Car Hire
at El Paso Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at El Paso Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at El Paso Airport.

No. With Hola Car Rentals, all costs and charges for your booking at El Paso Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at El Paso Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The rental car counters at El Paso Airport are located directly inside the baggage claim area of the terminal, no shuttle or people mover required. All major brands, including Avis, Budget, Enterprise, Alamo, National, Hertz, Payless, Thrifty, and Dollar, operate on-terminal along Convair Road.

• Avis: 6505 Convair Rd, Suite 400
• Budget: 6701 Convair Rd
• Enterprise, Alamo, and National: 6505 Convair Rd, Suite 430

Once you collect your bags, follow the airport signs for Rental Cars within the baggage claim hall. The vehicles are staged in the adjacent parking lot or multi-level garage, roughly 40 feet from the counter, so you can walk directly to your car without waiting for a bus or tram. Counter hours are typically 7:00 AM to 11:00 PM for most brands, with some opening as early as 6:00 AM. If you arrive after hours, after-hours key drop boxes are available at the terminal for returns.

To collect your rental car at El Paso Airport, you must bring the following physical documents, as digital copies are not accepted at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or itinerary showing your return date

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must always be carried alongside your original licence, never as a standalone document.

Obtain your IDP in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders. Debit and prepaid cards are not accepted for the security hold at El Paso Airport counters.

An International Driving Permit (IDP) is not always mandatory at El Paso Airport, but it depends on your licence.

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required. For licences in other non-English languages, an IDP is strongly recommended, as some counter agents at El Paso Airport may request a translation.

Key points to remember:

• The IDP is a translation booklet only, not a standalone licence. You must carry both your original licence and the IDP at all times.
• Obtain your IDP in your home country before travelling. U.S. organisations like AAA do not issue IDPs to non-U.S. licence holders.
• All documents presented at the El Paso Airport hire counter must be physical originals. Digital or photocopied documents are not accepted.

When in doubt, getting an IDP before your trip is the safest approach to avoid any issues at the El Paso Airport counter.

The El Paso Airport area itself does not have major cashless toll highways immediately surrounding it, but if you drive into other parts of Texas, such as Dallas, Houston, Austin, or San Antonio, you will encounter extensive cashless toll networks.

All rental vehicles picked up at El Paso Airport include an electronic toll device, either a transponder or a plate-based billing system. At the counter you have two options:

• Unlimited toll package: typically US$11 to US$25 per rental day, covering all toll usage during your hire
• Pay per use: the rental company charges the actual toll amount plus daily administrative or processing fees, which may be billed days or even weeks after you return the vehicle

Texas toll roads are almost entirely cashless, using overhead gantries that read transponders or licence plates. If you drive through a toll without enrolling in a programme, the charge is billed via toll-by-plate to the rental company, which then passes it on to you with added fees.

If you plan to use your own transponder, inform the El Paso Airport counter agent so they can deactivate the vehicle’s default device and help you avoid duplicate charges.

All Hola Car Rentals bookings, including those picked up at El Paso Airport, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

This is especially useful if you drive from El Paso Airport into other parts of Texas, such as Dallas or Houston, where cashless toll roads are common. The cashback does not mean tolls are free. You still pay tolls normally through the rental company’s programme or directly, and then submit a claim afterwards.

To claim your cashback after returning the car at El Paso Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a major credit card in the main driver’s name is required at El Paso Airport to cover the security deposit hold.

The card must be a physical card with the driver’s name printed on it. Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the deposit hold at El Paso Airport counters.

Key things to know about the security hold:

• A temporary authorisation of approximately US$300 to US$400 is placed on your card at pickup for standard vehicles
• The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days
• Even if you prepaid your booking online, you must still present a physical credit card at the El Paso Airport counter

It is a good idea to bring a backup credit card in your name in case your primary card is declined. Also notify your bank of your travel plans to prevent fraud blocks on in-person authorisations at El Paso Airport.

Yes, after-hours returns are available at El Paso Airport through key drop boxes located at the terminal.

