Hertz Car Rental
in Victoria

Hola Car Rentals is a premium partner of the leading car rental companies in Victoria, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Victoria International Airport (YYJ) is located inside the terminal at 1640 Electra Blvd, North Saanich. No shuttle is needed: after collecting your baggage, walk directly to the counter, which is approximately 0.5 miles from the arrivals area.

Counter hours at the YYJ Hertz location are generally 07:30 to 18:00 daily, though some sources list hours as late as 20:00. Hours can vary by season, so confirm the exact schedule on your booking confirmation before you travel.

Plan for approximately 20 to 45 minutes from baggage claim to driving away, depending on queue length at the Hertz desk in Victoria.

Yes, Hertz has two downtown Victoria locations in addition to the airport counter at YYJ.

• 565 Alpha Street, Victoria, BC V8Z 1B4, open Monday to Friday 08:00 to 17:00, Saturday and Sunday 09:00 to 12:00.
• 548 David Street, Victoria, open Monday to Friday 07:30 to 18:00, Saturday 09:00 to 12:00. This location is the closest Hertz branch to the Inner Harbour Seaplane Base (YWH), though no shuttle connects the two.

Neither downtown Hertz location in Victoria offers an airport shuttle, so you will need to arrange a taxi or public transport from YYJ if you choose to pick up at one of these city branches. The benefit is that off-airport Hertz locations in Victoria typically carry lower base rates because they do not include airport concession recovery fees, which can add CAD 10 to 20 per day at the YYJ branch.

Most roads in and around Victoria are toll-free. British Columbia has no toll highways in the Victoria area, and the Coquihalla Highway tolls were removed in 2008.

The only active toll road in BC is the Port Mann Bridge near Vancouver, which uses fully cashless, plate-based billing. If you drive your Hertz rental from Victoria toward Vancouver and cross the Port Mann Bridge, the toll is captured by a camera linked to the vehicle's license plate. You cannot pay cash at the bridge.

Hertz offers PlatePass for cashless toll billing on rental cars. If you use a tolled crossing without enrolling in a toll program, Hertz will receive the invoice from the toll authority and charge the toll plus an administrative processing fee to your credit card, sometimes weeks after the rental ends.

There are no congestion charges, emissions zones, or city-center driving fees in Victoria or anywhere else in British Columbia.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz rental in Victoria or on any route you drive.

While Victoria itself has no toll roads, if your trip takes you toward Vancouver and you cross the Port Mann Bridge, those toll charges are eligible for reimbursement under this benefit.

To claim your cashback after returning your Hertz vehicle in Victoria:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Hertz rental in Victoria, bring the following physical documents:

• Your original, unexpired driver's license in the main driver's name.
• A major credit card with the driver's name printed on the card, in the main driver's name, with sufficient available credit for the security hold.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.

All documents must be physical. Digital copies shown on a phone are not accepted at the Hertz counter in Victoria. Debit and prepaid cards are not accepted for the security deposit hold.

At the Hertz counter in Victoria, a temporary authorization hold is placed on your credit card at pickup. For standard vehicles rented in Canada, the typical hold is approximately CAD 300 to CAD 500, though some Hertz locations may require a minimum authorization of around CAD 750 depending on the vehicle class or location.

This hold is not a charge. It reduces your available credit until the rental is closed and your bank releases the authorization, which can take up to 15 business days after you return the vehicle.

To avoid issues at the Hertz desk in Victoria:

• Bring a physical major credit card with your name printed on it and sufficient available credit.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Notify your bank of your travel dates to prevent fraud blocks on the authorization.
• Bring a backup credit card in your name in case your primary card is declined.

Yes, Hertz applies a young driver surcharge in Victoria for renters aged 20 to 24. The fee is CAD 15 per day plus applicable taxes and applies for the full duration of the rental.

This surcharge is charged at the counter and is separate from your prepaid booking total. Drivers under 20 may not be permitted to rent at all, so confirm the minimum age requirement when booking.

