National Car Hire
in Kansas City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Kansas City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kansas City.

No. With Hola Car Rentals, all costs and charges for your booking in Kansas City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kansas City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Kansas City International Airport (MCI) is not inside the terminal. After collecting your bags, exit to the centre median outside baggage claim and board the grey and black Rental Car Shuttle Bus.

• Shuttles run every 20 to 30 minutes and the journey takes 5 to 8 minutes
• The consolidated hire car facility is located at 648 Madrid Ave (also referenced as 1 Nassau Cir), Kansas City, MO 64153
• National is co-located with Enterprise and Alamo at that facility
• Once inside, take the escalator or lift to the counter to complete your agreement and collect your keys
• The walk from the counter to the car lot is roughly 50 to 400 feet

From the moment you exit baggage claim, Budget 20 to 45 minutes in total before you are driving away, depending on wait times and counter queues. National counter hours at MCI run daily from 5:00 AM to 11:59 PM.

Yes, you can return a National hire car after hours at Kansas City International Airport in Kansas City. The consolidated hire car facility at 648 Madrid Ave supports 24-hour drop-off.

• Follow signs to the facility and park in the designated National return area
• Place your keys in the after-hours key drop box provided at the facility
• Take photos of the vehicle condition and fuel gauge before leaving, and keep your final fuel receipt
• Your hire agreement will be closed once the facility processes the return during operating hours

If you are returning to a Kansas City city centre location such as the downtown branch at 3412 Main St, a 24-hour key drop box is also available there. Note that after-hours collection is not available at any Kansas City National location, so plan your arrival accordingly if you need to collect a vehicle outside normal counter hours.

Yes, National hire has city centre locations in Kansas City in addition to the MCI Airport facility.

• Kansas City Downtown: 3412 Main St, Kansas City, MO 64111. Hours are Monday to Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 9:00 AM to 1:00 PM. Free pickup service is available during operating hours by calling ahead. A 24-hour key drop box is available for returns.
• Loews Kansas City Hotel: 1515 Wyandotte St, Kansas City, MO 64108. Hours are Monday to Friday 7:00 AM to 6:00 PM and Saturday 8:00 AM to 1:00 PM. Free pickup is also available during hours.
• Kansas City State Ave: 8345 State Ave, Kansas City, KS 66112

City centre National locations in Kansas City have shorter hours than the airport counter and do not require a shuttle, making them convenient if you are already in the downtown area. If you are arriving by plane, the MCI Airport facility is the most practical option.

Yes, all bookings through Hola Car Rentals include Tolls Cashback, and it applies to your National hire in Kansas City even though Missouri has very few toll roads.

Missouri has only one toll facility, the Lake of the Ozarks Community Bridge on State Highway MM, which charges US$2.00 to US$3.00 for standard passenger vehicles and accepts cash only. If your Kansas City itinerary takes you near that bridge, or if you drive into neighbouring states with toll roads, you can claim cashback on those tolls.

To claim, email [email protected] within 30 days of returning your National vehicle with:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the National counter
• A receipt or statement showing the toll charges paid

The refund covers the lesser of your actual toll costs or 5% of your total booking value, and is processed to your original payment method within 7 to 10 business days after approval.

Toll roads are not a significant concern for most National hire car customers driving in and around Kansas City. Missouri has only one toll facility in the entire state: the Lake of the Ozarks Community Bridge on State Highway MM.

• This bridge is the only toll road in Missouri and is not on typical Kansas City metro routes
• It accepts cash only. No electronic transponders, E-ZPass, or cashless payment options work at this location
• Standard passenger vehicles (the type typically rented through National) pay US$2.00 during off-peak months and US$3.00 from May through September
• Missouri has no congestion charges, emissions zones, or city-centre driving fees

Because Kansas City roads are largely toll-free, the electronic toll device included in your National hire vehicle will rarely be triggered locally. If you plan to drive into neighbouring states such as Kansas or Oklahoma, check whether toll roads apply in those areas, as rules differ by state. Keep any toll receipts to submit a Tolls Cashback claim through Hola Car Rentals after your hire ends.

To collect your National hire car in Kansas City, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents presented at the National counter in Kansas City must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.

