Car Hire
at Phoenix Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Phoenix Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Phoenix Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Phoenix Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Phoenix Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car counters at Phoenix Airport are located off-terminal at the Rental Car Centre (RCC), 1805 E Sky Harbour Circle South, Phoenix, AZ 85034. You do not go to a counter inside the terminal.

To reach the RCC from Phoenix Airport, follow these steps:

• After collecting your bags at baggage reclaim (Level 1 of Terminal 4 for international arrivals), follow the purple "Rental Car Centre" signs to the PHX Sky Train station on the arrivals level.
• Board the free Sky Train, which runs 24 hours a day, 7 days a week, every 3 to 5 minutes. The ride to the RCC takes approximately 10 to 15 minutes.
• Exit the Sky Train directly into the RCC lobby, where all major brands including Enterprise, Alamo, National, Avis, Budget, Hertz, and Dollar have counters on-site.

If you are arriving on an international flight, Budget 90 to 180 minutes from landing to driving away, accounting for immigration, customs, baggage reclaim, the Sky Train ride, and counter service. Individual brand counter hours vary, so verify your hire company's schedule before arriving late at night or on a holiday.

No, there are no toll roads in Arizona, so driving to and from Phoenix Airport involves zero toll charges on any route within the state.

Unlike destinations such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll plazas, or congestion zones. Systems like E-ZPass or SunPass are not used here, and hire companies' e-Toll programmes are not relevant for driving in Arizona.

If you plan to drive beyond Arizona into neighbouring states such as California, toll roads may apply in those areas. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during your hire. To claim, email [email protected] within 30 days of returning the vehicle, attaching your hire agreement and toll receipts.

To collect your hire car at Phoenix Airport, you must present the following physical documents at the Rental Car Centre counter:

• A valid, original driver’s licence in the main driver’s name. If your licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory as a translation alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the hold.
• Your booking confirmation or printed voucher.
• A valid passport or government-issued photo ID (required for international visitors).
• Round-trip flight tickets or travel itinerary.

All documents must be physical originals. Digital versions displayed on a phone are not accepted at Phoenix Airport counters. If any additional drivers will share the vehicle, they must also be present at pickup with their own valid licence and ID.

Hiring at Phoenix Airport adds several mandatory charges on top of your base rate that can increase the total cost by 25% or more compared to off-airport locations.

The main fees to expect include:

• Arizona state tax of 10%, plus a Phoenix local tax of 4.05% and a flat US$2.50 per day surcharge, for a combined local tax burden of approximately 14.05% plus US$2.50 per day.
• An airport concession recovery fee of approximately 11.11%, which covers the hire company's participation in the Rental Car Centre.
• A customer facility charge (CFC) of approximately 3.25%, often calculated as around US$6 per day, which can reach US$42 for a one-week hire.

These charges are mandatory for all brands operating at the Phoenix Airport Rental Car Centre and cannot be avoided if you pick up at that location. Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at the counter. If a fee appears at the counter that was not disclosed on your confirmation, keep all paperwork and contact support after your hire ends.

An International Driving Permit (IDP) is not always required to hire a car at Phoenix Airport, but whether you need one depends on your licence.

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory. It serves as a translation and must be carried alongside your original licence at all times. It is not a standalone document and will not be accepted without the original licence.

If your licence is printed in the Latin (Roman) alphabet, an IDP is recommended but not strictly required at Phoenix Airport. However, some hire desks may request one as additional verification, so carrying one reduces the risk of complications at the counter.

You must obtain your IDP in your home country before travelling. U.S. organisations such as AAA do not issue IDPs to holders of non-U.S. licences. All documents presented at the Phoenix Airport Rental Car Centre must be physical originals.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Phoenix Airport, in addition to restrictions on which vehicle classes they may hire.

In Arizona, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay a daily underage fee that varies by hire company:

• Avis and Budget: approximately US$13 per hire day, capped at US$65 per hire.
• Hertz, Dollar, and Thrifty: approximately US$13.50 per hire day, capped at US$189 per hire.
• Alamo, National, and Enterprise: approximately US$15 per day.

Vehicle class restrictions also apply. Most brands at Phoenix Airport limit drivers under 25 to economy, compact, standard saloon, and compact or medium SUV categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.

Drivers from Latin America or the Caribbean hiring through Avis or Budget may qualify for a young-renter fee waiver on eligible rates. Check your booking confirmation to see if this waiver is included.