If you are adding a young additional driver to your Hertz rental in Victoria, the same surcharge applies to that driver as well. The additional driver must be present at pickup, show a valid license, and sign the rental agreement. For Hertz, the additional driver fee when not included in your rate is CAD 13.50 per day plus taxes, capped at CAD 189 per rental period, on top of any young driver surcharge that may apply.

The insurance included in your Hertz booking in Victoria depends on the rate plan you selected. In Canada, provincial law requires every rental vehicle to carry third-party liability coverage, so basic statutory liability is included by default when you rent through Hola Car Rentals in Victoria.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover third-party injuries or property damage to others.

You can supplement your coverage with:

• Supplemental Liability Insurance (SLI/ALI/LIS) for higher third-party liability limits beyond the statutory minimum.
• Personal Accident Insurance (PAI) for your own injuries.
• Personal Effects Coverage (PEC) for belongings inside the vehicle.

Always review your Hertz rental agreement at the Victoria counter to confirm exactly which coverages are active and what deductibles apply before driving away.

Hertz rentals in Victoria follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Hertz rental in Victoria:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup.
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Victoria below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Fuel prices in the Victoria area generally align with the British Columbia average of approximately CAD 1.70 to CAD 2.00 per litre.

Yes, you can add an additional driver to your Hertz rental in Victoria, either at no cost if your rate includes it or for a fee paid at the counter.

When the additional driver fee is not included in your Hola Car Rentals rate, Hertz charges CAD 13.50 per rental day plus taxes, with a maximum cap of CAD 189 per rental period for Victoria and other Canadian locations.

To add a driver at the Hertz counter in Victoria:

• The additional driver must be present at pickup with a valid, unexpired driver's license.
• If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is required.
• Both the main driver and the additional driver must sign the rental agreement.
• If the additional driver is aged 20 to 24, the young driver surcharge of CAD 15 per day also applies.

Only drivers named on the rental agreement are covered by CDW, LDW, and liability protections. Anyone who drives the Hertz vehicle in Victoria without being listed on the contract may void those coverages.

Yes, one-way rentals are possible with Hertz in Victoria, but a drop-off fee may apply depending on the route.

If you pick up at Victoria International Airport (YYJ) and return to a downtown Victoria Hertz location such as 565 Alpha Street or 548 David Street, this is a same-city one-way and typically does not carry a drop-off fee. However, if you return the vehicle to a different city, such as Vancouver, a one-way fee will likely apply.

The drop-off fee is route-specific and is shown during the booking process under the section labeled as charges due at destination. It cannot be prepaid and is paid directly to Hertz at the Victoria pickup counter or at return.

Cross-border one-way rentals, for example returning a Victoria Hertz rental in the United States, may be restricted or require advance approval. Always confirm cross-border permissions with Hertz before driving across the border.

Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, but it does not apply to Canadian or US residents. If you are visiting Victoria from outside North America and renting a Hertz vehicle, this benefit is available to you.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident while driving your Hertz rental in Victoria or on routes toward Vancouver Island's more remote areas, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the Hertz rental vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/SLI/ALI). Pre-existing medical conditions are also excluded.

Yes, picking up a Hertz rental at Victoria International Airport (YYJ) includes airport concession recovery fees that are not charged at the downtown Victoria Hertz locations on Alpha Street or David Street.

These airport-specific fees at YYJ typically add approximately CAD 10 to CAD 20 per day to the base rate, reflecting the concession costs Hertz pays to operate inside the terminal. As a result, the same vehicle class can cost 20 to 40 percent more at the YYJ Hertz counter than at the off-airport branches in Victoria.

If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Hertz counter in Victoria. If you are charged for something not listed on your confirmation, Hola Car Rentals No Extra Charges© coverage applies: keep all paperwork and contact support after the rental ends.

When comparing options, factor in the cost and time of getting from YYJ to a downtown Victoria Hertz location, since no shuttle connects the airport to the city branches.