Hertz Car Hire
in San Francisco

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Francisco, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Francisco.

No. With Hola Car Rentals, all costs and charges for your booking in San Francisco are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Francisco charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At San Francisco International Airport (SFO), Hertz does not have an on-airport counter inside the terminals. Instead, all hire companies, including Hertz, operate out of the consolidated Rental Car Centre (RCC).

Here is how to get there:

• From any terminal, follow signs to the AirTrain and board the Blue Line towards the Rental Car Centre.
• The AirTrain is free and runs 24/7 with frequent departures.
• The journey from any terminal to the RCC takes approximately 5 to 10 minutes, plus short walks and elevator time.
• Once inside the RCC, go to the Hertz counter and proceed to your assigned vehicle level.

The Hertz San Francisco airport facility is open 24 hours a day, 7 days a week, making it suitable for early morning or late-night arrivals. Bring your booking confirmation, a physical major credit card in the main driver’s name, your driver’s licence, and your passport or government-issued ID.

Hertz operates a downtown San Francisco location at 325 Mason Street, in addition to the 24/7 airport facility at SFO.

Key differences to keep in mind:

• The 325 Mason Street location is open daily from 07:00 to 17:00, including weekends. It does not offer 24-hour service.
• Unlike the San Francisco airport location, the downtown counter provides direct access without a shuttle, as it is situated inside a shared parking garage walkable from nearby hotels.
• Vehicle selection at the downtown San Francisco location is more limited compared to the SFO Rental Car Centre, where Hertz offers a wider range including EVs and SUVs.
• The downtown Hertz location in San Francisco is not ideal for one-way hires to other cities.

If you are arriving on a late flight or need to pick up outside of 07:00 to 17:00, the Hertz San Francisco airport location at the RCC is the better option since it operates around the clock.

To collect your Hertz hire in San Francisco, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. Digital copies are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• Any applicable visas or entry documents matching your stay.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Hertz San Francisco counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All additional drivers must also be present at pickup with their own valid licence and ID to be added to the Hertz hire agreement in San Francisco.

Yes, toll roads and bridges are a significant consideration for any Hertz hire in San Francisco. The Bay Area has some of the most active toll infrastructure in California.

Key toll facilities you are likely to encounter:

• Bay Bridge (San Francisco to Oakland): approximately US$8.50 per crossing via FasTrak, westbound only.
• Golden Gate Bridge: approximately US$9.75 per crossing via FasTrak, southbound only. The invoice rate is approximately US$10.75.
• Express lanes on highways such as I-580 and I-680 use dynamic pricing and require a FasTrak transponder.

California uses the FasTrak system exclusively. Out-of-state transponders such as E-ZPass or SunPass are not compatible. All tolling is cashless, handled via transponder or licence plate recognition.

Your Hertz vehicle in San Francisco will include an electronic toll device or plate-based billing. At pick-up, you can choose an unlimited toll package (typically US$11 to US$25 per hire day) or pay per use, where actual tolls plus administrative fees are billed to your card, sometimes weeks after the hire ends.

You may also opt out and pay tolls directly through the FasTrak website or app, adding your hire plate for the dates of your trip.

All bookings made through Hola Car Rentals, including Hertz hires in San Francisco, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you paid during your hire.

Given that San Francisco has several major toll crossings, such as the Bay Bridge and the Golden Gate Bridge, this benefit can offset a meaningful portion of your toll costs.

How to claim your cashback:

• Email [email protected] within 30 days of returning your Hertz vehicle in San Francisco.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed Hertz hire agreement, and a toll receipt or statement showing charges paid during your hire period.

The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

Yes, a physical major credit card in the main driver’s name is required to pick up your Hertz hire in San Francisco. The card must have the driver’s name printed on it and must be presented in person at the counter.

Common reasons a card may be refused at the Hertz San Francisco counter:

• The card is a debit or prepaid card. These are not accepted for the authorisation hold.
• The card is virtual or digital only. Physical cards are required.
• The name on the card does not match the main driver’s name on the hire agreement.
• The card does not have sufficient available credit to cover the security hold, which is typically US$300 to US$400 for standard vehicles in the United States.

Even if you prepaid your Hertz booking in San Francisco online, you must still present a physical credit card at pick-up for the security hold. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 working days.

Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

Yes, one-way hires are possible with Hertz in San Francisco, but a drop-off fee may apply depending on your return location.

What to expect:

• Returning to a different Hertz location within San Francisco, such as from the SFO airport facility to the 325 Mason Street downtown counter, may or may not carry a drop-off fee depending on the route.
• Returning to a Hertz location in another Californian city or a different state will typically trigger a one-way drop-off fee. The amount varies by route, vehicle class, and season.
• You must specify your return location at the time of booking. Changing the return location after pick-up requires prior notification to Hertz and may result in additional charges.

