VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Las Vegas, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges at the Hertz counter in Las Vegas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Las Vegas Harry Reid International Airport?
The Hertz counter at Las Vegas Harry Reid International Airport is not inside the terminal. All Hertz rentals at Las Vegas airport are processed at the off-site Rental Car Center (RCC), located at 7135 Gilespie Street, Las Vegas, NV 89119, approximately 3 miles south of the terminals.
To get there, follow these steps after landing:
- Collect your baggage and exit to the ground transportation area outside baggage claim
- Follow signs to the rental car shuttle stop and board the free blue-and-white shuttle
- Shuttles run every 10 to 20 minutes and take you directly to the RCC
- At the RCC, proceed to the Hertz counter to complete paperwork, then walk to the nearby vehicle lot for pickup
Plan for approximately 45 to 90 minutes from landing to driving away, depending on baggage wait times and counter volume. The Las Vegas RCC is shared with other rental brands, so lines can be longer during peak periods such as major conventions or holidays.
Is there a Hertz location in downtown Las Vegas?
Yes, there is a Hertz location in downtown Las Vegas. The counter is on the second level of the Garage Mahal at Circa Resort and Casino, 100 N Main St, Las Vegas, NV 89106.
This is the only Hertz location in downtown Las Vegas and offers a few advantages over the airport Rental Car Center:
- No shuttle required, you drive or take a taxi directly to the garage
- Less crowded than the airport RCC, which serves high volumes of travelers
- Convenient for guests staying at Circa or nearby downtown properties
- Located approximately 15 minutes by car from Harry Reid International Airport
If you are arriving by plane and prefer to skip the airport rental process, you can take a taxi or rideshare to the downtown Hertz counter and pick up your vehicle there. Contact the location directly to confirm current operating hours before heading over, as hours may differ from the airport RCC.
Are there toll roads in Las Vegas that affect my Hertz rental?
No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, interstates, state routes, and local roads in Nevada are toll-free, so your Hertz rental will not incur any toll charges while driving in or around Las Vegas.
Common routes such as I-15, US-95, and SR-160 cost nothing in tolls. Note that state park entry fees (for example, at Valley of Fire State Park) are separate from tolls and must be paid at the booth.
If you plan to drive your Hertz rental beyond Nevada into neighboring states such as California, toll roads may apply. Southern California has several cashless toll roads (SR-73, SR-91 Express Lanes, and others) that use electronic billing. In that case, the toll device already installed in your Hertz vehicle would be used, and charges would be billed to your credit card after the rental.
Because Nevada itself has no tolls, you do not need to enroll in any toll program for driving within Las Vegas.
Can I get a Tolls Cashback refund on my Hertz rental in Las Vegas?
Yes, all bookings include Tolls Cashback, which refunds up to 5% of your total booking value for tolls paid during your rental. Because Las Vegas and Nevada have no toll roads, this benefit is most relevant if you drive your Hertz rental into a neighboring state such as California, where cashless toll roads are common.
To claim your Tolls Cashback after returning your Hertz vehicle in Las Vegas:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from the Hertz counter, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Hertz rental in Las Vegas?
When picking up your Hertz rental in Las Vegas, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at the Hertz counter in Las Vegas. Bring a backup credit card in your name in case your primary card is declined. All documents must be physical originals.
How much is the security deposit for a Hertz rental in Las Vegas?
When picking up a Hertz rental in Las Vegas, the counter will place a temporary authorization hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and location.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle
- Your bank controls how quickly the hold disappears after release, which can take up to 15 business days
- Premium or specialty vehicles at the Las Vegas Hertz locations may carry higher hold amounts
- Only a physical, major credit card in the main driver's name is accepted. Debit cards, prepaid cards, and virtual cards are not accepted
Even if you prepaid your booking in full, you are still required to present a credit card at the Hertz counter in Las Vegas for the deposit hold. Notify your bank of your travel plans in advance to avoid the authorization being flagged as suspicious.
How do I add an additional driver to my Hertz rental in Las Vegas?
Yes, you can add an additional driver to your Hertz rental in Las Vegas, either before pickup or at the counter when you collect the vehicle.
