Car Hire
at Cleveland Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Cleveland Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Cleveland Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Cleveland Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Cleveland Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car brands at Cleveland Airport operate from a single off-airport consolidated Hire Car Facility located at 19601 Maplewood Ave, Cleveland, OH 44135. There are no counters inside the terminal itself.

To reach the facility, follow these steps after landing:

• After baggage claim on the lower level, use the lifts across from the welcome centre or the escalators near claim 9 and claim 3 to reach the Ground Transportation Centre (GTC) at the north end of the terminal.
• Exit past baggage claim 1 and board the free airport-operated hire car shuttle at the GTC shuttle terminal.
• The shuttle ride to the Hire Car Facility takes approximately 4 to 6 minutes. Shuttles run 24 hours a day.
• Once at the facility, proceed to your brand's counter to complete the hire agreement and collect your vehicle.

If you are arriving on an international flight, you will first clear US Customs and Border Protection on the ramp level of Concourse A, across from Gate 5, before accessing baggage claim. Allow 60 to 120 or more minutes from landing to driving away, depending on immigration processing times.

At Cleveland Airport, hire car counters at the consolidated Hire Car Facility generally operate from 6:00 AM to midnight, though hours vary by brand. For example, Enterprise is open daily from 6:00 AM to 12:00 AM, while Budget operates on a reduced schedule on weekends.

There is no after-hours counter service at Cleveland Airport. If you return your vehicle after the counters close, you can use the key drop boxes or return slots available at the facility. Keep in mind that you remain responsible for the vehicle until the hire company checks it in the following business day.

The airport shuttle between the terminal and the Hire Car Facility runs 24 hours a day, so transportation to and from the facility is always available even when counters are closed.

If your flight is delayed, hire companies at Cleveland Airport will generally hold your reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact your booking provider as soon as possible.

To collect your hire car at Cleveland Airport, you must present the following physical documents at the counter:

• A valid driver's licence from your home country (original, not a digital copy).
• A passport, required for all visitors arriving from outside the United States.
• An International Driving Permit (IDP) if your driver's licence uses a non-Roman alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
• Proof of return travel to your home country, such as a return flight or cruise ticket.
• A major credit card in the main driver's name, with the name printed on the physical card, for the security deposit hold.

Prepaid cards and debit cards are not accepted for the security deposit at Cleveland Airport. All documents must be physical originals; digital versions on a phone or tablet will not be accepted at the counter.

Yes, there are toll roads near Cleveland Airport that you are likely to encounter depending on your route.

The main toll road in the area is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west highway running from the Indiana border to the Pennsylvania border and passing near Cleveland. Tolls are collected electronically via E-ZPass or by cash and credit card at staffed plazas.

Typical 2026 toll rates for a passenger vehicle on the full westbound trip are approximately US$19.00 with E-ZPass or US$27.75 with cash or credit card. E-ZPass saves roughly 33% compared to cash rates.

Hire cars picked up at Cleveland Airport do not come with a built-in E-ZPass transponder. Your options are:

• Enroll in your hire company's toll programme (such as Enterprise TollPass or Avis e-Toll) at the counter. These programmes typically cost around US$4.95 per day, with a maximum charge of approximately US$34.65 per hire, plus the actual toll amounts.
• Pay tolls manually through the Ohio Turnpike website before, during, or within the grace period after your trip.

If you drive through a toll without paying or enrolling, the hire company will receive the unpaid toll notice and pass the charge to your credit card along with administrative fees and penalties.

Ohio has no congestion charges or emissions zone fees.

Hiring a car at Cleveland Airport involves several location-specific fees and taxes on top of your base hire rate. These are charged by the hire company at pickup and are not always visible in the initial quoted price.

• Airport hire charge: Cleveland imposes a US$6.00 per day charge approved by the Cleveland Board of Control to fund the consolidated on-site Hire Car Facility.
• Motor Vehicle Lessor Tax: The City of Cleveland requires a 6% tax on all hire car transactions to fund municipal projects. This is separate from the base rate and other fees.
• Concession fee recovery and customer facility charge: Standard airport surcharges that apply at most US airports also apply at Cleveland Airport.

Together, these charges make Cleveland Airport's total surcharge stack higher than many comparable mid-sized US airports. When reviewing your booking confirmation, look for the section labelled taxes and fees to understand what is prepaid versus what is due at the counter.

If you are charged for a fee that was not disclosed on your booking confirmation and that you did not opt into, keep all paperwork and contact your booking provider after the hire is complete.

Yes, if you pay tolls on the Ohio Turnpike or any other toll road during your hire from Cleveland Airport, you can claim a Tolls Cashback refund through Hola Car Rentals.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the hire period. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive the US$30 cap.

To claim your cashback after returning your vehicle at Cleveland Airport:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To return your hire car at Cleveland Airport, follow the airport signs for Hire Car Return. All brands return to the same consolidated Hire Car Facility at 19601 Maplewood Ave, Cleveland, OH 44135, which is approximately a 5-minute drive from the terminal. Lanes inside the facility are marked by brand.

