Car Hire
in Kansas City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Kansas City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kansas City.

No. With Hola Car Rentals, all costs and charges for your booking in Kansas City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kansas City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Kansas City International Airport (MCI), hire car counters are not located inside the terminal. All major brands including Avis, Enterprise, Alamo, and Budget operate from a consolidated hire car facility situated at 648 Madrid Ave / 1 Nassau Cir, Kansas City, MO 64153.

Here is what to expect step by step:

• Exit baggage reclaim and walk to the central median shuttle bus pickup area
• Board the free grey and black Hire Car Shuttle, which runs every 20 to 30 minutes and serves all major brands
• The shuttle transports you to the off-airport consolidated facility
• At the facility, take the escalator or lift to the counter for your hire agreement and keys

Allow approximately 30 to 60 minutes from baggage reclaim to driving away, including wait times for the shuttle and counter processing. Counter hours vary by brand; Avis operates Monday to Friday and Sunday from 7:30 AM to 1:00 AM and Saturday from 7:30 AM to 11:00 PM, while Enterprise operates daily from 5:00 AM to midnight. After-hours collection at the counter is generally unavailable, but 24-hour key drop-off is provided at the facility.

Kansas City itself does not have toll roads, electronic toll systems, or congestion charges. Missouri operates only one toll facility in the entire state: the Lake of the Ozarks Community Bridge on State Highway MM, located well outside the Kansas City metropolitan area.

If your journey takes you to that bridge, here is what to know:

• Payment is cash only at the toll booth; transponders or electronic payments are not accepted
• Standard hire cars (2-axle vehicles) pay US$3.00 from May to September and US$2.00 during other months
• You cannot cross without paying cash; no invoice or violation option is available

Since Missouri has no cashless toll roads, the electronic toll programmes offered by hire companies at the Kansas City counter (such as e-Toll or TollPass) are not useful within the city. Missouri also has no congestion charges or emissions zones. If you plan to drive solely within Kansas City and its surrounding area, you will not encounter any tolls.

To collect your hire car in Kansas City, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card in the driver’s name with the cardholder’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if visiting from abroad

If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP). The IDP is a translation document only and must be presented alongside your original licence, not instead of it.

At Kansas City International Airport (MCI), some brands also require a secondary form of ID such as a valid passport or travel itinerary showing your return date. All documents must be physical originals; digital copies on a phone or tablet are not accepted at the Kansas City counter.

Yes, Tolls Cashback is included in all Hola Car Rentals bookings, including Kansas City hires, even though Missouri has virtually no toll roads within the metropolitan area.

The benefit becomes relevant if your Kansas City trip involves crossing the Lake of the Ozarks Community Bridge (the only toll in Missouri, requiring cash payment of US$2.00 to US$3.00) or if you drive into neighbouring states such as Kansas or Oklahoma that have toll roads.

How to claim after your hire ends:

• Email [email protected] within 30 days of returning the vehicle
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• The refund covers the lesser of your actual toll costs or up to 5% of your total booking value
• Refunds are processed to your original payment method within 7 to 10 working days after approval

Late submissions received after 30 days are not accepted, so keep your toll receipts from your Kansas City trip and submit promptly.

An International Driving Permit (IDP) is mandatory in Kansas City if your foreign driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP together at the counter.

If your licence is printed in the Latin alphabet and was issued by a country that participated in the 1949 Geneva Convention on Road Traffic or has a reciprocal agreement with the United States, an IDP is not strictly required but is recommended as a helpful translation document.

Important points to remember for your Kansas City collection:

• The IDP is a translation only and is invalid without your original licence
• You must obtain the IDP in your home country before travelling; it cannot be issued in the United States
• At Kansas City International Airport (MCI), some brands also request a secondary ID such as a valid passport or travel itinerary
• All documents presented at the Kansas City counter must be physical originals; digital copies are not accepted

Yes, a major credit card is required to hire a car in Kansas City. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must have sufficient available credit to cover the authorisation hold.

Key points regarding the credit card requirement at Kansas City locations:

• Debit cards and prepaid cards are not accepted for the authorisation hold
• Virtual or single-use card numbers are not accepted; you must present the physical card
• Even if you prepaid your booking online, you still need to show a physical credit card at the Kansas City counter
• The typical authorisation hold for a standard vehicle in the United States is approximately US$300 to US$400, though the exact amount is set by the hire company at collection

It is advisable to notify your bank before travelling to Kansas City so that the in-person authorisation is not flagged as suspicious. Bringing a backup credit card in your own name is also recommended in case your primary card is declined.

Returning your hire vehicle in Kansas City is straightforward whether you collected it at the airport or a city centre location.

