VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Moncton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Moncton, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges at the Hertz counter in Moncton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Greater Moncton International Airport (YQM)?
The Hertz counter at Greater Moncton International Airport is located inside the main terminal at 777 Aviation Avenue, Unit 12. After collecting your bags from baggage claim, follow the overhead signs to the Rental Cars area on the main terminal level, where you will find the Hertz desk.
Once paperwork is completed at the counter, you walk a short distance to the adjacent parking lot to collect your vehicle. Hertz also provides shuttle services from the airport for customers who need them.
The Hertz airport counter in Moncton is open Monday through Saturday from 09:00 to 23:59, and on Sundays from 17:00 to 23:59. If your flight arrives outside these hours, plan your arrival accordingly, as no after-hours pickup service is confirmed at this location.
Is there a Hertz location in downtown Moncton away from the airport?
Yes, Hertz operates a city location in Moncton at 548 Mountain Road (at the Crowne Plaza hotel), approximately 5.4 miles from Greater Moncton International Airport (YQM).
This off-airport Hertz location in Moncton is open Monday through Friday, typically from 08:00 to 17:00, and is closed on weekends. There is no airport shuttle or terminal involved; you go directly to the counter at that address.
Key differences between the two Hertz locations in Moncton:
- Airport (777 Aviation Avenue, Unit 12): open later, including evenings; shuttle service available; walk to adjacent lot for vehicle
- Downtown Crowne Plaza (548 Mountain Road): weekdays only; direct counter access; no shuttle needed
If you are arriving on a weekend or late in the evening, the Hertz airport counter at YQM is the better option. Always confirm current hours on your booking confirmation before travel.
Are there toll roads to worry about when driving a Hertz rental in Moncton?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges while driving your Hertz rental in or around Moncton.
Unlike some other Canadian provinces, New Brunswick has no toll highways, toll bridges, or cashless toll systems. You do not need to enroll in any toll program, purchase a transponder package, or worry about toll violations during your rental.
If your trip extends beyond New Brunswick into other provinces, toll rules can vary significantly. For example, Prince Edward Island has a toll on the Confederation Bridge (approximately CADUS$ 50.25 round-trip), and Ontario operates the 407 ETR toll highway. In those cases, your Hertz rental vehicle may have a toll device, and charges would apply according to the rental agreement for those regions.
For the Moncton portion of your drive, you can travel freely without any toll-related concerns.
Does Hola Car Rentals offer a tolls benefit for Hertz rentals in Moncton?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental, including Hertz rentals in Moncton.
Since New Brunswick has no toll roads, you are unlikely to pay tolls within Moncton itself. However, if your trip takes you into neighboring provinces where tolls apply, such as the Confederation Bridge to Prince Edward Island, this benefit can offset those costs.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Hertz vehicle in Moncton or at your final drop-off location
- Include your Hola Car Rentals reservation confirmation, a copy of the rental agreement signed at the Hertz counter, and a receipt or statement showing the toll charges paid
- Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval
Late submissions received after 30 days are not accepted, so file your claim promptly after your rental ends.
What documents do I need to pick up a Hertz rental car in Moncton?
When collecting your Hertz rental in Moncton, you must present the following physical documents at the counter:
- A valid, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at the Hertz counter in Moncton. For licenses in other non-English scripts, an IDP is strongly recommended as a translation document. The IDP must always be carried alongside your original license; it is not a standalone document.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the security deposit hold.
Do I need an International Driving Permit for a Hertz rental in Moncton?
It depends on your driver's license. For Hertz rentals in Moncton, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For licenses in other languages that use the Latin alphabet, an IDP is strongly recommended as a translation aid but is not strictly mandatory.
The IDP is a translation booklet only and must always be presented together with your original driver's license. It is not a standalone document and will not be accepted without the original license.
Important practical notes:
- Obtain your IDP in your home country before traveling to Moncton, as it cannot be issued abroad
- Ensure your license is unexpired and shows no restrictions
- All additional drivers listed on the Hertz rental agreement must also meet the same document requirements
When in doubt, carrying an IDP alongside your original license is always the safest approach for any Hertz rental in Canada.
How much is the security deposit for a Hertz rental in Moncton?
When picking up your Hertz rental in Moncton, the counter will place a temporary authorization hold on your credit card as a security deposit. For Canadian locations, this hold is typically in the range of CADUS$ 300 to CADUS$ 500, though some Hertz locations may require a minimum authorization of approximately CADUS$ 750 depending on the vehicle class or specific location policies.
