Payless Car Rental
in Montreal

Hola Car Rentals is a premium partner of the leading car rental companies in Montreal, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Payless rental experience with complete protection and peace of mind during your trip in Montreal.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Montreal are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Montreal charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Montreal Trudeau International Airport (YUL) is not inside the terminal. Payless operates from the consolidated P4 Rental Car Facility, located at 590 Boulevard Albert de Niverville, Dorval, QC H4Y 1J3.

To reach the Payless counter from the terminal, follow these steps:

• After collecting your baggage, follow signs to Exit Door 28 on the Arrivals Level, or Door 11 on the Departures Level.
• Proceed via the outdoor walkway to the shuttle stop. Shuttles depart from stop 3 or the Marriott Hotel ramp (Door 10 is served until 2pm; after 2pm, use the Marriott ramp).
• The free shuttle takes approximately 10 minutes to reach the P4 facility.
• At P4, proceed to the Payless counter on the left side of the facility, or use a self-service kiosk for skip-the-counter check-in if you have a pre-activated agreement.

From arrival at the gate to driving away, plan for 30 to 60 minutes total, accounting for baggage claim, the shuttle ride, and counter or kiosk processing at the Montreal Payless location.

Yes, after-hours returns are permitted at the Payless P4 Rental Car Facility in Montreal. The return location is the same P4 lot at 590 Boulevard Albert de Niverville, Dorval, where you picked up the vehicle.

For an after-hours drop-off at the Montreal Payless location:

• Park and lock the vehicle in the P4 lot.
• Leave your keys and rental contract inside the vehicle, or deposit them in the key drop box located next to the kiosk.
• Take photos of the vehicle condition, fuel gauge, and odometer before leaving, as the lot is secured but the vehicle will not be formally checked in until staff arrive.

Keep in mind that under the full-to-full fuel policy, you must return the vehicle with the same fuel level recorded at pick-up. Refuel near the return route before dropping off, and keep your receipt as proof. Any damage or discrepancies noted after you leave may still be attributed to your rental period, so documenting the vehicle's condition at drop-off is strongly recommended.

Yes, Quebec's toll roads will affect your Payless rental in Montreal. Quebec operates a fully cashless toll system, meaning there are no cash payment options at toll booths. All tolls must be paid electronically or online.

Here is what to expect when driving your Payless vehicle on toll roads around Montreal:

• Your rental vehicle comes equipped with an electronic toll device or is subject to plate-based billing.
• At the Payless counter in Montreal, you can choose to enroll in an unlimited toll program for a fixed daily fee (typically US$11 to US$25 per day depending on the partner program), which covers all tolls during your rental.
• If you do not enroll, the actual toll amounts plus administrative processing fees will be charged to your credit card after the rental ends, sometimes weeks later.
• Toll charges may appear on your statement 4 to 8 weeks after your Montreal rental is returned.

There are no congestion charges or emissions zones in Montreal comparable to systems like London's ULEZ, so no additional city-center driving fees apply beyond standard Quebec toll roads.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Payless rental in Montreal. You can get up to 5% of your total booking value back for tolls you paid during your rental on Quebec's cashless toll roads.

To claim your cashback after returning your Montreal Payless vehicle:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the Payless counter in Montreal, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses you after the fact; you still pay tolls normally during your Montreal rental, either through the Payless toll program or directly to the toll authority.

To pick up your Payless rental in Montreal, you must present the following physical documents at the P4 counter:

• A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license.
• A major credit card physically printed with the main driver's name, with sufficient available credit for the security deposit hold. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Montreal. If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Yes, a major credit card is required to cover the security deposit hold when picking up your Payless rental in Montreal. The card must be physically present, printed with the main driver's name, and have sufficient available credit.

Key points about the deposit at the Montreal Payless counter:

• Typical deposit holds in Canada range from CAUS$ 300 to CAUS$ 500, though some locations may hold up to CAUS$ 750 for certain vehicle classes or seasons.
• The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at the Payless counter in Montreal.
• Even if you prepaid your booking online, you must still present a physical credit card at pick-up.
• Third-party cards (cards not in the main driver's name) are not accepted.

Bring a backup credit card in your own name in case your primary card is declined. Before arriving at the Montreal Payless facility, notify your bank of your travel plans to prevent fraud blocks on the authorization.

Payless rentals in Montreal follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to manage fuel correctly during your Montreal Payless rental:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Use the correct fuel type as indicated in the vehicle. Using the wrong fuel is not covered by the fuel policy and may generate additional charges.
• Before returning the vehicle to the P4 facility in Montreal, refuel within approximately 15 km of the return location so the gauge does not drop below full on the way back. Ask the Payless counter staff for the nearest fuel station on your return route.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.

If you return the vehicle below the recorded starting level, Payless may charge a fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.