Here is what you need to know:
- The additional driver must be present at the Hertz counter in Las Vegas at the time of pickup with a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the rental agreement
- If your booking confirmation states that an additional driver is included, no extra fee applies for the first additional driver
- If not included, Hertz charges approximately US$13.50 per rental day for an additional driver, with a maximum cap of US$189 plus applicable taxes
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage and result in additional charges. If you need to add a driver after pickup, visit a Hertz branch in Las Vegas to update the agreement in person.
What airport fees and taxes apply to a Hertz rental at Las Vegas airport?
Renting from the Hertz counter at the Las Vegas Rental Car Center (RCC) at Harry Reid International Airport adds several local fees and taxes on top of your base rate. These are standard charges applied to all airport rentals in Las Vegas and are not specific to Hertz alone.
Typical fees you may see at the Las Vegas airport Hertz counter include:
- Airport concession recovery fee (approximately 10% of the base rate)
- Customer facility charge (CFC), typically US$4.50 to US$5.00 per day
- Nevada state and Clark County taxes and tourism surcharges
Combined, these fees can add 25% to 40% to your base rental rate. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Hertz counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the rental is complete.
Picking up your Hertz rental at the downtown Las Vegas location (Circa Resort and Casino) rather than the airport may reduce some of these fees, as off-airport locations do not carry the same concession and facility charges.
What is the minimum age to rent a car with Hertz in Las Vegas?
The minimum age to rent a car with Hertz in Las Vegas without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee.
Key age-related rules for Hertz rentals in Las Vegas:
- Drivers 25 and older: no age surcharge applies
- Drivers 21 to 24: a young-renter surcharge applies, charged daily at the Las Vegas Hertz counter
- Drivers under 21: generally not eligible to rent with Hertz in Las Vegas
- Certain vehicle classes such as premium, luxury, full-size SUVs, and convertibles are typically restricted to drivers 25 and older
Nevada is not one of the states (like New York or Michigan) that legally requires rental companies to serve drivers aged 18 and older, so the standard Hertz policy applies in Las Vegas. If you are 21 to 24, choose an economy, compact, or intermediate vehicle class to maximize your chances of eligibility. All standard document and credit card requirements still apply regardless of age.
Can I return my Hertz rental after hours in Las Vegas?
Yes, after-hours returns are possible at Hertz locations in Las Vegas, but you should confirm the specific procedure before your rental ends.
For the airport Rental Car Center at 7135 Gilespie Street, Las Vegas:
- Park the vehicle in the designated Hertz area within the RCC lot
- Leave the keys in the after-hours drop box at the Hertz counter area
- Keep a photo of the fuel gauge and odometer before leaving the vehicle
- Retain your final fuel receipt from a nearby station as proof of a full tank
For the downtown Las Vegas Hertz location at Circa Resort and Casino (100 N Main St), an on-site key drop box is also available for after-hours returns.
Be aware that when you drop off outside staffed hours, the vehicle condition is not inspected until the next business day. Take photos of all sides of the vehicle at the time of return to protect yourself against any damage disputes. Your rental agreement remains active until the Hertz team formally closes the contract, so liability for the vehicle continues until check-in is complete.
Does my Hertz rental in Las Vegas include insurance coverage?
Your Hertz rental in Las Vegas may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan selected at booking. Check your booking confirmation to see exactly what is included.
Here is a summary of the main coverage types relevant to a Las Vegas Hertz rental:
- CDW/LDW: reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level, but not all do. Adding supplemental liability coverage is strongly recommended
- CDW/LDW does not cover third parties, your personal injuries, or your belongings
If an incident occurs during your Las Vegas rental, prioritize safety, contact local authorities if needed, and notify Hertz immediately using the number on your rental agreement. Collect photos, the time and location, and any police report number. Report the incident promptly, as delays can affect your coverage.
What is the fuel policy for Hertz rentals in Las Vegas?
Hertz rentals in Las Vegas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Follow these steps to avoid fuel fees:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off. For the Las Vegas airport RCC at 7135 Gilespie Street, gas stations can be found along Paradise Road and nearby streets
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at the Las Vegas Hertz locations, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, Hertz will charge for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a service fee. Returning the tank full is always the most cost-effective option.
Does my Hertz Las Vegas booking include travel assistance if something goes wrong?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an emergency occurs during your Las Vegas trip or while driving your Hertz rental in the surrounding region.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Las Vegas rental, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location in or around Las Vegas, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your reservation.
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