This hold is not a charge; it temporarily reduces your available credit until the rental is closed and your bank releases the authorization. Banks can take up to 15 business days to reflect the release after the vehicle is returned.
Key requirements for the deposit at the Hertz counter in Moncton:
- A physical, major credit card with the driver's name printed on the card is required
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- Ensure your card has sufficient available credit to cover the hold plus any expected rental charges
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Is there a young driver surcharge for drivers under 25 at Hertz in Moncton?
Yes, Hertz applies a young driver surcharge in Moncton for renters between the ages of 20 and 24. The surcharge is CADUS$ 15 per day plus applicable taxes and is payable locally at the Hertz counter for the full duration of the rental.
This fee is in addition to the base rental rate shown in your booking and is not included in the prepaid amount. It is collected directly by Hertz at pickup in Moncton.
Additional points to keep in mind:
- The surcharge applies for every day of the rental, not just the first day
- Taxes are added on top of the CADUS$ 15 daily rate
- Drivers under 20 may not be eligible to rent at all; confirm minimum age requirements when booking
- Any additional drivers under 25 who are added to the Hertz agreement in Moncton will also be subject to the young driver surcharge
Budget for this cost before finalizing your reservation if you or any listed driver is under 25 years old.
What travel assistance is included with a Hertz booking in Moncton?
Most bookings made through Hola Car Rentals for Hertz rentals in Moncton include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or an accident while driving in New Brunswick.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to Canadian residents or US residents. It is designed for travelers visiting Moncton from outside North America. It also does not cover damage to the Hertz rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
How does the fuel policy work for a Hertz rental in Moncton?
Hertz rentals in Moncton follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at the Hertz counter in Moncton upon return
If you return the vehicle below the recorded starting level, Hertz may charge you for the fuel shortfall at their refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For after-hours returns at the Moncton location, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.
Can I add an additional driver to my Hertz rental in Moncton?
Yes, you can add an additional driver to your Hertz rental in Moncton, either at no cost if your rate includes it, or for a daily fee if it does not.
For Hertz rentals in Moncton, the additional driver fee is CADUS$ 13.50 per day plus taxes, with a maximum cap of CADUS$ 189 plus taxes for the rental period, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included.
Requirements for adding a driver at the Hertz counter in Moncton:
- The additional driver must be present at pickup with a valid, unexpired driver's license
- If their license is not in English or uses a non-Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements; if under 25, the young driver surcharge of CADUS$ 15 per day may also apply
Only drivers listed on the Hertz rental agreement in Moncton are covered by the rental protections. Anyone who drives the vehicle without being named on the contract may void coverage and result in additional charges.
What insurance coverage is included with a Hertz rental in Moncton?
When renting through Hola Car Rentals, your Hertz booking in Moncton typically includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
Regarding third-party liability, Canadian provincial law requires every rental vehicle to carry a minimum level of third-party liability insurance. This statutory coverage is included by default when you rent through Hola Car Rentals at a Hertz location in Moncton. You can also purchase higher supplemental liability limits at the counter if you want additional protection.
What CDW/LDW does not cover:
- Injuries or property damage caused to other people (covered by third-party liability)
- Your personal belongings inside the vehicle
- Damage from prohibited use such as off-road driving, DUI, or unauthorized drivers
- Tires, undercarriage, roof, or keys unless specifically included
Always review your Hertz rental agreement in Moncton at pickup to confirm which coverages are active and what deductible, if any, applies to your specific rate.
Can I pick up my Hertz car in Moncton and return it to a different city?
Yes, one-way rentals are possible with Hertz, allowing you to pick up in Moncton and return the vehicle to a different location. However, a drop-off fee may apply depending on the route, distance, and vehicle class.
When booking a one-way Hertz rental from Moncton through Hola Car Rentals, the drop-off fee will be displayed on the rate details page under the section labeled as charges due at the destination. This fee is not prepaid and must be paid at the Hertz counter at the time of pickup or return.
Key points to keep in mind:
- The drop-off fee varies by route; longer distances or remote destinations typically carry higher fees
- Cross-border one-way rentals (for example, from Moncton into the United States) may be restricted or subject to special conditions; confirm availability when booking
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
- If a drop-off fee appears at the Hertz counter in Moncton that was not disclosed in your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply
Always review the full rate details before confirming your reservation to understand any one-way costs for your specific Moncton route.
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