Yes, one-way rentals are possible with Payless in Montreal, but a drop-off fee may apply when you return the vehicle to a different location than your pick-up point.

Key things to know about one-way Payless rentals from Montreal:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in any rate plan and cannot be prepaid.
• During the booking process, the fee will appear under the "To pay at destination" section on the details page if it applies to your route.
• Cross-border one-ways (for example, Montreal to a US city) may be restricted or carry significantly higher fees depending on Payless partner rules. Confirm availability before booking.
• If the drop-off fee shown at the Montreal Payless counter differs from what your booking confirmation states, complete the pick-up, keep all paperwork, and contact support afterward. The No Extra Charges© guarantee can help resolve undisclosed fees after verification.

Changing your return location after booking may reprice the entire rental and recalculate the drop-off fee. Always review your confirmation carefully before arriving at the Montreal Payless P4 facility.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage via Terrawind Global Protection, and this applies to your Payless rental in Montreal. However, this benefit does not apply to Canadian or US residents; it is available only to travelers from outside North America.

If you qualify, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident, which can be especially useful if you are involved in an incident on Montreal's complex road network, including the busy Turcot Interchange area or highway corridors around YUL.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To use the assistance during your Montreal Payless rental, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Montreal, and a description of the situation. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

Yes, you can add an additional driver to your Payless rental in Montreal, either as an included benefit or for a fee paid at the counter, depending on your rate.

For Payless rentals in Montreal, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes if not included in your rate. Check your Hola Car Rentals booking confirmation for the line "Additional driver free of charge" to see if it is already covered.

Important requirements for adding a driver at the Montreal Payless counter:

• The additional driver must be physically present at the P4 facility at pick-up to show a valid driver's license and sign the rental agreement.
• For Payless in Montreal, the additional driver must be at least 25 years old at the time of pick-up.
• The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet.
• Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage.

If you need to add a driver after pick-up, you must visit a Payless branch in person to update the agreement. Remote requests by phone or chat are generally not sufficient.

The insurance coverage included in your Payless rental in Montreal depends on the rate plan selected during booking. Check your Hola Car Rentals confirmation for the specific protections listed.

Common coverage types available for Payless rentals in Montreal:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to third parties.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when you rent through Hola Car Rentals. You can purchase higher supplemental limits at the Montreal Payless counter.

CDW/LDW and third-party liability are separate protections. Pairing both gives you coverage for the rental vehicle and for damage or injury caused to others on Montreal roads. Neither covers your personal belongings or your own medical costs; those require separate add-ons such as Personal Effects Coverage or Personal Accident Insurance.

Always review the rental agreement at the Payless counter in Montreal to confirm which coverages are active and what deductibles apply.

Montreal has several road characteristics that can catch first-time visitors off guard, and knowing them before collecting your Payless rental will make driving significantly easier.

• One-way streets: approximately 25% of all streets in Montreal are one-way, heavily concentrated downtown. Navigation apps will route you around them, but expect loops and detours that add time to short trips.
• Protected bike lanes (REV): Montreal's Réseau Express Vélo features wide, one-way protected bike lanes (2.2 to 3 meters) on key corridors such as St-Denis and Berri. Full car lanes are repurposed for cyclists on these routes, and cyclist-priority traffic signals slow vehicle flow. Routes sometimes split onto parallel streets without clear signage.
• Turcot Interchange: this major east-west interchange southwest of downtown handles 300,000 vehicles daily and is notoriously complex due to its original 1960s design and ongoing reconstruction. First-time drivers merging onto Highway 15 or Highway 20 from this interchange are frequently surprised by its layout.
• Festival closures: Montreal hosts frequent large events (F1 Grand Prix in June, Tour de l'Ile cycling event in late May or early June, Pride Parade in August) that close major downtown arteries, sometimes with little advance notice. When closures occur, Highway 40 and Sherbrooke Street are common rerouting options.

Ask the Payless counter staff in Montreal about any active road closures on the day of your pick-up.

If your flight to Montreal is delayed, your Payless reservation will generally be held for up to 24 hours from the original scheduled pick-up time, so a short delay should not cause you to lose your booking.

Here is what to keep in mind for your Montreal Payless pick-up:

• If your delay is less than 24 hours, the Payless counter at the P4 facility will hold your reservation. Make sure you arrive during the counter's operating hours, as after-hours arrivals require the counter to be staffed for a standard check-in.
• If your delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
• The shuttle from YUL terminals to the P4 Payless facility runs from Door 10 from 5am to 2pm, and from the Marriott Hotel ramp after 2pm. If you arrive very late at night, confirm shuttle availability before heading to the terminal exit.
• If you arrive after the Payless counter has closed, after-hours key arrangements may be available; contact the location directly using the number on your booking confirmation to confirm procedures before your arrival.

Always keep your booking confirmation accessible so you can reference your reservation details when contacting the Montreal Payless facility or Hola Car Rentals support.