carefully.
Common exclusions from CDW and LDW at Dollar in Rhode Island include:
- Tires, wheels, and undercarriage damage
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the hire agreement
Always review the hire agreement at the Dollar counter in Rhode Island before signing to confirm exactly what is covered and what deductible applies.
Can I add an additional driver to my Dollar hire in Rhode Island?
Yes, you can add an additional driver to your Dollar hire in Rhode Island, but the extra driver must be present at the counter at collection with their own valid driver’s licence.
If your booking confirmation shows the additional driver as included, no extra fee applies for the first additional driver. If it is not included, Dollar charges approximately US$13.50 per hire day for an additional driver, with a maximum cap of US$189 for the hire period in Rhode Island.
Requirements for additional drivers at Dollar in Rhode Island:
- Must be present at the T.F. Green Airport counter or city branch at collection
- Must present a valid physical driver’s licence, plus an IDP if the licence uses a non-Latin alphabet
- Must meet the minimum age requirements; young driver surcharges may apply if the additional driver is under 25
- Must sign the hire agreement
Only drivers listed on the Dollar hire agreement in Rhode Island are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage.
What happens if I miss a toll in my Dollar hire car in Rhode Island?
If you drive through a toll in Rhode Island without paying, such as the Newport Bridge, the toll system captures your licence plate and issues a Bill by Mail charge. For the Newport Bridge, the Bill-by-Mail rate for a passenger vehicle is US$6.00, compared to US$4.00 with E-ZPass.
Beyond the toll itself, Dollar may pass on an administrative or processing fee for each unpaid toll, which can be US$15 or more per incident. These charges often appear on your credit card days or even weeks after you return the Dollar hire in Rhode Island, because toll agencies process invoices in batches.
To avoid unexpected post-hire charges on your Rhode Island Dollar hire:
- Ask the Dollar agent at collection about the toll programme options, including unlimited daily packages or pay-per-use enrolment
- If you use your own E-ZPass or a third-party service like NextPass, inform the counter agent so the vehicle's default device can be deactivated to prevent duplicate charges
- Keep all toll receipts and your final Dollar hire invoice in case you need to dispute a charge
Is travel assistance included with a Dollar hire booking in Rhode Island?
Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident during your Dollar hire in Rhode Island.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is designed for travellers visiting Rhode Island from abroad. Residents of the United States and Canada do not qualify for this benefit.
If you need assistance during your Dollar hire in Rhode Island, contact Terrawind 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Travel assistance does not cover damage to the Dollar hire vehicle itself (that requires CDW or LDW) or liability to third parties (that requires LIS or SLI).
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