Payless Car Rental
in Quebec

Hola Car Rentals is a premium partner of the leading car rental companies in Quebec, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Payless rental experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Payless rental car in Quebec, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
• A valid passport as secondary identification
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must always be carried alongside your original license.

All documents presented at the Payless counter in Quebec must be physical originals. Digital copies shown on a phone or tablet are not accepted.

Not always, but it depends on your license. When renting from Payless in Quebec, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together.

If your license is issued in English or uses a Latin alphabet, an IDP is recommended but not strictly required by Payless in Quebec. However, having one can prevent delays or disputes at the counter.

A few important points to keep in mind:

• The IDP is a translation document only and is invalid without your original license
• You must obtain the IDP in your home country before traveling to Quebec, as it cannot be issued abroad
• Your foreign license must be valid and unexpired at the time of pickup

When in doubt, obtaining an IDP before your trip to Quebec is the safest approach for a smooth Payless pickup experience.

You must present a physical, major credit card with the main driver's name printed on the card when picking up your Payless rental in Quebec. The card is used to place a temporary authorization hold, not an immediate charge, which reduces your available credit until the rental is returned and the hold is released.

Typical security deposit holds in Canada range from CAD 300 to CAD 500, though some Payless locations may hold up to approximately CAD 750 depending on the vehicle class and location.

• Debit cards are not accepted for the deposit hold
• Prepaid or virtual cards are not accepted
• The card must be in the main driver's name, not a third party's name
• Digital wallets (Apple Pay, Google Pay) are not accepted at the counter for the deposit

Even if you prepaid your Payless Quebec booking online, you are still required to present a physical credit card at pickup. It is a good idea to notify your bank of your travel to Quebec to prevent fraud blocks on the authorization, and to bring a backup credit card in case your primary card is declined.

Quebec operates cashless toll roads, meaning there are no cash payment booths. Tolls must be paid electronically, either through a transponder or plate-based billing. When renting from Payless in Quebec, you have two main options for handling tolls:

• Enroll in a toll program at the Payless counter, which typically costs a daily service fee plus the actual toll amounts. Charges may appear on your card weeks after the rental ends, as toll agencies process invoices in batches.
• Opt out of the rental company program and pay tolls manually through the toll authority's online payment system, where available in Quebec.

Regardless of which option you choose, every booking through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Payless rental in Quebec. To claim it, email [email protected] within 30 days of returning the vehicle, attaching your rental agreement and a toll receipt or statement. Refunds are processed to your original payment method within 7 to 10 business days after approval.

Yes, Payless charges a young driver surcharge in Quebec for renters between the ages of 21 and 24. The surcharge is approximately US$25.00 per rental day, though the exact amount may vary by location within Quebec and is paid at the counter.

A few additional points to keep in mind for younger drivers renting from Payless in Quebec:

• Drivers must be at least 21 years old to rent from Payless in Quebec
• The daily surcharge applies on top of the base rental rate and any applicable taxes
• If you plan to add a young driver as an additional driver on your Payless Quebec rental, they must also be at least 25 years old to qualify as an additional driver under Payless policy
• The surcharge is paid directly at the Payless counter in Quebec and is not included in your prepaid booking total

If you are under 25 and renting from Payless in Quebec, Budget for this daily fee when comparing total rental costs.

Payless rentals in Quebec follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Payless rental in Quebec:

• At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the rental: use the correct fuel type as indicated in the vehicle. Keep any fuel receipts in case of a dispute.
• Before return: refuel within approximately 15 km of the Payless return location in Quebec so the gauge does not drop below full before you arrive. Take a photo of the full gauge and keep the final receipt showing the station address and time.

If you return the vehicle to the Payless location in Quebec with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the car full is always the most cost-effective option.

Yes, you can add an additional driver to your Payless rental in Quebec, but the additional driver must be present at the Payless counter at the time of pickup with their own valid driver's license.

Key rules for additional drivers on Payless rentals in Quebec:

• For Payless in Quebec, the additional driver must be at least 25 years old
• If the additional driver is under 25, they may be denied or a young driver surcharge may apply
• The additional driver fee for Payless is CAD equivalent of US$13 per rental day, with a maximum charge of US$65 plus applicable taxes, paid at the counter
• Some Hola Car Rentals rate plans include one additional driver free of charge. Check your booking confirmation to see if this applies to your Payless Quebec reservation.
• Both the main driver and the additional driver must sign the rental agreement at the Payless counter in Quebec

Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. Never allow an unlisted person to drive your Payless rental in Quebec, as this can void your coverage.