When you pick up your National hire car in Kansas City, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

• The hold is not a charge. It temporarily reduces your available credit until released after you return the vehicle
• Your bank controls how quickly the hold disappears after drop-off, which can take up to 15 business days
• Premium or speciality vehicle classes may carry a higher hold amount
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Kansas City National counter

Bring a physical major credit card with your name printed on it and sufficient available credit to cover both the hold and any expected charges. A backup credit card in your name is also recommended in case your primary card is declined.

The minimum age to rent a National hire in Kansas City without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the counter.

• National charges US$15 per day plus taxes for additional drivers, and similar surcharges apply for young renters under 25
• Drivers under 25 are also restricted from renting certain vehicle classes, including full-size SUVs, minivans, premium, luxury, and convertible categories
• Economy, compact, and intermediate sedan or SUV classes are generally available to drivers aged 21 to 24
• Missouri is not one of the states (New York or Michigan) that legally requires rentals to drivers aged 18 and over, so the standard 21-minimum policy applies at Kansas City National locations

Regardless of age, all drivers must present a valid driver’s licence, a major credit card in their name, and meet all standard document requirements at the National counter in Kansas City.

Yes, most bookings through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this applies to National hire in Kansas City. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident, which is particularly relevant on Kansas City highways such as the I-435 beltway or the complex Downtown Loop
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Kansas City reservation.

Diverging Diamond Interchanges (DDIs) are a road design used at several locations in Kansas City that can be disorienting if you have not encountered them before. They are relevant to anyone driving a National hire in the area for the first time.

In a standard interchange, traffic stays on the right. In a Diverging Diamond, drivers cross over to the left side of the road at two signal points within the interchange, then cross back. This eliminates left-turn conflicts and reduces crash points, but it requires you to follow lane markings carefully and resist the instinct to veer right.

• Examples in the Kansas City area include the interchange at I-435 and Front Street
• Signage and pavement markings guide you through, but the crossover can feel counterintuitive at speed
• Slow down, follow the signals, and stay in your marked lane through the interchange

Kansas City also has the Downtown Loop (Alphabet Loop), a 4-plus-mile elevated interchange combining I-70, I-35, I-670, and other routes with 24 exits labelled 2A through 2Z (skipping I and O). If you are driving a National hire through downtown Kansas City, plan your exit in advance using GPS navigation.

Yes, you can add an additional driver to your National hire in Kansas City, either as part of your rate or by paying a fee at the counter.

• National charges US$15 per day plus applicable taxes for additional drivers when not included in your rate
• Check your Hola Car Rentals booking confirmation for the line that reads "Additional driver free of charge" to see if your rate already includes one driver at no extra cost
• The additional driver must be present at the National counter in Kansas City at the time of pickup, with a valid driver’s licence and any required identification
• If the additional driver’s licence is not in a Latin (Roman) alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the National vehicle in Kansas City, cover may be void and additional charges could apply.

National hire cars in Kansas City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Kansas City facility
• Refuel within approximately 10 miles of the return location, whether that is the MCI Airport facility at 648 Madrid Ave or a downtown Kansas City branch
• Keep your final fuel receipt showing the date, time, and station address
• If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a service fee

If the vehicle was not full at pickup, ask the National agent in Kansas City to record the exact level on the agreement and return it at that same level to avoid charges.

Yes, one-way hires are possible with National in Kansas City, but a drop-off fee may apply depending on your return location.

• If you pick up at the Kansas City MCI Airport facility and return to a different city or state, a one-way drop-off fee is typically charged by National and will be listed under the "To pay at destination" section during the Hola Car Rentals booking process
• Same-city returns, such as picking up at MCI Airport and dropping off at the Kansas City downtown branch at 3412 Main St, often carry no drop-off fee, but confirm this during checkout
• Long-distance or cross-country one-way routes generally carry higher fees, and some routes may not be permitted depending on National's fleet repositioning rules
• Cross-border one-ways, such as returning the vehicle in Canada, are subject to separate restrictions and must be confirmed before booking

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. Always review the "To pay at destination" section of your Hola Car Rentals confirmation before finalising a one-way Kansas City hire.