Avis Car Hire
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Salt Lake City International Airport (SLC) is located at 3921 West Terminal Dr, Salt Lake City, UT 84116, inside the parking garage lobby.

After landing, follow signs to baggage claim, then take the skywalk that connects directly to the hire counter area in the parking garage lobby. The Avis counter is situated there, and vehicles are available in the garage immediately after completing counter formalities.

The Avis counter at Salt Lake City Airport is open daily from 05:00 to 02:00. If you are arriving on an early or late flight, this extended window covers most arrival times. After-hours vehicle drop-off is available at the same address, though after-hours collection is not offered outside those hours.

Yes, Avis has a downtown Salt Lake City location at the Hilton Hotel, 255 S West Temple, Salt Lake City, UT 84101.

Collection and return take place directly at the hotel counter, with vehicles available on-site after completing hire formalities. This location is convenient if you are staying in the downtown area and do not need airport access.

Hours at the downtown Salt Lake City Avis counter are more limited than at the airport: Monday to Friday 08:00 to 16:00, and Saturday 08:00 to 14:00. Sunday hours were not confirmed at time of publication, so contact Avis directly before planning a Sunday collection or return at this location. If you need extended hours or after-hours drop-off, the Salt Lake City Airport location is the better option.

Yes, there are toll roads near Salt Lake City that can affect your Avis hire. Utah operates the I-15 Express Lanes, a cashless managed-lane toll system running approximately 62 miles from Spanish Fork to Layton Parkway, passing through the Salt Lake City metro area.

Key facts about the I-15 Express Lanes:

• Tolls are collected electronically via transponder (Express Pass, which is compatible with E-ZPass). Regular lanes on I-15 remain free.
• Toll prices are dynamic and range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers.
• Carpools with two or more occupants can receive a 100% exemption if the transponder is switched to HOV mode.

Your Avis vehicle in Salt Lake City will include an electronic toll device. At the counter you can enrol in a toll programme (typically US$11 to US$25 per day, with weekly caps) or pay per use, where actual tolls plus administrative fees are billed to your card after the hire. If you drive the I-15 Express Lanes without enrolling, you may face unpaid toll notices, fines up to US$175, and hire company processing fees billed weeks later.

Utah has no congestion charges or emissions zones; only the I-15 Express Lanes apply.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Avis hire in Salt Lake City and any toll roads you use during the trip, including the I-15 Express Lanes.

How it works: Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim your cashback after returning your Avis vehicle in Salt Lake City:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up your Avis hire in Salt Lake City, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card with the main driver’s name printed on the physical card, used for the authorisation hold. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• A valid passport (for visitors travelling internationally).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for foreign visitors).

All documents must be physical originals. Digital versions shown on a phone are not accepted at the Avis counter in Salt Lake City.

The IDP is a translation only and must always be carried together with your original licence. It is not a standalone document and will not be accepted without the original licence.

An International Driving Permit (IDP) is not always mandatory for your Avis hire in Salt Lake City, but it is strongly recommended in certain situations.

You must carry an IDP if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, the IDP serves as a required translation alongside your original licence.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, Avis and other hire partners in Salt Lake City may request one at their discretion, so obtaining one before you travel is the safest approach.

Important points to remember:

• The IDP is a translation document only. It is invalid without your original licence and cannot replace it.
• Obtain your IDP in your home country before travelling. U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.
• All documents presented at the Avis counter in Salt Lake City must be physical originals.

Salt Lake City uses a numbered block grid system centred on Temple Square, which can be disorienting if you are accustomed to named streets. Understanding how it works will help you navigate your Avis hire with confidence.

Key things to know about the grid:

• Streets are named numerically based on their distance from Temple Square. For example, 300 East means three blocks east of the temple, and 100 South means one block south.
• Addresses omit the word "Street," so you will see addresses like "300 East" rather than "300 East Street."
• Blocks near Temple Square can be oversized, which means GPS apps may not always reflect the actual walking or driving distance accurately.
• One-way street restrictions are common in the denser downtown areas and can catch first-time visitors off guard.

When driving your Avis hire in Salt Lake City, rely on a navigation app rather than street names alone, and allow extra time when navigating downtown. The grid is logical once you understand the numbering system, but the first few turns can be confusing if you expect alphabetical or thematic street names as found in many other U.S. cities.

When you pick up your Avis hire in Salt Lake City, a temporary authorisation hold will be placed on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles at Avis locations in the United States, including Salt Lake City, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, hire duration, and location-specific policies. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit:

• You must present a physical, major credit card with the main driver’s name printed on the card.
• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security hold at the Avis counter in Salt Lake City.
• Ensure your card has sufficient available credit to cover the hold in addition to any other charges.

After you return the vehicle, Avis releases the hold. Your bank controls how quickly it appears back on your available credit, which can take up to 15 working days. Bringing a backup credit card is always a good precaution.

Yes, most bookings made through Hola Car Rentals, including Avis hires in Salt Lake City, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident, which can be especially useful if you are involved in an incident on Utah highways such as I-15 or I-80.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Avis hire in Salt Lake City, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact cover terms and limits that apply to your specific reservation.

Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring from Avis in Salt Lake City. In Utah, the standard minimum hire age is 25, but drivers aged 21 to 24 can hire with Avis by paying a daily underage fee.

The Avis young-driver surcharge in the United States is US$13 per hire day plus applicable taxes, capped at US$65 plus taxes for the hire period.

Additional restrictions that apply to under-25 renters at Avis in Salt Lake City:

• Most vehicle classes are restricted. Eligible categories are generally limited to Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.
• Premium, luxury, full-size SUV, minivan, and convertible classes typically require the main driver to be 25 or older.

One exception: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis in Salt Lake City may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation to apply at the counter. Check your confirmation or contact Hola Car Rentals support to verify eligibility before collection.

Yes, you can add an additional driver to your Avis hire in Salt Lake City, either at no cost if your rate includes it or by paying a fee at the counter.

When an additional driver is not included in your rate, Avis in Salt Lake City charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.

Requirements for adding an additional driver at the Avis counter in Salt Lake City:

• The additional driver must be present at collection with a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• For Avis, the additional driver must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives your Avis vehicle in Salt Lake City without being added to the contract, cover may be void and additional charges could apply. Check your booking confirmation to see whether an additional driver is already included in your rate.

Avis hires in Salt Lake City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees:

• At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire, use the correct fuel type as shown in the vehicle documentation.
• Before returning to the Avis location in Salt Lake City, refuel within approximately 10 miles of the return point so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Avis may charge for the fuel shortfall at their refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at Salt Lake City Airport, leave the receipt in the key envelope and keep a photo of the full gauge as your record.

Yes, one-way hires are possible with Avis, allowing you to pick up in Salt Lake City and return the vehicle to a different location, but a drop-off fee may apply depending on the route.

How one-way fees work for Avis hires from Salt Lake City:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not a mileage or fuel charge but is typically taxable locally.
• When booking through Hola Car Rentals, any applicable drop-off fee is shown on the rate details page under the "To pay at destination" section before you confirm. Review this carefully before completing your reservation.
• Same-city returns (for example, from Salt Lake City Airport to the downtown Hilton Hotel Avis location) often carry no drop-off fee, but this depends on the specific route.
• Long-distance or cross-state one-ways from Salt Lake City generally do carry a fee, and some routes may not be permitted at all.

If you need to change your return location after booking, contact Hola Car Rentals support, as mid-hire route changes must be approved by the Avis partner location and may result in re-pricing or an adjusted drop-off fee.