Car Hire
at Oakland Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Oakland Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Oakland Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Oakland Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Oakland Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car counters at Oakland Airport are located off-terminal at the Rental Car Centre, 7600 Earhart Rd, Oakland, CA 94621. You do not walk directly to a counter inside the terminal.

To reach the Rental Car Centre from Oakland Airport:

• From Terminal 1 (Gates 1 to 17): descend one level via escalator or lift to baggage reclaim, exit through the main doors, and cross two roadways to the third kerb island
• From Terminal 2 (Gates 20 to 32): follow the long concourse to baggage reclaim on Level 1, exit, and cross to the second kerb
• Look for blue and white overhead signs reading "Rental Car Centre Shuttle"

Shuttle buses run every 7 minutes during peak hours (4:00 AM to 1:00 PM) and approximately every 10 minutes at other times. The journey takes 5 to 7 minutes. Place larger suitcases in the luggage racks on the shuttle.

Once inside the Rental Car Centre, check the large directory board to locate your specific hire agency counter. Brands operating on-site include Avis, Alamo, Hertz, Dollar, Thrifty, Enterprise, and Budget. Allow roughly 30 to 40 minutes from baggage reclaim to driving away, not including any immigration or customs processing time.

Yes, there is a mandatory Customer Facility Charge (CFC) applied to every hire taken at Oakland Airport, and it is separate from your prepaid rate.

On-airport hire companies at Oakland Airport (such as Hertz, Avis, Budget, National, Dollar, Thrifty, and Enterprise) charge a CFC of US$10 per hire contract. This fee funds the consolidated Rental Car Centre facility. It will appear as a separate line item on your hire agreement and is not included in most prepaid rates.

If you hire from an off-airport operator that uses a shuttle to reach the Oakland Airport Rental Car Centre, a reduced fee of US$6 applies instead, to offset bus costs.

This charge is a local government-mandated fee and is not something the hire company or Hola Car Rentals can waive. Review your booking confirmation carefully to see whether this fee is listed under "Taxes and Fees: Included" or under "Total to pay at destination," as that determines whether it is already covered in your prepaid amount.

Counter hours at Oakland Airport vary by hire brand. The Rental Car Centre building itself operates 24 hours a day, but individual counters have their own schedules:

• Avis: 6:00 AM to 12:00 AM (midnight) daily
• Budget: 6:00 AM to 12:00 AM daily
• Enterprise: 7:00 AM to 11:59 PM Monday to Friday; 7:00 AM to 10:30 PM Saturday and Sunday
• Hertz, Dollar, and Thrifty: 6:00 AM to 1:00 AM daily

After-hours collection and drop-off at Oakland Airport are available through special request at some brands. However, the vehicle remains your responsibility until the hire company completes a satisfactory check-in. Return boxes are available in the return area for after-hours returns.

If your flight arrives outside a counter's operating hours, confirm after-hours arrangements directly with your hire brand before travel. Hire companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed.

Tolls near Oakland Airport are fully cashless and use California's FasTrak electronic system. There are no cash toll booths on Bay Area roads, so you must have a payment method in place before driving on any toll road.

The most common toll you will encounter from Oakland Airport is the Bay Bridge (westbound towards San Francisco), which costs approximately US$8.50 with a FasTrak transponder. The Golden Gate Bridge costs US$9.75 southbound with FasTrak.

At the Oakland Airport Rental Car Centre counter, you have three options:

• Purchase the hire company's toll programme (for example, Enterprise TollPass at US$4.95 per day, capped at US$34.65 per hire period, plus actual tolls at the highest undiscounted rate)
• Add the hire vehicle's licence plate and dates to your own FasTrak account before driving
• Do nothing, in which case the toll authority invoices the hire company via plate recognition and the company bills you the toll plus high processing and administrative fees, which can be 30 to 50 percent above FasTrak rates

Toll charges are typically billed to your card 4 to 6 weeks after the hire ends. All bookings include Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.

To collect your hire car at Oakland Airport, you must present the following physical documents at the counter:

• A valid, original driving licence (not a digital copy)
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at Oakland Airport hire counters or anywhere else in the United States.

Debit and prepaid cards are not accepted for the security deposit hold. Bring a backup credit card in your name in case your primary card is declined.

An International Driving Permit (IDP) is mandatory at Oakland Airport if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). For all other non-English licences, an IDP is strongly recommended, though not always strictly required.

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original driving licence. You must carry both documents together at the Oakland Airport hire counter.

Obtain your IDP in your home country before travelling. US-based organisations such as AAA do not issue IDPs to holders of non-US licences, so this must be arranged before departure.

Visitors from countries whose licences are issued in English or by an EU/EEA country generally do not need an IDP to hire at Oakland Airport, though individual hire company policies may vary. When in doubt, obtaining an IDP before your trip is the safest approach.