Before returning, refuel within approximately 10 miles of the facility to comply with the standard full-to-full fuel policy. Keep your fuel receipt as proof in case of any dispute.

If you are returning after counter hours, which is typically after midnight at Cleveland Airport:

• Park the vehicle in the designated return area for your brand.
• Lock the vehicle and drop the keys in the key drop box or slot provided at the facility.
• You remain responsible for the vehicle until the hire company inspects it the next business day.
• Take photos of the vehicle's condition and fuel gauge before leaving.

After dropping off the vehicle, a shuttle from the return area will take you back to the terminal baggage level at no charge.

An International Driving Permit (IDP) is required at Cleveland Airport only if your driver's licence uses a non-Roman alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. If your licence is printed in the Roman alphabet, you can generally hire without an IDP, though you will still need to present your passport as a second form of identification.

The IDP is a translation document only and must always be carried together with your original driver's licence. It is not a standalone licence and will not be accepted on its own at the counter.

If you think you may need an IDP, obtain it in your home country before travelling. US-based organisations such as AAA do not issue IDPs to holders of non-US licences.

All documents presented at the Cleveland Airport hire counter must be physical originals. Digital versions stored on a phone or tablet are not accepted.

Most Hola Car Rentals bookings that include a Cleveland Airport pickup come with travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations such as a medical emergency or accident while driving in the Cleveland area or anywhere during your trip.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage does not apply to residents of the United States or Canada. It is designed for international visitors hiring at Cleveland Airport who are travelling from outside North America.

To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the hire vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, drivers under 25 years old are subject to a young driver surcharge at Cleveland Airport, though the exact daily amount varies by hire brand.

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire at Cleveland Airport but will pay an additional daily fee. For example, Alamo charges an age differential fee for drivers aged 20 to 24. Other brands at the Cleveland Airport facility follow similar policies, with surcharges typically ranging from GBP 15 to GBP 30 per day depending on the company.

Drivers under 21 are generally not permitted to hire at Cleveland Airport, except in New York and Michigan where state law sets the minimum at 18.

Additional restrictions for under-25 renters at Cleveland Airport include:

• Most vehicle classes such as full-size, SUV, luxury, premium, minivan, and convertible categories are restricted to renters aged 25 and older.
• Economy, compact, and intermediate vehicles are typically available to younger renters.

Confirm the exact surcharge amount and eligible vehicle classes directly with your hire brand at the Cleveland Airport counter before or at pickup.

Yes, you can add an additional driver to your Cleveland Airport hire, either before pickup or at the counter when you arrive at the Hire Car Facility.

The additional driver must be present at the Cleveland Airport counter at the time of pickup. They will need to:

• Present a valid driver's licence (and an IDP if their licence uses a non-Roman alphabet).
• Meet the minimum age requirements for the hire location.
• Sign the hire agreement.

Whether there is a fee depends on your booking rate. Some Hola Car Rentals rates include one additional driver at no extra cost. If your rate does not include this, the daily fees at Cleveland Airport vary by brand:

• Avis, Budget, and Payless: approximately GBP 13.00 per day, up to a maximum of GBP 65.00.
• Hertz, Thrifty, and Dollar: approximately GBP 13.50 per day, up to a maximum of GBP 189.00.
• Alamo, National, and Enterprise: approximately GBP 15.00 per day.

Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. Never allow an unlisted person to drive the vehicle at Cleveland Airport or anywhere during your hire.

You must present a physical major credit card in the main driver's name, with the driver's name printed on the card, at the Cleveland Airport hire counter. The card is used to place a temporary authorisation hold, not a charge, on your available credit for the duration of the hire.

Typical security deposit holds in the United Kingdom range from GBP 300 to GBP 400 for standard vehicles, though the exact amount at Cleveland Airport depends on the hire brand, vehicle class, and length of hire. Premium or speciality vehicles may require a higher hold.

Important points to keep in mind:

• Prepaid cards, virtual cards, and debit cards are not accepted for the security deposit at Cleveland Airport.
• The card must be in the main driver's name, not a family member's or travel companion’s card.
• Ensure your card is enabled for in-person transactions in the United Kingdom and that you have sufficient available credit to cover the hold plus any expected charges.
• After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.

Bring a backup credit card in your name in case your primary card is declined at the Cleveland Airport counter.

When hiring at Cleveland Airport, two main types of coverage are worth considering: protection for the hire vehicle itself and protection for third parties.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the hire car is damaged or stolen during your hire. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability coverage (LIS/ALI/SLI) protects you against bodily injury and property damage you may cause to others while driving near Cleveland Airport or anywhere during your trip. Not all UK states require hire companies to include minimum liability coverage, so it is worth confirming whether your booking includes this or whether you need to add it.

Common exclusions at Cleveland Airport and elsewhere include:

• Damage caused by prohibited use such as off-road driving, driving under the influence, or use by an unlisted driver.
• Tires, wheels, undercarriage, and roof damage, which are often excluded unless a specific add-on is purchased.
• Incidents not reported promptly to the hire company.

Check your booking confirmation carefully to see which coverages are included in your rate before arriving at the Cleveland Airport counter.