Most hire counters at El Paso Airport operate until 11:00 PM. If you return the car after the counter closes, follow these steps:

• Follow the Car Hire Return signs to the same on-terminal lot or garage where you collected the vehicle
• Park in the designated return lanes for your brand
• Remove all personal belongings from the vehicle and lock it
• Place your keys, hire contract, and hire jacket in the key drop box located next to the return booth or inside the terminal near the counter
• Take a photo of the fuel gauge and odometer before leaving

After an after-hours drop at El Paso Airport, the agent will inspect the vehicle when the counter reopens and email your final receipt. You remain responsible for the vehicle’s condition until the agent completes the inspection. Keep all paperwork and photos until you receive your final receipt and confirm no unexpected charges have appeared.

Rentals picked up at El Paso Airport follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.

To avoid extra fees at El Paso Airport:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the El Paso Airport return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the car below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee. If the car was not full at pickup, ask the agent to note the exact level on the agreement so you only need to return it at that same level.

Yes, drivers under 25 years old are subject to a young-renter surcharge at El Paso Airport, as Texas follows the standard U.S. hire policy.

Here is what to expect:

• Drivers aged 21 to 24 can rent but will pay a daily young-renter fee at the El Paso Airport counter
• Most vehicle classes, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles, are restricted to renters aged 25 and older
• Economy, compact, and intermediate vehicles are typically the only classes available to under-25 renters at El Paso Airport
• Drivers under 21 cannot rent at El Paso Airport under standard U.S. policy

If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is explicitly shown. A major credit card in the main driver’s name is still required for the security deposit at El Paso Airport regardless of age.

Yes, you can add an additional driver to your hire at El Paso Airport, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line Additional driver free of charge. If it is not included, the daily fees at El Paso Airport counters are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Requirements for adding a driver at El Paso Airport:

• The additional driver must be present at the counter at pickup
• They must show a valid driver’s licence and any required IDP
• Both the main driver and the additional driver must sign the hire agreement
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old

Only drivers listed on the hire agreement are covered by the hire protections. Anyone not named on the contract who drives the vehicle may void your coverage.

When renting at El Paso Airport, there are two main types of cover to consider: protection for the hire vehicle itself and protection for third parties.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the hire car is damaged or stolen. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Texas, not all hire companies are required to include state-minimum liability by default, so it is worth confirming what is included in your rate before collecting at El Paso Airport.

Common exclusions to be aware of:

• Tires, wheels, undercarriage, and roof damage are often not covered by CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids cover
• Only drivers named on the hire agreement are covered

Review your booking confirmation before arriving at El Paso Airport to confirm which coverages are included and whether any deductible applies.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to hires starting at El Paso Airport as well. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is useful if you experience a medical emergency or accident while driving from El Paso Airport into Texas or across state lines. It does not cover damage to the hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

To use the assistance, contact Terrawind 24 hours a day, 7 days a week, and provide your Hola Car Rentals confirmation number. Check your booking confirmation for the exact cover limits and terms that apply to your reservation at El Paso Airport.

Early collection at El Paso Airport depends on vehicle availability at the time you arrive and may result in re-pricing of your booking.

If you land ahead of schedule and wish to collect your car sooner, go directly to your brand’s counter in the El Paso Airport baggage claim area and ask the agent if early collection is possible. Because all major brands operate on-terminal at El Paso Airport with no shuttle required, reaching the counter is quick once you clear customs and collect your bags.

Things to bear in mind:

• Early collection is not guaranteed and depends on fleet availability at that moment
• If the counter approves an earlier start time, the hire period may be re-priced based on the new collection time
• Counter hours at El Paso Airport are typically 7:00 AM to 11:00 PM for most brands, so very early arrivals may need to wait for the counter to open
• Your booking is held for up to 24 hours from the original scheduled pickup time, so there is no need to rush if your flight is delayed

Contact the El Paso Airport counter directly or support before your trip if you anticipate a significant change to your collection time.