When picking up a Payless rental at Quebec airports such as Quebec City Jean Lesage International Airport (YQB) or Pierre Elliott Trudeau International Airport (YUL) in Montreal, expect additional fees and taxes beyond the base rental rate. These are standard charges at Canadian airport locations.

• Customer Facility Charge (CFC): collected by Payless on behalf of the airport authority to offset consolidated facility costs. This is a standard airport rental fee in Quebec.
• Airport Concession Recovery Fee (ACRF): a percentage-based fee that rental companies, including Payless, pay to operate at Quebec airport terminals and typically pass on to renters.
• Provincial and federal taxes: Quebec rentals are subject to applicable Canadian taxes including GST and QST.

If your Hola Car Rentals booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Payless counter in Quebec. If you are charged for something not listed on your confirmation, document it and contact support after the rental ends. Off-airport Payless locations in Quebec city centers may carry lower fees since airport concession charges do not apply.

Yes, most Hola Car Rentals bookings for Payless rentals in Quebec include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through Quebec's highways or more remote areas of the province.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian residents. If you are a Canadian resident renting a Payless vehicle within Quebec, this coverage is not available to you. It is designed for visitors traveling to Quebec from outside Canada. Coverage does not include damage to the Payless rental vehicle itself (that is handled by CDW) or third-party liability (handled by LIS).

Yes, one-way rentals between Quebec City and Montreal are possible with Payless, but a drop-off fee will likely apply since you are returning the vehicle to a different location than your pickup point.

Here is what to know about one-way Payless rentals within Quebec:

• A drop-off fee is a one-time charge set by Payless to reposition the vehicle between locations. The amount varies by route, vehicle class, season, and availability.
• The fee is shown during the booking process on the Hola Car Rentals website under the details page for your selected rate, listed as a Drop-Off Fee in the To Pay at Destination section.
• This fee is not included in your prepaid total and is paid at the Payless counter in Quebec at pickup.
• The drop-off fee is not covered by No Extra Charges© unless it was not disclosed during booking.

Always review your booking confirmation before arriving at the Payless counter in Quebec to confirm the drop-off fee amount and avoid surprises. If you need to change your return location after booking, contact support, as this may reprice your rental.

When renting from Payless in Quebec, the insurance and coverage included in your booking depends on the rate plan you selected. Here is a general overview of the main protections relevant to Quebec rentals:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability: under Canadian provincial law, every rental vehicle in Quebec must carry statutory third-party liability coverage. This is included by default when you rent through Hola Car Rentals in Quebec. You can purchase higher supplemental limits (LIS) if you want additional protection.

CDW and LDW do not cover damage you cause to other vehicles or people. That is handled by third-party liability. Neither covers your personal belongings or your own medical expenses.

Check your Hola Car Rentals booking confirmation for the exact coverages included in your Payless Quebec reservation. If you are unsure, review the rate details before completing your booking, as coverage varies between All Inclusive and All Inclusive+ rate plans available for Canada.

If your flight is delayed and you arrive later than your scheduled Payless pickup time in Quebec, the rental company will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during the counter's operating hours.

• If your delay is less than 24 hours: your Payless reservation in Quebec should still be honored. Arrive as soon as possible and proceed to the counter at your Quebec airport location.
• If your delay is more than 24 hours: contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.

Keep in mind that Payless counter hours at Quebec airports such as YQB (Quebec City Jean Lesage International Airport) and YUL (Pierre Elliott Trudeau International Airport in Montreal) may not cover all hours of the day. If you arrive outside operating hours, you may not be able to complete your pickup until the counter reopens. Always check your booking confirmation for the specific counter hours at your Payless Quebec location before traveling.

The Payless rental counter at Quebec City Jean Lesage International Airport (YQB) is located inside the main terminal building. After collecting your baggage, follow the indoor signs marked Car Rental or Location de voitures, which will direct you to the rental car counters. No outdoor shuttle is required at YQB, as the counters are accessible via a short indoor walk from the baggage claim area.

For Payless rentals at Pierre Elliott Trudeau International Airport (YUL) in Montreal, the rental counters are also available at the airport. Follow Car Rental signage from the arrivals level to locate the Payless desk.

• Bring your booking confirmation, driver's license, passport, and credit card
• Confirm the vehicle condition and fuel level with the agent before leaving the lot
• Ask the Payless agent about the nearest fuel station to the return location in Quebec for when you return the car

If you are picking up at a Payless city location in Quebec rather than at an airport, the exact address and any access instructions will appear in your booking confirmation. Always verify counter hours in advance, as they may vary by location within Quebec.