When booking through Hola Car Rentals, any applicable drop-off fee for your San Francisco Hertz hire will be shown on the rate details page under the section labelled as charges due at destination. Review this before confirming your reservation. If a fee was not disclosed during booking but appears at the counter, keep all paperwork and contact support after the hire ends.

The insurance cover included in your Hertz hire in San Francisco depends on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Hertz hire vehicle itself, up to any applicable excess. It does not cover damage you cause to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in San Francisco. Some US states require a minimum level of liability cover, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended.

CDW and LDW do not cover tyres, the undercarriage, the roof, personal belongings, or incidents involving unauthorised drivers. Only drivers listed on the Hertz hire agreement in San Francisco are covered.

Check your booking confirmation to see exactly which protections are included in your rate and whether a deductible applies. If you are unsure, review the rate details before pick-up at the San Francisco counter.

Yes, you can add an additional driver to your Hertz hire in San Francisco, either at no cost if your rate includes it or for a daily fee paid at the counter.

For Hertz in San Francisco, the additional driver fee when not included in your rate is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 per hire period.

Requirements for adding an additional driver at the Hertz San Francisco counter:

• The additional driver must be physically present at pick-up.
• They must present a valid driver’s licence and a government-issued photo ID.
• If their licence uses a non-Latin alphabet, an International Driving Permit is required.
• Both the main driver and the additional driver must sign the Hertz hire agreement.
• The additional driver must meet the minimum age requirements for San Francisco. Drivers under 25 may be subject to a young-driver surcharge.

Check your Hola Car Rentals booking confirmation before arriving at the San Francisco Hertz counter. If your rate includes an additional driver at no charge, it will be stated explicitly. Anyone who drives the vehicle without being listed on the agreement will not be covered by CDW, LDW, or liability protections.

Yes, drivers under 25 years old are subject to a young-driver surcharge when renting with Hertz in San Francisco. The minimum age to rent without additional fees is 25.

What under-25 renters should know for a Hertz hire in San Francisco:

• Drivers aged 21 to 24 can rent but will pay a daily young-driver surcharge in addition to the base hire rate.
• Certain vehicle classes are restricted to renters aged 25 and older. These typically include full-size vehicles, SUVs, minivans, luxury, premium, and convertible categories. Economy, compact, and intermediate vehicles are generally available to younger renters.
• Drivers under 21 cannot rent with Hertz in San Francisco under standard policies.

California does not have a state law requiring hires to drivers under 21 (unlike New York and Michigan), so the Hertz policy of 21 as the minimum age applies at San Francisco locations.

If you are between 21 and 24, Budget for the surcharge when comparing rates. The surcharge is paid at the Hertz counter in San Francisco and is not included in your prepaid booking total.

Hertz hires in San Francisco follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your San Francisco Hertz hire:

• At pick-up, confirm the fuel level with the Hertz agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• Ask the Hertz San Francisco counter agent about the nearest fuel station to the return location so you can refuel close to drop-off.
• Refuel within approximately 10 miles of the return location to avoid the gauge dropping before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.

If you return the Hertz vehicle in San Francisco with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Hertz locations in San Francisco may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value.

Yes, most bookings made through Hola Car Rentals, including Hertz hires in San Francisco, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents of the United States or Canada.

Coverage typically includes:

• Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents during your trip.
• Legal assistance in the event of a road accident, which can be particularly useful if you are involved in an incident on San Francisco highways or Bay Area roads.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident during your Hertz hire in San Francisco, contact the assistance line before incurring expenses where possible:

• Phone (toll-free or collect): +1 888 980 9992, available 24/7.
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in San Francisco, and a brief description of the situation. This cover does not replace CDW or liability insurance for the Hertz vehicle itself.

If you arrive later than your scheduled Hertz pick-up time at San Francisco International Airport, your reservation will generally be held for up to 24 hours from the original pick-up time. The Hertz San Francisco airport location at the Rental Car Centre operates 24 hours a day, 7 days a week, so late arrivals due to flight delays are typically accommodated as long as you arrive within that window.

What to keep in mind:

• If your delay is less than 24 hours, proceed to the Hertz counter at the SFO Rental Car Centre. Board the free AirTrain Blue Line from any terminal to reach the RCC.
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
• For the downtown San Francisco Hertz location at 325 Mason Street, which closes at 17:00 daily, a delay that pushes your arrival past closing time means you would need to arrange pick-up at the 24/7 SFO location instead.

Always check your Hertz hire agreement and booking confirmation for the specific hold policy that applies to your San Francisco reservation.