Yes, drivers aged 21 to 24 are subject to a young-driver surcharge at Oakland Airport, in addition to restrictions on which vehicle classes they may hire.

Standard daily surcharge amounts by brand at Oakland Airport:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Drivers under 25 are also restricted from hiring most vehicle classes. Economy, Compact, Medium Saloon, Standard Saloon, Compact SUV, and Medium SUV are typically the only categories available.

California offers some exemptions: at Budget in California, there are no additional driver fees for a parent, sibling, or child of the main hirer. However, the young-driver surcharge for the main driver still applies.

Travellers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-driver fee waiver on eligible Avis and Budget rates at Oakland Airport. Check your booking confirmation to see if this waiver is shown.

The minimum age to hire without any surcharge is 25 at Oakland Airport.

All bookings made through Hola Car Rentals, including those collected at Oakland Airport, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you paid during the hire period.

Given that Oakland Airport is in the Bay Area, where bridge tolls are common (Bay Bridge at approximately US$8.50 per crossing, Golden Gate Bridge at US$9.75), this benefit can significantly offset your toll costs.

To claim your Tolls Cashback after an Oakland Airport hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Note that Tolls Cashback reimburses tolls you actually paid. It does not mean tolls are included in your rate. You still need to pay tolls through the hire company's programme or directly via FasTrak while driving from Oakland Airport.

Yes, one-way hires from Oakland Airport to a different city are generally available, but a drop-off fee may apply depending on the route, hire brand, vehicle class, and season.

How the drop-off fee works for Oakland Airport one-way hires:

• The fee is route-specific and set by the hire partner, not by Hola Car Rentals
• It will appear as a separate line item under "To pay at destination" on your booking confirmation if it applies to your route
• Same-city airport-to-downtown routes often carry no drop-off fee; longer interstate routes typically do
• Cross-border one-ways (for example, from Oakland Airport to Canada or Mexico) may be restricted or require prior approval from the hire company

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed on your booking confirmation. If the counter charges a higher fee than what your confirmation shows, keep all paperwork and contact support after the hire.

To confirm whether a drop-off fee applies to your specific Oakland Airport route, check the rate details page during the booking process before completing your reservation.

At Oakland Airport, hire companies place a temporary authorisation hold on your credit card at collection. This is not a charge, but it reduces your available credit until released after the hire ends.

Typical hold amounts at Oakland Airport for standard vehicle classes:

• Most US locations: approximately US$300 to US$400 on a credit card
• Premium or speciality vehicles may require a higher hold

The exact amount is set by the hire desk at Oakland Airport and may vary by brand, vehicle class, and season. Hola Car Rentals cannot confirm the precise hold amount in advance.

Important requirements for the deposit at Oakland Airport:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) in the main driver's name, with the driver's name printed on the physical card
• Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter

After you return the vehicle, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined at the Oakland Airport counter.

Hire cars at Oakland Airport operate under a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your Oakland Airport hire:

• At collection, confirm the fuel level is recorded as full on the hire agreement and take a photo of the dashboard
• Refuel within approximately 10 miles of the Oakland Airport Rental Car Centre (7600 Earhart Rd) before returning the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.

Note that Bay Area fuel prices around Oakland Airport consistently run above the US National average, so budget accordingly when planning your fill-up before return. Using the correct fuel type (petrol vs. diesel) is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, most bookings that include a vehicle collected at Oakland Airport come with travel assistance cover provided by Terrawind Global Protection at no extra cost.

This benefit typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident (useful if involved in an incident on Bay Area highways such as I-880 or I-80 near Oakland Airport)
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important eligibility note: this benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring at Oakland Airport, you do not qualify for this cover.

If you need assistance during your hire, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Follow the coordinator's instructions before incurring any expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact cover terms and limits that apply to your specific Oakland Airport reservation.

The insurance included in your Oakland Airport hire depends on the rate plan you selected at booking. Review your confirmation carefully to identify what is covered.

Common coverages available for Oakland Airport hires:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others or their vehicles. In California, state-minimum liability is not universally mandated for hire companies, so confirming this coverage is especially important at Oakland Airport

CDW/LDW does not cover third parties. LIS/ALI/SLI does not cover damage to the hire vehicle itself. These are separate protections and both are recommended.

What is never covered by either protection:

• Driving under the influence or reckless driving
• Off-road use or driving in restricted areas
• Drivers not listed on the hire agreement
• Tires, undercarriage, and roof damage (unless explicitly included)

At the Oakland Airport counter, verify that all coverages shown on your booking confirmation appear on the hire agreement before signing. If a coverage listed as included is being charged separately, keep the paperwork and contact support after the hire.