Hires picked up at Phoenix Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees, follow these steps:

• At pickup, confirm the fuel level with the agent and ensure the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge.
• During your hire, use the correct fuel type as shown in the vehicle documentation.
• Before returning to the Phoenix Sky Harbour Circle South, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level at Phoenix Airport, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Refuelling near the Phoenix Airport return location before dropping off the vehicle is the most cost-effective approach.

Returning your hire car late at Phoenix Airport can result in additional charges, and the grace period is stricter than at some other locations.

The standard grace period is 30 minutes. At Phoenix Airport, late returns beyond that 30-minute window trigger immediate extra-time charges, typically billed in increments of a partial or full day, with no additional buffer. This is stricter than some other U.S. hire locations.

If you know you will be late, contact the hire company as early as possible using the number on your hire agreement. Extending your hire in advance is usually less expensive than being charged for an unplanned late return at the counter.

For after-hours returns at the Phoenix Sky Harbour Circle South, most brands provide a key drop box. Park in your brand's designated lane, leave the keys in the drop box, and retain a photo of the vehicle condition and fuel gauge. Then take the free PHX Sky Train back to the terminal. Note that your liability for the vehicle continues until the hire company formally checks it in the next business day.

Yes, you can add an additional driver to your hire at Phoenix Airport, either at the time of pickup or at any point during your hire by visiting the Rental Car Centre counter.

Both the primary hirer and the additional driver must be present at the counter. The additional driver must present a valid driver’s licence and any required identification. If their licence uses a non-Latin alphabet, an IDP is also required.

Additional driver fees at Phoenix Airport vary by brand:

• Avis and Budget: US$13 per hire day, capped at US$65 per hire.
• Hertz, Dollar, and Thrifty: US$13.50 per hire day, capped at US$189 per hire.
• Alamo, National, and Enterprise: US$15 per day.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your reservation. Only drivers listed on the hire agreement are covered by the vehicle’s protections, so never allow an unlisted person to drive the car.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your trip from Phoenix Airport.

Core benefits typically include:

• Travel and medical coverage for up to 5 passengers in the vehicle.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage is designed for situations such as a medical emergency on an Arizona highway or a legal complication following an accident near Phoenix Airport. To activate assistance, call the 24-hour line at +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001, providing your Hola Car Rentals confirmation number and location.

Important: this benefit applies only to travellers who are not residents of the United States or Canada. U.S. and Canadian residents do not qualify. Check your booking confirmation for the exact coverage terms and limits that apply to your reservation.

Yes, a major credit card in the main driver’s name is required to pick up a hire car at Phoenix Airport. The card must have the driver’s name physically printed on it and must be presented in person at the Rental Car Centre counter.

The hire company will place a temporary authorisation hold on the card at pickup. Typical hold amounts in the United States range from US$300 to US$400 for standard vehicles, though the exact amount varies by brand, vehicle class, and hire duration. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at Phoenix Airport. Even if you prepaid your booking in full, you must still present a physical credit card at the counter.

To avoid problems at the Phoenix Airport Rental Car Centre, notify your bank of your travel plans in advance, confirm your card is enabled for in-person U.S. transactions, and bring a backup credit card in your name in case your primary card is declined.

Yes, one-way hires from Phoenix Airport to another city are generally available, but a drop-off fee may apply depending on the route, hire company, and vehicle class.

The drop-off fee is route-specific and is calculated at the time of booking. You will see it listed under the "To pay at destination" section on the booking details page before you confirm your reservation. Common patterns include:

• Phoenix Airport to another Arizona city: a drop-off fee may or may not apply depending on distance and brand.
• Phoenix Airport to a different state such as California or Nevada: a drop-off fee typically applies and can be significant for longer distances.
• Cross-border returns to Mexico: these are generally restricted or require prior approval from the hire company.

The drop-off fee cannot be prepaid and is settled at the Phoenix Airport counter or the return location. If the fee shown at pickup differs from what appeared on your booking confirmation, keep all paperwork and contact support after your hire ends. Changing your return location after booking may reprice the entire reservation and recalculate the fee.

Two main types of cover are relevant for a hire car at Phoenix Airport: one that protects the vehicle itself, and one that protects other people and property.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the hire vehicle is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or injuries to other people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. Arizona does not require hire companies to include state-minimum liability in every hire, so this coverage is not automatically guaranteed. Hola Car Rentals strongly recommends adding supplementary liability cover to your Phoenix Airport booking.

Additional optional coverages available at the counter include:

• Personal Accident Insurance (PAI) for your own injuries.
• Personal Effects Cover (PEC) for belongings inside the vehicle.

Check your booking confirmation to see which protections are already included in your rate before accepting anything at the Phoenix Airport Rental Car Centre counter.