At Kansas City International Airport (MCI), return the vehicle to the consolidated hire car facility at 1 Nassau Cir / 648 Madrid Ave. A 24-hour drop-off service is available: park the car in the designated area and deposit the keys in the key drop box. A shuttle from the facility will take you back to the terminal.

At city centre locations such as the Avis branch at 3412 Main St, return the vehicle to the on-site car park. A 24-hour key drop box is also available for after-hours returns.

To avoid fuel charges when returning in Kansas City:

• Refuel within approximately 10 miles of the return point before dropping off
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the dashboard showing the fuel gauge at full
• If returning after hours, leave the receipt in the key envelope and keep a photo for your records

The standard grace period for returns is usually 30 minutes after your scheduled time; returning later may incur additional hourly or daily charges.

In Kansas City, the security deposit is held as a temporary authorisation on your credit card at collection, not as an actual charge. For standard vehicles in the United States, the typical hold is approximately US$300 to US$400, though the exact amount varies by hire brand, vehicle class, and location.

Important points regarding the deposit hold:

• Premium or specialised vehicles may require a higher hold
• The hold reduces your available credit until your bank releases it after the hire ends
• Banks control the release process, which can take up to 15 working days after the vehicle is returned
• Debit cards, prepaid cards, and virtual cards are not accepted for the hold at Kansas City counters

To prepare for collection, confirm with your bank that your card is enabled for in-person transactions and that you have sufficient available credit to cover the hold and any expected charges. It is also advisable to carry a backup credit card in your own name.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, applicable to Kansas City hires as well. This service is intended for non-North American residents; residents of the United States and Canada do not qualify.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident, especially useful on Kansas City’s extensive motorway network
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you require assistance during your Kansas City hire, for example after a breakdown on one of the city’s many motorways, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When calling, have your full name and Hola Car Rentals confirmation number ready. This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability; check your booking confirmation for the exact terms applicable to your Kansas City hire.

Yes, you can add an additional driver to your Kansas City hire, either at no extra cost if your rate includes it or for a daily fee payable at the counter.

Typical additional driver charges in Kansas City when not included in your rate:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver at the Kansas City counter:

• The additional driver must be present at collection with a valid driving licence
• If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• For Avis, Budget, and Payless in Kansas City, additional drivers are generally required to be at least 25 years old

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Check your Hola Car Rentals confirmation to see if your Kansas City rate already includes one free additional driver.

Yes, age restrictions and surcharges apply to drivers under 25 at Kansas City hire locations. Missouri does not have a state law requiring rentals for drivers under 25, so the standard policies of each hire brand apply.

Key points for Kansas City hires:

• Drivers aged 21 to 24 can hire but will pay a daily young-driver surcharge on top of the base rate
• Drivers under 21 are generally not permitted to hire in Kansas City
• Many vehicle categories including full-size saloons, SUVs, minivans, convertibles, luxury, and premium vehicles are restricted to drivers aged 25 and over
• Economy, compact, and intermediate vehicles are usually available to drivers aged 21 to 24

An exception at Kansas City Avis and Budget locations is if you are aged 21 to 24 and hold a passport from Latin America or the Caribbean; in this case, the young-driver surcharge may be waived on eligible Hola Car Rentals rates. This waiver must be explicitly stated on your booking confirmation and applies only to certain vehicle categories. Verify your eligibility before collection by checking your confirmation or contacting Hola Car Rentals support.

Yes, one-way hires from Kansas City to another city are possible, though a drop-off fee may apply depending on your route, the hire brand, and the vehicle category.

General patterns for one-way hires from Kansas City:

• Kansas City airport to a city centre location: often no drop-off fee
• Kansas City to another city within Missouri or neighbouring states: a drop-off fee usually applies and varies with distance and vehicle class
• Long-distance or cross-country one-ways from Kansas City: fees tend to be higher and some routes may not be permitted

The drop-off fee, if applicable, will be shown during the booking process under the section detailing amounts payable at the destination. It is not included in the pre-paid rate and cannot be covered by No Extra Charges© Coverage unless not disclosed at the time of booking.

If you need to amend your drop-off location after booking, contact support promptly, as route changes can alter the price and availability. Always check your confirmation to confirm the exact fee for your Kansas City departure route.

For a Kansas City hire, two main types of cover are important to understand before collection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. CDW/LDW does not cover damage caused to other vehicles or persons.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to third parties while driving in Kansas City. Missouri does not mandate hire companies to include minimum liability cover in all cases, so levels can vary by brand and rate. Hola Car Rentals strongly recommends adding supplementary liability cover for your Kansas City hire.

Common exclusions include:

• Prohibited uses such as off-road driving, driving under the influence, or unauthorised drivers invalidate both coverages
• Tires, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased
• Only drivers listed on the hire agreement are covered

Check your Hola Car Rentals booking confirmation to verify which covers are included and what excess applies to your Kansas City hire.